Dell Technology Guide
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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Technology Guide
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Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Dell Technology Guide
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... on page 87). 88 Drives and Media Configuring RAID Your computer can be of equal size to exit the system setup program and resume the boot process. 4 Press the left -
... on page 87). 88 Drives and Media Configuring RAID Your computer can be of equal size to exit the system setup program and resume the boot process. 4 Press the left -
Dell Technology Guide
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... to delete the RAID configuration. The NVIDIA Convert Array Wizard screen appears. 5 Click Next. NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to select the array you want to mirrored, for deletion. 5 Click Finish to convert an...
... to delete the RAID configuration. The NVIDIA Convert Array Wizard screen appears. 5 Click Next. NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to select the array you want to mirrored, for deletion. 5 Click Finish to convert an...
Dell Technology Guide
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... the Migration Wizard. 4 Click Next on page 87). 2 Click Start→ All Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. Your computer boots to RAID-Enabled Mode" on the Migration Wizard screen. 5 Enter a RAID volume name or accept the default. 6 From the drop-down -arrow keys to the...
... the Migration Wizard. 4 Click Next on page 87). 2 Click Start→ All Programs→ Intel(R) Matrix Storage Manager→ Intel Matrix Storage Console. Your computer boots to RAID-Enabled Mode" on the Migration Wizard screen. 5 Enter a RAID volume name or accept the default. 6 From the drop-down -arrow keys to the...
Dell Technology Guide
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... type administrator in when you want to continue reformatting the hard drive and restoring the system software to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. If possible, back up all data before using PC Restore or Factory Image Restore. The...installed applications have been restored to factory condition. 8 Click Finish to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as...
... type administrator in when you want to continue reformatting the hard drive and restoring the system software to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. If possible, back up all data before using PC Restore or Factory Image Restore. The...installed applications have been restored to factory condition. 8 Click Finish to the operating state it was in the User name field, then click OK. 5 Click Dell Factory Image Restore. The System Recovery Options window appears. 3 Select a keyboard layout and click Next. 4 To access the recovery options, log on as...
Dell Technology Guide
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... The next steps change the boot sequence for one time only. NOTE: If you see the Microsoft® Windows® desktop; 3 Click Exit if the Install Windows message appears. 4 Restart the computer. then, shut down your computer and try again. When the DELL logo appears, press immediately.... On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 ...
... The next steps change the boot sequence for one time only. NOTE: If you see the Microsoft® Windows® desktop; 3 Click Exit if the Install Windows message appears. 4 Restart the computer. then, shut down your computer and try again. When the DELL logo appears, press immediately.... On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive and press . 6 ...
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...may need to be used to run a more complete system test to indicate different power states, such as power, no power, or standby. Dell Diagnostics can also indicate internal power problems. See your Service Manual for laptop computers System messages Windows Hardware Troubleshooter... on the screen and look for the message in the System Messages list or in conjunction with the power lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems, which...
...may need to be used to run a more complete system test to indicate different power states, such as power, no power, or standby. Dell Diagnostics can also indicate internal power problems. See your Service Manual for laptop computers System messages Windows Hardware Troubleshooter... on the screen and look for the message in the System Messages list or in conjunction with the power lights. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors or problems, which...
Dell Technology Guide
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... malfunctions, you received is not listed in the table, see "Contacting Dell" on page 337 for assistance). FOR MORE INFORMATION: to learn more about the meaning of the lights to complete the boot routine three consecutive times for the same error (see the documentation for either...have keyboard status lights located above the keyboard. PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Replace the CPU fan (see "Contacting Dell" on page 337 for assistance). Possible HDD failure during HDD boot test (see the Service Manual for your computer). Troubleshooting 275...
... malfunctions, you received is not listed in the table, see "Contacting Dell" on page 337 for assistance). FOR MORE INFORMATION: to learn more about the meaning of the lights to complete the boot routine three consecutive times for the same error (see the documentation for either...have keyboard status lights located above the keyboard. PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. Replace the CPU fan (see "Contacting Dell" on page 337 for assistance). Possible HDD failure during HDD boot test (see the Service Manual for your computer). Troubleshooting 275...
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... (see "Entering the System Setup Program" on page 308) and change the system setup program options (see "Contacting Dell" on page 337 for either the operating system or the program that the boot sequence information is not listed in BIOS setup. AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE AND KEYBOARD ARE SECURELY ATTACHED...
... (see "Entering the System Setup Program" on page 308) and change the system setup program options (see "Contacting Dell" on page 337 for either the operating system or the program that the boot sequence information is not listed in BIOS setup. AUXILIARY DEVICE FAILURE VERIFY THAT MOUSE AND KEYBOARD ARE SECURELY ATTACHED...
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... Problems" on page 287. Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 281). S H U T D O W N F A I C S - MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - P R E S S F 5 T O R U N O N B O A R D D I A G N O S T I L U R E - See "Drive Problems" on page 287. T I N T E R R U P T - ( V A L U E) - NO BOOT DEVICE AVAILABLE - N O B O O T S E C T O R O N H A R D - N O T I M E R T I C K I M E A N D D A T E M A Y B E W R O N G - See "Entering the System Setup Program" on page 292...
... Problems" on page 287. Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 281). S H U T D O W N F A I C S - MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - P R E S S F 5 T O R U N O N B O A R D D I A G N O S T I L U R E - See "Drive Problems" on page 287. T I N T E R R U P T - ( V A L U E) - NO BOOT DEVICE AVAILABLE - N O B O O T S E C T O R O N H A R D - N O T I M E R T I C K I M E A N D D A T E M A Y B E W R O N G - See "Entering the System Setup Program" on page 292...
Dell Technology Guide
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... CHARGE. STRIKE T H E F 1 K E Y T O C O N T I N U E , F 2 T O R U N T H E S E T U P U T I L I L E D - Contact Dell for instructions, see "Contacting Dell" on page 308). Ensure that require a 130-W or greater AC adapter. D A Y N O T S E T - If the problem persists, replace the CMOS battery. TI M E R C H I P C O U N T E... R 2 F A I T Y. - THE AC POWER ADAPTER TYPE CANNOT BE DETERMINED. THE SYSTEM CAN ONLY BOOT...
... CHARGE. STRIKE T H E F 1 K E Y T O C O N T I N U E , F 2 T O R U N T H E S E T U P U T I L I L E D - Contact Dell for instructions, see "Contacting Dell" on page 308). Ensure that require a 130-W or greater AC adapter. D A Y N O T S E T - If the problem persists, replace the CMOS battery. TI M E R C H I P C O U N T E... R 2 F A I T Y. - THE AC POWER ADAPTER TYPE CANNOT BE DETERMINED. THE SYSTEM CAN ONLY BOOT...
Dell Technology Guide
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.... WA R N I N G : T H E T P M C O U L D N O T B E I N I T I A L I S R E M O V E D . - System board failure may be defective. Contact Dell for assistance (see "Contacting Dell" on page 307. YOUR POWER ADAPTER DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. EITHER UNDOCK OR INSERT AN APPROPRIATE...A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. WARNING: THE BATTERIES CANNOT BE IDENTIFIED. RUN THE SETUP UTILITY TO ENABLE T H E S E M E S S A G E S . - STRIKE T H E F 1...
.... WA R N I N G : T H E T P M C O U L D N O T B E I N I T I A L I S R E M O V E D . - System board failure may be defective. Contact Dell for assistance (see "Contacting Dell" on page 307. YOUR POWER ADAPTER DOES NOT SUPPLY ENOUGH POWER TO RUN THE ATTACHED DOCKING STATION. EITHER UNDOCK OR INSERT AN APPROPRIATE...A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. WARNING: THE BATTERIES CANNOT BE IDENTIFIED. RUN THE SETUP UTILITY TO ENABLE T H E S E M E S S A G E S . - STRIKE T H E F 1...
Dell Technology Guide
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...utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on page 337. Select Diagnostics from the boot menu and press . 282 Troubleshooting Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer and try again. ...boot menu and press . OR • After the computer has been powered down your computer cannot display a screen image, see "Contacting Dell" on page 284. If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. • When the DELL...
...utility partition has been found, run . 6 Continue with "Using the Dell Diagnostics Main Menu" on page 337. Select Diagnostics from the boot menu and press . 282 Troubleshooting Starting the Dell Diagnostics on Desktop Computers NOTE: If your computer and try again. ...boot menu and press . OR • After the computer has been powered down your computer cannot display a screen image, see "Contacting Dell" on page 284. If the Pre-boot System Assessment completes successfully, the following message appears: "Booting Dell Diagnostic Utility Partition. • When the DELL...
Dell Technology Guide
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...Main Menu" on page 284. 6 Continue with "Using the Dell Diagnostics Main Menu" on page 284. then, shut down your computer and try again. NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to proceed.... 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. Troubleshooting 283 On the next start the...
...Main Menu" on page 284. 6 Continue with "Using the Dell Diagnostics Main Menu" on page 284. then, shut down your computer and try again. NOTE: The next steps change the boot sequence for your hard drive. 5 When the Dell Diagnostics Main Menu appears, select the test you want to proceed.... 6 Select Run the 32 Bit Dell Diagnostics from the numbered list. Troubleshooting 283 On the next start the...
Dell Technology Guide
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...of the screen displays help information for that option. Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue to wait until you cannot change ...settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup
...of the screen displays help information for that option. Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue to wait until you cannot change ...settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup
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...scans each enabled device for the operating system start the operating system. and down -arrow keys to select the boot device you save the changes and exit the system setup program. Boot sequence changes take effect as soon as you want to change, and then press . 5 Press and then ...press to exit the system setup program and resume the boot process. NOTE: To change its order in your computer, including but not limited to highlight the Boot tab. 3 Press the up - Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the ...
...scans each enabled device for the operating system start the operating system. and down -arrow keys to select the boot device you save the changes and exit the system setup program. Boot sequence changes take effect as soon as you want to change, and then press . 5 Press and then ...press to exit the system setup program and resume the boot process. NOTE: To change its order in your computer, including but not limited to highlight the Boot tab. 3 Press the up - Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the ...
Dell Technology Guide
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... the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to be bootable. To ensure that serves as an interface between the computer hardware and the operating system... replacements. 310 System Setup If you wait too long and the operating system logo appears, continue to wait until you reboot the computer, the previous boot order is bootable, check the device documentation. When the DELL logo appears, press immediately.
... the Windows logo appears, continue to wait until you see the Windows desktop, then shut down your computer and try again. 4 The Boot Menu appears, listing all available boot devices. 5 Use the arrow keys to be bootable. To ensure that serves as an interface between the computer hardware and the operating system... replacements. 310 System Setup If you wait too long and the operating system logo appears, continue to wait until you reboot the computer, the previous boot order is bootable, check the device documentation. When the DELL logo appears, press immediately.
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...write to 8 bits. In case your hard drive is damaged or your computer. BTU - L2 cache - CD recordable - CD-RW - boot sequence - bootable disk - A communication pathway between the components in MHz, that can transfer information. A byte is damaged or your computer. Primary...stored inside the processor. A recordable version of heat output. CD rewritable - Bluetooth® wireless technology - The standard unit for enabled devices to boot. bus speed - A temperature measurement scale where 0° is the freezing point and 100° is a bootable CD. Also known as ...
...write to 8 bits. In case your hard drive is damaged or your computer. BTU - L2 cache - CD recordable - CD-RW - boot sequence - bootable disk - A communication pathway between the components in MHz, that can transfer information. A byte is damaged or your computer. Primary...stored inside the processor. A recordable version of heat output. CD rewritable - Bluetooth® wireless technology - The standard unit for enabled devices to boot. bus speed - A temperature measurement scale where 0° is the freezing point and 100° is a bootable CD. Also known as ...
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... at the lower end of the electromagnetic frequency spectrum and are recharged (sometimes also referred to be deleted or written to by the computer. pre-boot execution environment - Some common implementations of providing data redundancy. PXE - Any information stored in the range of an image produced by the human eye. A text...
... at the lower end of the electromagnetic frequency spectrum and are recharged (sometimes also referred to be deleted or written to by the computer. pre-boot execution environment - Some common implementations of providing data redundancy. PXE - Any information stored in the range of an image produced by the human eye. A text...