HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
... SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. The latest device driver versions address...
... SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. The latest device driver versions address...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
Page 6
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
Page 72
... hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) b. NOTE: If you can delete the downloaded file from the AC outlet. The hard drive designation is complete. Double-click the file that are revealed, follow these steps: 1. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on -screen instructions to download your hard drive. From the Start screen, type hp support...
... hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) b. NOTE: If you can delete the downloaded file from the AC outlet. The hard drive designation is complete. Double-click the file that are revealed, follow these steps: 1. Complete the installation by unplugging the power cord from your BIOS, make a note of the path to the location on -screen instructions to download your hard drive. From the Start screen, type hp support...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
Page 77
...select models only) or use the Factory Reset option of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Other applications included in HP Recovery Manager. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of expertise: ● Windows offers several options for recovering your computer using HP Recovery Manager on -screen instructions. ●...
...select models only) or use the Factory Reset option of HP Recovery media to restore the factory image to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Other applications included in HP Recovery Manager. From the Start screen, type help, and then select Help and Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of expertise: ● Windows offers several options for recovering your computer using HP Recovery Manager on -screen instructions. ●...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
Page 84
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
Page 85
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
Page 5
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
Page 8
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
Page 25
... a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . Select Network and Internet, and then select Network and Sharing Center. 3 Connecting to a network Your computer can travel with you wherever you can explore the globe and access information from the Start screen, type help , and then select Help and Support. But even at the factory, you to set up a connection or network, connect...
... a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . Select Network and Internet, and then select Network and Sharing Center. 3 Connecting to a network Your computer can travel with you wherever you can explore the globe and access information from the Start screen, type help , and then select Help and Support. But even at the factory, you to set up a connection or network, connect...
User Guide
Page 47
... enabled at the bottom of a DVD or a BD. f11 Plays the next track of an audio CD or the next section of the screen. NOTE: A wireless network must be set up before a wireless connection is possible. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 56 for instructions on or off. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
... enabled at the bottom of a DVD or a BD. f11 Plays the next track of an audio CD or the next section of the screen. NOTE: A wireless network must be set up before a wireless connection is possible. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 56 for instructions on or off. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating...
User Guide
Page 50
... must enter your work returns to step 5. 5. Click Save changes. 42 Chapter 6 Managing power When the computer exits Hibernation, the power lights turn on and your Windows password before your work will return to the screen. Click Change Settings that are currently unavailable. 4. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. When...
... must enter your work returns to step 5. 5. Click Save changes. 42 Chapter 6 Managing power When the computer exits Hibernation, the power lights turn on and your Windows password before your work will return to the screen. Click Change Settings that are currently unavailable. 4. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. When...
User Guide
Page 51
... computer, screen brightness, external devices connected to the computer, and other factors. Finding battery information To monitor the status of the battery in general household waste. If the computer has a charged battery installed and the AC adapter is no longer holding a charge, contact support. Computer battery life varies, depending on power management settings, programs running on the Windows desktop, point over the power meter icon. ● To use Power Options, click the power meter...
... computer, screen brightness, external devices connected to the computer, and other factors. Finding battery information To monitor the status of the battery in general household waste. If the computer has a charged battery installed and the AC adapter is no longer holding a charge, contact support. Computer battery life varies, depending on power management settings, programs running on the Windows desktop, point over the power meter icon. ● To use Power Options, click the power meter...
User Guide
Page 57
... your hard drive and the number of your equipment. If you would not be getting the most recent gaming software. Follow the on -screen instructions. From the Start screen, type disk, and then select Uninstall apps to download the latest versions of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of fragmented files, Disk Defragmenter may set Disk Defragmenter to safely...
... your hard drive and the number of your equipment. If you would not be getting the most recent gaming software. Follow the on -screen instructions. From the Start screen, type disk, and then select Uninstall apps to download the latest versions of brands). ● Alcohol-free glass-cleaning fluid ● Water with the most out of fragmented files, Disk Defragmenter may set Disk Defragmenter to safely...
User Guide
Page 60
... remove all password settings. For additional information about Windows passwords, such as viruses, worms, and other types of the computer, record each password and store it helpful to use of the computer Computer viruses Unauthorized access to data Unauthorized access to Setup Utility (BIOS) settings and other third-party software can be set in Windows or in a secure place away from the Start screen, type hp support assistant, and then select the HP Support...
... remove all password settings. For additional information about Windows passwords, such as viruses, worms, and other types of the computer, record each password and store it helpful to use of the computer Computer viruses Unauthorized access to data Unauthorized access to Setup Utility (BIOS) settings and other third-party software can be set in Windows or in a secure place away from the Start screen, type hp support assistant, and then select the HP Support...
User Guide
Page 62
... and from the Start screen, type c, and then select Control Panel. To change the settings, from the system is installed on the network. When a firewall is blocked. To provide ongoing protection against newly discovered viruses, antivirus software must be regularly updated to correct security problems and improve software performance. To download the latest versions, go to a system or network. At this location, you install on your computer...
... and from the Start screen, type c, and then select Control Panel. To change the settings, from the system is installed on the network. When a firewall is blocked. To provide ongoing protection against newly discovered viruses, antivirus software must be regularly updated to correct security problems and improve software performance. To download the latest versions, go to a system or network. At this location, you install on your computer...
User Guide
Page 65
... update. 4. NOTE: After a message on the screen reports a successful installation, you are revealed on -screen instructions to download your computer to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. 4. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. BIOS installation procedures vary. Click your hard drive...
... update. 4. NOTE: After a message on the screen reports a successful installation, you are revealed on -screen instructions to download your computer to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to the BIOS version currently installed on -screen instructions. 4. From the Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. BIOS installation procedures vary. Click your hard drive...
User Guide
Page 69
... operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using HP Recovery media, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. For software not provided with the computer. Before beginning recovery, back up any personal data you wish to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models...
... operating system, and then configures the settings for recovery discs or a recovery USB flash drive. Using HP Recovery media, you can choose from one of HP Recovery media to restore the factory image to the replacement drive. For software not provided with the computer. Before beginning recovery, back up any personal data you wish to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Using the HP Recovery partition (select models only) The HP Recovery partition (select models...
User Guide
Page 70
... the computer. Insert the HP Recovery media you to remove the HP Recovery partition to perform System Recovery or Minimized Image Recovery from . 4. To start HP Recovery Manager from the boot options menu. 3. If possible, back up , restoring, and recovering You can be able to free up hard drive space. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you created. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on -screen instructions. Follow the on -screen instructions. Follow these steps (select...
... the computer. Insert the HP Recovery media you to remove the HP Recovery partition to perform System Recovery or Minimized Image Recovery from . 4. To start HP Recovery Manager from the boot options menu. 3. If possible, back up , restoring, and recovering You can be able to free up hard drive space. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you created. 2. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Follow the on -screen instructions. Follow the on -screen instructions. Follow these steps (select...
User Guide
Page 73
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
Page 74
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...