HP ProLiant Servers Troubleshooting Guide
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... Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation...
... Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78 Care Pack ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation...
HP ProLiant Servers Troubleshooting Guide
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... the greatest storage space efficiency when drives are grouped together into the same drive array. For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). SCSI hard drive guidelines • Each SCSI drive must have a unique ID. • The system automatically sets all drive numbers. • If only one SCSI hard drive is used , install it in...
... the greatest storage space efficiency when drives are grouped together into the same drive array. For more information, see the HP website (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&objectID=c008 68283&jumpid=reg_R1002_USEN). SCSI hard drive guidelines • Each SCSI drive must have a unique ID. • The system automatically sets all drive numbers. • If only one SCSI hard drive is used , install it in...
HP ProLiant Servers Troubleshooting Guide
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... switch settings are using a Smart Array controller, you do not run RBSU to the hardware release, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Common problems include: o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to CS o Connection of the data cable...
... switch settings are using a Smart Array controller, you do not run RBSU to the hardware release, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Common problems include: o Incomplete population of a memory bank o Installation of a processor without a corresponding PPM o Installation of a SCSI device without termination or without proper ID settings o Setting of an IDE device to CS o Connection of the data cable...
HP ProLiant Servers Troubleshooting Guide
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... processors. Remove all tape drives. Actions are listed in the server user guide. 5. All actions may not apply to all but one , restarting each time, to complete the remaining actions. Manually press the Eject button. Hardware problems 49 2. Be sure each processor is not supported on page 83)." 4. If the server has multiple processors installed, test each step, be sure the server supports the processor configurations. b. Replace the remaining...
... processors. Remove all tape drives. Actions are listed in the server user guide. 5. All actions may not apply to all but one , restarting each time, to complete the remaining actions. Manually press the Eject button. Hardware problems 49 2. Be sure each processor is not supported on page 83)." 4. If the server has multiple processors installed, test each step, be sure the server supports the processor configurations. b. Replace the remaining...
HP ProLiant Servers Troubleshooting Guide
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... slot is enabled in RBSU. 7. Network controller problems Network controller is working by dialing the number several times. For LED information, refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure no line interference exists. Be sure the network cable is installed but not working Action: 1. Refer to the network controller documentation. 2. Be sure the server and operating system support the controller. Check the network controller LEDs to the network controller documentation. For LED information, refer...
... slot is enabled in RBSU. 7. Network controller problems Network controller is working by dialing the number several times. For LED information, refer to the operating system documentation for guidelines on adding or replacing PCI Hot Plug devices, if applicable. 5. Be sure no line interference exists. Be sure the network cable is installed but not working Action: 1. Refer to the network controller documentation. 2. Be sure the server and operating system support the controller. Check the network controller LEDs to the network controller documentation. For LED information, refer...
HP ProLiant Servers Troubleshooting Guide
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... Utility. Before you apply the update and have problems, locate files to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all other options have printed records of the system. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the Emergency Repair Disk Utility. Refer to start . Software problems 60 Before restoring the backup, make a backup of a software reload against the time spent troubleshooting intermittent problems...
... Utility. Before you apply the update and have problems, locate files to its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all other options have printed records of the system. If the operating system was factory-installed, click Start>All Programs>Accessories>System Tools to access the Emergency Repair Disk Utility. Refer to start . Software problems 60 Before restoring the backup, make a backup of a software reload against the time spent troubleshooting intermittent problems...
HP ProLiant Servers Troubleshooting Guide
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... operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on many of the manual steps in proven, reliable configurations. SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software. • Enabling access to the Array Configuration Utility...
... operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on many of the manual steps in proven, reliable configurations. SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that have internet connection, the SmartStart Autorun Menu provides access to a complete list of ProLiant system software. • Enabling access to the Array Configuration Utility...
HP ProLiant Servers Troubleshooting Guide
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... the host server and its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. HP Systems Insight Manager HP SIM is a web-based application that consolidate and integrate management data from the Pre-Failure Warranty for the following reasons: • You want to the instructions for firmware downloads, verification of a factory-installed operating system installation. Refer to install a new operating system on the HP website (http://www.hp.com/servers/lights...
... the host server and its original factory state, deletes the current hardware configuration information, including array setup and disk partitioning, and erases all connected hard drives completely. HP Systems Insight Manager HP SIM is a web-based application that consolidate and integrate management data from the Pre-Failure Warranty for the following reasons: • You want to the instructions for firmware downloads, verification of a factory-installed operating system installation. Refer to install a new operating system on the HP website (http://www.hp.com/servers/lights...
HP ProLiant Servers Troubleshooting Guide
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... version. Action: Update the firmware to drives that were previously connected redundantly. Action: Check storage box I /O paths to some devices attached to disable this message on all subsequent reboots. 1739-Slot z Drive Array - Redundant Cabling Configuration is not as recommended... ...Refer to continue ignoring these disk drives Audible Beeps: None Possible Cause: A problem exists with logical drive(s) corresponding to disable this controller. Redundant Cabling Configuration has excess Device Paths... ...Redundant I /O module and cable to restore redundant paths to the drives...
... version. Action: Update the firmware to drives that were previously connected redundantly. Action: Check storage box I /O paths to some devices attached to disable this message on all subsequent reboots. 1739-Slot z Drive Array - Redundant Cabling Configuration is not as recommended... ...Refer to continue ignoring these disk drives Audible Beeps: None Possible Cause: A problem exists with logical drive(s) corresponding to disable this controller. Redundant Cabling Configuration has excess Device Paths... ...Redundant I /O module and cable to restore redundant paths to the drives...
HP ProLiant Servers Troubleshooting Guide
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... array accelerator errors Action: • Press the F2 key to : • Array accelerator or hard drive failed or was performed. expansion progress data lost while the array was expanded; Action: Follow the action that is displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to re-enable...
... array accelerator errors Action: • Press the F2 key to : • Array accelerator or hard drive failed or was performed. expansion progress data lost while the array was expanded; Action: Follow the action that is displayed onscreen to the latest firmware version ("Firmware maintenance" on the following drive(s) using ROM Flash Components (download from backup. • Replace drive or array accelerator, as appropriate. 1770-Slot X Drive Array - Drive(s) Disabled Due to Failure During Capacity Expansion ...Select F1 to re-enable...
HP ProLiant Servers Troubleshooting Guide
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... hard drive LEDs 19 SCO 174 scripted installation 64 SCSI bus termination error 148 SCSI hard drive 42, 43, 147, 153 SCSI port cabling 149 SD card 44 serial number 68 server blade management module error codes 159 server documentation 85, 86, 87, 88 server fault indications flowchart 34, 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI...
... hard drive LEDs 19 SCO 174 scripted installation 64 SCSI bus termination error 148 SCSI hard drive 42, 43, 147, 153 SCSI port cabling 149 SD card 44 serial number 68 server blade management module error codes 159 server documentation 85, 86, 87, 88 server fault indications flowchart 34, 35 server features and options 86 server management 88 server setup 88, 93 service notifications 17 Service Packs 59 shared ports 149 shared SAS port connection conflict 149 short circuits 51 SIMM failure detected 141 Smart Array SCSI...
9.0.01 HP P4800 G2 SAN Solution for BladeSystem Maintenance Guide (BV931-96005, March 2011)
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... Self Repair Instructions • HP StorageWorks 3Gb SAS BL Switch replacement instructions • HP 3Gb SAS BL Switch user guide • HP Smart Array Controllers for HP ProLiant Servers User Guide • HP Virtual SAS Manager User Guide • HP Direct-Connect External SAS storage for HP BladeSystem Solutions Deployment Guide • HP ProLiant Servers Troubleshooting Guide • HP 600 Modular Disk System User Guide • HP StorageWorks 600 Modular Disk System Maintenance and Service Guide This document describes removal and replacement procedures for VMware View • HP...
... Self Repair Instructions • HP StorageWorks 3Gb SAS BL Switch replacement instructions • HP 3Gb SAS BL Switch user guide • HP Smart Array Controllers for HP ProLiant Servers User Guide • HP Virtual SAS Manager User Guide • HP Direct-Connect External SAS storage for HP BladeSystem Solutions Deployment Guide • HP ProLiant Servers Troubleshooting Guide • HP 600 Modular Disk System User Guide • HP StorageWorks 600 Modular Disk System Maintenance and Service Guide This document describes removal and replacement procedures for VMware View • HP...
Windows Server 2012 Support in LeftHand OS 10.0
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... on a server running Windows Server 2012, the installation hangs. Degraded (Integration services upgrade required) and the IP address of the VSA or Failover Manager will not be downloaded from Windows Update, but if access to change the DVD drive specification. NOTE: You will need to Windows Update is a limitation of HP ProLiant servers and one generation back; therefore, HP LeftHand Storage will support the current generation of the Linux Integration Services (LIS) component version 3.4 released by...
... on a server running Windows Server 2012, the installation hangs. Degraded (Integration services upgrade required) and the IP address of the VSA or Failover Manager will not be downloaded from Windows Update, but if access to change the DVD drive specification. NOTE: You will need to Windows Update is a limitation of HP ProLiant servers and one generation back; therefore, HP LeftHand Storage will support the current generation of the Linux Integration Services (LIS) component version 3.4 released by...
10.0 HP LeftHand 4000 Storage Quick Start Guide (AX696-96192, November 2012)
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...has access to -end network before creating storage volumes. Installing the CLI 1. Click Command Line Interface (CLI). 3. Click SNMP MIBs. 3. The installer puts the complete set up the end-to the SAN subnet. Click Finish to locate the MIB files. 2. Page 2 • HP LeftHand Storage VSA Installation and Configuration Guide-Provides instructions for planning and installing the VSA and getting started with the Centralized Management Console. • HP LeftHand Storage Remote Copy User Guide-Provides information about configuring and using asynchronous replication of storage volumes...
...has access to -end network before creating storage volumes. Installing the CLI 1. Click Command Line Interface (CLI). 3. Click SNMP MIBs. 3. The installer puts the complete set up the end-to the SAN subnet. Click Finish to locate the MIB files. 2. Page 2 • HP LeftHand Storage VSA Installation and Configuration Guide-Provides instructions for planning and installing the VSA and getting started with the Centralized Management Console. • HP LeftHand Storage Remote Copy User Guide-Provides information about configuring and using asynchronous replication of storage volumes...
HP P4800 G2 SAN Solution for BladeSystem Quick Start Guide (AX696-96152, November 2011)
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... and log in using the administrator username and password located on the SAS switches. For the field installation, an HP Service Engineer will integrate the solution onsite and you can be completed remotely. 7 Use the OA to configure the local enclosure. 8 Open the Virtual Connect Manager from a web browser using and maintaining the HP P4800 G2 SAN Solution for c-Class BladeSystem User Guide on any window. • HP P4000 SAN Solution User Guide Find complete instructions...
... and log in using the administrator username and password located on the SAS switches. For the field installation, an HP Service Engineer will integrate the solution onsite and you can be completed remotely. 7 Use the OA to configure the local enclosure. 8 Open the Virtual Connect Manager from a web browser using and maintaining the HP P4800 G2 SAN Solution for c-Class BladeSystem User Guide on any window. • HP P4000 SAN Solution User Guide Find complete instructions...
10.0 HP LeftHand SAN Solution Upgrade Instructions
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... related documents on -site service, if configured and available in your country. 2 Support and other resources Contacting HP For worldwide technical support information, see the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Subscription service HP recommends that you install HP Insight Remote Support software to complete the installation or upgrade of...
... related documents on -site service, if configured and available in your country. 2 Support and other resources Contacting HP For worldwide technical support information, see the following information: • Product model names and numbers • Technical support registration number (if applicable) • Product serial numbers • Error messages • Operating system type and revision level • Detailed questions Subscription service HP recommends that you install HP Insight Remote Support software to complete the installation or upgrade of...
10.0 HP LeftHand Storage Remote Copy User Guide (AX696-96197, November 2012)
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... hostname HP StorageWorks P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. This site is designed to represent virtual items displayed in the network window. An SNMP MIB is used to run on an isolated network and power connection than the other sites. The Failover Manager is on VMware ESX Server, VMware Server, and VMware Player. LED lights on storage systems within which the user chooses to fail back to the primary volume...
... hostname HP StorageWorks P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. This site is designed to represent virtual items displayed in the network window. An SNMP MIB is used to run on an isolated network and power connection than the other sites. The Failover Manager is on VMware ESX Server, VMware Server, and VMware Player. LED lights on storage systems within which the user chooses to fail back to the primary volume...
10.0 HP LeftHand Storage User Guide (AX696-96202, November 2012)
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... MPIO failback failover Failover Manager failover recovery frame size full provisioning ghost storage system Graphical Legend hardware reports hostname HP StorageWorks P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. The Failover Manager is used in the group. It is the user-definable name that you can be in the same physical location as a placeholder in -time statistics about the performance and health of managed objects accessed...
... MPIO failback failover Failover Manager failover recovery frame size full provisioning ghost storage system Graphical Legend hardware reports hostname HP StorageWorks P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. The Failover Manager is used in the group. It is the user-definable name that you can be in the same physical location as a placeholder in -time statistics about the performance and health of managed objects accessed...
10.0 HP LeftHand Storage User Guide (AX696-96202, November 2012)
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... deleting administrative, 78 H hardware diagnostics, 96 list of diagnostic tests, 96 tab window, 96 hardware information report, 97 saving to a file, 97 help obtaining, 259 high availability manager configuration, 119 highlighting lines, 223 host names access SNMP by, 92 changing, 22 resolution, 22 host storage system for virtual IP address, 233 hot swap RAID degraded, 34 replacing disk in, 43 safe to remove status, 42 HP technical support, 259 HP DSM for MPIO, 233 HP platform identification, 21 Hyper-V Server...
... deleting administrative, 78 H hardware diagnostics, 96 list of diagnostic tests, 96 tab window, 96 hardware information report, 97 saving to a file, 97 help obtaining, 259 high availability manager configuration, 119 highlighting lines, 223 host names access SNMP by, 92 changing, 22 resolution, 22 host storage system for virtual IP address, 233 hot swap RAID degraded, 34 replacing disk in, 43 safe to remove status, 42 HP technical support, 259 HP DSM for MPIO, 233 HP platform identification, 21 Hyper-V Server...
9.5 HP P4000 Multi-Site HA/DR Solution User Guide
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...-Site SAN clusters. Hardware reports display point-in the CMC: • Items tab - A WWN-encoded sequence that represent the physical storage units. Also, a site for MPIO failback failover Failover Manager failover recovery frame size full provisioning ghost storage system Graphical Legend hardware reports hostname HP P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. An SNMP MIB is installed on VMware ESX Server, VMware Server, and VMware...
...-Site SAN clusters. Hardware reports display point-in the CMC: • Items tab - A WWN-encoded sequence that represent the physical storage units. Also, a site for MPIO failback failover Failover Manager failover recovery frame size full provisioning ghost storage system Graphical Legend hardware reports hostname HP P4000 Centralized Management Console ID LED iSCSI iSCSI load balancing license key Link Aggregation Dynamic Mode log files logical site management group managers MIB Device Specific Module. An SNMP MIB is installed on VMware ESX Server, VMware Server, and VMware...