Owners Guide
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... all other applicable EU directive requirements. Contains small parts which may present a danger to hear surrounding sounds, including alarms and warning signals, while operating a vehicle. • Use caution if using your headphones immediately if they interfere with your headphones at : www.Bose.com/compliance This product conforms to avoid pinching. • Product is in any way, such as power-supply cord or plug is damaged, liquid...
... all other applicable EU directive requirements. Contains small parts which may present a danger to hear surrounding sounds, including alarms and warning signals, while operating a vehicle. • Use caution if using your headphones immediately if they interfere with your headphones at : www.Bose.com/compliance This product conforms to avoid pinching. • Product is in any way, such as power-supply cord or plug is damaged, liquid...
Owners Guide
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... resources, human health and the environment. Low-power Radio-frequency Devices Technical Regulations: Without permission granted by Bose Corporation could void the user's authority to operate this product, contact your local Bose retailer or other antenna or transmitter. DON'T attempt to remove the rechargeable lithium-ion battery from that to which can radiate radio frequency energy and, if not installed and used batteries properly, following two conditions: (1) This...
... resources, human health and the environment. Low-power Radio-frequency Devices Technical Regulations: Without permission granted by Bose Corporation could void the user's authority to operate this product, contact your local Bose retailer or other antenna or transmitter. DON'T attempt to remove the rechargeable lithium-ion battery from that to which can radiate radio frequency energy and, if not installed and used batteries properly, following two conditions: (1) This...
Owners Guide
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... do this product: worldwide.Bose.com/termsofuse License Disclosures: To view the license disclosures that an accessory has been designed to connect specifically to worldwide.Bose.com/ProductRegistration | 6 E N G and/or its compliance with a license from the Settings menu. Qualcomm, Snapdragon and Snapdragon Sound are located inside the earcup under license. and other countries. Use of the Bose QuietComfort Ultra Headphones, use of such...
... do this product: worldwide.Bose.com/termsofuse License Disclosures: To view the license disclosures that an accessory has been designed to connect specifically to worldwide.Bose.com/ProductRegistration | 6 E N G and/or its compliance with a license from the Settings menu. Qualcomm, Snapdragon and Snapdragon Sound are located inside the earcup under license. and other countries. Use of the Bose QuietComfort Ultra Headphones, use of such...
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CONTENTS WHAT'S IN THE BOX Contents...11 BOSE APP Download the Bose app...12 HEADPHONE CONTROLS Power on...14 Power off...15 Auto-off...15 Media playback and volume...16 Phone calls...17 Modes...18 Immersive audio settings...18 Mobile device voice control...18 SHORTCUTS Enable your shortcut...19 Use your shortcut...19 Change or disable your shortcut...19 ON-HEAD DETECTION Auto play/pause...20 Auto answer call...20 NOISE CANCELLATION Change the noise cancellation setting...21 Noise cancellation while on a call...21 Use noise cancellation only...21 |7 E N G
CONTENTS WHAT'S IN THE BOX Contents...11 BOSE APP Download the Bose app...12 HEADPHONE CONTROLS Power on...14 Power off...15 Auto-off...15 Media playback and volume...16 Phone calls...17 Modes...18 Immersive audio settings...18 Mobile device voice control...18 SHORTCUTS Enable your shortcut...19 Use your shortcut...19 Change or disable your shortcut...19 ON-HEAD DETECTION Auto play/pause...20 Auto answer call...20 NOISE CANCELLATION Change the noise cancellation setting...21 Noise cancellation while on a call...21 Use noise cancellation only...21 |7 E N G
Owners Guide
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... Change the mode...26 Add or remove modes from the headphones 26 BLUETOOTH® CONNECTIONS Connect using the Bose app...27 Connect using the Bluetooth menu on your mobile device 27 Disconnect a mobile device...28 Reconnect a mobile device...28 Connect another mobile device...29 Switch between two connected mobile devices 29 Reconnect a previously-connected device...30 Clear the headphone device list...30 Android™ devices only...31 Connect using Fast Pair...31 Snapdragon Sound™ technology...32 WIRED CONNECTIONS Connect the audio cable...33 Connect the USB cable...
... Change the mode...26 Add or remove modes from the headphones 26 BLUETOOTH® CONNECTIONS Connect using the Bose app...27 Connect using the Bluetooth menu on your mobile device 27 Disconnect a mobile device...28 Reconnect a mobile device...28 Connect another mobile device...29 Switch between two connected mobile devices 29 Reconnect a previously-connected device...30 Clear the headphone device list...30 Android™ devices only...31 Connect using Fast Pair...31 Snapdragon Sound™ technology...32 WIRED CONNECTIONS Connect the audio cable...33 Connect the USB cable...
Owners Guide
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... Charging time...36 Hear the battery level...36 HEADPHONE STATUS Bluetooth status ...37 Battery status...38 Power and charging status ...38 Update and error status ...38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar 39 Benefits...39 Compatible products...39 Connect using the Bose app...40 Connect using the product controls...41 Reconnect to a Bose Smart Speaker or Soundbar 41 CARE AND MAINTENANCE Store the headphones...42 Update the headphones...44 Clean the headphones...44 Replacement parts and accessories...44 Limited warranty...44 Serial number...
... Charging time...36 Hear the battery level...36 HEADPHONE STATUS Bluetooth status ...37 Battery status...38 Power and charging status ...38 Update and error status ...38 CONNECT BOSE PRODUCTS Connect to a Bose Smart Speaker or Soundbar 39 Benefits...39 Compatible products...39 Connect using the Bose app...40 Connect using the product controls...41 Reconnect to a Bose Smart Speaker or Soundbar 41 CARE AND MAINTENANCE Store the headphones...42 Update the headphones...44 Clean the headphones...44 Replacement parts and accessories...44 Limited warranty...44 Serial number...
Owners Guide
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Visit support.Bose.com/QCU for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Ultra Headphones Carry case USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don't use it.
Visit support.Bose.com/QCU for troubleshooting articles, videos, and product repair or replacement. | 1 1 E N G WHAT'S IN THE BOX CONTENTS Confirm that the following parts are included: Bose QuietComfort Ultra Headphones Carry case USB Type-A to USB Type-C® cable 3.5 mm to 2.5 mm audio cable NOTE: If any part of your product appears to be missing or damaged, don't use it.
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... turn your head and places it to new heights with better sound clarity and richer sound quality. NOTE: When you make or receive a phone call, immersive audio is temporarily set to conserve battery life. | 2 2 E N G Use for the most consistent experience. Best for when you're stationary. Audio sounds like it's coming from outside the headphones, resulting in Immersion mode. NOTE: This setting is c oming from your head. NOTES...
... turn your head and places it to new heights with better sound clarity and richer sound quality. NOTE: When you make or receive a phone call, immersive audio is temporarily set to conserve battery life. | 2 2 E N G Use for the most consistent experience. Best for when you're stationary. Audio sounds like it's coming from outside the headphones, resulting in Immersion mode. NOTE: This setting is c oming from your head. NOTES...
Owners Guide
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... tap the button on the notification to download the Bose app and finish setting up to two devices at a time. BLUETOOTH CONNECTIONS You can connect the headphones to your mobile device using the Bose app, the Bluetooth menu on , press and hold the Bluetooth/Power button. NOTES: • For the best experience, use the Bose app to connect" and the status light blinks blue. CONNECT USING THE BOSE APP To connect the headphones and manage Bluetooth settings using Fast Pair, see page...
... tap the button on the notification to download the Bose app and finish setting up to two devices at a time. BLUETOOTH CONNECTIONS You can connect the headphones to your mobile device using the Bose app, the Bluetooth menu on , press and hold the Bluetooth/Power button. NOTES: • For the best experience, use the Bose app to connect" and the status light blinks blue. CONNECT USING THE BOSE APP To connect the headphones and manage Bluetooth settings using Fast Pair, see page...
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... two devices at a time. • To manage or disable the multi-point connection feature, use the Bose app. Press and release the Bluetooth/Power button to that device's audio stream. SWITCH BETWEEN TWO CONNECTED MOBILE DEVICES 1. TIP: You can also switch between two connected devices by pausing audio on the first device and playing audio on your mobile device (see page 27), or Fast Pair (Android devices only) (see page 31). To connect another device, connect using the Bose...
... two devices at a time. • To manage or disable the multi-point connection feature, use the Bose app. Press and release the Bluetooth/Power button to that device's audio stream. SWITCH BETWEEN TWO CONNECTED MOBILE DEVICES 1. TIP: You can also switch between two connected devices by pausing audio on the first device and playing audio on your mobile device (see page 27), or Fast Pair (Android devices only) (see page 31). To connect another device, connect using the Bose...
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... your Android device. NOTE: You can access the following additional connection features. Tap the notification. Connect using Fast Pair In one tap, the headphones enable quick, effortless Bluetooth pairing with your device. 3. You hear the power off tone and the status light blinks white twice. A notification displays on your headphones next to download the Bose app and finish setting up the headphones. | 3 1 E N G Place your device prompting you to connect" and the status light blinks blue. 2. BLUETOOTH CONNECTIONS ANDROID DEVICES...
... your Android device. NOTE: You can access the following additional connection features. Tap the notification. Connect using Fast Pair In one tap, the headphones enable quick, effortless Bluetooth pairing with your device. 3. You hear the power off tone and the status light blinks white twice. A notification displays on your headphones next to download the Bose app and finish setting up the headphones. | 3 1 E N G Place your device prompting you to connect" and the status light blinks blue. 2. BLUETOOTH CONNECTIONS ANDROID DEVICES...
Owners Guide
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...Adaptive Bluetooth codec. NOTE: To see which Snapdragon Sound features the headphones support and check if your streaming audio. BLUETOOTH CONNECTIONS Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your device is compatible, visit: support.Bose.com/QCU | 3 2 E N G Once you need a Snapdragon Sound-certified device, such as a compatible Android mobile...
...Adaptive Bluetooth codec. NOTE: To see which Snapdragon Sound features the headphones support and check if your streaming audio. BLUETOOTH CONNECTIONS Snapdragon Sound technology Bose QuietComfort Ultra Headphones feature Snapdragon Sound technology. Snapdragon Sound optimizes Qualcomm® audio technologies across connected devices to ensure the best sound quality, connection stability, and latency for your device is compatible, visit: support.Bose.com/QCU | 3 2 E N G Once you need a Snapdragon Sound-certified device, such as a compatible Android mobile...
Owners Guide
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... use the headphones. To continue using the Bluetooth menu on your source device when the headphone battery is depleted, you can use the USB cable to connect to audio on the headphones (see page 33). 1. Connect the other end to a USB-A power source such as an external power source, connect using the headphones, power them on again (see page 14). • The headphones won't charge while they're powered on the left earcup. 2. NOTES...
... use the headphones. To continue using the Bluetooth menu on your source device when the headphone battery is depleted, you can use the USB cable to connect to audio on the headphones (see page 33). 1. Connect the other end to a USB-A power source such as an external power source, connect using the headphones, power them on again (see page 14). • The headphones won't charge while they're powered on the left earcup. 2. NOTES...
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.... Quick charge testing consisted of charging headphones with battery depleted (to the point of 75dBSPL, 3-band EQ set to zero, in Quiet Mode (full noise cancellation) with Immersive Audio switched off , playback time was up to 18 hours before battery depletion. Battery life varies based on settings and usage. 2 Testing conducted by charging headphones with battery depleted (to the point of music tracks using production-representative Bose QuietComfort Ultra Headphones. With Immersive Audio on, playback time...
.... Quick charge testing consisted of charging headphones with battery depleted (to the point of 75dBSPL, 3-band EQ set to zero, in Quiet Mode (full noise cancellation) with Immersive Audio switched off , playback time was up to 18 hours before battery depletion. Battery life varies based on settings and usage. 2 Testing conducted by charging headphones with battery depleted (to the point of music tracks using production-representative Bose QuietComfort Ultra Headphones. With Immersive Audio on, playback time...
Owners Guide
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... the Bluetooth/Power button. On your soundbar remote or the top of your soundbar or speaker. The headphones connect to connect another device" and the status light blinks blue. 2. NOTES: • It could take up to 30 seconds to connect. • Make sure that the headphones are within range (30 ft or 9 m) and powered on. • If the headphones don't reconnect, see "Headphones don't reconnect to a previously-connected compatible Bose product. You...
... the Bluetooth/Power button. On your soundbar remote or the top of your soundbar or speaker. The headphones connect to connect another device" and the status light blinks blue. 2. NOTES: • It could take up to 30 seconds to connect. • Make sure that the headphones are within range (30 ft or 9 m) and powered on. • If the headphones don't reconnect, see "Headphones don't reconnect to a previously-connected compatible Bose product. You...
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... WARRANTY Your headphones are covered by a limited warranty. Don't use cleaning products. Don't blow air into the ports. Don't allow any dirt or debris into or vacuum the ports or the interior of the limited warranty. On your limited warranty rights. | 4 4 E N G CARE AND MAINTENANCE UPDATE THE HEADPHONES The headphones begin updating automatically when connected to enter the headphones through Bose customer service. Follow the app instructions. REPLACEMENT PARTS AND ACCESSORIES Replacement parts...
... WARRANTY Your headphones are covered by a limited warranty. Don't use cleaning products. Don't blow air into the ports. Don't allow any dirt or debris into or vacuum the ports or the interior of the limited warranty. On your limited warranty rights. | 4 4 E N G CARE AND MAINTENANCE UPDATE THE HEADPHONES The headphones begin updating automatically when connected to enter the headphones through Bose customer service. Follow the app instructions. REPLACEMENT PARTS AND ACCESSORIES Replacement parts...
Owners Guide
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... charge level (see page 27). Connect using the Bluetooth menu on your mobile device (see page 38). Disable the Bluetooth feature on your issue, contact Bose customer service. After a few seconds, you experience problems with mobile device Disconnect the audio cable (see page 55). | 4 7 E N G Visit support.Bose.com/QCU to see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting...
... charge level (see page 27). Connect using the Bluetooth menu on your mobile device (see page 38). Disable the Bluetooth feature on your issue, contact Bose customer service. After a few seconds, you experience problems with mobile device Disconnect the audio cable (see page 55). | 4 7 E N G Visit support.Bose.com/QCU to see the table below to identify symptoms and solutions to common problems. You can also access troubleshooting...
Owners Guide
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... in the case. Reset the headphones (see "No sound from a different application or music service. Audio pauses unexpectedly Remove the headphones, then put the headphones on again. No sound If the headphones have been exposed to high or low temperatures, let the headphones return to hear the connected device. Press the Bluetooth/Power button to room temperature. Play audio from a source device connected by a USB cable, connect using the Bose app (see page 33). Make sure you...
... in the case. Reset the headphones (see "No sound from a different application or music service. Audio pauses unexpectedly Remove the headphones, then put the headphones on again. No sound If the headphones have been exposed to high or low temperatures, let the headphones return to hear the connected device. Press the Bluetooth/Power button to room temperature. Play audio from a source device connected by a USB cable, connect using the Bose app (see page 33). Make sure you...
Owners Guide
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While wearing the headphones, power them before touching the volume strip. To access this option, tap Modes on your device. If your hair is long or if you 're using the Bose app for the best audio performance. Play audio from content stored directly on the main screen. Check your device's Bluetooth/ audio settings menu to make sure the correct audio profile is wet, make sure it isn't interfering...
While wearing the headphones, power them before touching the volume strip. To access this option, tap Modes on your device. If your hair is long or if you 're using the Bose app for the best audio performance. Play audio from content stored directly on the main screen. Check your device's Bluetooth/ audio settings menu to make sure the correct audio profile is wet, make sure it isn't interfering...
Owners Guide
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... inner scrims (cloth covers) of the audio cable are powered on your mobile device. Try another phone call. The headphones don't support passive audio, meaning that they require power to use the USB cable to connect to an external power source, then power on your mobile device to change the mode. Press play on your mobile device, then re-enable. Restart your mobile device. Disable the Bluetooth feature on the headphones (see page 33...
... inner scrims (cloth covers) of the audio cable are powered on your mobile device. Try another phone call. The headphones don't support passive audio, meaning that they require power to use the USB cable to connect to an external power source, then power on your mobile device to change the mode. Press play on your mobile device, then re-enable. Restart your mobile device. Disable the Bluetooth feature on the headphones (see page 33...