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LiftMaster CSW200UL Support Question

LiftMaster CSW200UL Support Question

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Question posted by kdmcfall on April 29th, 2020

Gate Opens From The Motor But Will Not Close From The Motor Or The Remotes.

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Current Answers

Answer #1: Posted by freginold on April 29th, 2020 10:27 PM
This answer was accepted by the poster of the original question.
freginold

Member since:
December 20th, 2011

Points: 23,253,895
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Seems likely that the Protector System sensors think something is in the door path, preventing it from closing. Adjusting those sensors may fix your problem. See this article for steps/details:

https://www.homeconstructionimprovement.com/liftmaster-garage-door-opener-opens-but-wont-close/

Answer #2: Posted by Troubleshooter101 on April 29th, 2020 10:29 PM
Troubleshooter101

Member since:
September 30th, 2015

Points: 2,927,030
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I can immediately think of 3 possibilities.
  1. you have something blocking the sensor. It could be something small. There are a pair of little plastic things at the bottom of the rail pointing at each other, usually between 6 and 12R43; off the floor. They are optically coupled to the electronics of the door opener. If something is blocking their view, typically the lights will flash and the door will not close.
  2. you have a bad sensor or a bad wire to the sensor. I didn't think I'd ever see this, but I had to replace one of the sensor wires on a sensor recently. It's not a hard job. You get some really thin outdoor rated insulated wire, like doorbell wire with 2 conductors. You replace it exactly as it was connecting it to the wire that goes to the opener with wire nuts, or maybe running it all the way. As soon as I did, the garage door started closing properly again.
  3. You have something wrong with the electronics in your motor itself. Perhaps a bad relay or a bad integrated circuit. It's possible you could get a new control board for it, but it might be about the same price to get an entirely new motor. Your mileage may very. You might be able to buy a new control board for it on Ebay, if you are lucky.

In order of easiest to hardest, start at the top.


Thanks


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Troublshooter101

Related LiftMaster CSW200UL Manual Pages

CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 3

...(Edge Sensors 25 Entrapment Protection Devices (Non-Contact Sensors 26 adjustments Set Gate Opening Direction 27 Limit Switch Adjustments 28 Clutch Adjustment 28 Radio Receiver Programming 29... Layout 11 Compact Installation Layout 12 Uphill Driveway Post Mounting Plate Installation 13 Gate Arm Installation 14 Output Shaft Adjustment 14 Control Board Description 15 Surge Suppressor ...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 4

... Motor) Two-1/2 HP Motors, 120Vac, 4 Amp., Heater 3 Amp Maximum Gate Length - 20 ft. Maximum Gate Weight - 800 lbs. CSW200ULDMDCH™ (Dual Motor) Two-1/2 HP Motors, DC2000™, 120Vac, 4 Amp., Heater 3 Amp Maximum Gate Length - 20 ft. Single Motor Cover Stainless Steel Cover CSW200UL™ (Single Motor) 1/2 HP Motor, 120Vac, 4 Amp. CSW200ULDC™ (Single Motor) 1/2 HP Motor...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 5

...The CSW200UL™ is installed on both the open and close directions of entrapment protection. Gate Operator Entrapment Protection UL325 Installation Classification Class I Class II Slide Gate ...motorized gate systems. 3 Residential vehicular gate operator A vehicular gate operator (or system) intended for use in both sides of the gate to four single family dwellings, or a garage...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 6

... similar obstruction. O ne or more contact sensors shall be located in both inside and outside of a vehicular vertical lift gate. For a gate operator utilizing a contact sensor such as the bystander. The pedestrian access opening and closing to reduce the risk of 4 feet (1.2 m) above the ground at any moving part of a vertical barrier (arm). 4 The...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 10

Property owners MUST never let pedestrians cross the path of EACH gate in BOTH the open and close gate cycles. • Locate entrapment protection devices to hang or ride on BOTH sides of a moving gate! To prevent SERIOUS INJURY or DEATH from a moving gate: • Entrapment protection devices MUST be installed to protect anyone to protect between...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 13

... bend tape until tape is 90° from gate. C) Close gate, place tape measure between 20 and 32 inches, "Compact Installation" is necessary. (Refer to next page.) For technical support: 1-800-528-2806 11 E) Take measurements of arms from the gate hinge. Drawing not to scale Gate Open 90° Helpful Layout Note: A) Long arm's final...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 14

... to protect against the entrapment that could occur with this type of installation. (See entrapment protection devices.) Outside Property Inside Property Gate Open 26.5" 20" Minimum Width Outside Property Inside Property Gate Closed 33" Hinge Center 2" 9" 23" 25.5" 20" to 32" Cut Long Arm Cut 10" 22" 4" 36" Cut Short Arm 4" 20" 24" Follow...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 16

...Gate Closed Weld the bracket on TOP of bracket. O U T P U T SH A F T A DJUS T M E N T Red handle must be in 90° position Output Shaft 1 Fit pin in slot. 2 Tighten the nut. 3 Tighten the handle. 4 Pull the short arm away from the gate... weld the shorter arm. NO slippage should occur. Gate Open Correct Installation Once the gate arm measurements are calculated: Arm is on the...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 17

... LED - Operator is successfully performing a command. Timed close. Radio Receiver LED - Alarm Sensor - Data being transferred between master and second operators when ON. 15 J3 Motor, Limit Switch, Maglock/Solenoid Connection DC2000™ Back-Up Power or Reset Switch Connection Circuit Board Power LED - Gate Opening Direction Selector - Key Switch activated when ON. Timer...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 18

Remote NOT Included 315 MHz Factory Installed Radio Receiver Card Reader Separate power for TES. All other terminals will Open and Close...Dry Contact Push Button Dry Contact Telephone Entry System 12Vdc Failsafe Photoelectric Sensor NOTE: Terminals 11 and 12 are the ONLY terminals that will ONLY Open with a single push of a button. Master/Second Connection SU R G E SU P P R E SS O R T E R...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 23

...Gate automatically opens. 110Vac Power On, OmniControl™ Board Malfunction Turn the 110Vac power off then gate opens automatically. Example: If the DC2000 is "automatically opening" the gate...t P r o v i d e d ) The DC2000™ needs a separate 12Vdc radio receiver to give remote commands to the operator during a power failure. +12Vdc Jumper P2: to Constant (C) Jumper P3: to 12 Volt Note...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 27

... or walls. ENTRAPMENT PROTECTION DEVICEs Contact Sensors (Edge Sensor) 3 Edge Contact Sensor To prevent SERIOUS INJURY or DEATH from a moving gate: • Locate entrapment protection devices to protect in BOTH the open and close gate cycles. • Locate entrapment protection devices to stop and reverse. UL Listed 3 sided Edge Sensor (See Accessories for part...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 28

... the obstruction is cleared. Entrapment Non-Contact Sensor NOTE: If the photoelectric sensor gets blocked while the gate is blocked, then the photoelectric sensors will remain open and close gate cycles. • Locate entrapment protection devices to test photoelectric sensors monthly. Failsafe Photoelectric Sensors: If a failsafe photoelectric sensor is not working or loses power...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 29

SET GATE OPENING DIRECTION Open to the LEFT Open to the RIGHT 27 Adjustments To reduce the risk of SERIOUS INJURY or DEATH: Disconnect power BEFORE performing ANY adjustments.
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 30

... slip, then readjust the clutch. the clutch may slip a bit, max. Tighten cam. While the gate is closing, instantly an "open position. Gate in Opened Position (Starting Position) (Finishing Position) Typical clutch slippage (1/4 turn limit cams. Precise adjustment. Gate in Closed Position Adjust the clutch with the other limit cam. L I M I T SW I T CH a d j u s tment Release the red...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 31

...Normal. To verify, refer to the label next to open or close for 1/4 second regardless of the length of children. Push and HOLD remote button to jumper P2. (See illustration above.) For ... up to jumper P4. (See illustration below.) The Receiver can be used with remote control. • Activate gate ONLY when it can be erased. 315 MHZ 24Vdc RADIO RECEIVER PROGRAMMING Setting Security ...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 45

..., replace the surge suppressor. Motor(s) need to gate operator. Probable Cause: Stuck remote control button. Probable Cause: Remote is 315 MHz. 6. Resetting Motor(s) Note: Press firmly to the radio receiver. Probable Cause: The radio receiver has malfunctioned in the "ON" position. Solution: Reprogram remote control, see page 16), if the circuit "closes" when the radio receiver is...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 46

... encountered two consecutive obstructions while trying to close or open . Timer LED Blinking, Command Processed LED Blinking and Reverse Sensor LED ON 1. Gate has reopened because it encountered an obstruction while closing. Solution 1. Remove the short circuit condition at the 110 Vac line input. 1. Motor thermal fuse has popped-out (Rapid Flashing). OR 2. Test the...
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 53

... AC power is big enough and deep enough for operator. 3. When gate hits object during operation, it must read all wire connections are guarded ... about separate "installation warranty" with operator.) 19. Make sure that the gate opens and closes as needed. 10. When gate is pulled, No slippage of gate. 14. Verify that any pinch point or potential entrapment are securely fastened....
CSW200UL W/ SURGE SUPPRESSION & RADIO RECEIVER Manual - Page 54

...COVER ANY PROBLEMS WITH, OR RELATING TO, THE GARAGE DOOR OR GARAGE DOOR HARDWARE, INCLUDING BUT NOT LIMITED TO THE DOOR SPRINGS, DOOR ROLLERS, DOOR ALIGNMENT OR HINGES. THIS LIMITED WARRANTY ALSO DOES... product returned for warranty repair. Warranty Policy 7 YEAR RESIDENTIAL / 5 YEAR COMMERCIAL CSW200UL™ LIMITED WARRANTY The Chamberlain Group, Inc. ("Seller") warrants to the first purchaser...

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