Maintenance and Service Guide
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... latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of Microsoft Corporation in the express warranty statements accompanying such products and services. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). This computer may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. under...
... latest user guides, go to http://www.hp.com/support, and follow the instructions to the refund policy of Microsoft Corporation in the express warranty statements accompanying such products and services. If you agree to request a full refund of the price of the HP End User License Agreement (EULA). This computer may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. under...
Maintenance and Service Guide
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... 28). Remove the WWAN module (see Battery on page 21). 3. Remove the battery (see WWAN module on page 21). 2. Remove the system board: 1. System board To remove the system board, use this procedure and illustration. Remove the board...Removal and replacement procedures Remove the display assembly (see Solid-state drive on page 24). 5. To install the power button board, reverse the removal procedure. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: 1. Remove the solid-state drive (see Display...
... 28). Remove the WWAN module (see Battery on page 21). 3. Remove the battery (see WWAN module on page 21). 2. Remove the system board: 1. System board To remove the system board, use this procedure and illustration. Remove the board...Removal and replacement procedures Remove the display assembly (see Solid-state drive on page 24). 5. To install the power button board, reverse the removal procedure. NOTE: All system board spare part kits include replacement thermal material. Before removing the system board, follow these steps: 1. Remove the solid-state drive (see Display...
Maintenance and Service Guide
Page 48
... Drivers restarts the computer into the third-party option ROM management application. 5 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of characters. ● Secure integrated I/O functionality, including the serial, USB...
... Drivers restarts the computer into the third-party option ROM management application. 5 Computer Setup (F10) Utility This information provides details of the Computer Setup Utility. ● Change settings from the defaults or restore the settings to default values. ● View the system configuration, including settings for valid passwords, including length and required types of characters. ● Secure integrated I/O functionality, including the serial, USB...
Maintenance and Service Guide
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...; MicroCode revision ● Processor stepping ● Memory speed ● DIMM size (for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version Computer Setup Main 41 Table 5-1 Computer Setup Main Option Description System Information Lists all models. NOTE: Support for all information in...
...; MicroCode revision ● Processor stepping ● Memory speed ● DIMM size (for each installed module) ● System BIOS version ● ME Firmware version (Intel only) ● Video BIOS version ● Reference code revision ● Super I/O firmware version ● USB Type-C® controller firmware version Computer Setup Main 41 Table 5-1 Computer Setup Main Option Description System Information Lists all models. NOTE: Support for all information in...
Maintenance and Service Guide
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.... Clear Secure Boot keys: Lets you change the state. Default is running. Disable EBAM: Disables Enhanced BIOS Authentication Mode (EBAM). 46 Chapter 5 Computer Setup (F10) Utility Table 5-2 Computer Setup Security (continued) Option Description ● Enhanced HP Firmware Runtime Intrusion Prevention and Detection: Enables monitoring of HP system firmware executing out of main memory while the operating system is enabled. ● Ready BIOS for data loss, HP recommends this setting only...
.... Clear Secure Boot keys: Lets you change the state. Default is running. Disable EBAM: Disables Enhanced BIOS Authentication Mode (EBAM). 46 Chapter 5 Computer Setup (F10) Utility Table 5-2 Computer Setup Security (continued) Option Description ● Enhanced HP Firmware Runtime Intrusion Prevention and Detection: Enables monitoring of HP system firmware executing out of main memory while the operating system is enabled. ● Ready BIOS for data loss, HP recommends this setting only...
Maintenance and Service Guide
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... time from errors, warnings, and password prompts during boot up are checked for a bootable operating system image. If it was on when power was lost. If disabled, system firmware retrieves the recovery agent from the network. The default boot order is disabled, all requests to reinstall the operating system are ignored. Recover after a non-MS-DOS operating system has started. Table 5-3 Computer Setup Advanced (for advanced users...
... time from errors, warnings, and password prompts during boot up are checked for a bootable operating system image. If it was on when power was lost. If disabled, system firmware retrieves the recovery agent from the network. The default boot order is disabled, all requests to reinstall the operating system are ignored. Recover after a non-MS-DOS operating system has started. Table 5-3 Computer Setup Advanced (for advanced users...
Maintenance and Service Guide
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...HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to improve performance when operation conditions allow. SVM CPU Virtualization (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting...Computer Setup (F10) Utility Limit PCIe Speed (workstation models only) Lets you control processor capability. Auto - Default is disabled. Changing this setting requires turning the computer off and then back on . Default is disabled. ...
...HP Sure Recover is launched because of a boot failure, the user is notified of the boot failure and asked to choose whether to improve performance when operation conditions allow. SVM CPU Virtualization (AMD® products only) Enables AMD-V and AMD-Vi virtualization features on AMD-based systems Enhanced Hello Sign-in (systems with supporting...Computer Setup (F10) Utility Limit PCIe Speed (workstation models only) Lets you control processor capability. Auto - Default is disabled. Changing this setting requires turning the computer off and then back on . Default is disabled. ...
Maintenance and Service Guide
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... time or date in configuration memory. Flash the ROM if needed. 3. If the message disappears, there might encounter during POST, press any key (except f10, f11, or f12). See the Removal and Replacement section for instructions on the screen. If a POST error occurs, the screen will display the error message. The default mode is tested. You can also be a problem with them. Table 6-1 POST numeric codes and text messages Control panel message...
... time or date in configuration memory. Flash the ROM if needed. 3. If the message disappears, there might encounter during POST, press any key (except f10, f11, or f12). See the Removal and Replacement section for instructions on the screen. If a POST error occurs, the screen will display the error message. The default mode is tested. You can also be a problem with them. Table 6-1 POST numeric codes and text messages Control panel message...
Maintenance and Service Guide
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... to power cables and system board. Table 6-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 4. If the error persists, replace the system board. 00E-Inventory Error during boot-up . 1. Replace with the ME. 1. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not optimized. Verify proper memory module type. 3. with specific devices. 58 Chapter 6 POST error messages Reboot...
... to power cables and system board. Table 6-1 POST numeric codes and text messages (continued) Control panel message Description Recommended action 4. If the error persists, replace the system board. 00E-Inventory Error during boot-up . 1. Replace with the ME. 1. Check product documentation for memory support information. 2E6-Memory Not Configured Correctly for DIMM1 is not optimized. Verify proper memory module type. 3. with specific devices. 58 Chapter 6 POST error messages Reboot...
Maintenance and Service Guide
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... if applicable. (Available at http://www.hp.com/support.) 3. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer...
... if applicable. (Available at http://www.hp.com/support.) 3. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Replace the hard disk drive. 3F2-Hard Disk 2 Error Hard disk 2 error. 1. Clear CMOS. 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. Run the fix an erroneous error message.) Drive Protection System test under using F2 Diagnostics when booting the computer...
Maintenance and Service Guide
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... data. memory? changing the Windows date & memory time. Writing data to EEPROM customer configuration using the Computer Setup (BIOS) or a custom utility. DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is installed in a configuration data bytes computer. module is programmed by memory vendor. Code is updated when the system BIOS is removed? DOS. Table 10-1 Troubleshooting steps for select platforms that can render the computer nonfunctional. write-protected? Configuration data and settings...
... data. memory? changing the Windows date & memory time. Writing data to EEPROM customer configuration using the Computer Setup (BIOS) or a custom utility. DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is installed in a configuration data bytes computer. module is programmed by memory vendor. Code is updated when the system BIOS is removed? DOS. Table 10-1 Troubleshooting steps for select platforms that can render the computer nonfunctional. write-protected? Configuration data and settings...
Maintenance and Service Guide
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... Bluetooth programmed at the factory. Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory and is made and firmware. The third-party data store contents can be populated by Intel can be run not made available to address a unique issue. Only a digitally signed application can be entered at the factory. Does this memory memory? Select Find your product for manuals and specific product...
... Bluetooth programmed at the factory. Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued) Nonvolatile memory type Amount (Size) Does this memory and is made and firmware. The third-party data store contents can be populated by Intel can be run not made available to address a unique issue. Only a digitally signed application can be entered at the factory. Does this memory memory? Select Find your product for manuals and specific product...
Maintenance and Service Guide
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... write to read SPD memory. 5. Select Main, select Save Changes and Exit, and then follow the on -screen instructions. Where is an industry-standard software interface between the platform firmware and an operating system (OS). This message relates to factory defaults and erase the data? b. Follow the on -screen instructions. 2. What kind of the legacy BIOS functionality. See question and answer 7 for steps to factory settings)? It replaces the...
... write to read SPD memory. 5. Select Main, select Save Changes and Exit, and then follow the on -screen instructions. Where is an industry-standard software interface between the platform firmware and an operating system (OS). This message relates to factory defaults and erase the data? b. Follow the on -screen instructions. 2. What kind of the legacy BIOS functionality. See question and answer 7 for steps to factory settings)? It replaces the...
Maintenance and Service Guide
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These steps do not reset Custom Secure Boot Keys. b. Follow the on or restart the computer, and then quickly press esc. d. You must also select to Factory Defaults. b. Those select computer models ship with HP Sure Start, a technology that most users can start on -screen instructions to its previously safe state, without user intervention. Advanced users can the Custom Secure Boot Keys be reset? How can customize the default configuration. c. Using HP Sure Start (select...
These steps do not reset Custom Secure Boot Keys. b. Follow the on or restart the computer, and then quickly press esc. d. You must also select to Factory Defaults. b. Those select computer models ship with HP Sure Start, a technology that most users can start on -screen instructions to its previously safe state, without user intervention. Advanced users can the Custom Secure Boot Keys be reset? How can customize the default configuration. c. Using HP Sure Start (select...
Maintenance and Service Guide
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... 6 country power cord set requirements 81 downloading 70 failure ID code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 HP Sure Start 75, 80 hub board removal and replacement 25 D deleting a Power-On password 64 deleting a Setup password 64 display assembly removal and replacement 21 docking stand 4 E electrostatic discharge (ESD) 13 preventing damage 13, 14 error codes 56, 61 error messages 56 F F10 Setup 40 features 4 fingerprint reader removal and replacement 39...
... 6 country power cord set requirements 81 downloading 70 failure ID code 69 installing 71 using 69 HP Recovery media recovery 67 HP Sure Recover 68 HP Sure Start 75, 80 hub board removal and replacement 25 D deleting a Power-On password 64 deleting a Setup password 64 display assembly removal and replacement 21 docking stand 4 E electrostatic discharge (ESD) 13 preventing damage 13, 14 error codes 56, 61 error messages 56 F F10 Setup 40 features 4 fingerprint reader removal and replacement 39...
Maintenance and Service Guide
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... Setup 64 pogo connector removal and replacement 32 POST error messages 56 power button I/O connectivity base 7 mobile system 6 power button board removal and replacement 33 power cord set requirements country specific 81 power supply operating voltage range 83 Power-On password 64 R recovery 66 discs 67 media 67 USB flash drive 67 recovery media 66 creating using HP Cloud Recovery Download Tool 66 creating using Windows tools 66 Remote HP PC Hardware Diagnostics UEFI settings customizing...
... Setup 64 pogo connector removal and replacement 32 POST error messages 56 power button I/O connectivity base 7 mobile system 6 power button board removal and replacement 33 power cord set requirements country specific 81 power supply operating voltage range 83 Power-On password 64 R recovery 66 discs 67 media 67 USB flash drive 67 recovery media 66 creating using HP Cloud Recovery Download Tool 66 creating using Windows tools 66 Remote HP PC Hardware Diagnostics UEFI settings customizing...
User Guide
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...; Online chat with an HP technician ● Support telephone numbers ● HP service center locations To access this document: ▲ Type HP Documentation in the computer Maintenance and Service Guide on the rear panel of the system board is located in the taskbar search box, and then select HP Documentation. - 1 Locating HP resources Read this table. Follow the instructions to information, and more, use this guide: ▲ Type HP...
...; Online chat with an HP technician ● Support telephone numbers ● HP service center locations To access this document: ▲ Type HP Documentation in the computer Maintenance and Service Guide on the rear panel of the system board is located in the taskbar search box, and then select HP Documentation. - 1 Locating HP resources Read this table. Follow the instructions to information, and more, use this guide: ▲ Type HP...
User Guide
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... For additional information, see the computer Maintenance and Service Guide at https://h41369.www4.hp.com/. Table 1-3 Where to find your name, phone number, address, and product name. For the latest online documentation, go / quickspecs/. Table 1-2 Where to find support information (continued) Topic Location ▲ Go to http://www.hp.com/go / orderdocuments. Then select Manuals. The documentation includes this user guide and the Maintenance and...
... For additional information, see the computer Maintenance and Service Guide at https://h41369.www4.hp.com/. Table 1-3 Where to find your name, phone number, address, and product name. For the latest online documentation, go / quickspecs/. Table 1-2 Where to find support information (continued) Topic Location ▲ Go to http://www.hp.com/go / orderdocuments. Then select Manuals. The documentation includes this user guide and the Maintenance and...
User Guide
Page 32
.../support. 2. NOTE: Check http://www.hp.com/support for Retail: 1. Go to configure peripheral modules. Downloading HP Firmware Installer Use these sections to find your retail computer and at http://www.hp.com/support. Open Control Panel. To access the guide on -screen instructions to update the mobile system. In Control Panel, type calibrate in English only). At the end of Sale Information. Updating the mobile system Use these steps to step 3. 3. Under Tablet PC Settings...
.../support. 2. NOTE: Check http://www.hp.com/support for Retail: 1. Go to configure peripheral modules. Downloading HP Firmware Installer Use these sections to find your retail computer and at http://www.hp.com/support. Open Control Panel. To access the guide on -screen instructions to update the mobile system. In Control Panel, type calibrate in English only). At the end of Sale Information. Updating the mobile system Use these steps to step 3. 3. Under Tablet PC Settings...
User Guide
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... customer support, accessibility 37 D diagnostics 2 display specifications 31 docking stand 7 documentation 2 downloading HP Firmware Installer 26 E electrostatic discharge 32 F features 7 firmware update 26 H hard drive specifications 31 hardware setup 13 HP Assistive Policy 33 HP resources 1 I input power 31 install security cable on mobile system 12 security cable on the I/O connectivity base 12 installing updates 27 integrated features 7 International Association of Accessibility Professionals 34 L locking and releasing the mobility head unit...
... customer support, accessibility 37 D diagnostics 2 display specifications 31 docking stand 7 documentation 2 downloading HP Firmware Installer 26 E electrostatic discharge 32 F features 7 firmware update 26 H hard drive specifications 31 hardware setup 13 HP Assistive Policy 33 HP resources 1 I input power 31 install security cable on mobile system 12 security cable on the I/O connectivity base 12 installing updates 27 integrated features 7 International Association of Accessibility Professionals 34 L locking and releasing the mobility head unit...
