Reference Guide
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Replacing the Hard Drive 62 To replace the hard drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems ...Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference...
Replacing the Hard Drive 62 To replace the hard drive 62 To replace the hard drive holder 63 To prepare a new hard drive 64 Troubleshooting and Maintenance 65 Troubleshooting Your Notebook 66 Audio problems 66 CD-ROM and DVD problems 67 Display problems 68 Hard drive problems 69 Heat problems 70 Infrared problems ...Startup problems 81 Wireless problems 82 Configuring Your Notebook 84 To run the BIOS Setup utility 84 To change video memory settings using BIOS Setup utility 87 Reinstalling and Updating Software 88 To replace a damaged QuickRestore System Recovery CD 88 Reference...
Reference Guide
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... two screw holes, then remove the two screws. 5. Gently pull the hard drive out of the notebook. If you are installing a new hard drive, you should create a Utility partition on the drive before loading any software. 62 Reference Guide Add-On Devices Replacing the Hard Drive Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Important...
... two screw holes, then remove the two screws. 5. Gently pull the hard drive out of the notebook. If you are installing a new hard drive, you should create a Utility partition on the drive before loading any software. 62 Reference Guide Add-On Devices Replacing the Hard Drive Replacing the Hard Drive To replace the hard drive You will need a small Phillips screwdriver for this procedure. 1. Important...
Reference Guide
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Add-On Devices Replacing the Hard Drive To replace the hard drive holder If you can remove the holder parts from the end of the drive. Remove the four screws from the sides of the holder and drive case, then slide the drive out of the new hard drive. Carefully put the pin connector attachment... the connector pins. 3. Reinstall the screws into the holder. 5. Notice that does not have a holder, you are installing a new hard drive that the hard drive has a pin connector attachment at one end. Work alternately at each end so that the connector slides on the end of the holder....
Add-On Devices Replacing the Hard Drive To replace the hard drive holder If you can remove the holder parts from the end of the drive. Remove the four screws from the sides of the holder and drive case, then slide the drive out of the new hard drive. Carefully put the pin connector attachment... the connector pins. 3. Reinstall the screws into the holder. 5. Notice that does not have a holder, you are installing a new hard drive that the hard drive has a pin connector attachment at one end. Work alternately at each end so that the connector slides on the end of the holder....
Reference Guide
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Add-On Devices Replacing the Hard Drive To prepare a new hard drive When you install a new hard drive, you want to work with your notebook. If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook, use the QuickRestore System Recovery CD included with your notebook. 64 Reference Guide
Add-On Devices Replacing the Hard Drive To prepare a new hard drive When you install a new hard drive, you want to work with your notebook. If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook, use the QuickRestore System Recovery CD included with your notebook. 64 Reference Guide
Reference Guide
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...8226; If you're using any nearby heat source. So, if you check the Time Remaining while the notebook is more than you really have, since you will probably later switch to replace the battery. • Heavy modem use can affect battery operating time. • Test and recondition the .... If the notebook has a short operating time • Conserve power using a power strip, remove the AC adapter from the power strip and plug it will not charge properly. • If available, try another battery and AC adapter. Unplug the AC adapter and allow the battery to reduce hard drive access. •...
...8226; If you're using any nearby heat source. So, if you check the Time Remaining while the notebook is more than you really have, since you will probably later switch to replace the battery. • Heavy modem use can affect battery operating time. • Test and recondition the .... If the notebook has a short operating time • Conserve power using a power strip, remove the AC adapter from the power strip and plug it will not charge properly. • If available, try another battery and AC adapter. Unplug the AC adapter and allow the battery to reduce hard drive access. •...
Reference Guide
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...replace a damaged QuickRestore System Recovery CD If you to contact a Customer Care Center for help and support. 88 Reference Guide Select Start > Software Setup, then follow the installation wizard on the screen. Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook...software applications or to restore the entire original contents of your hard drive: • QuickRestore System Recovery CD, included with your notebook, allows you to restore your hard drive to its original factory contents. • Application Recovery utility ...
...replace a damaged QuickRestore System Recovery CD If you to contact a Customer Care Center for help and support. 88 Reference Guide Select Start > Software Setup, then follow the installation wizard on the screen. Troubleshooting and Maintenance Reinstalling and Updating Software Reinstalling and Updating Software Your notebook...software applications or to restore the entire original contents of your hard drive: • QuickRestore System Recovery CD, included with your notebook, allows you to restore your hard drive to its original factory contents. • Application Recovery utility ...
Reference Guide
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... 86 using, 84 black list (modem), 37 blackout periods, modem, 37 Bluetooth business cards, 46 configuring, 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning...CD-ROM drive creating or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring... life, 28 memory, 85 port, 5 secondary, 53 troubleshooting, 68 docking port, 6, 7 drives hard drive holder, 63 replacing hard drive, 62 DVD drive location, 2, 3 setting region code, 23 troubleshooting, 67 E encryption, 40 ergonomics, 10 Exit...
... 86 using, 84 black list (modem), 37 blackout periods, modem, 37 Bluetooth business cards, 46 configuring, 45 sending files, 46 troubleshooting, 82 tuning on, 44 turning...CD-ROM drive creating or copying CDs, 23 inserting CD, 20, 22 location, 2, 3 removing CD, 20, 22 CDs copying/creating, 23 recommended media, 23 cleaning the notebook, 28 configuring... life, 28 memory, 85 port, 5 secondary, 53 troubleshooting, 68 docking port, 6, 7 drives hard drive holder, 63 replacing hard drive, 62 DVD drive location, 2, 3 setting region code, 23 troubleshooting, 67 E encryption, 40 ergonomics, 10 Exit...
Worldwide Limited Warranty and Technical Support - 1 year
Page 2
... is your purchase price or lease payments (minus interest) instead of end-user replaceable Compaq or Compaq approved parts if available for damage that occurs as described and solely complemented by Compaq; Compaq products are installed, whichever is longer. Spare parts are warranted to be free...Compaq reserves the right to elect, at its sole discretion, to give you a refund of your exclusive remedy for the remainder of the Limited Warranty Period of this Limited Warranty become the property of the spare part. YOU SHOULD MAKE REGULAR BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE...
... is your purchase price or lease payments (minus interest) instead of end-user replaceable Compaq or Compaq approved parts if available for damage that occurs as described and solely complemented by Compaq; Compaq products are installed, whichever is longer. Spare parts are warranted to be free...Compaq reserves the right to elect, at its sole discretion, to give you a refund of your exclusive remedy for the remainder of the Limited Warranty Period of this Limited Warranty become the property of the spare part. YOU SHOULD MAKE REGULAR BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE...
Maintenance and Service Guide
Page 3
......vii Product Information...1-1 Features ...1-8 Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15...
......vii Product Information...1-1 Features ...1-8 Operation...1-14 Specifications ...1-18 Internal Design...1-24 Removal and Replacement 2-1 Disassembly Flowchart ...2-3 Removing the Battery ...2-4 Removing an SDRAM Module...2-5 Removing the Wireless LAN Mini PCI Card 2-7 Removing the Hard Disk Drive...2-9 Recovering the Factory Software...2-11 Replacing Small Parts ...2-12 Removing the Keyboard Cover...2-13 Removing the Speaker Assembly ...2-15...
Maintenance and Service Guide
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.... Removing the Heat Sink (with Fan 2-43 Figure 2-28. Resetting the Notebook ...1-17 Figure 1-8. Removing an SDRAM Module 2-6 Figure 2-5. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Hard Disk Drive Tray 2-10 Figure 2-9. Removing the I/R PCA...2-37 Figure 2-25. Front View...View ...1-12 Figure 1-6. Back View ...1-9 Figure 1-3. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Removing the Speaker Assembly 2-15 Figure 2-12. Removing the Top Case Screws 2-29 Figure 2-20. Replaceable Module Diagram 1-24 Figure 2-1. Removing the Switchboard PCA 2-18...
.... Removing the Heat Sink (with Fan 2-43 Figure 2-28. Resetting the Notebook ...1-17 Figure 1-8. Removing an SDRAM Module 2-6 Figure 2-5. Removing the Mini PCI Card 2-8 Figure 2-7. Removing the Hard Disk Drive Tray 2-10 Figure 2-9. Removing the I/R PCA...2-37 Figure 2-25. Front View...View ...1-12 Figure 1-6. Back View ...1-9 Figure 1-3. Removing the Hard Disk Drive Guide 2-53 iv Service Manual Removing the Speaker Assembly 2-15 Figure 2-12. Removing the Top Case Screws 2-29 Figure 2-20. Replaceable Module Diagram 1-24 Figure 2-1. Removing the Switchboard PCA 2-18...
Maintenance and Service Guide
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...keyboard (page 2-16) • Door, Mini PCI (page 2-7) • Door, SDRAM (page 2-5) Doors, PCMCIA (page 2-60) Drive, CD/DVD (page 2-20) Drive, floppy (page 2-32) • Drive, hard disk (page 2-9) • Feet, rubber (page 2-12) Heat sink (with fan) (page 2-40) • Keyboard (page ... 2-12) CAUTION: Always provide proper grounding when performing repairs. Symbols like these to remove and replace the notebook's components and assemblies. 2 Removal and Replacement This chapter tells you install them. Without proper grounding, an electrostatic discharge can use these are ...
...keyboard (page 2-16) • Door, Mini PCI (page 2-7) • Door, SDRAM (page 2-5) Doors, PCMCIA (page 2-60) Drive, CD/DVD (page 2-20) Drive, floppy (page 2-32) • Drive, hard disk (page 2-9) • Feet, rubber (page 2-12) Heat sink (with fan) (page 2-40) • Keyboard (page ... 2-12) CAUTION: Always provide proper grounding when performing repairs. Symbols like these to remove and replace the notebook's components and assemblies. 2 Removal and Replacement This chapter tells you install them. Without proper grounding, an electrostatic discharge can use these are ...
Maintenance and Service Guide
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...try again. Reinsert any PC cards, press the reset button to turn notebook on but does not boot Make sure at least one SDRAM module is blank, replace switchboard PCA, replace motherboard. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes ... the power status light does not turn on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If you cannot isolate the cause of ...
...try again. Reinsert any PC cards, press the reset button to turn notebook on but does not boot Make sure at least one SDRAM module is blank, replace switchboard PCA, replace motherboard. Troubleshooting Suggestions Symptom Call Center: Suggestions Repair Center: Likely Causes ... the power status light does not turn on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but OS does not start from floppy drive, reload hard drive, replace hard drive. 3-8 Troubleshooting and Diagnostics Service Manual If you cannot isolate the cause of ...
Maintenance and Service Guide
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... is installed and connected correctly. Check battery contacts. Use BIOS Setup to optimize hard disk. Restart notebook. Use Disk Defragmenter to check default boot order. Repair Center: Comments Make sure floppy drive is restricted to reinstall factory software onto hard drive, replace hard drive. If notebook boots from CD in disk's Properties sheet to check default boot order. Power...
... is installed and connected correctly. Check battery contacts. Use BIOS Setup to optimize hard disk. Restart notebook. Use Disk Defragmenter to check default boot order. Repair Center: Comments Make sure floppy drive is restricted to reinstall factory software onto hard drive, replace hard drive. If notebook boots from CD in disk's Properties sheet to check default boot order. Power...
Maintenance and Service Guide
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...hard disk using HP certified media. Use Recovery CDs to reformat hard disk and reinstall factory software. CD/DVD drive Repair Center: Comments Make sure floppy drive is less than normal Disk's reported capacity is installed and connected correctly. This space is installed properly. Restart notebook.... Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. Test hard disk drive with soft cloth or replace as needed. Read ...
...hard disk using HP certified media. Use Recovery CDs to reformat hard disk and reinstall factory software. CD/DVD drive Repair Center: Comments Make sure floppy drive is less than normal Disk's reported capacity is installed and connected correctly. This space is installed properly. Restart notebook.... Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Hard disk allocates approximately 20 MB to diagnostic software. Test hard disk drive with soft cloth or replace as needed. Read ...
Maintenance and Service Guide
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...be exchanged. Press ctrl+alt+del to see previous symptom. If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can affect performance. Reset notebook (see previous symptom. Check settings in AC adapter for 24 hours ...CMOS battery. Certain operations (such as indicated by hard drive light on a flat surface, so air can flow freely around and underneath it can hear this). Make sure air vents are not blocked. Replace thermal pad if needed. Restart notebook. Check thermal contact between CPU and heat sink...
...be exchanged. Press ctrl+alt+del to see previous symptom. If hard disk has spun down to conserve power, it . If notebook's hard drive frequently runs (as virus scanning or file browsers) can affect performance. Reset notebook (see previous symptom. Check settings in AC adapter for 24 hours ...CMOS battery. Certain operations (such as indicated by hard drive light on a flat surface, so air can flow freely around and underneath it can hear this). Make sure air vents are not blocked. Replace thermal pad if needed. Restart notebook. Check thermal contact between CPU and heat sink...
Service Manual
Page 141
... on AC. Make sure battery is bootable. If available, try again. Use BIOS Setup to check default boot order. Restart notebook. Motherboard. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Use BIOS Setup to check default boot order. If monitor shows activity but boots on battery, but BIOS does...
... on AC. Make sure battery is bootable. If available, try again. Use BIOS Setup to check default boot order. Restart notebook. Motherboard. If OS starts from hard disk or floppy drive, replace CPU module, replace motherboard. Use BIOS Setup to check default boot order. If monitor shows activity but boots on battery, but BIOS does...
Service Manual
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... temporary and unneeded files. Repair Center: Likely Causes Hard drive. Motherboard. Power No power. Use Disk Defragmenter to reinstall factory software onto hard drive, replace hard drive. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. User must...
... temporary and unneeded files. Repair Center: Likely Causes Hard drive. Motherboard. Power No power. Use Disk Defragmenter to reinstall factory software onto hard drive, replace hard drive. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. User must...
Service Manual
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...is turned on keyboard. Press Fn+F5 several times. Try display on noise source. Was notebook or drive dropped? Make sure CPU module is damaged, drive may not operate properly. If external monitor displays no light. Declared to be caused by ... display glass. External display does not work. Hard disk makes buzzing or whining noise. Check connections. Remove and reinstall hard drive. Check connector. Hard drive. Replace SDRAM modules. Declared to area on . If drive case is installed properly, replace CPU module. White display. Caused by closing ...
...is turned on keyboard. Press Fn+F5 several times. Try display on noise source. Was notebook or drive dropped? Make sure CPU module is damaged, drive may not operate properly. If external monitor displays no light. Declared to be caused by ... display glass. External display does not work. Hard disk makes buzzing or whining noise. Check connections. Remove and reinstall hard drive. Check connector. Hard drive. Replace SDRAM modules. Declared to area on . If drive case is installed properly, replace CPU module. White display. Caused by closing ...
Service Manual
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...HP certified media. No response from floppy drive. Cannot read any CD or DVD. DVD movie stops playing. Read and write quality can vary for proper insertion, dirt, or damage. Restart notebook. Press Play button. Repair Center: Comments Make sure floppy drive is installed properly. Disk capacity less than actual size Floppy drive...capacity is unavailable for other media. Test hard disk drive with soft cloth or replace as needed. Motherboard. DVD may be double-sided. Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. This space...
...HP certified media. No response from floppy drive. Cannot read any CD or DVD. DVD movie stops playing. Read and write quality can vary for proper insertion, dirt, or damage. Restart notebook. Press Play button. Repair Center: Comments Make sure floppy drive is installed properly. Disk capacity less than actual size Floppy drive...capacity is unavailable for other media. Test hard disk drive with soft cloth or replace as needed. Motherboard. DVD may be double-sided. Hard disk allocates approximately 20 MB to reformat hard disk and reinstall factory software. This space...
Hard Drive White Paper
Page 4
... and HP Compaq nx9000/ nx9005/nx9010 models, use bulk HDD spare kit part number 361188-001. Note: Customers should always be replaced after they are removed or when they can be correctly installed at all times. Because the screws are designed to obtain the hard drive mounting screws. 4 Therefore, these screws must be replaced from the notebook altogether...
... and HP Compaq nx9000/ nx9005/nx9010 models, use bulk HDD spare kit part number 361188-001. Note: Customers should always be replaced after they are removed or when they can be correctly installed at all times. Because the screws are designed to obtain the hard drive mounting screws. 4 Therefore, these screws must be replaced from the notebook altogether...