XPS 13 Service Manual
Page 43
... the audio driver file. 17. Select a location to make changes on the screen to www.dell.com/support. 3. NOTE: Not all drivers and updates identified. Double-click the audio driver file icon and follow the instructions on the system. 12. Click the Detect Drivers button. 6. Click View Drivers for My System. 9. Enter the Service Tag of your computer starts to use SupportAssist, then click Continue. 7. NOTE: Review on -screen instructions for browser-specific instructions. 8. Review and...
... the audio driver file. 17. Select a location to make changes on the screen to www.dell.com/support. 3. NOTE: Not all drivers and updates identified. Double-click the audio driver file icon and follow the instructions on the system. 12. Click the Detect Drivers button. 6. Click View Drivers for My System. 9. Enter the Service Tag of your computer starts to use SupportAssist, then click Continue. 7. NOTE: Review on -screen instructions for browser-specific instructions. 8. Review and...
XPS 13 Service Manual
Page 44
... Conditions to download and install SupportAssist. NOTE: Review on -screen instructions for your computer. 16. For manual download and installation, click Category. 14. Select a location to install the driver. Turn on the screen to save the files. 11. Click View Drivers for your computer model. 4. Click Drivers & downloads. 5. Enter the Service Tag of your computer. 10. Click Download and Install to download and install all driver updates detected for your computer. 2. Double-click the USB 3.0 driver file...
... Conditions to download and install SupportAssist. NOTE: Review on -screen instructions for your computer. 16. For manual download and installation, click Category. 14. Select a location to install the driver. Turn on the screen to save the files. 11. Click View Drivers for your computer model. 4. Click Drivers & downloads. 5. Enter the Service Tag of your computer. 10. Click Download and Install to download and install all driver updates detected for your computer. 2. Double-click the USB 3.0 driver file...
XPS 13 Service Manual
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...For manual download and installation, click Category. 14. Click Download to download and install SupportAssist. Turn on your computer. 16. If necessary, your computer starts to download the media-card reader driver for your computer. 2. Downloading drivers 45 After the download is necessary. 13. Click Drivers & downloads. 5. NOTE: Review on the screen to save the files. 11. Select a location to install the driver. Downloading the fingerprint reader driver 1. Click View Drivers for browser-specific instructions. 8. The application installs all driver updates detected...
...For manual download and installation, click Category. 14. Click Download to download and install SupportAssist. Turn on your computer. 16. If necessary, your computer starts to download the media-card reader driver for your computer. 2. Downloading drivers 45 After the download is necessary. 13. Click Drivers & downloads. 5. NOTE: Review on the screen to save the files. 11. Select a location to install the driver. Downloading the fingerprint reader driver 1. Click View Drivers for browser-specific instructions. 8. The application installs all driver updates detected...
XPS 13 Service Manual
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... Control to identify if manual installation is complete, navigate to make changes on the system. 12. NOTE: Not all driver updates detected for your computer. 2. Downloading the network driver 1. Enter the Service Tag of your computer, and then click Submit. Click View Drivers for browser-specific instructions. 8. 9. NOTE: Not all driver updates detected for your computer starts to download and install SupportAssist. After the download is necessary. 13. Double-click the fingerprint reader driver...
... Control to identify if manual installation is complete, navigate to make changes on the system. 12. NOTE: Not all driver updates detected for your computer. 2. Downloading the network driver 1. Enter the Service Tag of your computer, and then click Submit. Click View Drivers for browser-specific instructions. 8. 9. NOTE: Not all driver updates detected for your computer starts to download and install SupportAssist. After the download is necessary. 13. Double-click the fingerprint reader driver...
XPS 13 Service Manual
Page 48
... as the user password, type of storage drives is displayed on the screen to enable or disable it , and then press F2. Save the BIOS setup program settings and exit. Turn on the screen to enter the BIOS setup program. A list of hard drive installed, and enabling or disabling base devices. The memory information is initialized. System setup CAUTION: Unless you see the desktop. This prompt can make your computer work incorrectly. Certain changes can appear very quickly, so...
... as the user password, type of storage drives is displayed on the screen to enable or disable it , and then press F2. Save the BIOS setup program settings and exit. Turn on the screen to enter the BIOS setup program. A list of hard drive installed, and enabling or disabling base devices. The memory information is initialized. System setup CAUTION: Unless you see the desktop. This prompt can make your computer work incorrectly. Certain changes can appear very quickly, so...
XPS 13 Service Manual
Page 51
... disable the camera. System Password Set, change , or delete the administrator password. Password Configuration Control the minimum and maximum number of AC state. Admin Setup Lockout Enable to prevent users from USB mass storage devices connected to external USB port. Table 6. Enable External USB Port Enable or disable booting from entering Setup when an Admin Password is set . Keyboard Illumination Enables you to disable the backlight, the backlight stays off regardless of characters allowed for Battery and AC power. System setup options-Video menu Video LCD...
... disable the camera. System Password Set, change , or delete the administrator password. Password Configuration Control the minimum and maximum number of AC state. Admin Setup Lockout Enable to prevent users from USB mass storage devices connected to external USB port. Table 6. Enable External USB Port Enable or disable booting from entering Setup when an Admin Password is set . Keyboard Illumination Enables you to disable the backlight, the backlight stays off regardless of characters allowed for Battery and AC power. System setup options-Video menu Video LCD...
XPS 13 Service Manual
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... Continue on Warnings and Errors Enable or disable Continue on the user primary hard drive or an external USB key. Power Events Display Power events. Table 12. Enable to set the speed of the system firmware to display full screen logo. Warnings and Errors Configure the Warnings and Errors options which wireless devices can utilize the additional hardware capabilities provided by Intel Virtualization Technology for user input. Table 13. SupportAssist OS Recovery Enable or disable the boot flow for Dell OS Recovery tool.
... Continue on Warnings and Errors Enable or disable Continue on the user primary hard drive or an external USB key. Power Events Display Power events. Table 12. Enable to set the speed of the system firmware to display full screen logo. Warnings and Errors Configure the Warnings and Errors options which wireless devices can utilize the additional hardware capabilities provided by Intel Virtualization Technology for user input. Table 13. SupportAssist OS Recovery Enable or disable the boot flow for Dell OS Recovery tool.
XPS 13 Service Manual
Page 57
..."Flashing the BIOS" to download the latest version of your computer. 6. Go to flash the BIOS: 1. Select the operating system installed on the screen. Create a bootable USB drive. LED codes Diagnostic light codes Problem description 2,1 Processor failure 2,2 System board: BIOS or ROM (Read-Only Memory) failure 2,3 No memory or RAM (Random-Access Memory) detected 2,4 Memory or RAM (Random-Access Memory) failure 2,5 Invalid memory installed 2,6 System-board or chipset error 2,7 Display failure 3,1 Coin-cell battery failure 3,2 PCI, video card/chip failure 3,3 Recovery...
..."Flashing the BIOS" to download the latest version of your computer. 6. Go to flash the BIOS: 1. Select the operating system installed on the screen. Create a bootable USB drive. LED codes Diagnostic light codes Problem description 2,1 Processor failure 2,2 System board: BIOS or ROM (Read-Only Memory) failure 2,3 No memory or RAM (Random-Access Memory) detected 2,4 Memory or RAM (Random-Access Memory) failure 2,5 Invalid memory installed 2,6 System-board or chipset error 2,7 Display failure 3,1 Coin-cell battery failure 3,2 PCI, video card/chip failure 3,3 Recovery...
XPS 13 Service Manual
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... flea power. 4. Replace the base cover. 5. Turn on the wireless router. 6. Turn off your computer. 2. Wait for bootable files in connected USB devices. Boot to complete the BIOS update. Fixing a no -boot issue. 1. Clear the Enable Boot Support check box to the computer during startup. The following procedure provides the instructions on the screen to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1. Press and hold the power button...
... flea power. 4. Replace the base cover. 5. Turn on the wireless router. 6. Turn off your computer. 2. Wait for bootable files in connected USB devices. Boot to complete the BIOS update. Fixing a no -boot issue. 1. Clear the Enable Boot Support check box to the computer during startup. The following procedure provides the instructions on the screen to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1. Press and hold the power button...
Setup and Specifications
Page 4
... www.dell.com/support. Connect the power adapter and press the power button to USB-A 3.0 is shipped with or create a Microsoft account. Locate and use Dell apps from the Windows Start menu-Recommended Table 1. 1 Set up your XPS 13 9370 NOTE: The Dell Adapter USB-C to turn on your contact details. 3. NOTE: To conserve battery power, the battery might enter power saving mode. When setting up, Dell recommends that you about your computer. The SupportAssist OS Recovery tool troubleshoots issues with the operating system...
... www.dell.com/support. Connect the power adapter and press the power button to USB-A 3.0 is shipped with or create a Microsoft account. Locate and use Dell apps from the Windows Start menu-Recommended Table 1. 1 Set up your XPS 13 9370 NOTE: The Dell Adapter USB-C to turn on your contact details. 3. NOTE: To conserve battery power, the battery might enter power saving mode. When setting up, Dell recommends that you about your computer. The SupportAssist OS Recovery tool troubleshoots issues with the operating system...
Setup and Specifications
Page 7
... devices. Power and battery-status light Indicates the power state and battery state of XPS 13 9370 7 Thunderbolt 3 (USB Type-C) port with Power Delivery Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to connect a DisplayPort device. 4. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to an external display using a display adapter. Left 1. Microphones (4) Provide digital sound input for USB 3.1 Gen 2 and up to 10 Gbps for audio recording, voice calls, and so on when the battery-charge status button...
... devices. Power and battery-status light Indicates the power state and battery state of XPS 13 9370 7 Thunderbolt 3 (USB Type-C) port with Power Delivery Supports USB 3.1 Gen 2 Type-C, DisplayPort 1.2, Thunderbolt 3 and also enables you to connect to connect a DisplayPort device. 4. NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to an external display using a display adapter. Left 1. Microphones (4) Provide digital sound input for USB 3.1 Gen 2 and up to 10 Gbps for audio recording, voice calls, and so on when the battery-charge status button...
Setup and Specifications
Page 13
... BIOS settings menu is only available on computers supporting Windows 10. Media-card reader Table 12. These keys can be used to type alternate characters or to switch the primary behavior of the function keys (F1-F12) between two modes multimedia key mode and function key mode. Media-card reader specifications Type Cards supported Keyboard Table 13. Keyboard specifications Type Shortcut keys Camera Table 14. NOTE: Press Fn+Esc to perform secondary functions. Camera specifications Resolution Camera Infrared camera Diagonal viewing angle Camera Infrared camera One microSD-card slot...
... BIOS settings menu is only available on computers supporting Windows 10. Media-card reader Table 12. These keys can be used to type alternate characters or to switch the primary behavior of the function keys (F1-F12) between two modes multimedia key mode and function key mode. Media-card reader specifications Type Cards supported Keyboard Table 13. Keyboard specifications Type Shortcut keys Camera Table 14. NOTE: Press Fn+Esc to perform secondary functions. Camera specifications Resolution Camera Infrared camera Diagonal viewing angle Camera Infrared camera One microSD-card slot...
Setup and Specifications
Page 15
...°C (-40°F to 135 degrees Brightness can be controlled using accessories, parts, or components not supplied by ISA-S71.04-1985 Specifications for XPS 13 9370 15 Height Weight (maximum) Voltage Charging time when the computer is recommended that you use a Dell coin-cell battery for your computer. Video specifications Type Controller Memory Integrated Intel UHD Graphics 620 Shared system memory Computer environment Airborne contaminant level: G1...
...°C (-40°F to 135 degrees Brightness can be controlled using accessories, parts, or components not supplied by ISA-S71.04-1985 Specifications for XPS 13 9370 15 Height Weight (maximum) Voltage Charging time when the computer is recommended that you use a Dell coin-cell battery for your computer. Video specifications Type Controller Memory Integrated Intel UHD Graphics 620 Shared system memory Computer environment Airborne contaminant level: G1...
XPS 13 Re-imaging guide for Microsoft Windows
Page 5
... create new problems. Review the importance of each driver update on your Dell computer using either CD, DVD, USB key, or when you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdown, or infect your computer is operating normally and there are no driver issues listed in Windows Device Manager and Windows is not suggesting urgent or recommended driver updates, driver updates are facing networking, graphics, sound...
... create new problems. Review the importance of each driver update on your Dell computer using either CD, DVD, USB key, or when you download and install the device drivers from a non-Dell website can cause system performance issues, corrupt operating system files, blue screen errors, unexpected shutdown, or infect your computer is operating normally and there are no driver issues listed in Windows Device Manager and Windows is not suggesting urgent or recommended driver updates, driver updates are facing networking, graphics, sound...
XPS 13 Re-imaging guide for Microsoft Windows
Page 7
... on the system board. 4 Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5 Media-card reader driver: Enables and enhances the media-card reader. 6 Intel Rapid Storage Technology (IRST): Enables and enhances data storage virtualization for the storage drives installed in the native Microsoft VGA driver, including: ◦ User-customizable power management features ◦ Portability and behavioral profiles ◦ Multiple-monitor support 8 Audio: Enables and enhances the audio controller. 9 Security, which...
... on the system board. 4 Critical Microsoft Quick Fix Engineering (QFE) updates: Microsoft updates that fix and optimize the operating system. 5 Media-card reader driver: Enables and enhances the media-card reader. 6 Intel Rapid Storage Technology (IRST): Enables and enhances data storage virtualization for the storage drives installed in the native Microsoft VGA driver, including: ◦ User-customizable power management features ◦ Portability and behavioral profiles ◦ Multiple-monitor support 8 Audio: Enables and enhances the audio controller. 9 Security, which...
XPS 13 Re-imaging guide for Microsoft Windows
Page 12
Devices such as video and sound cards require drivers to function correctly within Windows, and require applications to enable users to communicate with the hardware devices and software in your Dell computer from the Dell Download Center. Applications must be downloaded and installed separately. The Windows reinstallation includes drivers for your computer. Dell recommends that you download the device drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for...
Devices such as video and sound cards require drivers to function correctly within Windows, and require applications to enable users to communicate with the hardware devices and software in your Dell computer from the Dell Download Center. Applications must be downloaded and installed separately. The Windows reinstallation includes drivers for your computer. Dell recommends that you download the device drivers for most devices, but device-specific drivers may have the Service Tag, use the auto-detect feature or manually browse for...
XPS 13 Re-imaging guide for Microsoft Windows
Page 13
... chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 13 Dell recommends installing drivers or applications in the correct sequence for your Dell computer. The Intel chipset device software is available on Dell's support site www.dell.com/support. NOTE: Windows 10 operating system includes the webcam drivers...
... chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Chipset. 13 Dell recommends installing drivers or applications in the correct sequence for your Dell computer. The Intel chipset device software is available on Dell's support site www.dell.com/support. NOTE: Windows 10 operating system includes the webcam drivers...
XPS 13 Re-imaging guide for Microsoft Windows
Page 14
... follow the instructions on the screen. 14 Downloading and installing the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer. 7 After the download is enabled and can be manually downloaded and installed from Microsoft. Service packs are automatically downloaded and installed when Windows Updates is complete, navigate to the folder where you saved the card reader driver file. 8 Double-click the card reader driver file...
... follow the instructions on the screen. 14 Downloading and installing the media-card reader driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer. 7 After the download is enabled and can be manually downloaded and installed from Microsoft. Service packs are automatically downloaded and installed when Windows Updates is complete, navigate to the folder where you saved the card reader driver file. 8 Double-click the card reader driver file...
XPS 13 Re-imaging guide for Microsoft Windows
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... manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Serial ATA. 6 Click Download to www.dell.com/support. 3 Click Product support, enter the Service Tag of a hard drive failure. NOTE: The following conditions must be met before you saved the IRST driver file. 8 Double-click the driver file icon and follow the instructions on the screen. 15 To enable...
... manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Serial ATA. 6 Click Download to www.dell.com/support. 3 Click Product support, enter the Service Tag of a hard drive failure. NOTE: The following conditions must be met before you saved the IRST driver file. 8 Double-click the driver file icon and follow the instructions on the screen. 15 To enable...
XPS 13 Re-imaging guide for Microsoft Windows
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... the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Dell Command | Power Manager. 6 Click Download to download the DCPM driver for Dell computers. 5 Scroll down the page and expand Dell Power Manager. 19 The key features are as follows: • Battery information: Display battery health information, adjust battery settings or create a custom-battery setting. • Advanced charge mode: Control battery charging to prolong battery life...
... the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Dell Command | Power Manager. 6 Click Download to download the DCPM driver for Dell computers. 5 Scroll down the page and expand Dell Power Manager. 19 The key features are as follows: • Battery information: Display battery health information, adjust battery settings or create a custom-battery setting. • Advanced charge mode: Control battery charging to prolong battery life...
