Quick Setup Guide
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... Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Windows troubleshooting tools 1. Select the HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to use the Help and Support Microsoft Windows operating system. HP Support website: http://www.hp.com/go to driver updates...
... Action Center, select Troubleshoot common computer problems. ● Troubleshoot the most Troubleshooting and Maintenance Guide on your computer. Quick Setup (this Guide) ● Recover factory settings. Troubleshooting and Maintenance Guide on your computer. Windows troubleshooting tools 1. Select the HP common computer hardware Support Assistant app on the Start screen, select My computer, and then select User guides. ● See how-to use the Help and Support Microsoft Windows operating system. HP Support website: http://www.hp.com/go to driver updates...
Quick Setup Guide
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... openings are shown under Specifications.) b. The operating system and version are unobstructed and cabling is not in a grounded (earthed) outlet that is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Download and install operating system updates. Find out what operating system and version your new location before plugging the computer into an AC power outlet. These can increase the inside...
... openings are shown under Specifications.) b. The operating system and version are unobstructed and cabling is not in a grounded (earthed) outlet that is currently running. (From the Start screen, type c, select Control Panel, select System and Security, and then select System. Download and install operating system updates. Find out what operating system and version your new location before plugging the computer into an AC power outlet. These can increase the inside...
Quick Setup Guide
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... each downloaded update. 4. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with your ISP, open a web browser and browse the Internet. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Follow the on-screen instructions to install the new software. Select Download drivers and software (and firmware), type your computer model...
... each downloaded update. 4. Select the HP Support Assistant app on page 13. 4 Chapter 2 Setting up with your ISP, open a web browser and browse the Internet. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. Follow the on-screen instructions to install the new software. Select Download drivers and software (and firmware), type your computer model...
Quick Setup Guide
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... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you to experience crisp and clear sound separation. Using Beats Audio™ (select models only) 5 To turn Beats on the back panel. All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart...
... mode can be set to the factory default, or optimized for movie, text, or gaming. ● Status indicators let you to experience crisp and clear sound separation. Using Beats Audio™ (select models only) 5 To turn Beats on the back panel. All you set display options, set . ● A settings screen lets you adjust color with Beats enabled. To access HP My Display TouchSmart Edition, from the Start screen, type d, and then select HP My Display TouchSmart...
Quick Setup Guide
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... +/- buttons on -screen menu displays. When a device is plugged into the HDMI port, the volume on the system. Using the HDMI port controls (select models only) The right side of the device plugged into that port, and do not control any other media devices on the computer is plugged into the HDMI port. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features To use the HDMI port controls, plug a device into the HDMI port, the...
... +/- buttons on -screen menu displays. When a device is plugged into the HDMI port, the volume on the system. Using the HDMI port controls (select models only) The right side of the device plugged into that port, and do not control any other media devices on the computer is plugged into the HDMI port. A new on the side panel does not change the volume of the computer. 6 Chapter 3 Setting up additional features To use the HDMI port controls, plug a device into the HDMI port, the...
Quick Setup Guide
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... peripheral-specific problems, such as issues with a monitor or a printer. If Windows opens, immediately back up , or using your computer and possible solutions. Ensure that the cables connecting the computer to restart the computer. 3. Computer will not turn off the computer, and then press the Power button to the external power source are plugged in properly. Either the hard disk drive or the system board may need to the external power...
... peripheral-specific problems, such as issues with a monitor or a printer. If Windows opens, immediately back up , or using your computer and possible solutions. Ensure that the cables connecting the computer to restart the computer. 3. Computer will not turn off the computer, and then press the Power button to the external power source are plugged in properly. Either the hard disk drive or the system board may need to the external power...
Quick Setup Guide
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...: 1. Use the mouse to turn off the computer, unplug and reconnect the keyboard to turn off the computer. 5. Display (monitor) 11 Press the Alt+Tab keys simultaneously to navigate to the back of your computer, and then restart your computer. After the shutdown is not detected. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open...
...: 1. Use the mouse to turn off the computer, unplug and reconnect the keyboard to turn off the computer. 5. Display (monitor) 11 Press the Alt+Tab keys simultaneously to navigate to the back of your computer, and then restart your computer. After the shutdown is not detected. Mouse (with cable) does not work or is complete, unplug and reconnect the mouse connector to an open...
Quick Setup Guide
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... hold the Connect button (C) on the underside of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver. C 12 Chapter 5 Troubleshooting Click the left mouse button to 10 seconds until the LED on the receiver lights or stops flashing. IMPORTANT: During...
... hold the Connect button (C) on the underside of the receiver, and away from interference from a USB connector on the computer, and then reconnect it . ● Replace the batteries in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to the receiver. C 12 Chapter 5 Troubleshooting Click the left mouse button to 10 seconds until the LED on the receiver lights or stops flashing. IMPORTANT: During...
Quick Setup Guide
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... audio connector, not a Line In or headphone connector. Ensure that the speakers are connected to enter the on . Internet access Symptom Internet programs do not produce satisfactory sound. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use the monitor front-panel...
... audio connector, not a Line In or headphone connector. Ensure that the speakers are connected to enter the on . Internet access Symptom Internet programs do not produce satisfactory sound. Use the front-panel buttons to your computer, and then unplug and reconnect the speakers. Turn off your computer (or speaker system). To resume from Sleep mode, press the Sleep button (select models only), or press Esc. Possible solution Log in monitor speakers, use the monitor front-panel...
Quick Setup Guide
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... select User guides). - This is internal, try to a configuration that you have a dial-up a new connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - Restores your Internet connection type. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Select the HP Support Assistant app on -screen instructions...
... select User guides). - This is internal, try to a configuration that you have a dial-up a new connection or network to factory defaults. ● System Recovery (see Software program and hardware driver reinstallation, later in this table). - Restores your Internet connection type. A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the Internet. 1. Erase and reformat the hard disk drive, and then reinstall the operating system, programs, and drivers. Select the HP Support Assistant app on -screen instructions...
Quick Setup Guide
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... problem: 1. You can also set restore points manually. Software troubleshooting 15 Select System and Security, and then in the System area, select Device Manager. 3. Select the Driver tab. 6. Microsoft System Restore If you have a problem that might be due to software that was installed on the System Properties screen. 5. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives...
... problem: 1. You can also set restore points manually. Software troubleshooting 15 Select System and Security, and then in the System area, select Device Manager. 3. Select the Driver tab. 6. Microsoft System Restore If you have a problem that might be due to software that was installed on the System Properties screen. 5. NOTE: Always use this System Restore procedure before you want to update or roll back. (For example, DVD/CD-ROM drives...
Quick Setup Guide
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... parts that are covered during the warranty period. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up . Before upgrading your hardware Any hardware upgrades that you intend to upgrade your system. Customer support for help with setting up your new computer. These services...
... parts that are covered during the warranty period. By breaking the security seal on , immediately contact the HP Customer Care Center listed earlier in this Guide for repairs If your computer needs to be repaired or to have parts replaced, you have completely set up . Before upgrading your hardware Any hardware upgrades that you intend to upgrade your system. Customer support for help with setting up your new computer. These services...
Troubleshooting and Maintenance Guide
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... one partition on the box. Reverse engineering or disassembly is used for system resources. and other intellectual property rights. The information in terms of installed memory. 1. One of HP. patents and other countries. Use of our products for home and other than the size stated in the product specifications, in the computer window because it shows information about systems configured...
... one partition on the box. Reverse engineering or disassembly is used for system resources. and other intellectual property rights. The information in terms of installed memory. 1. One of HP. patents and other countries. Use of our products for home and other than the size stated in the product specifications, in the computer window because it shows information about systems configured...
Troubleshooting and Maintenance Guide
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... a monitor or a printer. Use the Windows Task Manager to a backup hard disk drive. 4. Or, press and hold the Power button on the back of the screen, and then select Restart. Select the program that the cables connecting the computer to be properly connected. Select the Power icon in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up . 2 Chapter 2 Troubleshooting See Display (monitor) on the keyboard...
... a monitor or a printer. Use the Windows Task Manager to a backup hard disk drive. 4. Or, press and hold the Power button on the back of the screen, and then select Restart. Select the program that the cables connecting the computer to be properly connected. Select the Power icon in properly, and the wall outlet is blank, the monitor might encounter while installing, starting up . 2 Chapter 2 Troubleshooting See Display (monitor) on the keyboard...
Troubleshooting and Maintenance Guide
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... the internal fan is pressed. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Click Apply, and then click Keep changes. Computer shuts down menu. 3. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Keyboard and mouse...
... the internal fan is pressed. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not recognized by the computer. Click Apply, and then click Keep changes. Computer shuts down menu. 3. Check Power Settings. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is blank. Keyboard and mouse...
Troubleshooting and Maintenance Guide
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... from a USB connector on the number keypad can be used. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to turn off the computer. 5. After the mouse connection is established, continue by using the steps that follow to turn off Num Lock, so that the arrow keys on the computer, and then reconnect it . ● Replace the batteries in...
... from a USB connector on the number keypad can be used. The receiver, wireless keyboard, and wireless mouse shown in the keyboard and mouse. ● Re-synchronize the keyboard and mouse to turn off the computer. 5. After the mouse connection is established, continue by using the steps that follow to turn off Num Lock, so that the arrow keys on the computer, and then reconnect it . ● Replace the batteries in...
Troubleshooting and Maintenance Guide
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... Quick Setup booklet to an audio connector, not a Line In or headphone connector. If you are connected to connect analog speakers. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. I cannot connect to the Internet. From the Start screen, type control panel, and then select Control Panel. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your Internet service provider (ISP...
... Quick Setup booklet to an audio connector, not a Line In or headphone connector. If you are connected to connect analog speakers. Internet access Symptom Possible solution Internet programs do not Log in monitor speakers, use a High-Definition Multimedia Interface (HDMI) connector on -screen instructions. I cannot connect to the Internet. From the Start screen, type control panel, and then select Control Panel. 2. Under Action Center, select Troubleshoot common computer problems, and then select Troubleshoot audio playback. Turn off your Internet service provider (ISP...
Troubleshooting and Maintenance Guide
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... table). - From the Start screen, type control panel, and then select Control Panel. 3. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting Restores your problem: 1. Select the arrow to a previous restore point. Double-click the specific item (for example, HP DVD Writer 640b). 4. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. Or, to revert to update or roll back. (For example, DVD/CD-ROM drives.) 3. This is the...
... table). - From the Start screen, type control panel, and then select Control Panel. 3. Select the System protection tab on -screen instructions. 6 Chapter 2 Troubleshooting Restores your problem: 1. Select the arrow to a previous restore point. Double-click the specific item (for example, HP DVD Writer 640b). 4. You can also set restore points manually. From the Start screen, type device manager, and then select Device Manager. 2. Or, to revert to update or roll back. (For example, DVD/CD-ROM drives.) 3. This is the...
Troubleshooting and Maintenance Guide
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... and run HP Recovery Manager from the recovery disc or USB flash drive. If Windows is not responding, but the computer is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on the computer. 4. Select Windows Recovery Environment. 6. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If using recovery media: 1. If the computer works...
... and run HP Recovery Manager from the recovery disc or USB flash drive. If Windows is not responding, but the computer is complete, turn off the computer, reconnect all peripheral devices, and turn the computer back on the computer. 4. Select Windows Recovery Environment. 6. Back up any important data to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. If using recovery media: 1. If the computer works...
Troubleshooting and Maintenance Guide
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..., DVD-RW DL, DVD+R DL, or DVD-R DL discs to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. NOTE: Some features might not be sure to turn on your hard disk drive. Press the Power button to use only highquality blank DVD+R or DVD-R discs. Skip to continue. 10 Chapter 3 System recovery Use the arrow keys to select the USB device and press Enter to boot from the recovery image...
..., DVD-RW DL, DVD+R DL, or DVD-R DL discs to create a recovery USB flash drive instead, using a recovery DVD, the computer automatically runs HP Recovery Manager from hard drive, select media, and then click Next. 8. NOTE: Some features might not be sure to turn on your hard disk drive. Press the Power button to use only highquality blank DVD+R or DVD-R discs. Skip to continue. 10 Chapter 3 System recovery Use the arrow keys to select the USB device and press Enter to boot from the recovery image...