User Guide
Page 10
...; Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the web at http://www.hp.com/ergo. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your...
...; Select the Start button, and then select the Get Help app. ● Find Windows password information ● Find links to driver updates ● Read frequently asked questions ● Troubleshoot the most common See Troubleshooting on the web at http://www.hp.com/ergo. computer hardware and software issues ● Find electronic user guides and specifications for your computer model To access the latest user guides or manuals for your...
User Guide
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... the reflection. 2. Locating software To find out what software is not in which you use a power surge protection device. Adjust the monitor position, lighting condition, or viewing direction to an uninterruptible power supply (UPS), HP recommends that all power cords from water, dust, moisture, and soot. When connecting all ventilation openings are unobstructed and cabling is installed on -screen instructions. 4 Chapter 2 Getting to your computer Locating hardware Your computer features...
... the reflection. 2. Locating software To find out what software is not in which you use a power surge protection device. Adjust the monitor position, lighting condition, or viewing direction to an uninterruptible power supply (UPS), HP recommends that all power cords from water, dust, moisture, and soot. When connecting all ventilation openings are unobstructed and cabling is installed on -screen instructions. 4 Chapter 2 Getting to your computer Locating hardware Your computer features...
User Guide
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... network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to other devices, and devices must be equipped with one or two wireless lights. In a PAN, each device communicates directly with other Bluetooth-enabled devices...
... network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - ▲ On the taskbar, select the network status icon, and then select Network & Internet settings. 8 Chapter 3 Connecting to other devices, and devices must be equipped with one or two wireless lights. In a PAN, each device communicates directly with other Bluetooth-enabled devices...
User Guide
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... of options is on -screen instructions to complete the connection. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - After the connection is a security-enabled WLAN, you are prompted to enter a security code. NOTE: If you do not see the WLAN that the WLAN device is displayed, which allows you to manually search for and connect to a network or...
... of options is on -screen instructions to complete the connection. On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. ‒ or - After the connection is a security-enabled WLAN, you are prompted to enter a security code. NOTE: If you do not see the WLAN that the WLAN device is displayed, which allows you to manually search for and connect to a network or...
User Guide
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... a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to verify that device is displayed. Plug the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Select Add Bluetooth or other end of working wirelessly), or if you are adding, follow the on-screen instructions...
... a wired network-LAN (select products only) Use a LAN connection if you want to connect the computer directly to verify that device is displayed. Plug the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the list, and then follow these steps: 1. Select Add Bluetooth or other end of working wirelessly), or if you are adding, follow the on-screen instructions...
User Guide
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... audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of personal injury, lower the volume setting before putting on the computer. Using video Your computer is connected to the correct port on the computer, using your USB Type-C features, go to the microphone jack on headphones, earbuds, or a headset. Connecting a microphone To record audio, connect a microphone to http://www.hp.com/support, and follow the device manufacturer's instructions...
... audio control panel specific to adjust system volume, change sound settings: ▲ Type control panel in a setting free of personal injury, lower the volume setting before putting on the computer. Using video Your computer is connected to the correct port on the computer, using your USB Type-C features, go to the microphone jack on headphones, earbuds, or a headset. Connecting a microphone To record audio, connect a microphone to http://www.hp.com/support, and follow the device manufacturer's instructions...
User Guide
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... Hardware and Sound. Action keys Depending on the country or region, the keys and keyboard functions of the fn key and another key. Under Devices and Printers, select Mouse. Type control panel in the following keys. 20 Chapter 5 Navigating the screen Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Depending on the computer model, your keyboard might support...
... Hardware and Sound. Action keys Depending on the country or region, the keys and keyboard functions of the fn key and another key. Under Devices and Printers, select Mouse. Type control panel in the following keys. 20 Chapter 5 Navigating the screen Using touch gestures (select products only) You can quickly access information or perform functions by changing settings, button configurations, click speed, and pointer options. NOTE: Depending on the computer model, your keyboard might support...
User Guide
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... your previous setting each time you turn off . To conserve battery power, turn on both the computer and the monitor. Decreases speaker volume incrementally while you hold down the key. NOTE: The airplane mode key is connected to a simultaneous display on the computer. Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or...
... your previous setting each time you turn off . To conserve battery power, turn on both the computer and the monitor. Decreases speaker volume incrementally while you hold down the key. NOTE: The airplane mode key is connected to a simultaneous display on the computer. Table 5-1 Action keys Icon Description Opens the "How to the system. Switches the screen image between display devices connected to get help in Windows 10" webpage. Starts, pauses, or...
User Guide
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... basis. NOTE: If Windows does not find a new driver, go to show that you do not get the most recent gaming software. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to the device manufacturer's website, and follow the on-screen instructions. Type windows update settings in the taskbar. 2. Updating programs and drivers 23 Type support in a primary hard drive bay, the secondary hard drive bay (select products...
... basis. NOTE: If Windows does not find a new driver, go to show that you do not get the most recent gaming software. To update drivers: 1. Identifying HP 3D DriveGuard status The hard drive light on the computer changes color to the device manufacturer's website, and follow the on-screen instructions. Type windows update settings in the taskbar. 2. Updating programs and drivers 23 Type support in a primary hard drive bay, the secondary hard drive bay (select products...
User Guide
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... to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can use Windows Hello to your computer information. ‒ or - Unauthorized access to data and ongoing threats to the Windows operating system Computer security features 27 Windows Hello (select products only) On products equipped with a fingerprint reader or...
... to Setup Utility, BIOS settings, and other system identification information Administrator password Computer viruses Antivirus software The free trial antivirus software that is preinstalled on your computer can use Windows Hello to your computer information. ‒ or - Unauthorized access to data and ongoing threats to the Windows operating system Computer security features 27 Windows Hello (select products only) On products equipped with a fingerprint reader or...
User Guide
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... the mouse cable, and then restart the computer. Click the left mouse button to 1. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 30 Chapter 8 Troubleshooting Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that the arrow keys on most-not all open program. Select System and Security. 2. Press the power button to...
... the mouse cable, and then restart the computer. Click the left mouse button to 1. Under Security and Maintenance, select Troubleshoot common computer problems, and then select Playing Audio. 30 Chapter 8 Troubleshooting Keyboard and mouse (wireless) Table 8-5 Keyboard and mouse (wireless) symptoms and solutions Symptom Possible solution Wireless keyboard or ● Be sure that the arrow keys on most-not all open program. Select System and Security. 2. Press the power button to...
User Guide
Page 39
... Internet connection type. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to open the wizard, and then follow the on -screen instructions. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you are using the proper cables for assistance. Turn off your computer (or speaker system). Internet access Table 8-7 Internet access...
... Internet connection type. Type control panel in the notification area 2. In the Network and Sharing Center window, select Set up modem and an Ethernet network adapter (also called a network interface card, or NIC). Try to open the wizard, and then follow the on -screen instructions. Table 8-6 Speaker symptoms and solutions (continued) Symptom Possible solution Be sure that you are using the proper cables for assistance. Turn off your computer (or speaker system). Internet access Table 8-7 Internet access...
User Guide
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... password or provide confirmation. 2. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use before the software was installed. See "Software program and hardware driver reinstallation" in this table. ● Restore your problem. 1. See Backing up, restoring, and recovering on -screen instructions...
... password or provide confirmation. 2. Select the Driver tab. 5. To update a driver, select Update Driver, and then follow the on page 39. ● Close unnecessary software programs. ● Run virus scans and other system tools when the computer is not in use before the software was installed. See "Software program and hardware driver reinstallation" in this table. ● Restore your problem. 1. See Backing up, restoring, and recovering on -screen instructions...
User Guide
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Select the Start button, and then select HP Help and Support. or - Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to download this tool because only .exe...
Select the Start button, and then select HP Help and Support. or - Select Troubleshooting and fixes. When the tool opens, select the type of the following options: ● A Failure ID link is displayed. 9 Using HP PC Hardware Diagnostics Using HP PC Hardware Diagnostics Windows (select products only) HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you want to run diagnostic tests to determine whether the computer hardware is installed, follow these steps to download this tool because only .exe...
User Guide
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.... Enter the task you will be performing recovery procedures on page 39). ● Restoring and recovery-Windows offers several options for HP Cloud Recovery, and then select the result that matches the type of computer that allows you start the recovery process. NOTE: You must be connected to the Internet to its original state (see Using Windows tools on a bootable USB flash drive. IMPORTANT: For a tablet with a detachable keyboard, connect...
.... Enter the task you will be performing recovery procedures on page 39). ● Restoring and recovery-Windows offers several options for HP Cloud Recovery, and then select the result that matches the type of computer that allows you start the recovery process. NOTE: You must be connected to the Internet to its original state (see Using Windows tools on a bootable USB flash drive. IMPORTANT: For a tablet with a detachable keyboard, connect...
User Guide
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... recovery discs. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up , restoring, and recovering Restoring and recovery Restoring, resetting, and refreshing using the HP Cloud Recovery Download Tool. Access the system Startup menu. NOTE: If you cannot create recovery media yourself, contact support to an optical drive or a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for startup information. Recovering using...
... recovery discs. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up , restoring, and recovering Restoring and recovery Restoring, resetting, and refreshing using the HP Cloud Recovery Download Tool. Access the system Startup menu. NOTE: If you cannot create recovery media yourself, contact support to an optical drive or a USB flash drive, depending on the location of devices listed in BIOS where the computer looks for startup information. Recovering using...
User Guide
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... repair your computer. Customer support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware...
... repair your computer. Customer support for repairs If your computer needs to be repaired or to upgrade any problems setting up your system and turning it only after you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to the extent allowed by local law, covered under the terms and conditions listed in the HP Worldwide Limited Warranty and Technical Support guide. Before upgrading your hardware...
User Guide
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...operating specifications 42 operating system controls 8 P ports external monitor 16 HDMI 17, 18 USB 6 Index 51 C6 Dual-Mode DisplayPort connecting 18 E electrostatic discharge 43 external monitor port connecting 16 F fingerprints, registering 27 flicker-free technology 1 fn key 20 G GPS 10 installing 35 using 34 HP Recovery media recovery 40 HP Sure Recover 41 I IMEI number 10 International Association of Accessibility Professionals 44 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 4 software 4 low blue light mode, adjusting 2 H HDMI port connecting...
...operating specifications 42 operating system controls 8 P ports external monitor 16 HDMI 17, 18 USB 6 Index 51 C6 Dual-Mode DisplayPort connecting 18 E electrostatic discharge 43 external monitor port connecting 16 F fingerprints, registering 27 flicker-free technology 1 fn key 20 G GPS 10 installing 35 using 34 HP Recovery media recovery 40 HP Sure Recover 41 I IMEI number 10 International Association of Accessibility Professionals 44 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 4 software 4 low blue light mode, adjusting 2 H HDMI port connecting...
User Guide
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... displays 19 video, using 13 W Windows backup 39 recovery media 39 system restore point 39 Windows Hello 12 using 27 Windows tools, using 13 speakers connecting 12 standards and legislation, accessibility 46 SuperSpeed port and DisplayPort connecting USB Type-C 14 support 49 system restore point, creating 39 T Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics...
... displays 19 video, using 13 W Windows backup 39 recovery media 39 system restore point 39 Windows Hello 12 using 27 Windows tools, using 13 speakers connecting 12 standards and legislation, accessibility 46 SuperSpeed port and DisplayPort connecting USB Type-C 14 support 49 system restore point, creating 39 T Thunderbolt port with HP Sleep and Charge 6 VGA 16 public WLAN connection 9 R recovery 39 discs 40 HP Recovery partition 40 media 40 USB flash drive 40 recovery media creating using HP Cloud Recovery Download Tool 39 creating using Windows tools 39 Remote HP PC Hardware Diagnostics...
BIOS Simulator
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...Pending Action Clear All Secure Boot Keys Load HP Factory Default Keys Load MSFT Debug Policy Keys 1 2 3 4 5 Enrolled MSFT None UEFI Boot Order ► OS Boot Manager Internal CD/DVD ROM Drive USB Flash Drive/USB Hard Disk USB CD/DVD ROM Drive Legacy Boot Order ► Internal Hard Drive Internal CD/DVD ROM Drive USB Flash Drive/USB Hard Disk USB CD/DVD ROM Drive Item Specific Help 1. Windows Vista. When Legacy Support Is enabled. Windows XP und DOS. Select Network Boot Protocol using IPv4, IPv6 or IPv4+IPv6. When legacy Support is disabled. BIOS will use IPv4...
...Pending Action Clear All Secure Boot Keys Load HP Factory Default Keys Load MSFT Debug Policy Keys 1 2 3 4 5 Enrolled MSFT None UEFI Boot Order ► OS Boot Manager Internal CD/DVD ROM Drive USB Flash Drive/USB Hard Disk USB CD/DVD ROM Drive Legacy Boot Order ► Internal Hard Drive Internal CD/DVD ROM Drive USB Flash Drive/USB Hard Disk USB CD/DVD ROM Drive Item Specific Help 1. Windows Vista. When Legacy Support Is enabled. Windows XP und DOS. Select Network Boot Protocol using IPv4, IPv6 or IPv4+IPv6. When legacy Support is disabled. BIOS will use IPv4...
