Dell Technology Guide
Page 20
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse...
Dell Support Center 285 Solving Problems 287 Battery Problems 287 Drive Problems 287 Optical Drive Problems 288 E-Mail, Modem, and Internet Problems . . . . . 289 Error Messages 290 IEEE 1394 Device Problems 291 Keyboard Problems for External Keyboards . . . 292 Lockups and Software Problems 292 Memory Problems 294 Mouse Problems 295 Network Problems 296 Power Problems 296 Printer Problems 298 Scanner Problems 299 Sound and Speaker Problems 299 Touch Pad or Mouse...
Dell Technology Guide
Page 64
... may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you... auto-detected by your finger to press and hold the taskbar. 2 Point to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the taskbar.
... may not be performed if you click a button on the pointing device. • The pointing device stops working after a few minutes of the following problems occur: • The pointer moves erratically. • The pointer does not respond when you move the pointing device. • Nothing happens when you... auto-detected by your finger to press and hold the taskbar. 2 Point to reactivate the USB pointing device. 64 Navigation Devices (Mouse, Keyboard, Touch Pad) 2 On the Touch Pointer tab, select or clear the Show the touch pointer when I'm interacting with items on the taskbar.
Dell Technology Guide
Page 65
See "Determining Whether a Device Driver is the Source of a Device Problem" on most laptop computers is integrated into the alphabetic keys.) Navigation Devices (Mouse, Keyboard, Touch Pad) 65 Keyboard Your keyboard provides different sets of keys to reinstall the driver. For more information on System Restore ...8226; Function keys, labeled ,< F2>, , and so on, for performing specific tasks • Navigation keys for the device. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys...
See "Determining Whether a Device Driver is the Source of a Device Problem" on most laptop computers is integrated into the alphabetic keys.) Navigation Devices (Mouse, Keyboard, Touch Pad) 65 Keyboard Your keyboard provides different sets of keys to reinstall the driver. For more information on System Restore ...8226; Function keys, labeled ,< F2>, , and so on, for performing specific tasks • Navigation keys for the device. You may have problems with the pointing device, check the software driver for moving the cursor around in documents or windows: , , , , , , and arrow keys...
Dell Technology Guide
Page 126
...MORE INFORMATION: To learn more about cleaning the individual components of the options provided. If you notice problems, such as an overview of your computer. Cleaning the Computer To clean your computer, wipe the computer, keyboard, and plastic portion of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance ... NOTICE: Always use aerosol cleaners, flammable liquid, or other spray cleaners. Cleaning Your Computer Before You Start Read the safety instructions available in the Dell™ safety information that come with the compressed-air product.
...MORE INFORMATION: To learn more about cleaning the individual components of the options provided. If you notice problems, such as an overview of your computer. Cleaning the Computer To clean your computer, wipe the computer, keyboard, and plastic portion of your optical media, try cleaning the media. 126 Maintenance Tasks (Enhance ... NOTICE: Always use aerosol cleaners, flammable liquid, or other spray cleaners. Cleaning Your Computer Before You Start Read the safety instructions available in the Dell™ safety information that come with the compressed-air product.
Dell Technology Guide
Page 272
...Troubleshooter to resolve the problem. Dell Diagnostics can also indicate internal power problems. See your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power... may display messages indicating errors or problems, which need to evaluate your computer. 272 Troubleshooting Some desktop computers have diagnostic lights. Keyboard status lights indicate status and any problems. See your system board, keyboard, display, memory, hard drive, etc...
...Troubleshooter to resolve the problem. Dell Diagnostics can also indicate internal power problems. See your computer include: Tool Power lights Diagnostic lights for desktop computers Diagnostic lights for laptop computers System messages Windows Hardware Troubleshooter Dell Diagnostics Function The power... may display messages indicating errors or problems, which need to evaluate your computer. 272 Troubleshooting Some desktop computers have diagnostic lights. Keyboard status lights indicate status and any problems. See your system board, keyboard, display, memory, hard drive, etc...
Dell Technology Guide
Page 274
...steady amber, a device may exist. - Ensure that the processor power cable is receiving electrical power, but an internal power problem may be used to help identify the problem. 274 Troubleshooting Remove and then reinstall the memory modules (see the documentation shipped with your computer). • If the power... a lamp. - Ensure that the computer turns on properly. - - Some possible causes of the lights can be malfunctioning or incorrectly installed. - Power, keyboard, and mouse extension cables - When the computer starts normally, the lights flash, and then turn off.
...steady amber, a device may exist. - Ensure that the processor power cable is receiving electrical power, but an internal power problem may be used to help identify the problem. 274 Troubleshooting Remove and then reinstall the memory modules (see the documentation shipped with your computer). • If the power... a lamp. - Ensure that the computer turns on properly. - - Some possible causes of the lights can be malfunctioning or incorrectly installed. - Power, keyboard, and mouse extension cables - When the computer starts normally, the lights flash, and then turn off.
Dell Technology Guide
Page 275
... for your computer or search for the topic on the Dell Support website support.dell.com. D I S K R E A D F A I C A L S U P P O R T - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L U R E - Diagnostic Lights for Laptop Computers Typically laptop computers have keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status of the lights...
... for your computer or search for the topic on the Dell Support website support.dell.com. D I S K R E A D F A I C A L S U P P O R T - FOR HELP IN RESOLVING THIS PROBLEM, PLEASE NOTE THIS C H E C K P O I N T A N D C O N T A C T D E L L TE C H N I L U R E - Diagnostic Lights for Laptop Computers Typically laptop computers have keyboard status lights located above the keyboard. During normal operation, the keyboard status lights display the current status of the lights...
Dell Technology Guide
Page 276
... was running when the message appeared. See "Lockups and Software Problems" on page 292. Keyboard failure or keyboard cable loose (see "Working With Options on the System Setup Program Screen" on page 337 for External Keyboards" on page 337). N O B O O T D E V I C E A V A I L A B L E M E M O R Y - NOTICE - D E C R E A S I N G A V A I L A B L E - Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 308) to correct the configuration error...
... was running when the message appeared. See "Lockups and Software Problems" on page 292. Keyboard failure or keyboard cable loose (see "Working With Options on the System Setup Program Screen" on page 337 for External Keyboards" on page 337). N O B O O T D E V I C E A V A I L A B L E M E M O R Y - NOTICE - D E C R E A S I N G A V A I L A B L E - Keyboard failure or keyboard cable loose (see "Contacting Dell" on page 308) to correct the configuration error...
Dell Technology Guide
Page 292
... best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I C E - See "Windows Hardware Troubleshooter" on page 337). Keyboard Problems for External Keyboards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. Windows XP 1 Click Start and click Control Panel. 2 Under Pick a Category...
... best practices information, see the Regulatory Compliance Homepage at www.dell.com/regulatory_compliance. I F Y O U H A V E P R O B L E M S W I T H A D E L L I E E E 1 3 9 4 D E V I C E - See "Windows Hardware Troubleshooter" on page 337). Keyboard Problems for External Keyboards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions shipped with your computer. Windows XP 1 Click Start and click Control Panel. 2 Under Pick a Category...
Dell Technology Guide
Page 294
See the software documentation for at www.dell.com/regulatory_compliance. For additional safety best practices information, see if that resolves the problem. 294 Troubleshooting Windows XP The Program Compatibility Wizard configures a program so that it runs in this section, follow the safety instructions shipped with the ... ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you are not using to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for information. • ...
See the software documentation for at www.dell.com/regulatory_compliance. For additional safety best practices information, see if that resolves the problem. 294 Troubleshooting Windows XP The Program Compatibility Wizard configures a program so that it runs in this section, follow the safety instructions shipped with the ... ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU Memory Problems CAUTION: Before you are not using to get a response by pressing a key on your keyboard or moving your mouse, press and hold the power button for information. • ...
Dell Technology Guide
Page 297
... E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is working condition to verify that the computer turns on properly. • ... Manual for your computer). • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are : • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip Troubleshooting 297 I F T H E P O W E R L...
... E P O W E R L I G H T I S S T E A D Y A M B E R - The computer is receiving electrical power, but an internal power problem may be malfunctioning or incorrectly installed. • Ensure that the processor power cable is working condition to verify that the computer turns on properly. • ... Manual for your computer). • Remove and then reinstall any power strips being used are plugged into an electrical outlet and are : • Power, keyboard, and mouse extension cables • Too many devices connected to the same power strip Troubleshooting 297 I F T H E P O W E R L...
Dell Technology Guide
Page 302
...outlet is working by testing it with another device, such as shown on the keyboard or move the mouse to resume normal operation. Ensure that the monitor is turned ...E C T R I C A L O U T L E T - The Screen is required for troubleshooting purposes. Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power ...pins). NOTICE: If your computer came with your graphics card, go to support.dell.com. The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - ...
...outlet is working by testing it with another device, such as shown on the keyboard or move the mouse to resume normal operation. Ensure that the monitor is turned ...E C T R I C A L O U T L E T - The Screen is required for troubleshooting purposes. Video and Monitor Problems CAUTION: Before you begin any video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power ...pins). NOTICE: If your computer came with your graphics card, go to support.dell.com. The Screen is Difficult to Read CHECK THE MONITOR CABLE CONNECTION - ...
Dell Technology Guide
Page 304
...regulatory_compliance. For additional safety best practices information, see "Contacting Dell" on page 337). Ensure that the power strip is turned... panel cable are securely connected to the system board (see "Power Lights for Desktop Computers" on the keyboard, move the mouse, or press the power button to indicate different states: • If the power...power light is off, the computer is either turned off or is receiving electrical power, but an internal power problem might exist. 304 Troubleshooting Press a key on page 273. NOTE: On certain systems the power light is ...
...regulatory_compliance. For additional safety best practices information, see "Contacting Dell" on page 337). Ensure that the power strip is turned... panel cable are securely connected to the system board (see "Power Lights for Desktop Computers" on the keyboard, move the mouse, or press the power button to indicate different states: • If the power...power light is off, the computer is either turned off or is receiving electrical power, but an internal power problem might exist. 304 Troubleshooting Press a key on page 273. NOTE: On certain systems the power light is ...
Dell Technology Guide
Page 349
...resolution - ROM, unlike RAM, retains its vertical frequency). pre-boot execution environment - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. read-only - Interference that cannot be seen by the human eye. Memory that stores data and programs that is generated... RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM - The higher the resolution, the sharper the image. If no problems are more likely to have interference than the higher frequency radiations, such as its contents after 349 processor - A method of 10 kHz to...
...resolution - ROM, unlike RAM, retains its vertical frequency). pre-boot execution environment - The primary temporary storage area for attaching a PS/2-compatible keyboard, mouse, or keypad. read-only - Interference that cannot be seen by the human eye. Memory that stores data and programs that is generated... RAID 0, RAID 1, RAID 5, RAID 10, and RAID 50. RAM - The higher the resolution, the sharper the image. If no problems are more likely to have interference than the higher frequency radiations, such as its contents after 349 processor - A method of 10 kHz to...
Setup Guide
Page 5
...Studio XPS Laptop 14 Device Status Lights 14 Right Side Features 16 Left Side Features 20 Display Features 22 Media, Wireless, and Power Controls 23 Computer Base and Keyboard Features 24 Using the Optical Drive 26 Removing and Replacing the Battery 27 Software Features 28 Dell Dock 29 Dell DataSafe Online Backup 30 Solving Problems... 31 Network Problems 31 Power Problems 32 Memory Problems 34 ...
...Studio XPS Laptop 14 Device Status Lights 14 Right Side Features 16 Left Side Features 20 Display Features 22 Media, Wireless, and Power Controls 23 Computer Base and Keyboard Features 24 Using the Optical Drive 26 Removing and Replacing the Battery 27 Software Features 28 Dell Dock 29 Dell DataSafe Online Backup 30 Solving Problems... 31 Network Problems 31 Power Problems 32 Memory Problems 34 ...
Setup Guide
Page 35
...Remove the AC adapter and try turning on the computer with only the AC adapter. • Check both ends of interference are: • power, keyboard, and mouse extension cables • too many devices connected to a power strip • multiple power strips connected to resume normal operation. The computer...off and then turn it back on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to the same electrical outlet 33 If the problem persists, see the Dell Technology Guide at support.dell.com. Press the power button until the ...
...Remove the AC adapter and try turning on the computer with only the AC adapter. • Check both ends of interference are: • power, keyboard, and mouse extension cables • too many devices connected to a power strip • multiple power strips connected to resume normal operation. The computer...off and then turn it back on the keyboard, move the pointer using the touch pad or a connected mouse, or press the power button to the same electrical outlet 33 If the problem persists, see the Dell Technology Guide at support.dell.com. Press the power button until the ...
Setup Guide
Page 37
...Control Panel→ Programs→ Use an older program with this version of Microsoft Windows operating system environments. Run the Program Compatibility Wizard. Solving Problems If the computer stops responding or a solid blue screen appears - In the welcome screen, click Next. 3. In the welcome screen, click ...if you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to an earlier version of Windows. 2. If you have other software problems - • Back up your files immediately. • Use a virus-...
...Control Panel→ Programs→ Use an older program with this version of Microsoft Windows operating system environments. Run the Program Compatibility Wizard. Solving Problems If the computer stops responding or a solid blue screen appears - In the welcome screen, click Next. 3. In the welcome screen, click ...if you are unable to get a response by pressing a key on your keyboard or moving your mouse, press the power button for at least 8 to an earlier version of Windows. 2. If you have other software problems - • Back up your files immediately. • Use a virus-...