Question posted by jdesotle on June 10th, 2016
Frozen Account
My credit card was charged twice for a game my son purchased a while back. My credit card company is investigating this charge but now my son can not log in to his account to play or purchase anything!
Current Answers
Answer #1: Posted by freginold on June 11th, 2016 5:04 AM
You'll have to contact the company directly. You can find their cotact information here:
https://www.contacthelp.com/Valve%20Steam/customer-service
https://www.contacthelp.com/Valve%20Steam/customer-service
Answer #2: Posted by waelsaidani1 on June 11th, 2016 5:20 AM
A suspended Steam account does not mean the account has been VAC banned. For more information about the VAC system, please view this article.
Answer #3: Posted by supervalon on August 19th, 2016 5:18 PM
As the users down below stated, a suspended Valve account doesn't mean permanently banned. No, not at all. Charged twice? That seems like a big payment processing error to me.. I hope it's not a scam or something, for any inquiries you can contact them at the customer service support provided here:
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