Maintenance and Service Guide
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... alphanumeric identifier used to locate documents, drivers, and support for Customer Self Repair (CSR) 14 Chapter 2 External component identification This number provides specific information about the product's hardware components. This number describes the duration of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for the computer. The part number helps a service technician to...
... alphanumeric identifier used to locate documents, drivers, and support for Customer Self Repair (CSR) 14 Chapter 2 External component identification This number provides specific information about the product's hardware components. This number describes the duration of the following categories: ● Defective part replacement ● HP authorized technician labor ● Repairs performed at customer site for those parts not eligible for the computer. The part number helps a service technician to...
Maintenance and Service Guide
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... screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. Component replacement procedures 27 5 Removal and replacement procedures for Authorized Service Provider only parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each...
... screws that must be accessed by an authorized service provider. NOTE: HP continually improves and changes product parts. Component replacement procedures 27 5 Removal and replacement procedures for Authorized Service Provider only parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each...
Maintenance and Service Guide
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... Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Before removing a memory module, follow the on-screen instructions. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Turn off or in various system problems. To update BIOS: 1. Memory module Description 8-GB (PC3L-1600) 4-GB (PC3L-1600) 2-GB (PC3L-1600) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure...
... Chapter 5 Removal and replacement procedures for Authorized Service Provider parts Before removing a memory module, follow the on-screen instructions. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. Turn off or in various system problems. To update BIOS: 1. Memory module Description 8-GB (PC3L-1600) 4-GB (PC3L-1600) 2-GB (PC3L-1600) Spare part number 693374-005 691740-005 691739-005 Update BIOS before adding memory modules Before adding new memory, make sure...
Maintenance and Service Guide
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... BIOS, make a note of the taskbar. 2. If the update is downloaded. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Click your computer. The BIOS installation begins. 5. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Follow the on -screen instructions. b. You will need this path when you can delete the downloaded file from your hard drive. From the Start screen, type...
... BIOS, make a note of the taskbar. 2. If the update is downloaded. From the Windows desktop, right-click the Start button, and then select File Explorer. 2. Click your computer. The BIOS installation begins. 5. From the Start screen, type support, and then select the HP Support Assistant app. ‒ or - Follow the on -screen instructions. b. You will need this path when you can delete the downloaded file from your hard drive. From the Start screen, type...
Maintenance and Service Guide
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... your hard drive where the BIOS update is running on battery power, docked in Windows 10 Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to download your hard drive designation. or - At the download area, follow the on page 71). 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on your computer. You may need to access this information to the hard drive. Follow the on -screen instructions. 4. Type...
... your hard drive where the BIOS update is running on battery power, docked in Windows 10 Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to download your hard drive designation. or - At the download area, follow the on page 71). 2. Start Setup Utility (BIOS) (see Downloading a BIOS update on your computer. You may need to access this information to the hard drive. Follow the on -screen instructions. 4. Type...
Maintenance and Service Guide
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..., you can obtain recovery media for installation through HP Recovery Manager should be used as a final attempt to reset your system from support, or by using HP Recovery Manager on page 78. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information, see Creating HP Recovery media (select models only) on page 74. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using HP Recovery Manager on page 74...
..., you can obtain recovery media for installation through HP Recovery Manager should be used as a final attempt to reset your system from support, or by using HP Recovery Manager on page 78. ▲ From the Start screen, type support, and then select the HP Support Assistant app. - For more information, see Creating HP Recovery media (select models only) on page 74. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state by using HP Recovery Manager on page 74...
Maintenance and Service Guide
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... Creating HP Recovery media (select products only) on page 79. ● If your system from support. You can use the HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original state. Restore and recovery There are available on all methods are several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either download the software...
... Creating HP Recovery media (select products only) on page 79. ● If your system from support. You can use the HP Recovery media. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original state. Restore and recovery There are available on all methods are several options for restoring from backup, refreshing the computer, and resetting the computer to its original factory state by using the HP Recovery media that you either download the software...
Maintenance and Service Guide
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...HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. For tablets without keyboards: ▲ Turn on products that support this function...
...HP Recovery Manager. 2. Access BIOS: For computers or tablets with a detachable keyboard, connect the keyboard to the keyboard dock before you remove the Recovery partition, create HP Recovery media; NOTE: The Remove Recovery Partition option is the order of devices listed in BIOS where the computer looks for boot options. then select f9. 3. Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. For tablets without keyboards: ▲ Turn on products that support this function...
Maintenance and Service Guide
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... enclosure spare part numbers 17 battery removal 44 spare part numbers 17, 44 bezel illustrated 19 bezel trim illustrated 20 BIOS determining version 69, 71 downloading an update 69, 72 starting the Setup Utility 69, 71 updating 69, 71 boot order changing 77, 83 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 6 optical drive eject 12 power 8 right TouchPad 6 C cable routing removal 50 cables illustrated 20 cables, service considerations 23 caps lock light, identifying 7 card reader board removal 52 spare part number 16, 52 card reader board cable illustrated...
... enclosure spare part numbers 17 battery removal 44 spare part numbers 17, 44 bezel illustrated 19 bezel trim illustrated 20 BIOS determining version 69, 71 downloading an update 69, 72 starting the Setup Utility 69, 71 updating 69, 71 boot order changing 77, 83 bottom cover removal 28 spare part numbers 28 buttons left TouchPad 6 optical drive eject 12 power 8 right TouchPad 6 C cable routing removal 50 cables illustrated 20 cables, service considerations 23 caps lock light, identifying 7 card reader board removal 52 spare part number 16, 52 card reader board cable illustrated...
Maintenance and Service Guide
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... 10 power cord set requirements 89 spare part number 21 power lights, identifying 7, 12 power requirements, product description 2 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 1 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensor 2 serviceability 3 video 1 wireless 2 product name 1 R recover options 75, 81 recovery discs 75, 77, 80, 82 HP Recovery Manager media 77...
... 10 power cord set requirements 89 spare part number 21 power lights, identifying 7, 12 power requirements, product description 2 processor, product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 internal card expansion 2 keyboard 2 memory module 1 microphone 1 operating system 3 pointing device 2 ports 2 power requirements 2 processors 1 product name 1 security 2 sensor 2 serviceability 3 video 1 wireless 2 product name 1 R recover options 75, 81 recovery discs 75, 77, 80, 82 HP Recovery Manager media 77...
Maintenance and Service Guide
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... support bracket spare part number 16 TouchPad zone, identifying 6 transporting guidelines 25 U USB 2.0 port, identifying 12 USB 3.0 charging (powered) port, identifying 10 USB 3.0 port, identifying 10 USB board removal 38 spare part number 16, 38 USB board cable illustrated 20 V vents, identifying 13 video, product description 1 W webcam identifying 4 illustrated 18, 19 webcam cable removing 60 webcam light, identifying 4 webcam/microphone cable removing 60, 65 webcam/microphone module removing 59, 64 Windows system restore point 74, 75, 79, 80 Windows key, identifying 9 Windows tools using...
... support bracket spare part number 16 TouchPad zone, identifying 6 transporting guidelines 25 U USB 2.0 port, identifying 12 USB 3.0 charging (powered) port, identifying 10 USB 3.0 port, identifying 10 USB board removal 38 spare part number 16, 38 USB board cable illustrated 20 V vents, identifying 13 video, product description 1 W webcam identifying 4 illustrated 18, 19 webcam cable removing 60 webcam light, identifying 4 webcam/microphone cable removing 60, 65 webcam/microphone module removing 59, 64 Windows system restore point 74, 75, 79, 80 Windows key, identifying 9 Windows tools using...
User Guide
Page 9
... products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable ...44 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 Synchronizing a tablet and keyboard (select products only 48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 ix
... products only 44 Securing your wireless network ...44 Backing up your software applications and information 44 Using an optional security cable ...44 9 Using Setup Utility (BIOS) ...46 Starting Setup Utility (BIOS) ...46 Updating Setup Utility (BIOS) ...46 Determining the BIOS version ...46 Downloading a BIOS update ...47 Synchronizing a tablet and keyboard (select products only 48 10 Using HP PC Hardware Diagnostics (UEFI) ...49 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49 11 Backing up, restoring, and recovering ...51 Creating recovery media and backups ...51 ix
User Guide
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... Start button, and then select the Get started app. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of individual devices. Mobile network operators install...
... Start button, and then select the Get started app. The wireless light indicates the overall power state of your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and one or more of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in your computer using your wireless devices, not the status of individual devices. Mobile network operators install...
User Guide
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... change system sounds, or manage audio devices. Your computer may include advanced audio features that enables you to watch streaming video from the monitor or projector to the VGA port on the computer, using the correct cable. To see the computer screen image on the computer to HP Support Assistant. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
... change system sounds, or manage audio devices. Your computer may include advanced audio features that enables you to watch streaming video from the monitor or projector to the VGA port on the computer, using the correct cable. To see the computer screen image on the computer to HP Support Assistant. Using sound settings Use sound settings to adjust system volume, change sound settings: ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific...
User Guide
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... your hard drive at least once a month. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of your computer by HP 3D DriveGuard. Type defragment in an optional docking device or connected to a USB port is running on solid-state drives. For additional information, access the Disk Defragmenter software Help...
... your hard drive at least once a month. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for unnecessary files that you can improve the performance of your computer by HP 3D DriveGuard. Type defragment in an optional docking device or connected to a USB port is running on solid-state drives. For additional information, access the Disk Defragmenter software Help...
User Guide
Page 52
... then quickly hold down the volume down the Windows button. 2. The on -screen instructions. Select Security, and then follow the on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. NOTE: To start Setup Utility, your computer must be entered each time you turn on or restart the computer. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ●...
... then quickly hold down the volume down the Windows button. 2. The on -screen instructions. Select Security, and then follow the on -screen keyboard, which displays in tablet mode, cannot access Setup Utility. 1. NOTE: To start Setup Utility, your computer must be entered each time you turn on or restart the computer. Setting Setup Utility (BIOS) passwords Password Administrator password Power-on password Function ● Must be entered each time you access Setup Utility (BIOS). ● If you forget your administrator password, you cannot access Setup Utility (BIOS). ●...
User Guide
Page 54
... a time for installing updates, select Advanced Options, and then follow the on -screen instructions. Select the Start button, select Settings, and then select Update & Security. 2. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer may look slightly different from being mishandled or stolen. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your software applications and...
... a time for installing updates, select Advanced Options, and then follow the on -screen instructions. Select the Start button, select Settings, and then select Update & Security. 2. You can install these updates automatically. Installing software updates HP, Windows, and third-party software installed on your computer may look slightly different from being mishandled or stolen. HP Touchpoint Manager helps protect devices against malware and other attacks, monitors device health, and enables you set up your software applications and...
User Guide
Page 57
... Specifications. - Start Setup Utility (BIOS) (see Downloading a BIOS update on your selection to download your hard drive where the BIOS update is typically Local Disk (C:). 3. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. or - Follow any device, cable, or cord. Type file in the taskbar search box, and then select the HP Support Assistant app. - To use Setup Utility (BIOS): 1. Select Main, select System Information, and then make a note of the path to reliable external power using...
... Specifications. - Start Setup Utility (BIOS) (see Downloading a BIOS update on your selection to download your hard drive where the BIOS update is typically Local Disk (C:). 3. Downloading a BIOS update CAUTION: To reduce the risk of the BIOS version. 3. or - Follow any device, cable, or cord. Type file in the taskbar search box, and then select the HP Support Assistant app. - To use Setup Utility (BIOS): 1. Select Main, select System Information, and then make a note of the path to reliable external power using...
User Guide
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... 19 H hard drive light 5 HDMI port connecting 23 identifying 6 HDMI, configuring audio 24 headsets, connecting 21 Hibernation exiting 31 initiated during critical battery level 33 initiating 31 high-definition devices, connecting 23, 25 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP DataPass 19 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 44 I IMEI...
... 19 H hard drive light 5 HDMI port connecting 23 identifying 6 HDMI, configuring audio 24 headsets, connecting 21 Hibernation exiting 31 initiated during critical battery level 33 initiating 31 high-definition devices, connecting 23, 25 HP 3D DriveGuard 37 HP Apps Store, visiting 1 HP DataPass 19 HP Mobile Broadband activating 18 IMEI number 18 MEID number 18 HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP Touchpoint Manager 44 I IMEI...
User Guide
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..., creating 53 Miracast 25 mobile broadband activating 18 IMEI number 18 MEID number 18 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 6 num lock key, identifying 29 O one-finger slide touch screen gesture 28 operating environment 56 optical drive eject button, identifying 5 optical drive, identifying 5 original system recovery 53 P passwords Setup Utility (BIOS) 42 Windows 41 ports external monitor 22 HDMI 6, 23, 25 Miracast 25 USB 2.0 5 USB 3.0 5, 6 USB 3.0 (powered) charging 6 VGA 22 power AC 34 battery 32 power button, identifying 11 power...
..., creating 53 Miracast 25 mobile broadband activating 18 IMEI number 18 MEID number 18 mouse, external setting preferences 27 mute light, identifying 10 N network jack, identifying 6 num lock key, identifying 29 O one-finger slide touch screen gesture 28 operating environment 56 optical drive eject button, identifying 5 optical drive, identifying 5 original system recovery 53 P passwords Setup Utility (BIOS) 42 Windows 41 ports external monitor 22 HDMI 6, 23, 25 Miracast 25 USB 2.0 5 USB 3.0 5, 6 USB 3.0 (powered) charging 6 VGA 22 power AC 34 battery 32 power button, identifying 11 power...