HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
....hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models...
User Guide
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... the webcam ...31 Using audio ...31 Connecting speakers ...31 Connecting headphones ...32 Connecting headphones and microphones 32 Using Beats Audio ...32 Accessing Beats Audio Control Panel 32 Enabling and disabling Beats Audio 32 Testing your audio features 32 Using video ...33 Connecting video devices by using an HDMI cable 33 Setting up HDMI audio 34 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...34 Intel Wireless Display (select models only 34 5 Navigating the screen ...35 Using the TouchPad and gestures ...35 Tapping ...36 Scrolling...
... the webcam ...31 Using audio ...31 Connecting speakers ...31 Connecting headphones ...32 Connecting headphones and microphones 32 Using Beats Audio ...32 Accessing Beats Audio Control Panel 32 Enabling and disabling Beats Audio 32 Testing your audio features 32 Using video ...33 Connecting video devices by using an HDMI cable 33 Setting up HDMI audio 34 Discovering and connecting to Miracast-compatible wireless displays (select models only) ...34 Intel Wireless Display (select models only 34 5 Navigating the screen ...35 Using the TouchPad and gestures ...35 Tapping ...36 Scrolling...
User Guide
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... 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups (select models only 62 Creating HP Recovery media 62 Restore and recovery ...63 Recovering using HP Recovery Manager 64 What you need to know 64 Using the HP Recovery partition (select models only 64 Using HP Recovery media to recover 65 Changing the computer boot order 65...
... 59 Starting Setup Utility (BIOS) ...59 Updating the BIOS ...59 Determining the BIOS version 59 Downloading a BIOS update 60 Using HP PC Hardware Diagnostics (UEFI 60 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 61 10 Backing up, restoring, and recovering ...62 Creating recovery media and backups (select models only 62 Creating HP Recovery media 62 Restore and recovery ...63 Recovering using HP Recovery Manager 64 What you need to know 64 Using the HP Recovery partition (select models only 64 Using HP Recovery media to recover 65 Changing the computer boot order 65...
User Guide
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... active networks, select an active network. 4. Select Open Network and Sharing Center. 3. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which allows several wireless and wired computers to share. To use operating system controls: 1. NOTE: When a disc like a DVD movie or game is part of the taskbar. 2. Select Share from the Start screen, type help, and then select Help and Support. Under View your computer. Using operating system controls The Network...
... active networks, select an active network. 4. Select Open Network and Sharing Center. 3. Using a WLAN With a WLAN device, you can access a wireless local area network (WLAN), which allows several wireless and wired computers to share. To use operating system controls: 1. NOTE: When a disc like a DVD movie or game is part of the taskbar. 2. Select Share from the Start screen, type help, and then select Help and Support. Under View your computer. Using operating system controls The Network...
User Guide
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... volume setting. For details about using streaming video. ▲ To start the webcam, from the Start screen, type camera, and then select Camera from the list of personal injury, adjust the volume before using an external optical drive, you to video conference and chat online using the webcam, go to Help and Support. To enhance your computer or on your listening enjoyment, attach external audio devices such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) Audio-out (headphone)/Audio...
... volume setting. For details about using streaming video. ▲ To start the webcam, from the Start screen, type camera, and then select Camera from the list of personal injury, adjust the volume before using an external optical drive, you to video conference and chat online using the webcam, go to Help and Support. To enhance your computer or on your listening enjoyment, attach external audio devices such as a keyboard, mouse, external drive, printer, scanner or USB hub. (8) Audio-out (headphone)/Audio...
User Guide
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... factory. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 for instructions on both the computer and the monitor. After you have disabled the action key feature on or off. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to the system. f4 Switches the screen image between display devices connected...
... factory. See Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) on page 59 for instructions on both the computer and the monitor. After you have disabled the action key feature on or off. Icon Key Description f1 Opens Help and Support, which provides tutorials, information about the Windows operating system and your computer, answers to questions, and updates to the system. f4 Switches the screen image between display devices connected...
User Guide
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... Windows password before your current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the left pane, click Choose what the power button does. 3. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. Click Save changes. When the computer exits Hibernation, the power lights turn...
... Windows password before your current user account password, click Create or change other power settings and timeouts using Power Options. 1. In the left pane, click Choose what the power button does. 3. From the Start screen, type power options, then select Power options. 2. Click Change Settings that are currently unavailable. 4. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change your user account password, and then follow these steps: 1. Click Save changes. When the computer exits Hibernation, the power lights turn...
User Guide
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...; To use Power Options, click the power meter icon and select an item from the list. When a battery has reached the end of its useful life, do not dispose of remaining battery charge and the current power plan, on the Windows desktop. Running on battery power When a charged battery is not plugged into external power, the computer runs on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ●...
...; To use Power Options, click the power meter icon and select an item from the list. When a battery has reached the end of its useful life, do not dispose of remaining battery charge and the current power plan, on the Windows desktop. Running on battery power When a charged battery is not plugged into external power, the computer runs on the computer, screen brightness, external devices connected to quickly access power settings and view the remaining battery charge. ●...
User Guide
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... updated information. ▲ To enable this feature or manually adjust the settings, from external power for an extended period To shut down the tablet when it would be higher than it is not connected to the keyboard dock: ● Press the Windows key and the power button at the factory setting. Shut down (turning off) the computer CAUTION: Unsaved information is available, Smart Connect updates open programs, including the operating...
... updated information. ▲ To enable this feature or manually adjust the settings, from external power for an extended period To shut down the tablet when it would be higher than it is not connected to the keyboard dock: ● Press the Windows key and the power button at the factory setting. Shut down (turning off) the computer CAUTION: Unsaved information is available, Smart Connect updates open programs, including the operating...
User Guide
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... changes color to show that the system can safely delete to free up disk space. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you would not be getting the most recent gaming software. NOTE: A hard drive in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers...
... changes color to show that the system can safely delete to free up disk space. 2. Using Disk Cleanup Disk Cleanup searches the hard drive for unnecessary files that you would not be getting the most recent gaming software. NOTE: A hard drive in an optional docking device or connected to a USB port is not protected by HP 3D DriveGuard. Identifying HP 3D DriveGuard status The hard drive light on a regular basis. Updating programs and drivers...
User Guide
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... the Start screen, type control panel, and then select Control Panel. At this location, you receive an alert. When a firewall is installed on your home network to fully protect your computer. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. It is blocked. You can disable programs, utilities, or the operating system, or cause them , and in order to protect all the computers on -screen instructions...
... the Start screen, type control panel, and then select Control Panel. At this location, you receive an alert. When a firewall is installed on your home network to fully protect your computer. Installing critical security updates CAUTION: Microsoft sends out alerts regarding critical updates. It is blocked. You can disable programs, utilities, or the operating system, or cause them , and in order to protect all the computers on -screen instructions...
User Guide
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... the path to the location on your hard drive. Follow the on -screen instructions to download your hard drive designation. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) You may need to access this information to reliable external power using the AC adapter. Follow the on -screen instructions. 4. From the Start screen, type file, and then...
... the path to the location on your hard drive. Follow the on -screen instructions to download your hard drive designation. If the update is more recent than your BIOS, make a note of the date, name, or other software components. 60 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) You may need to access this information to reliable external power using the AC adapter. Follow the on -screen instructions. 4. From the Start screen, type file, and then...
User Guide
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... a USB port on an external device, such as a USB hub. ● Be sure that best matches your system. Restore and recovery 63 HP Recovery Manager will be connected to a USB port on the computer; From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from backup, refreshing...
... a USB port on an external device, such as a USB hub. ● Be sure that best matches your system. Restore and recovery 63 HP Recovery Manager will be connected to a USB port on the computer; From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on -screen instructions. ● If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from backup, refreshing...
User Guide
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... the replacement drive. For more information, see Creating HP Recovery media on -screen instructions. What you need for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to retain. For software not provided with the computer. This type of HP Recovery media to restore the factory image to its original factory state by deleting all information from the hard drive and re-creating the partitions. Recovering using HP Recovery Manager HP Recovery Manager software allows...
... the replacement drive. For more information, see Creating HP Recovery media on -screen instructions. What you need for recovery discs or a recovery USB flash drive. Using the HP Recovery partition (select models only) The HP Recovery partition (select models only) allows you to retain. For software not provided with the computer. This type of HP Recovery media to restore the factory image to its original factory state by deleting all information from the hard drive and re-creating the partitions. Recovering using HP Recovery Manager HP Recovery Manager software allows...
User Guide
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... to recover You can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. Follow the on page 65. 3. So before beginning these steps to remove the HP Recovery partition: 1. Restore and recovery 65 Select Troubleshoot from . 4. Insert the HP Recovery media that you press the power button. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free...
... to recover You can use the Windows Refresh option or the Windows option to remove everything and reinstall Windows. If possible, back up hard drive space. See Changing the computer boot order on -screen instructions. Follow the on page 65. 3. So before beginning these steps to remove the HP Recovery partition: 1. Restore and recovery 65 Select Troubleshoot from . 4. Insert the HP Recovery media that you press the power button. 2. Removing the HP Recovery partition (select models only) HP Recovery Manager software allows you to remove the HP Recovery partition to free...
User Guide
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... do 2 H hard drive HP 3D DriveGuard 50 HDMI configuring audio 34 HDMI port connecting 33 identifying 15, 31 headphones and microphones, connecting 32 headphones, connecting 32 Hibernation exiting 44 initiated during critical battery level 46 initiating 44 high-definition devices, connecting 33, 34 hot keys description 42 using 42 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP CoolSense 48 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 65 starting 65 HP Recovery media creating 62 recovery 65...
... do 2 H hard drive HP 3D DriveGuard 50 HDMI configuring audio 34 HDMI port connecting 33 identifying 15, 31 headphones and microphones, connecting 32 headphones, connecting 32 Hibernation exiting 44 initiated during critical battery level 46 initiating 44 high-definition devices, connecting 33, 34 hot keys description 42 using 42 HP 3D DriveGuard 50 HP and third-party software updates, installing 57 HP CoolSense 48 HP PC Hardware Diagnostics (UEFI) downloading 61 using 60 HP Recovery Manager correcting boot problems 65 starting 65 HP Recovery media creating 62 recovery 65...
User Guide
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... 34 O operating environment 66 original system recovery 64 P passwords Setup Utility (BIOS) 56 Windows 56 ports docking 6 HDMI 15, 31, 33 Intel Wireless Display 34 Miracast 34 USB 3.0 15, 31 power battery 45 power button, identifying 7, 13 power connector, identifying 6, 15 product name and number, computer 16 public WLAN connection 27 R recovery discs 62, 65 HP Recovery Manager 64 media 65 options 63 starting 65 supported discs 62 system 64 USB flash drive 65 using HP Recovery media 63 recovery media creating 62 creating using HP Recovery Manager 63 recovery partition removing 65 regulatory...
... 34 O operating environment 66 original system recovery 64 P passwords Setup Utility (BIOS) 56 Windows 56 ports docking 6 HDMI 15, 31, 33 Intel Wireless Display 34 Miracast 34 USB 3.0 15, 31 power battery 45 power button, identifying 7, 13 power connector, identifying 6, 15 product name and number, computer 16 public WLAN connection 27 R recovery discs 62, 65 HP Recovery Manager 64 media 65 options 63 starting 65 supported discs 62 system 64 USB flash drive 65 using HP Recovery media 63 recovery media creating 62 creating using HP Recovery Manager 63 recovery partition removing 65 regulatory...
HP Pavilion x2 Detachable Notebook PC HP Split x2 Detachable PC - Maintenance and Service Guide
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... optional docking device, or connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is complete. During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. You will need this path when you are revealed on the screen reports a successful installation, you connect your hard drive where the BIOS update is downloaded. The BIOS installation...
... optional docking device, or connected to reliable external power using the AC adapter. You may need to access this information to locate the update later, after the download is complete. During the download and installation, follow these steps: 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. You will need this path when you are revealed on the screen reports a successful installation, you connect your hard drive where the BIOS update is downloaded. The BIOS installation...
HP Pavilion x2 Detachable Notebook PC HP Split x2 Detachable PC - Maintenance and Service Guide
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... Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition (select models only) on -screen instructions. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Factory Reset option of expertise: ● Windows offers several options for restoring from the HP website. Restore and recovery 77 From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation...
... Image Recovery installs only drivers and hardware-enabling applications. For more information, see Removing the HP Recovery partition (select models only) on -screen instructions. If you have replaced the hard drive, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or use the Factory Reset option of expertise: ● Windows offers several options for restoring from the HP website. Restore and recovery 77 From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation...
HP Pavilion x2 Detachable Notebook PC HP Split x2 Detachable PC - Maintenance and Service Guide
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... audio 1 display panel 1 external media cards 2 graphics 1 hard drives 1 keyboard 3 memory module 1 microphone 1 operating system 3 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 sensor 2 serviceability 3 video 1 wireless 2 product name 1 product name and number, computer 13 R recovery discs 76, 79 HP Recovery Manager 78 media 79 options 77 starting 78 supported discs 76 system 78 USB flash drive 79 using HP Recovery media 77 recovery media creating 76 creating using HP Recovery Manager 77 recovery partition removing 79 regulatory information 13 removal/replacement...
... audio 1 display panel 1 external media cards 2 graphics 1 hard drives 1 keyboard 3 memory module 1 microphone 1 operating system 3 pointing device 3 ports 2 power requirements 3 processors 1 product name 1 sensor 2 serviceability 3 video 1 wireless 2 product name 1 product name and number, computer 13 R recovery discs 76, 79 HP Recovery Manager 78 media 79 options 77 starting 78 supported discs 76 system 78 USB flash drive 79 using HP Recovery media 77 recovery media creating 76 creating using HP Recovery Manager 77 recovery partition removing 79 regulatory information 13 removal/replacement...