Service Manual
Page 5
... down . Click Start > Power > Shut down your computer, if applicable. Remove any media card and optical disc from your computer. CAUTION: You should only perform troubleshooting and repairs as the metal at www.dell.com/regulatory_compliance. Steps 1. Save and close all open files and exit all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer, ground yourself by touching an unpainted...
... down . Click Start > Power > Shut down your computer, if applicable. Remove any media card and optical disc from your computer. CAUTION: You should only perform troubleshooting and repairs as the metal at www.dell.com/regulatory_compliance. Steps 1. Save and close all open files and exit all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer, ground yourself by touching an unpainted...
Service Manual
Page 7
... same foam packing material should be removed from all times when servicing Dell products. Replace any media cards, discs, or any hardware components ● ESD Packaging - Before deploying the ESD Field Service kit, assess the situation at all insulator parts while performing service and that is critical to place these parts in order to find out if they use the traditional wired ESD grounding...
... same foam packing material should be removed from all times when servicing Dell products. Replace any media cards, discs, or any hardware components ● ESD Packaging - Before deploying the ESD Field Service kit, assess the situation at all insulator parts while performing service and that is critical to place these parts in order to find out if they use the traditional wired ESD grounding...
Service Manual
Page 45
... but do not change the settings in the BIOS Setup program. NOTE: Before you change a user-selectable option, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set or change BIOS Setup program, it is recommended that you write down list, if applicable. Moves to the previous field. Navigation keys NOTE: For most of hard drive installed, and enabling or disabling base devices.
... but do not change the settings in the BIOS Setup program. NOTE: Before you change a user-selectable option, such as the amount of RAM and the size of the hard drive. ● Change the system configuration information. ● Set or change BIOS Setup program, it is recommended that you write down list, if applicable. Moves to the previous field. Navigation keys NOTE: For most of hard drive installed, and enabling or disabling base devices.
Service Manual
Page 48
... turned off. Time Sets the computer time in UEFI boot mode and the Enable Legacy Option ROMs option needs to be selected for expert key management. By default, Enable External USB Ports is selected. Expert Key Management Enable Custom Mode Enables or disables the keys in MM/DD/YYYY format. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in the PK, KEK, db, and dbx security key databases to boot using only validated boot software. By default, Enable Microphone is selected. Camera Enable Camera Enables...
... turned off. Time Sets the computer time in UEFI boot mode and the Enable Legacy Option ROMs option needs to be selected for expert key management. By default, Enable External USB Ports is selected. Expert Key Management Enable Custom Mode Enables or disables the keys in MM/DD/YYYY format. System setup options-Integrated Devices menu Integrated Devices Date/Time Date Sets the computer date in the PK, KEK, db, and dbx security key databases to boot using only validated boot software. By default, Enable Microphone is selected. Camera Enable Camera Enables...
Service Manual
Page 49
... Interface Port Enablement Displays the information of onboard drives. Enables to switch all media cards On/Off or set the media card to display full screen logo if the image match screen resolution. By default, Enable Fingerprint Reader Device is selected. System setup options-Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Configures operating mode of the integrated SATA hard drive controller. Default: OFF System setup 49 System setup options-Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when...
... Interface Port Enablement Displays the information of onboard drives. Enables to switch all media cards On/Off or set the media card to display full screen logo if the image match screen resolution. By default, Enable Fingerprint Reader Device is selected. System setup options-Storage menu Storage SATA/NVMe Operation SATA/NVMe Operation Configures operating mode of the integrated SATA hard drive controller. Default: OFF System setup 49 System setup options-Display menu Display Display Brightness Brightness on battery power Sets the screen brightness when...
Service Manual
Page 50
...Default: ON Wireless Radio Control Control WLAN radio Enables to run on your typical battery usage pattern. Advanced Configuration Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from entering Sleep (S3) mode in the operating system. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work period. USB Wake Support Wake on battery during peak power usage hours. By default, WLAN is selected. Default: OFF Table 9. System setup options-Power menu Power Battery Configuration Battery Configuration...
...Default: ON Wireless Radio Control Control WLAN radio Enables to run on your typical battery usage pattern. Advanced Configuration Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from entering Sleep (S3) mode in the operating system. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work period. USB Wake Support Wake on battery during peak power usage hours. By default, WLAN is selected. Default: OFF Table 9. System setup options-Power menu Power Battery Configuration Battery Configuration...
Service Manual
Page 52
... letter. System setup options-Passwords menu Passwords Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). Table 10. Default: Enabled UEFI Boot Path Security UEFI Boot Path Security Enables or disables the system to prompt the user to the motherboard on Next Boot Start Data Wipe CAUTION: This Secure Wipe Operation deletes information in a way that are connected to enter the Admin password when booting a UEFI boot path from Absolute Software. Default: OFF...
... letter. System setup options-Passwords menu Passwords Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the "setup" password). Table 10. Default: Enabled UEFI Boot Path Security UEFI Boot Path Security Enables or disables the system to prompt the user to the motherboard on Next Boot Start Data Wipe CAUTION: This Secure Wipe Operation deletes information in a way that are connected to enter the Admin password when booting a UEFI boot path from Absolute Software. Default: OFF...
Service Manual
Page 53
... password support. The recovery image must exist on an unencrypted partition on the drive. Default: ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to boot with the number of certain system errors. Default: ON Admin Setup Lockout Enable Admin Setup Lockout Enables or disables the user from a bad BIOS image, as long as the Boot Block portion is damaged. BIOS Downgrade Allow BIOS Downgrade Controls flashing of the system firmware...
... password support. The recovery image must exist on an unencrypted partition on the drive. Default: ON BIOSConnect BIOSConnect Enables or disables cloud Service OS recover if the main operating system fails to boot with the number of certain system errors. Default: ON Admin Setup Lockout Enable Admin Setup Lockout Enables or disables the user from a bad BIOS image, as long as the Boot Block portion is damaged. BIOS Downgrade Allow BIOS Downgrade Controls flashing of the system firmware...
Service Manual
Page 58
... BIOS internally. When blinking in . Static power and battery-charge status light 58 Troubleshooting 5 Troubleshooting Recovering the operating system When your computer is unable to boot to software or hardware failures. It consists of the following methods: ● Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to provide extra information about the Dell SupportAssist OS Recovery, see SupportAssist Pre-Boot System Performance Check. It enables you to diagnose hardware...
... BIOS internally. When blinking in . Static power and battery-charge status light 58 Troubleshooting 5 Troubleshooting Recovering the operating system When your computer is unable to boot to software or hardware failures. It consists of the following methods: ● Pressing F12 to enter one-time Boot Menu and selecting Diagnostics to provide extra information about the Dell SupportAssist OS Recovery, see SupportAssist Pre-Boot System Performance Check. It enables you to diagnose hardware...
Service Manual
Page 59
... power and battery-charge status light The power and battery-status light blinks alternately between amber and off your computer is encountering. LED codes Diagnostic light codes 2,1 2,2 2,3 2,4 2,5 2,6 2,7 2,8 3,1 3,2 3,3 3,4 3,5 3,6 3,7 Problem description Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure Display power failure Coin-cell battery failure PCI, video card/chip failure Recovery...
... power and battery-charge status light The power and battery-status light blinks alternately between amber and off your computer is encountering. LED codes Diagnostic light codes 2,1 2,2 2,3 2,4 2,5 2,6 2,7 2,8 3,1 3,2 3,3 3,4 3,5 3,6 3,7 Problem description Processor failure System board: BIOS or ROM (Read-Only Memory) failure No memory or RAM (Random-Access Memory) detected Memory or RAM (Random-Access Memory) failure Invalid memory installed System-board or chipset error Display failure Display power failure Coin-cell battery failure PCI, video card/chip failure Recovery...
Setup and Specifications
Page 3
...XPS 13 9310 4 Chapter 2: Views of XPS 13 9310 6 Front...6 Left...6 Right...7 Base...7 Display...8 Bottom...9 Chapter 3: Specifications of XPS 13 9310 10 Dimensions and weight...10 Processor...10 Chipset...11 Operating system...11 Memory...11 Internal slots...12 External ports...12 Wireless module...12 Audio...13 Storage...13 Media-card reader...14 Keyboard...14 Camera...15 Touchpad...15 Power adapter...16 Battery...16 Display...17 Fingerprint reader...18 GPU-Integrated...18 Operating and storage environment...18 Chapter 4: Dell low blue light display 19 Chapter 5: Keyboard shortcuts of XPS...
...XPS 13 9310 4 Chapter 2: Views of XPS 13 9310 6 Front...6 Left...6 Right...7 Base...7 Display...8 Bottom...9 Chapter 3: Specifications of XPS 13 9310 10 Dimensions and weight...10 Processor...10 Chipset...11 Operating system...11 Memory...11 Internal slots...12 External ports...12 Wireless module...12 Audio...13 Storage...13 Media-card reader...14 Keyboard...14 Camera...15 Touchpad...15 Power adapter...16 Battery...16 Display...17 Fingerprint reader...18 GPU-Integrated...18 Operating and storage environment...18 Chapter 4: Dell low blue light display 19 Chapter 5: Keyboard shortcuts of XPS...
Setup and Specifications
Page 6
... to connect to the Thunderbolt 4 ports. For more information, see the Troubleshooting section in your computer's Service Manual. Connect the USB Type-C power adapter to 5 V/3 A power output that enables two-way power supply between devices. Solid white-Power adapter is connected and the battery is a total of up to 20 Gbps for USB4 Gen 3 and up to only one of XPS 13 9310 1. Microphones (2) Provide digital sound input for diagnostics. Supports Power Delivery that enables faster charging.
... to connect to the Thunderbolt 4 ports. For more information, see the Troubleshooting section in your computer's Service Manual. Connect the USB Type-C power adapter to 5 V/3 A power output that enables two-way power supply between devices. Solid white-Power adapter is connected and the battery is a total of up to 20 Gbps for USB4 Gen 3 and up to only one of XPS 13 9310 1. Microphones (2) Provide digital sound input for diagnostics. Supports Power Delivery that enables faster charging.
Re-imaging guide for Windows 10
Page 3
... 10 1. Dell docking stations...13 Chapter 8: .NET Framework...14 Chapter 9: Getting help and contacting Dell 15 Contents 3 Critical Microsoft Quick Fix Engineering (QFE) updates 10 3. Media-card reader driver...10 Downloading and installing the media-card reader driver 11 4. Audio...11 Downloading and installing the Dell audio driver 12 7. Dell Power Manager (DPM)...12 9. Wireless Local Network (WLAN) and Bluetooth drivers and applications 12 Downloading and installing the WiFi and Bluetooth drivers 13 10. Intel chipset device software...10 Downloading and installing the...
... 10 1. Dell docking stations...13 Chapter 8: .NET Framework...14 Chapter 9: Getting help and contacting Dell 15 Contents 3 Critical Microsoft Quick Fix Engineering (QFE) updates 10 3. Media-card reader driver...10 Downloading and installing the media-card reader driver 11 4. Audio...11 Downloading and installing the Dell audio driver 12 7. Dell Power Manager (DPM)...12 9. Wireless Local Network (WLAN) and Bluetooth drivers and applications 12 Downloading and installing the WiFi and Bluetooth drivers 13 10. Intel chipset device software...10 Downloading and installing the...
Re-imaging guide for Windows 10
Page 4
... an update. 4 Installation overview Installing or updating device drivers may create new problems. Review the importance of the procedures. This ensures that you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are no driver issues or updates being prompted by Windows, driver updates may result in this guide is...
... an update. 4 Installation overview Installing or updating device drivers may create new problems. Review the importance of the procedures. This ensures that you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdowns, or infect your Dell computer using either a CD, DVD, USB key, or when you are no driver issues or updates being prompted by Windows, driver updates may result in this guide is...
Re-imaging guide for Windows 10
Page 6
...memory and enables the initial setup process on the system board which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial IO Driver ● Intel HID Event Filter Driver ● Intel Thunderbolt Controller Driver ● Intel Dynamic Tuning Driver ● Intel Integrated Sensor Solution Driver 4. Dell applications, which include: ● Wireless Local Area Network (WLAN) adapter driver: Enables and enhances the wireless adapter. ● Bluetooth driver: Enables and enhances the Bluetooth adapter. 6 Order...
...memory and enables the initial setup process on the system board which includes: ● Intel Chipset Device Software Driver ● Intel Management Engine Components Installer ● Intel Serial IO Driver ● Intel HID Event Filter Driver ● Intel Thunderbolt Controller Driver ● Intel Dynamic Tuning Driver ● Intel Integrated Sensor Solution Driver 4. Dell applications, which include: ● Wireless Local Area Network (WLAN) adapter driver: Enables and enhances the wireless adapter. ● Bluetooth driver: Enables and enhances the Bluetooth adapter. 6 Order...
Re-imaging guide for Windows 10
Page 9
... have to be downloaded and installed separately. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Turn on your computer to get a list of your computer 1. Go to adjust hardware settings. Windows 10 includes drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for your Dell computer from Drivers & Downloads. Dell recommends that you download the required...
... have to be downloaded and installed separately. Devices such as video and sound cards require drivers to function correctly within Windows, and enable users to www.dell.com/support. 3. Turn on your computer to get a list of your computer 1. Go to adjust hardware settings. Windows 10 includes drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for your Dell computer from Drivers & Downloads. Dell recommends that you download the required...
Re-imaging guide for Windows 10
Page 10
...webcam drivers; Dell recommends installing drivers or applications in the correct sequence for your Dell computer. Turn on Dell's support site www.dell.com/support. Media-card reader driver The Windows operating system does not include the media-card reader driver. no other touchpad-driver installation is required. The Intel chipset device software is critical after reinstalling the Windows operating system on the screen. 2. Click Download to the folder where you may not include the updated Intel chipset device software for drivers and applications Driver installation...
...webcam drivers; Dell recommends installing drivers or applications in the correct sequence for your Dell computer. Turn on Dell's support site www.dell.com/support. Media-card reader driver The Windows operating system does not include the media-card reader driver. no other touchpad-driver installation is required. The Intel chipset device software is critical after reinstalling the Windows operating system on the screen. 2. Click Download to the folder where you may not include the updated Intel chipset device software for drivers and applications Driver installation...
Re-imaging guide for Windows 10
Page 11
... operating system. 5. Go to display a blue screen and an error code followed by a system reboot. Click Drivers & downloads > Find it myself. 5. Install the HD audio driver available for supported operating systems. The IRST software package provides an added protection against data loss in the event of a hard-drive failure. Click Product support, enter the Service Tag of your computer. ● Your computer has a RAID I/O controller hub (ICH). Double-click the card reader driver...
... operating system. 5. Go to display a blue screen and an error code followed by a system reboot. Click Drivers & downloads > Find it myself. 5. Install the HD audio driver available for supported operating systems. The IRST software package provides an added protection against data loss in the event of a hard-drive failure. Click Product support, enter the Service Tag of your computer. ● Your computer has a RAID I/O controller hub (ICH). Double-click the card reader driver...
Re-imaging guide for Windows 10
Page 12
...the instructions on your computer. 2. The key features are as follows: ● Battery information: Displays battery-health information, adjusts battery settings or creates a custom-battery setting. ● Advanced charge mode: Controls battery charging to battery power during certain times of alerts. ● Group Policies: Apply default settings or prevent users from the Dell support site. 12 Reinstallation sequence for WLAN and Bluetooth controllers on the software. 9. To obtain wireless network functionality, install the relevant WiFi and Bluetooth drivers from changing power...
...the instructions on your computer. 2. The key features are as follows: ● Battery information: Displays battery-health information, adjusts battery settings or creates a custom-battery setting. ● Advanced charge mode: Controls battery charging to battery power during certain times of alerts. ● Group Policies: Apply default settings or prevent users from the Dell support site. 12 Reinstallation sequence for WLAN and Bluetooth controllers on the software. 9. To obtain wireless network functionality, install the relevant WiFi and Bluetooth drivers from changing power...
Re-imaging guide for Windows 10
Page 13
... click Search. Downloading and installing the WiFi and Bluetooth drivers 1. NOTE: Review on the screen to download and install SupportAssist. The application installs all files can connect devices (such as mouse, keyboard, stereo speakers, external hard drive, and largescreen displays) without having to plug each device directly to www.dell.com/support. 2. For manual download and installation, click Category. 13. Double-click the WiFi or the Bluetooth driver icon and follow the instructions on -screen instructions for browser-specific instructions. 7. Click Network in the...
... click Search. Downloading and installing the WiFi and Bluetooth drivers 1. NOTE: Review on the screen to download and install SupportAssist. The application installs all files can connect devices (such as mouse, keyboard, stereo speakers, external hard drive, and largescreen displays) without having to plug each device directly to www.dell.com/support. 2. For manual download and installation, click Category. 13. Double-click the WiFi or the Bluetooth driver icon and follow the instructions on -screen instructions for browser-specific instructions. 7. Click Network in the...