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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
... and enjoyment from all of services and support. If you ever have made an excellent decision choosing Gateway.
Each and every Gateway computer uses the latest technology and ...this manual carefully to high-quality, brand-name components at Gateway.
2
www.gateway.com Thanks again, from your new computer. to provide best-of your new Gateway computer for purchasing our computer!...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... get drivers specific to your model number to locate your account and general information about your drivers. To view support documents for BIOS and driver upgrades. Click Call Us to get a list of all Gateway computers. For more information, see "Telephone support" on page 78.
4
www.gateway.com Downloads
Click Downloads to get the latest software updates for your computer, type...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... followed each instruction. ■ If an error occurs in a program, see "Preventing static electricity discharge" on page 50.
Type the keyword troubleshooting in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
.... For more information about troubleshooting Internet connections, click Start, then click Help and Support. See "Desktop PC Back" on page 12 to make sure that the modem cable is set up )" on page 68.
If you are using a dial-up )" on page 68. If you still get the error, your Internet service provider (ISP) is...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... keyword memory
error in the My Computer window ■ Reboot your computer. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... click Query Modem.
You may cause problems with the modem connection.
■ Shut down the modem volume. The Control Panel window opens.
Handshaking is available, a white screen appears with your computer.
■ Run Windows modem diagnostics. www.gateway.com
71 Troubleshooting
The modem is not recognized by your computer ■ Make sure that the line...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... by wiping the bottom with a clean, damp cloth. Contact your password Make sure that CAPS LOCK is turned off, then retype the password.
74
www.gateway.com Passwords
Your computer does not accept your company computer department or network administrator for help.
Type the keyword network
troubleshooting in the Search box
, then
click the arrow.
Networks
You...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... information about printer troubleshooting, click Start, then
click Help and Support. If the menu shows a check
mark next to Use Printer Offline, click Use Printer Offline to press after adding paper.
76
www.gateway.com
See the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... external speakers, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. Type the keyword sound troubleshooter
in the Search box
, then click the arrow.
For more information about sound troubleshooting, click Start, then
click Help and Support. www.gateway.com
77 For more information...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 85
... model" on the front of customer service, Customer Care, and information services.
Automated troubleshooting system
Service description
How to reach
Use an automated menu system and your telephone 800-846-2118
keypad to find answers to common problems.
(US and Canada)
Telephone numbers
You can access the following services through your telephone to get answers to your computer...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... used to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using Fast or Gigabit Ethernet components. Business networks are built using Standard or Fast Ethernet components. Important
Check local code requirements before installing Ethernet cable or other wiring in the home. Using a router
The most common way to build computer networks...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... could fall into such power lines or circuits. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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