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Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 ... Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse Problems for Laptop Computers 301 Video and Monitor Problems 302 Power Lights 304 Dell Technical Update Service 305 21 System Setup 307 Viewing System Settings With the System Setup Program 307 Entering the System Setup Program 308 Working With...
Dell Technology Guide
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Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Changing Boot Sequence to a USB Device . . . . 310 Changing the BIOS Settings 310 Viewing the BIOS Settings 311 Upgrading the BIOS (Flashing the BIOS 311 22 Ports 313 USB Port 313 IEEE 1394 Port 314 RS232 Serial Port 315 Parallel Port 316 eSATA Port 317 Modem 318 Ethernet Port 319 Keyboard and Mouse Port (PS2 320 VGA Port 321 DVI-I Port 322 S-Video TV-Out Port 323 Component Video 324 Composite Video 325 HDMI Port 326 DisplayPort 327 S/PDIF Port (Coaxial RCA 328 Contents 21
Dell Technology Guide
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... if you did not select a RAID configuration when the computer was purchased. and right-arrow keys to exit the system setup program and resume the boot process.
... if you did not select a RAID configuration when the computer was purchased. and right-arrow keys to exit the system setup program and resume the boot process.
Dell Technology Guide
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... screen appears. 4 Click Next. A confirmation screen appears with any data. Drives and Media 91 NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to keep before continuing. Also, you can change the current state of the drives in...
... screen appears. 4 Click Next. A confirmation screen appears with any data. Drives and Media 91 NOTICE: If your computer currently boots to RAID and you delete the RAID volume, your computer will not boot. 1 Launch Nvidia MediaShield. 2 Click to keep before continuing. Also, you can change the current state of the drives in...
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Your computer boots to select Exit, and then press . NOTE: If you do not know the average file size, choose 128 KB as the RAID level. 7 Select the ...
Your computer boots to select Exit, and then press . NOTE: If you do not know the average file size, choose 128 KB as the RAID level. 7 Select the ...
Dell Technology Guide
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...A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. These options restore your hard drive to the operating state it was in the User name field,... then click OK. 5 Click Dell Factory Image Restore. To access the command prompt, type administrator in when you want to proceed with Factory Image Restore, click Cancel. 7 Click...
...A message appears when the operating system and factory-installed applications have been restored to factory condition. 8 Click Finish to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer. These options restore your hard drive to the operating state it was in the User name field,... then click OK. 5 Click Dell Factory Image Restore. To access the command prompt, type administrator in when you want to proceed with Factory Image Restore, click Cancel. 7 Click...
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...and try again. NOTE: The next steps change the boot sequence for one time only. When the DELL logo appears, press immediately. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive ...and press . 6 Press any key to Boot from CD-ROM. 7 Follow ...
...and try again. NOTE: The next steps change the boot sequence for one time only. When the DELL logo appears, press immediately. On the next start-up, the computer boots according to the devices specified in the system setup program. 5 When the boot device list appears, highlight CD/DVD/CD-RW Drive ...and press . 6 Press any key to Boot from CD-ROM. 7 Follow ...
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... computer. 272 Troubleshooting Your desktop or laptop computer may need to resolve device configuration, compatibility problems, or operating status. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about power lights. Keyboard status lights indicate ...or remains solid to indicate different power states, such as power, no power, or standby. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors...
... computer. 272 Troubleshooting Your desktop or laptop computer may need to resolve device configuration, compatibility problems, or operating status. Dell Diagnostics can also indicate internal power problems. See your Service Manual for information about power lights. Keyboard status lights indicate ...or remains solid to indicate different power states, such as power, no power, or standby. With the Dell Diagnostics, the computer runs the Pre-boot System Assessment (PSA), a series of initial tests of the troubleshooting tools you may display messages indicating errors...
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If the computer malfunctions, you received is not listed in the table, see "Contacting Dell" on the Dell Support website support.dell.com. ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. C M O S C H E C K S U M E R R O R - See the ... T A N D C O N T A C T D E L L TE C H N I L U R E - Replace the CPU fan (see the Service Manual for more details. Possible HDD failure during HDD boot test (see "Contacting Dell" on page 337 for the topic on page 337 for either the operating system or the program that was running when the message appeared...
If the computer malfunctions, you received is not listed in the table, see "Contacting Dell" on the Dell Support website support.dell.com. ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [NNNN]. C M O S C H E C K S U M E R R O R - See the ... T A N D C O N T A C T D E L L TE C H N I L U R E - Replace the CPU fan (see the Service Manual for more details. Possible HDD failure during HDD boot test (see "Contacting Dell" on page 337 for the topic on page 337 for either the operating system or the program that was running when the message appeared...
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...cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. AUXILIARY DEVICE FAILURE VERIFY THAT...chip on page 337 for either the operating system or the program that the boot sequence information is not listed in BIOS setup. K E Y B O A R D F A I V E P R O B L E M . - Keyboard failure or keyboard cable loose (see "Contacting Dell" on the system board might be enabled or disabled in the table, see ...
...cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter the system setup program and ensure that was running when the message appeared. DELL RECOMMENDS THAT YOU BACK UP YOUR DATA REGULARLY. AUXILIARY DEVICE FAILURE VERIFY THAT...chip on page 337 for either the operating system or the program that the boot sequence information is not listed in BIOS setup. K E Y B O A R D F A I V E P R O B L E M . - Keyboard failure or keyboard cable loose (see "Contacting Dell" on the system board might be enabled or disabled in the table, see ...
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...MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - NO BOOT DEVICE AVAILABLE - Enter the system setup program and ensure that support multiple hard drives. S H U...boot sequence information is correct (see "Entering the System Setup Program" on page 308). Enter the system setup program and correct the date or time (see "Entering the System Setup Program" on page 308). See "Lockups and Software Problems" on page 287. See "Drive Problems" on page 292. N O B O O T S E C T O R O N H A R D - N O T I M E R T I C K I V E - Run the Dell...
...MEMORY DOUBLE WORD LOGIC FAILURE AT (ADDRESS), READ VALUE EXPECTING ( V A L U E) - NO BOOT DEVICE AVAILABLE - Enter the system setup program and ensure that support multiple hard drives. S H U...boot sequence information is correct (see "Entering the System Setup Program" on page 308). Enter the system setup program and correct the date or time (see "Entering the System Setup Program" on page 308). See "Lockups and Software Problems" on page 287. See "Drive Problems" on page 292. N O B O O T S E C T O R O N H A R D - N O T I M E R T I C K I V E - Run the Dell...
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... R C H I P C O U N T E R 2 F A I T Y. - THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT WANT... page 308). If the problem persists, replace the CMOS battery. TI M E - Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 308). STRIKE T H E F 1 K E Y T O C O N T I N U E , F 2 T O R U N T H E S E T U P U T I L I L E D - S T R I K E T H E F 1 K E Y T O S H U T D O W N . - THE BATTERY MAY NOT CHARGE. THEY SYSTEM WILL ADJUST THE PERFORMANCE TO MATCH THE ...
... R C H I P C O U N T E R 2 F A I T Y. - THE SYSTEM CAN ONLY BOOT WITH A 130-W POWER ADAPTER OR GREATER. STRIKE THE F3 KEY (BEFORE THE F1 OR F2 KEY) IF YOU DO NOT WANT... page 308). If the problem persists, replace the CMOS battery. TI M E - Enter the system setup program and correct the date or time (see "Running the Dell Diagnostics" on page 308). STRIKE T H E F 1 K E Y T O C O N T I N U E , F 2 T O R U N T H E S E T U P U T I L I L E D - S T R I K E T H E F 1 K E Y T O S H U T D O W N . - THE BATTERY MAY NOT CHARGE. THEY SYSTEM WILL ADJUST THE PERFORMANCE TO MATCH THE ...
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...NOT WANT TO SEE POWER WARNING MESSAGES AGAIN. WARNING: THE BATTERY ATTACHED CANNOT POWER THE SYSTEM. Contact Dell for assistance (see "Contacting Dell" on page 307. Troubleshooting 279 WARNING: THE PRIMARY BATTERY CANNOT BE IDENTIFIED. WARNING: THE BATTERY ... may have occurred. THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. STRIKE THE F1 KEY TO CONTINUE, F2 TO RUN THE SETUP UTILITY. - WARNING: THE BATTERIES CANNOT BE IDENTIFIED. THIS SYSTEM...
...NOT WANT TO SEE POWER WARNING MESSAGES AGAIN. WARNING: THE BATTERY ATTACHED CANNOT POWER THE SYSTEM. Contact Dell for assistance (see "Contacting Dell" on page 307. Troubleshooting 279 WARNING: THE PRIMARY BATTERY CANNOT BE IDENTIFIED. WARNING: THE BATTERY ... may have occurred. THIS SYSTEM WILL BE U N A B L E T O C H A R G E B A T T E R I E S U N T I L T H I S B A T T E R Y I S R E M O V E D . - THE SYSTEM WILL NOT BOOT WITH THIS BATTERY PLUGGED IN. STRIKE THE F1 KEY TO CONTINUE, F2 TO RUN THE SETUP UTILITY. - WARNING: THE BATTERIES CANNOT BE IDENTIFIED. THIS SYSTEM...
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... following message appears: "Booting Dell Diagnostic Utility Partition. NOTE: If you wait too long and the operating system logo appears, continue to run the Dell Diagnostics from the diagnostics utility partition on your computer and try again. NOTE: If you see "Contacting Dell" on . •... Answer any key to start the Dell Diagnostics from the Drivers and Utilities media. Select Diagnostics from the boot menu and press . 282 Troubleshooting The computer runs the Pre-boot System Assessment (PSA), a series of initial...
... following message appears: "Booting Dell Diagnostic Utility Partition. NOTE: If you wait too long and the operating system logo appears, continue to run the Dell Diagnostics from the diagnostics utility partition on your computer and try again. NOTE: If you see "Contacting Dell" on . •... Answer any key to start the Dell Diagnostics from the Drivers and Utilities media. Select Diagnostics from the boot menu and press . 282 Troubleshooting The computer runs the Pre-boot System Assessment (PSA), a series of initial...
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... operating system logo appears, continue to wait until you want to run. 8 Continue with "Using the Dell Diagnostics Main Menu" on page 284. NOTE: The next steps change the boot sequence for your computer and try again. If multiple versions are listed, select the version appropriate for one... in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run . Troubleshooting 283 When the DELL logo appears, press immediately. then, shut down...
... operating system logo appears, continue to wait until you want to run. 8 Continue with "Using the Dell Diagnostics Main Menu" on page 284. NOTE: The next steps change the boot sequence for your computer and try again. If multiple versions are listed, select the version appropriate for one... in the system setup program. 3 When the boot device list appears, highlight CD/DVD/CD-RW and press . 4 Select the Boot from CD-ROM option from the menu that no diagnostics utility partition has been found, run . Troubleshooting 283 When the DELL logo appears, press immediately. then, shut down...
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... option. The upper-right corner of the screen. Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue to wait until you cannot change... settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup
... option. The upper-right corner of the screen. Entering the System Setup Program 1 Turn on (or restart) your computer. 2 When the DELL™ logo appears, press immediately. 3 If you wait too long and the operating system logo appears, continue to wait until you cannot change... settings that appear as : • System configuration • Boot order • Boot (start-up) configuration • Basic device configuration settings • System security and hard drive password settings 308 System Setup
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...save the changes and exit the system setup program. System Setup 309 and down -arrow keys to highlight the Boot tab. 3 Press the up- Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start -up files. When the ... enable or disable the device or change its order in your computer, including but not limited to exit the system setup program and resume the boot process. NOTE: To change , and then press . 5 Press and then press to the following: • Diskette Drive • Internal HDD • USB ...
...save the changes and exit the system setup program. System Setup 309 and down -arrow keys to highlight the Boot tab. 3 Press the up- Changing the Boot Sequence The boot sequence, or boot order, tells the computer where to look to find the software needed to start -up files. When the ... enable or disable the device or change its order in your computer, including but not limited to exit the system setup program and resume the boot process. NOTE: To change , and then press . 5 Press and then press to the following: • Diskette Drive • Internal HDD • USB ...
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...device documentation. The BIOS settings may need to be bootable. Changing Boot Sequence to a USB Device 1 Connect the USB device to a USB connector. 2 Turn on the computer. When the DELL logo appears, press immediately. The computer boots to a USB device, the device must be updated for the ...current boot only). If you wait too long and the operating system logo appears, continue to wait until...
...device documentation. The BIOS settings may need to be bootable. Changing Boot Sequence to a USB Device 1 Connect the USB device to a USB connector. 2 Turn on the computer. When the DELL logo appears, press immediately. The computer boots to a USB device, the device must be updated for the ...current boot only). If you wait too long and the operating system logo appears, continue to wait until...
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A disk that can use to the processor or incorporated into foreign countries. The standard unit for enabled devices to boot. BTU - British thermal unit - The basic data unit used by your computer. A special high-speed storage mechanism which the ... then erased and written over . A temperature measurement scale where 0° is the freezing point and 100° is a bootable CD. CD-RW - boot sequence - Your Drivers and Utilities (or ResourceCD) is the boiling point of data interpreted by your computer. A measurement of a CD. A communication pathway between...
A disk that can use to the processor or incorporated into foreign countries. The standard unit for enabled devices to boot. BTU - British thermal unit - The basic data unit used by your computer. A special high-speed storage mechanism which the ... then erased and written over . A temperature measurement scale where 0° is the freezing point and 100° is a bootable CD. CD-RW - boot sequence - Your Drivers and Utilities (or ResourceCD) is the boiling point of data interpreted by your computer. A measurement of a CD. A communication pathway between...
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..., readme files provide installation information and describe new product enhancements or corrections that interprets and executes program instructions. PS/2 - A type of providing data redundancy. pre-boot execution environment - redundant array of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. Some common implementations of independent disks - Any information stored in...
..., readme files provide installation information and describe new product enhancements or corrections that interprets and executes program instructions. PS/2 - A type of providing data redundancy. pre-boot execution environment - redundant array of RAID include RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. Some common implementations of independent disks - Any information stored in...