HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. The latest device driver versions...
...://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that could affect hard disk drive performance and reliability. The latest device driver versions...
HP Notebook Reference Guide - Windows 7
Page 27
... of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power or on , you can be changed using Power Options in Windows® Control Panel. To exit Sleep: ● Briefly press the power button. ● If the display is initiated, the power lights blink and the screen clears. Setting power options 17 With the computer on external power. When Sleep is closed, open the display. ● Press a key on and your work will...
... of possible audio and video degradation, loss of audio or video playback functionality, or loss of inactivity when running on battery power or on , you can be changed using Power Options in Windows® Control Panel. To exit Sleep: ● Briefly press the power button. ● If the display is initiated, the power lights blink and the screen clears. Setting power options 17 With the computer on external power. When Sleep is closed, open the display. ● Press a key on and your work will...
HP Notebook Reference Guide - Windows 7
Page 32
... a charge, run Battery Check in good condition, see Using battery power on connecting to AC power, refer to the Quick Setup poster provided in Windows Control Panel. ● Turn off wireless and local area network (LAN) connections and exit modem applications when you are not using . ● Decrease screen brightness. ● Before you are not plugged into an external power source. ● Stop, disable, or remove any of your battery in Help and Support. To monitor the...
... a charge, run Battery Check in good condition, see Using battery power on connecting to AC power, refer to the Quick Setup poster provided in Windows Control Panel. ● Turn off wireless and local area network (LAN) connections and exit modem applications when you are not using . ● Decrease screen brightness. ● Before you are not plugged into an external power source. ● Stop, disable, or remove any of your battery in Help and Support. To monitor the...
HP Notebook Reference Guide - Windows 7
Page 41
... external device, turn off the device, and then disconnect it from the computer. NOTE: HP external USB optical drives should be added by connecting the drive to safely remove the device. 1. To remove an eSATA device, save your options for storing and accessing information. Remove the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter...
... external device, turn off the device, and then disconnect it from the computer. NOTE: HP external USB optical drives should be added by connecting the drive to safely remove the device. 1. To remove an eSATA device, save your options for storing and accessing information. Remove the device. Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use the following types: ● 1.44-megabyte diskette drive ● Hard drive module (a hard drive with an adapter...
HP Notebook Reference Guide - Windows 7
Page 44
You may set it works without supervision. Click Defragment disk. For additional information, access the Disk Defragmenter software Help. NOTE: It is running utilities, or changing Windows settings. Connect the computer to improve the security of your computer. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. NOTE: Windows includes the User Account Control feature to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system...
You may set it works without supervision. Click Defragment disk. For additional information, access the Disk Defragmenter software Help. NOTE: It is running utilities, or changing Windows settings. Connect the computer to improve the security of your computer. Select Start > All Programs > Accessories > System Tools > Disk Defragmenter. 3. NOTE: Windows includes the User Account Control feature to AC power. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that the system...
HP Notebook Reference Guide - Windows 7
Page 51
... User password Security cable slot (used with an optional security cable) Using passwords A password is a group of characters that you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Before you choose to secure your information. NOTE: Some features listed in the non-Windows Setup Utility (BIOS) that is preinstalled on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password...
... User password Security cable slot (used with an optional security cable) Using passwords A password is a group of characters that you send your computer for service, back up and delete confidential files, and remove all password settings. NOTE: Before you choose to secure your information. NOTE: Some features listed in the non-Windows Setup Utility (BIOS) that is preinstalled on password ● Fingerprint reader Antivirus software ● Firewall software ● Windows updates ● File encryption Administrator password...
HP Notebook Reference Guide - Windows 7
Page 52
... you set , entered, changed, or deleted. NOTE: The administrator password can use the same password for more than one Setup Utility (BIOS) feature. Setting passwords in Windows Password Administrator password User password QuickLock (select models only) Function Protects administrator-level access to access Setup Utility (BIOS). 42 Chapter 7 Security NOTE: If you must be accessed until a Windows user password or a Windows administrator password is displayed, you enter the power-on password. NOTE: To reduce the risk of being locked out of the power-on password at...
... you set , entered, changed, or deleted. NOTE: The administrator password can use the same password for more than one Setup Utility (BIOS) feature. Setting passwords in Windows Password Administrator password User password QuickLock (select models only) Function Protects administrator-level access to access Setup Utility (BIOS). 42 Chapter 7 Security NOTE: If you must be accessed until a Windows user password or a Windows administrator password is displayed, you enter the power-on password. NOTE: To reduce the risk of being locked out of the power-on password at...
HP Notebook Reference Guide - Windows 7
Page 58
... download and install SoftPaq Download Manager. SoftPaq Download Manager works by reading and downloading, from the list of options that are available for the first time, a window is displayed asking if you are downloaded and applied automatically. When SoftPaq Download Manager opens for download. To add other operating systems, change the filter settings in the Configuration Options window. Select from the HP FTP site, a published database file containing computer model and SoftPaq information. Using SoftPaq Download Manager HP SoftPaq Download Manager...
... download and install SoftPaq Download Manager. SoftPaq Download Manager works by reading and downloading, from the list of options that are available for the first time, a window is displayed asking if you are downloaded and applied automatically. When SoftPaq Download Manager opens for download. To add other operating systems, change the filter settings in the Configuration Options window. Select from the HP FTP site, a published database file containing computer model and SoftPaq information. Using SoftPaq Download Manager HP SoftPaq Download Manager...
HP Notebook Reference Guide - Windows 7
Page 60
... ESC key for Startup Menu" message is displayed. 3. or - To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Use the arrow keys to enter Setup Utility (BIOS). 50 Chapter 9 Setup Utility (BIOS) and System Diagnostics Press f10 to select Exit > Exit Saving Changes, and then press enter. Press f10 to select Exit > Exit Discarding Changes, and then press enter. To exit Setup Utility (BIOS) menus, choose one of the screen. 2. To exit Setup Utility (BIOS...
... ESC key for Startup Menu" message is displayed. 3. or - To return all settings in Setup Utility (BIOS) NOTE: Restoring defaults will not change the hard drive mode. Use the arrow keys to enter Setup Utility (BIOS). 50 Chapter 9 Setup Utility (BIOS) and System Diagnostics Press f10 to select Exit > Exit Saving Changes, and then press enter. Press f10 to select Exit > Exit Discarding Changes, and then press enter. To exit Setup Utility (BIOS) menus, choose one of the screen. 2. To exit Setup Utility (BIOS...
HP Notebook Reference Guide - Windows 7
Page 62
... your hard drive. 52 Chapter 9 Setup Utility (BIOS) and System Diagnostics Select Start > Help and Support > Maintain. 2. The hard drive designation is later than the BIOS version currently installed on -screen instructions. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. BIOS installation procedures vary. Do not download or install a BIOS update while the computer is running on the screen reports a successful installation, you want to download your hard drive...
... your hard drive. 52 Chapter 9 Setup Utility (BIOS) and System Diagnostics Select Start > Help and Support > Maintain. 2. The hard drive designation is later than the BIOS version currently installed on -screen instructions. NOTE: After a message on battery power, docked in an optional docking device, or connected to reliable external power using the AC adapter. BIOS installation procedures vary. Do not download or install a BIOS update while the computer is running on the screen reports a successful installation, you want to download your hard drive...
HP Notebook Reference Guide - Windows 7
Page 68
... keys media 11 volume 12 administrator password creating 43 entering 43 managing 43 airport security devices 33 antivirus software, using 44 audio functions, checking 12 B battery conserving power 22 discharging 20 displaying remaining charge 20 factory-sealed 22 low battery levels 21 Battery Check 20 battery information, finding 20 battery power 20 BIOS determining version 51 downloading an update 52 updating 51 Bluetooth device 2, 6 buttons media 11 power 16 volume 12 C cables 1394 29 eSATA 30 USB 28 checking audio functions 12 computer, traveling 54 configuring audio for HDMI...
... keys media 11 volume 12 administrator password creating 43 entering 43 managing 43 airport security devices 33 antivirus software, using 44 audio functions, checking 12 B battery conserving power 22 discharging 20 displaying remaining charge 20 factory-sealed 22 low battery levels 21 Battery Check 20 battery information, finding 20 battery power 20 BIOS determining version 51 downloading an update 52 updating 51 Bluetooth device 2, 6 buttons media 11 power 16 volume 12 C cables 1394 29 eSATA 30 USB 28 checking audio functions 12 computer, traveling 54 configuring audio for HDMI...
HP Notebook Reference Guide - Windows 7
Page 69
...modem cable adapter 8 selecting a location setting 8 N network cable, connecting 9 network icon 2 O operating system controls 4 optical disc inserting 36 removing 37 optical drive 31 optional external devices, using 31 P passwords set in Setup Utility (BIOS) 42 set in Windows 42 ports DisplayPort 13 expansion 31 external monitor 13 HDMI 14 Intel Wireless Display 15 VGA 13 power battery 20 conserving 22 options 17 power button 16 power meter 18 power plans customizing 19 selecting 18 viewing current 18 power switch 16 power-on password creating 44 entering 44 managing 44 power-saving states 17...
...modem cable adapter 8 selecting a location setting 8 N network cable, connecting 9 network icon 2 O operating system controls 4 optical disc inserting 36 removing 37 optical drive 31 optional external devices, using 31 P passwords set in Setup Utility (BIOS) 42 set in Windows 42 ports DisplayPort 13 expansion 31 external monitor 13 HDMI 14 Intel Wireless Display 15 VGA 13 power battery 20 conserving 22 options 17 power button 16 power meter 18 power plans customizing 19 selecting 18 viewing current 18 power switch 16 power-on password creating 44 entering 44 managing 44 power-saving states 17...
HP ENVY 17 - Maintenance and Service Guide
Page 13
... enabled as default Power requirements Supports a 120-W (PFC RC/V 3-wire) HP Smart AC adapter Supports a 9-cell, 91-Wh, 4.1-Ah, Li-ion battery Security Security cable slot ENWW 5 Keyboard/ pointing devices Full-size Duracoat, island-style keyboard, in extend and mirror modes. ● HDMI v1.4a supporting up to 2560×1600 resolution NOTE: F4 incorporates all USB ports support USB sleep and charge) NOTE: HP ENVY 17 model numbers 17-3200 through 17-3299 are equipped only with USB 3.0 ports. Category Ports...
... enabled as default Power requirements Supports a 120-W (PFC RC/V 3-wire) HP Smart AC adapter Supports a 9-cell, 91-Wh, 4.1-Ah, Li-ion battery Security Security cable slot ENWW 5 Keyboard/ pointing devices Full-size Duracoat, island-style keyboard, in extend and mirror modes. ● HDMI v1.4a supporting up to 2560×1600 resolution NOTE: F4 incorporates all USB ports support USB sleep and charge) NOTE: HP ENVY 17 model numbers 17-3200 through 17-3299 are equipped only with USB 3.0 ports. Category Ports...
HP ENVY 17 - Maintenance and Service Guide
Page 91
...such as disk drives, display, keyboard, mouse, and printer). Use the arrow keys to enter Setup Utility. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Press f10 to select System Configuration > Language, and then press enter. 3. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of the screen. 2. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between...
...such as disk drives, display, keyboard, mouse, and printer). Use the arrow keys to enter Setup Utility. Starting Setup Utility NOTE: An external keyboard or mouse connected to a USB port can prevent the computer from operating properly. Press f10 to select System Configuration > Language, and then press enter. 3. When a confirmation prompt with Setup Utility only if USB legacy support is displayed at the bottom of the screen. 2. 5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between...
HP ENVY 17 - Maintenance and Service Guide
Page 94
... in an optional docking device, or connected to the location on your hard drive where the BIOS update is connected to download. 3. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you want to reliable external power using Setup Utility. 1. Use the arrow keys to the hard drive. Follow the on-screen instructions to identify your computer and access the BIOS update you are ready to install the update. Downloading a BIOS update CAUTION...
... in an optional docking device, or connected to the location on your hard drive where the BIOS update is connected to download. 3. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you want to reliable external power using Setup Utility. 1. Use the arrow keys to the hard drive. Follow the on-screen instructions to identify your computer and access the BIOS update you are ready to install the update. Downloading a BIOS update CAUTION...
HP ENVY 17 - Maintenance and Service Guide
Page 115
... battery removal 39 spare part number 22, 27, 39 battery/hard drive cover illustrated 24 location 16 removal 39 spare part number 39 Beats Audio button 9 Blu-ray ROM DVD±RW Super Multi Double-Layer FX Drive precautions 34 removal 42 spare part number 22, 25, 29, 42 Bluetooth module, spare part number 26, 27 bottom components 16 button components 9 buttons Beats Audio 9 Imagepad 12 Imagepad on/off 12 mute 9 power 9 C cables, service considerations 33 caps lock light 11 Card Reader board removal 64 spare part numbers...
... battery removal 39 spare part number 22, 27, 39 battery/hard drive cover illustrated 24 location 16 removal 39 spare part number 39 Beats Audio button 9 Blu-ray ROM DVD±RW Super Multi Double-Layer FX Drive precautions 34 removal 42 spare part number 22, 25, 29, 42 Bluetooth module, spare part number 26, 27 bottom components 16 button components 9 buttons Beats Audio 9 Imagepad 12 Imagepad on/off 12 mute 9 power 9 C cables, service considerations 33 caps lock light 11 Card Reader board removal 64 spare part numbers...
HP ENVY 17 - Maintenance and Service Guide
Page 116
... model name 1 mSATA drive removal 47 spare part numbers 29, 47 mute light 11 mute location 9 23, 26, N network jack 14 num lock key 10 numeric keypad 10 O operating system, product description 6 optical drive location 13 precautions 34 product description 3 removal 42 spare part numbers 22, 25, 29, 42 P packaging guidelines 36 plastic parts, service considerations 33 pointing device, product description 5 ports DisplayPort 14 HDMI 14 product description 5 USB 13, 14 power button 9 power button board removal 68 spare part number...
... model name 1 mSATA drive removal 47 spare part numbers 29, 47 mute light 11 mute location 9 23, 26, N network jack 14 num lock key 10 numeric keypad 10 O operating system, product description 6 optical drive location 13 precautions 34 product description 3 removal 42 spare part numbers 22, 25, 29, 42 P packaging guidelines 36 plastic parts, service considerations 33 pointing device, product description 5 ports DisplayPort 14 HDMI 14 product description 5 USB 13, 14 power button 9 power button board removal 68 spare part number...
HP ENVY 17 - Maintenance and Service Guide
Page 117
... description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1, 38 protective cover, spare part number 26, 27 R release latch 16 removal/replacement preliminaries 33 procedures 38 right-side components RJ-45 jack 14 RTC battery removal 46 spare part number 14 22, 27, 46 S Screw Kit, spare part number 26, 29 security cable slot 13 security...
... description audio 4 chipset 1 display panel 2 Ethernet 4 external media cards 4 graphics 1 hard drives 2 keyboard 5 memory module 2 microphone 4 operating system 6 optical drive 3 pointing device 5 ports 5 power requirements 5 processors 1 product name 1 security 5 serviceability 6 video 4 wireless 4 product name 1, 38 protective cover, spare part number 26, 27 R release latch 16 removal/replacement preliminaries 33 procedures 38 right-side components RJ-45 jack 14 RTC battery removal 46 spare part number 14 22, 27, 46 S Screw Kit, spare part number 26, 29 security cable slot 13 security...
HP ENVY17 Getting Started - Windows 7 (2D Models Only)
Page 72
... adapter light 17 action keys Help and Support 25 identifying 14 optical drive eject 26 radiance backlight keyboard 26 screen brightness 25 switching screen image 26 using 25 wireless 26 AMD Catalyst Control Center 8 AMD Eyefinity 7 audio-in (microphone) jack 18 audio-out (headpone) jack 18 B backing up customized window, toolbar, and menu bar settings 53 personal files 53 battery, replacing 33 bays, hard drive 20, 57 Beats Audio 3, 13 Beats Audio button 3 Beats Audio Control Panel 3 Beats Audio hot key 4 Bluetooth label 57 buttons 13 Beats Audio...
... adapter light 17 action keys Help and Support 25 identifying 14 optical drive eject 26 radiance backlight keyboard 26 screen brightness 25 switching screen image 26 using 25 wireless 26 AMD Catalyst Control Center 8 AMD Eyefinity 7 audio-in (microphone) jack 18 audio-out (headpone) jack 18 B backing up customized window, toolbar, and menu bar settings 53 personal files 53 battery, replacing 33 bays, hard drive 20, 57 Beats Audio 3, 13 Beats Audio button 3 Beats Audio Control Panel 3 Beats Audio hot key 4 Bluetooth label 57 buttons 13 Beats Audio...
HP ENVY17 Getting Started - Windows 7 (2D Models Only)
Page 73
... 57 serial number 57 wireless certification 57 WLAN 57 latch, release 20 lights AC adapter 17 caps lock 12 hard drive 16 Imagepad 11, 12 mute 12 power 12, 16 webcam 19 wireless 12 M memory module inserting 46 removing 45 replacing 44 memory module compartment, identifying 20 microphone jack 18 Microsoft Certificate of Authenticity label 57 mouse, external setting preferences 28 mute button, identifying 13 mute light, identifying 12 N network jack, identifying 16 num lock key 14 O operating environment 60 operating...
... 57 serial number 57 wireless certification 57 WLAN 57 latch, release 20 lights AC adapter 17 caps lock 12 hard drive 16 Imagepad 11, 12 mute 12 power 12, 16 webcam 19 wireless 12 M memory module inserting 46 removing 45 replacing 44 memory module compartment, identifying 20 microphone jack 18 Microsoft Certificate of Authenticity label 57 mouse, external setting preferences 28 mute button, identifying 13 mute light, identifying 12 N network jack, identifying 16 num lock key 14 O operating environment 60 operating...