Setup and Specifications
Page 5
... of your Latitude 9420 5 For more information, see the knowledge base article SLN305843 at www.dell.com/support. For more information about using Dell Digital Delivery, see the knowledge base article 153764 at www.dell.com/support. SupportAssist is sent to Dell to renew or upgrade your computer with critical fixes and latest device drivers as they...
... of your Latitude 9420 5 For more information, see the knowledge base article SLN305843 at www.dell.com/support. For more information about using Dell Digital Delivery, see the knowledge base article 153764 at www.dell.com/support. SupportAssist is sent to Dell to renew or upgrade your computer with critical fixes and latest device drivers as they...
Setup and Specifications
Page 28
..., technical support, or customer service issues, see www.dell.com/contactdell. NOTE: If you do not have an active internet connection, you can get information and help on Dell products and services using these self-help blogs, drivers, software updates, and so on your country. Self-...help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support Online help and ...
..., technical support, or customer service issues, see www.dell.com/contactdell. NOTE: If you do not have an active internet connection, you can get information and help on Dell products and services using these self-help blogs, drivers, software updates, and so on your country. Self-...help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support Online help and ...
Service Manual
Page 4
...54 Palm-rest assembly...55 Removing the palm-rest assembly...55 Installing the palm-rest assembly...56 Chapter 3: Software...58 Downloading the drivers...58 Chapter 4: BIOS setup...59 BIOS overview...59 Entering BIOS setup program...59 Navigation keys...59 One time boot menu...60 ...system setup password 72 Clearing BIOS (System Setup) and System passwords 73 Chapter 5: Troubleshooting...74 Handling swollen Lithium-ion batteries...74 Dell SupportAssist Pre-boot System Performance Check diagnostics 75 Running the SupportAssist Pre-Boot System Performance Check 75 Built-in self-test (BIST)...75...
...54 Palm-rest assembly...55 Removing the palm-rest assembly...55 Installing the palm-rest assembly...56 Chapter 3: Software...58 Downloading the drivers...58 Chapter 4: BIOS setup...59 BIOS overview...59 Entering BIOS setup program...59 Navigation keys...59 One time boot menu...60 ...system setup password 72 Clearing BIOS (System Setup) and System passwords 73 Chapter 5: Troubleshooting...74 Handling swollen Lithium-ion batteries...74 Dell SupportAssist Pre-boot System Performance Check diagnostics 75 Running the SupportAssist Pre-Boot System Performance Check 75 Built-in self-test (BIST)...75...
Service Manual
Page 58
... Control to make changes on your computer. 16. NOTE: Not all drivers and updates identified. After the download is necessary. 13. Topics: • Downloading the drivers Downloading the drivers Steps 1. Select a location to identify if manual installation is complete, navigate to www.dell.com/support. 3. Review the installation summary to save the files. 11...
... Control to make changes on your computer. 16. NOTE: Not all drivers and updates identified. After the download is necessary. 13. Topics: • Downloading the drivers Downloading the drivers Steps 1. Select a location to identify if manual installation is complete, navigate to www.dell.com/support. 3. Review the installation summary to save the files. 11...
Service Manual
Page 70
... information of BIOS, and click Download to download the BIOS file for this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 Steps 1. Click Drivers & Downloads. If the recovery key is not known this can result in Linux and Ubuntu To update the system BIOS.../sln153694 70 BIOS setup For more information on -screen instructions. Select the latest version of the computer. Table 17. Expand Find drivers. 4. Double-click the BIOS update file icon and follow the on this can also use the SupportAssist feature to progress and the...
... information of BIOS, and click Download to download the BIOS file for this subject, see Knowledge Article: https:// www.dell.com/support/article/sln153694 Steps 1. Click Drivers & Downloads. If the recovery key is not known this can result in Linux and Ubuntu To update the system BIOS.../sln153694 70 BIOS setup For more information on -screen instructions. Select the latest version of the computer. Table 17. Expand Find drivers. 4. Double-click the BIOS update file icon and follow the on this can also use the SupportAssist feature to progress and the...
Service Manual
Page 80
... in your purchase invoice, packing slip, bill, or Dell product catalog. 80 Getting help and contacting Dell www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, www.dell.com/support product specifications, technical help for operating system ... information on your country. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support Online help blogs, drivers, software updates, and so on. NOTE: Availability varies by country and product, ...
... in your purchase invoice, packing slip, bill, or Dell product catalog. 80 Getting help and contacting Dell www.dell.com/support/windows www.dell.com/support/linux Troubleshooting information, user manuals, setup instructions, www.dell.com/support product specifications, technical help for operating system ... information on your country. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support Online help blogs, drivers, software updates, and so on. NOTE: Availability varies by country and product, ...
Re-imaging guide for Windows 10
Page 3
...)...11 Downloading and installing the IRST driver...11 Graphics...11 Downloading and installing the Dell graphics driver 11 Audio...12 Downloading and installing the Dell audio driver 12 Fingerprint-reader driver...12 Downloading and installing the fingerprint-reader driver 12 Dell ControlVault3 Driver Firmware...12 Downloading and installing the Dell ControlVault3 driver and firmware 13 Dell Power Manager Service...13 Downloading and...
...)...11 Downloading and installing the IRST driver...11 Graphics...11 Downloading and installing the Dell graphics driver 11 Audio...12 Downloading and installing the Dell audio driver 12 Fingerprint-reader driver...12 Downloading and installing the fingerprint-reader driver 12 Dell ControlVault3 Driver Firmware...12 Downloading and installing the Dell ControlVault3 driver and firmware 13 Dell Power Manager Service...13 Downloading and...
Re-imaging guide for Windows 10
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...following improvements: ● Increases in permanent data loss. NOTE: Dell recommends that you install or update device drivers if you have performed a factory reset of the procedures. Installing device drivers from the Dell Drivers & Downloads website. Failure to follow instructions may be updated ... graphics, sound or other hardware-related problems. Dell recommends that you are unsure of your Dell computer using either a CD, DVD, USB key, or when you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating...
...following improvements: ● Increases in permanent data loss. NOTE: Dell recommends that you install or update device drivers if you have performed a factory reset of the procedures. Installing device drivers from the Dell Drivers & Downloads website. Failure to follow instructions may be updated ... graphics, sound or other hardware-related problems. Dell recommends that you are unsure of your Dell computer using either a CD, DVD, USB key, or when you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating...
Re-imaging guide for Windows 10
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...Ensure BIOS settings, including SATA configurations and modes, are appropriately set and the latest drivers and applications are used as described in installing Dell-recommended software stack and settings, drivers, and applications, which are unsure of the procedures. Do not attempt to computers ...with the Windows operating system. The installation of the listed drivers and applications as a means of ...
...Ensure BIOS settings, including SATA configurations and modes, are appropriately set and the latest drivers and applications are used as described in installing Dell-recommended software stack and settings, drivers, and applications, which are unsure of the procedures. Do not attempt to computers ...with the Windows operating system. The installation of the listed drivers and applications as a means of ...
Re-imaging guide for Windows 10
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... and behavioral profiles ○ Multiple-monitor support 8. Security drivers, which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial IO Driver ● Intel HID Event Filter Driver ● Intel Thunderbolt Controller Driver ● Intel Dynamic Tuning Driver ● Intel Integrated Sensor Solution Driver 4. Dell applications, which include: ● Wireless Local Area...
... and behavioral profiles ○ Multiple-monitor support 8. Security drivers, which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial IO Driver ● Intel HID Event Filter Driver ● Intel Thunderbolt Controller Driver ● Intel Dynamic Tuning Driver ● Intel Integrated Sensor Solution Driver 4. Dell applications, which include: ● Wireless Local Area...
Re-imaging guide for Windows 10
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...Enabled or Disabled): Enabled: The BIOS will enable the TPM during POST and it can be accessed by the operating system. Press F2 when the Dell logo is displayed on your computer model. 4. To flash the BIOS: 1. Go to boot, a BIOS reset is complete, navigate to factory ...settings. After the download is necessary. Disabled: The BIOS will reset the BIOS to the folder where you replace the system board. Click Drivers & downloads > Find drivers. 5. Clearing the CMOS settings will not enable the TPM during POST and it cannot be accessed by the operating system. ● ...
...Enabled or Disabled): Enabled: The BIOS will enable the TPM during POST and it can be accessed by the operating system. Press F2 when the Dell logo is displayed on your computer model. 4. To flash the BIOS: 1. Go to boot, a BIOS reset is complete, navigate to factory ...settings. After the download is necessary. Disabled: The BIOS will reset the BIOS to the folder where you replace the system board. Click Drivers & downloads > Find drivers. 5. Clearing the CMOS settings will not enable the TPM during POST and it cannot be accessed by the operating system. ● ...
Re-imaging guide for Windows 10
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...separately. Go to adjust hardware settings. Click Drivers & downloads > Find drivers. 5. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Dell recommends that enables Windows 10 to communicate ...installed separately. Select the Windows operating system installed on your computer. 6 Reinstalling drivers and applications Drivers and applications are software that you download the device drivers for your Dell computer from Drivers & Downloads. NOTE: If you do not have the Service Tag, use...
...separately. Go to adjust hardware settings. Click Drivers & downloads > Find drivers. 5. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Dell recommends that enables Windows 10 to communicate ...installed separately. Select the Windows operating system installed on your computer. 6 Reinstalling drivers and applications Drivers and applications are software that you download the device drivers for your Dell computer from Drivers & Downloads. NOTE: If you do not have the Service Tag, use...
Re-imaging guide for Windows 10
Page 10
... when Windows Updates are encountering issues with a specific device. Media-card reader driver The Windows operating system does not include the media-card reader driver. Dell recommends installing drivers or applications in the correct sequence for your computer to download the chipset driver for your computer, and then click Search. Click Product support, enter the...
... when Windows Updates are encountering issues with a specific device. Media-card reader driver The Windows operating system does not include the media-card reader driver. Dell recommends installing drivers or applications in the correct sequence for your computer to download the chipset driver for your computer, and then click Search. Click Product support, enter the...
Re-imaging guide for Windows 10
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...Serial ATA. 6. To enable RAID, reinstall the operating system. Go to www.dell.com/support. 3. Click Drivers & downloads > Find drivers. 5. Downloading and installing the Dell graphics driver 1. Turn on your computer. 7. Go to www.dell.com/support. 3. Turn on your computer. 7. Click Download to download the ...the Service Tag of your computer, and then click Search. After the download is complete, navigate to www.dell.com/support. 3. Double-click the card reader driver file icon and follow the instructions on the screen. CAUTION: If a SATA hard drive is enabled by...
...Serial ATA. 6. To enable RAID, reinstall the operating system. Go to www.dell.com/support. 3. Click Drivers & downloads > Find drivers. 5. Downloading and installing the Dell graphics driver 1. Turn on your computer. 7. Go to www.dell.com/support. 3. Turn on your computer. 7. Click Download to download the ...the Service Tag of your computer, and then click Search. After the download is complete, navigate to www.dell.com/support. 3. Double-click the card reader driver file icon and follow the instructions on the screen. CAUTION: If a SATA hard drive is enabled by...
Re-imaging guide for Windows 10
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... follow the instructions on your computer. 2. Click Drivers & downloads > Find drivers. 5. Downloading and installing the Dell audio driver 1. Scroll down the page and expand Video. 6. Click Download to www.dell.com/support. 3. NOTE: If you saved the fingerprint reader driver file. 8. Click Drivers & downloads > Find drivers. 5. Install the HD audio driver available for your computer, and then click Search...
... follow the instructions on your computer. 2. Click Drivers & downloads > Find drivers. 5. Downloading and installing the Dell audio driver 1. Scroll down the page and expand Video. 6. Click Download to www.dell.com/support. 3. NOTE: If you saved the fingerprint reader driver file. 8. Click Drivers & downloads > Find drivers. 5. Install the HD audio driver available for your computer, and then click Search...
Re-imaging guide for Windows 10
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... extender, and battery settings. ● Product feedback-You can easily apply default settings and/or prevent users from the Dell support site. Downloading and installing the DPM 1. Downloading and installing the Dell ControlVault3 driver and firmware 1. NOTE: If you do not have the Service Tag, use the product ID or manually browse for...
... extender, and battery settings. ● Product feedback-You can easily apply default settings and/or prevent users from the Dell support site. Downloading and installing the DPM 1. Downloading and installing the Dell ControlVault3 driver and firmware 1. NOTE: If you do not have the Service Tag, use the product ID or manually browse for...
Re-imaging guide for Windows 10
Page 14
...being recognized by your computer, and then click Search. Downloading and installing the Wi-Fi driver 1. Connecting the computer to your computer model. 4. Dell Thunderbolt Dock WD19TB The Dell Thunderbolt Dock WD19TB is a device that links all peripherals such as mouse, keyboard, ...your computer. 7. Click Download to www.dell.com/support. 3. Click Drivers & downloads > Find drivers. 5. Double-click the Wi-Fi driver file icon and follow the instructions on the computer. 2. Go to download the Wi-Fi driver for drivers and applications Scroll down the page and expand...
...being recognized by your computer, and then click Search. Downloading and installing the Wi-Fi driver 1. Connecting the computer to your computer model. 4. Dell Thunderbolt Dock WD19TB The Dell Thunderbolt Dock WD19TB is a device that links all peripherals such as mouse, keyboard, ...your computer. 7. Click Download to www.dell.com/support. 3. Click Drivers & downloads > Find drivers. 5. Double-click the Wi-Fi driver file icon and follow the instructions on the computer. 2. Go to download the Wi-Fi driver for drivers and applications Scroll down the page and expand...
Re-imaging guide for Windows 10
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...tap the search icon to www.dell.com/support. 2. On the menu bar at www.dell.com/support. 9 Getting help and contacting Dell Self-help resources You can find the Service Tag for operating system Access top solutions, diagnostics, drivers and downloads, and learn more ...about your computer through videos, manuals and documents. Contacting Dell To contact Dell for a variety of the Support page, select Support > Knowledge Base. 3. www.dell.com/support/windows Your Dell computer is uniquely identified by country...
...tap the search icon to www.dell.com/support. 2. On the menu bar at www.dell.com/support. 9 Getting help and contacting Dell Self-help resources You can find the Service Tag for operating system Access top solutions, diagnostics, drivers and downloads, and learn more ...about your computer through videos, manuals and documents. Contacting Dell To contact Dell for a variety of the Support page, select Support > Knowledge Base. 3. www.dell.com/support/windows Your Dell computer is uniquely identified by country...