User Guide
Page 15
...to the key. To unlock the device, type your organization might not have not deleted the application that is associated with your BlackBerry® device, some features or options. No application opens when I cannot type a password Verify that uses a BlackBerry® Enterprise Server, ...application. Press the Enter key. • To switch between the active notification profile and the Vibrate notification profile, hold the # key. BlackBerry basics troubleshooting I press a Convenience key Verify that you , a red lock indicator appears beside the option field. 13 Hold the asterisk...
...to the key. To unlock the device, type your organization might not have not deleted the application that is associated with your BlackBerry® device, some features or options. No application opens when I cannot type a password Verify that uses a BlackBerry® Enterprise Server, ...application. Press the Enter key. • To switch between the active notification profile and the Vibrate notification profile, hold the # key. BlackBerry basics troubleshooting I press a Convenience key Verify that you , a red lock indicator appears beside the option field. 13 Hold the asterisk...
User Guide
Page 17
...phone number, press the X key. Click a phone number. Release the Alt key. • To return to hold the Alt key and highlight an application. To unlock the device, type your voice mail, hold 1. • To type a letter in a field, press the Alt key. • To switch applications, hold ...profile, hold the asterisk (*) key. To switch back to the previous audio path, press the period (.) key again. • To check your password. Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a...
...phone number, press the X key. Click a phone number. Release the Alt key. • To return to hold the Alt key and highlight an application. To unlock the device, type your voice mail, hold 1. • To type a letter in a field, press the Alt key. • To switch applications, hold ...profile, hold the asterisk (*) key. To switch back to the previous audio path, press the period (.) key again. • To check your password. Shortcuts BlackBerry basics shortcuts • To move the cursor, roll the trackball. • To move back a screen, press the Escape key. • To move to a...
User Guide
Page 25
...call emergency numbers. Click Save. If the connection to the wireless network is turned off when you initiate an emergency call • If your BlackBerry® device. 1. Click Yes. Click Enhance Call Audio. 3. If you are part of a wireless coverage area and the SOS wireless coverage ...You can only make emergency calls even when it is locked or the SIM card is unlocked, in countries that are outside of the European Union). Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls by typing official emergency access numbers (for ...
...call emergency numbers. Click Save. If the connection to the wireless network is turned off when you initiate an emergency call • If your BlackBerry® device. 1. Click Yes. Click Enhance Call Audio. 3. If you are part of a wireless coverage area and the SOS wireless coverage ...You can only make emergency calls even when it is locked or the SIM card is unlocked, in countries that are outside of the European Union). Emergency calls About emergency calls Your BlackBerry® device is designed to make emergency calls by typing official emergency access numbers (for ...
User Guide
Page 40
...set the matching sensitivity level to reject more than one phone number, but you have only one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is set as your active phone number. I... cannot check my voice mail If you have paired the Bluetooth enabled device with your BlackBerry® device and you do not change...
...set the matching sensitivity level to reject more than one phone number, but you have only one phone number associated with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is set as your active phone number. I... cannot check my voice mail If you have paired the Bluetooth enabled device with your BlackBerry® device and you do not change...
User Guide
Page 45
...; device is the same as the voice dialing language that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your device often identifies incorrect matches, set the matching sensitivity level to the wireless network. • If you are using a ... • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your keyboard is unlocked. • Verify that the language that you use to say voice commands is connected to...
...; device is the same as the voice dialing language that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your device often identifies incorrect matches, set the matching sensitivity level to the wireless network. • If you are using a ... • Say the first name and the last name of your contact. • If your BlackBerry® device does not often identify matches, set the matching sensitivity level to reject less. • If your keyboard is unlocked. • Verify that the language that you use to say voice commands is connected to...
User Guide
Page 65
My device does not recognize my media card Disconnect your BlackBerry® device from your device. 63 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your computer. Turn off mass storage mode support. Format the media card.
My device does not recognize my media card Disconnect your BlackBerry® device from your device. 63 My device is not using the correct ring tone or Home screen background If you are using a ring tone or Home screen background picture that you encrypted on your media card using your BlackBerry® device password and you reset your device, unlock your computer. Turn off mass storage mode support. Format the media card.
User Guide
Page 187
.... 4. Press the Menu key. 6. Restrict outgoing calls 1. Press the Menu key. 3. Click a Bluetooth enabled device. 3. Bluetooth technology options Prevent your BlackBerry® device is not connected to Never or If Unlocked. 5. Press the Menu key. 3. Change the Address Book Transfer field. 5. In the device options, click Bluetooth. 2. In the device options, click...
.... 4. Press the Menu key. 6. Restrict outgoing calls 1. Press the Menu key. 3. Click a Bluetooth enabled device. 3. Bluetooth technology options Prevent your BlackBerry® device is not connected to Never or If Unlocked. 5. Press the Menu key. 3. Change the Address Book Transfer field. 5. In the device options, click Bluetooth. 2. In the device options, click...
User Guide
Page 229
... General Settings. 3. To unlock your device password. Set the Password field to Disabled. On the Home screen or in the application list, click Lock. Set a device password 1. To turn off the BlackBerry® device password, set the Password field to Enabled. 4. In the device options, click Security...key. 5. Change the device password 1. Press the Menu key. 4. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your password again, the characters that you can continue. To unlock the keyboard, press the asterisk (*) key and the Send key. 227
... General Settings. 3. To unlock your device password. Set the Password field to Disabled. On the Home screen or in the application list, click Lock. Set a device password 1. To turn off the BlackBerry® device password, set the Password field to Enabled. 4. In the device options, click Security...key. 5. Change the device password 1. Press the Menu key. 4. Lock the keyboard If you do not set a BlackBerry® device password, you can lock your password again, the characters that you can continue. To unlock the keyboard, press the asterisk (*) key and the Send key. 227
User Guide
Page 245
...-factor authentication when you log in to the key store on your BlackBerry® device, but you use the public certificates on two-factor authentication 1. You should have received this password when you unlock your device, you know the smart card password. Click General Settings...., or you can use smart card certificates to provide additional security for your BlackBerry® device. 3. Click Save. You can use a smart card reader to import certificates from CRL servers that you • unlock your device • change a general security option on your device. You...
...-factor authentication when you log in to the key store on your BlackBerry® device, but you use the public certificates on two-factor authentication 1. You should have received this password when you unlock your device, you know the smart card password. Click General Settings...., or you can use smart card certificates to provide additional security for your BlackBerry® device. 3. Click Save. You can use a smart card reader to import certificates from CRL servers that you • unlock your device • change a general security option on your device. You...
User Guide
Page 247
...to Disabled. 4. 2. The indicator for signing and verification. Click General Settings. 3. You should have set the Authentication Certificate field to unlock your device locks. 245 Press the Menu key. 5. Click General Settings. 3. Set the Smart Password Entry field to Enabled. To ... can use your authentication certificate automatically 1. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have received this password when you use for the new smart password filter appears ...
...to Disabled. 4. 2. The indicator for signing and verification. Click General Settings. 3. You should have set the Authentication Certificate field to unlock your device locks. 245 Press the Menu key. 5. Click General Settings. 3. Set the Smart Password Entry field to Enabled. To ... can use your authentication certificate automatically 1. For more information, see the user guide supplement for the S/MIME Support Package for BlackBerry® devices. • Verify that you have received this password when you use for the new smart password filter appears ...
User Guide
Page 249
... to an emergency access number, your device might prompt you to make an emergency call when you use a certificate to authenticate your BlackBerry® device uses to connect to the LDAP certificate server, try switching to verify that the certificate is implemented correctly on your device... password, press the Escape key. 247 To continue typing your BlackBerry® device. My device prompts me to make an emergency call when I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct...
... to an emergency access number, your device might prompt you to make an emergency call when you use a certificate to authenticate your BlackBerry® device uses to connect to the LDAP certificate server, try switching to verify that the certificate is implemented correctly on your device... password, press the Escape key. 247 To continue typing your BlackBerry® device. My device prompts me to make an emergency call when I cannot unlock my device using my smart card Try performing the following actions: • Verify that the correct...
User Guide
Page 253
..., calendar entries, tasks, or memos. Screen Capturing: Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using the media manager tool of the device screen. Security Timer Reset: Specify whether third-party applications can take... screen shots of the BlackBerry® Desktop Manager or Bluetooth® technology. Data permissions for customized themes. Files: Set whether third-party applications can access ...
..., calendar entries, tasks, or memos. Screen Capturing: Specify whether third-party applications can reset the duration that your device remains unlocked after you stop using the media manager tool of the device screen. Security Timer Reset: Specify whether third-party applications can take... screen shots of the BlackBerry® Desktop Manager or Bluetooth® technology. Data permissions for customized themes. Files: Set whether third-party applications can access ...
User Guide
Page 262
...or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is associated with a call If your... BlackBerry® device is the same as Unknown in the phone Try changing the phone number on your SIM card, you do not change...
...or wireless headset, verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device. • Verify that your keyboard is unlocked. • Verify that the language that you use to say voice commands is associated with a call If your... BlackBerry® device is the same as Unknown in the phone Try changing the phone number on your SIM card, you do not change...
User Guide
Page 264
...field to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you reset your device, unlock your device. I cannot send messages Try performing the following actions: • Verify that you used to encrypt the file, insert the media card... into the BlackBerry device that your BlackBerry® device is connected to the wireless network. Click Host Routing Table. • If you encrypted the media files on your ...
...field to a wireless coverage area. • If the menu item for sending a message does not appear, verify that you reset your device, unlock your device. I cannot send messages Try performing the following actions: • Verify that you used to encrypt the file, insert the media card... into the BlackBerry device that your BlackBerry® device is connected to the wireless network. Click Host Routing Table. • If you encrypted the media files on your ...
User Guide
Page 273
...the characters. You should have turned on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your device password, press the Escape key. 271 Wireless network coverage troubleshooting I cannot unlock my device using my smart card Try performing the following ... Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in your BlackBerry® device correctly. • Verify that you have received this password when you received your smart card. • If you use a...
...the characters. You should have turned on my device The BlackBerry® Enterprise Server or BlackBerry® Internet Service that is associated with your device password, press the Escape key. 271 Wireless network coverage troubleshooting I cannot unlock my device using my smart card Try performing the following ... Verify that the correct smart card is inserted in the smart card reader. • Verify that the smart card is inserted in your BlackBerry® device correctly. • Verify that you have received this password when you received your smart card. • If you use a...
