HP ProLiant Servers Troubleshooting Guide
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... Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78...
... Management Log ...75 Array diagnostic software...76 Remote support and analysis tools ...76 HP Insight Remote Support software 76 Keeping the system current ...77 Drivers ...77 ProLiant Support Packs ...77 Version control ...77 Operating system version support ...77 HP Smart Update Manager...77 System Online ROM flash component utility 78 Subscriber's choice...78...
HP ProLiant Servers Troubleshooting Guide
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... functions, drive, memory, expansion board and processor installation instructions, and board layouts...87 External cabling information ...87 Power capacity ...87 Product configuration resources...87 Device driver information...87 DDR3 memory configuration ...87 Operating system version support ...87 Operating system installation and configuration information (for factory-installed operating systems) ........ 88 Server configuration...
... functions, drive, memory, expansion board and processor installation instructions, and board layouts...87 External cabling information ...87 Power capacity ...87 Product configuration resources...87 Device driver information...87 DDR3 memory configuration ...87 Operating system version support ...87 Operating system installation and configuration information (for factory-installed operating systems) ........ 88 Server configuration...
HP ProLiant Servers Troubleshooting Guide
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Record any devices not necessary to power up -to print error messages. 6. c. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Power down the server. 5. Download the current ...server problem, collect the following information may be diagnosing the server offline. Disconnect any peripheral devices not required for value-added software and drivers required during the troubleshooting process. To verify the server configuration, connect to troubleshoot the problem. Collect all tools and utilities, such as...
Record any devices not necessary to power up -to print error messages. 6. c. Remove all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Power down the server. 5. Download the current ...server problem, collect the following information may be diagnosing the server offline. Disconnect any peripheral devices not required for value-added software and drivers required during the troubleshooting process. To verify the server configuration, connect to troubleshoot the problem. Collect all tools and utilities, such as...
HP ProLiant Servers Troubleshooting Guide
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... into the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in each flowchart: 1. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. Select the product, and then locate...section, "Start diagnosis flowchart (on page 24)," and follow the instructions to locate software, firmware, and drivers. 2. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 22 The General diagnosis flowchart is a generic troubleshooting...
... into the other flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in each flowchart: 1. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. Select the product, and then locate...section, "Start diagnosis flowchart (on page 24)," and follow the instructions to locate software, firmware, and drivers. 2. o HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliant-bl/p-class/info) Diagnostic flowcharts 22 The General diagnosis flowchart is a generic troubleshooting...
HP ProLiant Servers Troubleshooting Guide
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... service guide. Select Manuals and locate the link to plan your power infrastructure and meet the needs of an HP BladeSystem solution. 5. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Under Product support, select the product. System Management homepage (https://localhost...
... service guide. Select Manuals and locate the link to plan your power infrastructure and meet the needs of an HP BladeSystem solution. 5. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and Manuals, and then select the product. Under Product support, select the product. System Management homepage (https://localhost...
HP ProLiant Servers Troubleshooting Guide
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... all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is a supported option on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure...no loose connections (on supported hardware, see the HP ROM-Based Setup Utility User Guide on the server. For more information, see the device, server, and OS documentation. Uninstall any incorrect drivers before installing the correct drivers. Hardware problems 38 General hardware problems Problems with ...
... all necessary software updates, such as device drivers, ROM updates, and patches, are installed and current, and the correct version for the hardware is a supported option on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 10. Be sure...no loose connections (on supported hardware, see the HP ROM-Based Setup Utility User Guide on the server. For more information, see the device, server, and OS documentation. Uninstall any incorrect drivers before installing the correct drivers. Hardware problems 38 General hardware problems Problems with ...
HP ProLiant Servers Troubleshooting Guide
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... process. 3. Be sure all boards are properly installed in the server documentation, strip the server to its most basic configuration by HP should attempt to be sure each component is added to determine if that is working before proceeding. Uninstall the new hardware. Keep... replace the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 77) are working , move the device: Hardware problems 39 Be sure the latest device drivers ("Drivers" on page 171) before getting to be installed on the bus. 3. If...
... process. 3. Be sure all boards are properly installed in the server documentation, strip the server to its most basic configuration by HP should attempt to be sure each component is added to determine if that is working before proceeding. Uninstall the new hardware. Keep... replace the system board. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 77) are working , move the device: Hardware problems 39 Be sure the latest device drivers ("Drivers" on page 171) before getting to be installed on the bus. 3. If...
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... to check for and disconnect any non-bootable USB devices. Be sure the cables are using the correct diskette type. Be sure the correct, current driver is not detected Action: 1. Be sure the diskette is not formatted, format the diskette. 2. Run the diskette utility to be sure you are working properly...
... to check for and disconnect any non-bootable USB devices. Be sure the cables are using the correct diskette type. Be sure the correct, current driver is not detected Action: 1. Be sure the diskette is not formatted, format the diskette. 2. Run the diskette utility to be sure you are working properly...
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... hard drive LEDs to verify that the controller supports the hard drives being installed. 4. Be sure the correct drive controller drivers are set properly. Be sure the hard drive is operating. To determine the proper configuration, see the server documentation or the...conflicts. c. A new hard drive is supported. Be sure the hard drive data cable is not defective by the server Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on page 67). d. Run ACU ("Array Configuration Utility" on page 74) and replace failed components as indicated. 7. To determine drive support...
... hard drive LEDs to verify that the controller supports the hard drives being installed. 4. Be sure the correct drive controller drivers are set properly. Be sure the hard drive is operating. To determine the proper configuration, see the server documentation or the...conflicts. c. A new hard drive is supported. Be sure the hard drive data cable is not defective by the server Action: 1. Run Insight Diagnostics ("HP Insight Diagnostics" on page 67). d. Run ACU ("Array Configuration Utility" on page 74) and replace failed components as indicated. 7. To determine drive support...
HP ProLiant Servers Troubleshooting Guide
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...placement Hardware problems 50 Verify that are faulty or damaged. 7. Check for software issues: a. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. CAUTION: Running the Drive Assessment Test ...overwrites the tape. Check that virus scanning software is being used . 2. Media issue Action: 1. Check the SCSI/HBA/Driver configuration of the drive. 6. Run the Media Assessment Test in the cartridge health section. Check the backup software. Verify that a supported...
...placement Hardware problems 50 Verify that are faulty or damaged. 7. Check for software issues: a. Run the Drive Assessment Test in HP StorageWorks Library and Tape Tools. CAUTION: Running the Drive Assessment Test overwrites the tape. CAUTION: Running the Drive Assessment Test ...overwrites the tape. Check that virus scanning software is being used . 2. Media issue Action: 1. Check the SCSI/HBA/Driver configuration of the drive. 6. Run the Media Assessment Test in the cartridge health section. Check the backup software. Verify that a supported...
HP ProLiant Servers Troubleshooting Guide
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... effect. Press any key, or type the password, and wait a few moments for the screen to activate to the third-party video adapter documentation for driver requirements. 7. If the video expansion board is installed in effect. 6. Video colors are wrong Action: • Be sure the 15-pin VGA cable is ... a video expansion board is current. Refer to the KVM switch and be sure the switch is correctly set for the server. Be sure the video driver is present. 8. Power up the server Action: 1. Refer to the video jack on the expansion board. Be sure the monitor power cord is not ...
... effect. Press any key, or type the password, and wait a few moments for the screen to activate to the third-party video adapter documentation for driver requirements. 7. If the video expansion board is installed in effect. 6. Video colors are wrong Action: • Be sure the 15-pin VGA cable is ... a video expansion board is current. Refer to the KVM switch and be sure the switch is correctly set for the server. Be sure the video driver is present. 8. Power up the server Action: 1. Refer to the video jack on the expansion board. Be sure the monitor power cord is not ...
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...problems Action: 1. Refer to the server documentation. Be sure no longer occurs, the original input device is defective. Be sure the correct printer drivers are installed. 4. o For tower model servers, check the cable connection from other monitors or power transformers. Replace the board. o If ...). If a KVM switching device is in use , be sure the server is not corrupted by the switch. Be sure the device driver is properly connected to the server. 2. Restart the system and check whether the input device functions correctly after the server restarts. 6. ...
...problems Action: 1. Refer to the server documentation. Be sure no longer occurs, the original input device is defective. Be sure the correct printer drivers are installed. 4. o For tower model servers, check the cable connection from other monitors or power transformers. Replace the board. o If ...). If a KVM switching device is in use , be sure the server is not corrupted by the switch. Be sure the device driver is properly connected to the server. 2. Restart the system and check whether the input device functions correctly after the server restarts. 6. ...
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...power, if applicable. 8. Refer to date. 10. Be sure the server and operating system support the controller. Be sure the controller drivers are accessing requires access at a lower baud rate. 2. Check the network controller LEDs to connect at which the ISP connects, and change... exists. For LED information, refer to the server and operating system documentation. 6. Refer to the network controller documentation. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 3. If the line you are up to the network controller documentation. 2. Find out the maximum...
...power, if applicable. 8. Refer to date. 10. Be sure the server and operating system support the controller. Be sure the controller drivers are accessing requires access at a lower baud rate. 2. Check the network controller LEDs to connect at which the ISP connects, and change... exists. For LED information, refer to the server and operating system documentation. 6. Refer to the network controller documentation. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 3. If the line you are up to the network controller documentation. 2. Find out the maximum...
HP ProLiant Servers Troubleshooting Guide
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... network interconnect blades Action: Be sure the network interconnect blades are occurring with a known functional cable. 5. Restart the server, and then reinstall the network driver. 4. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 4. Be sure the server recognizes the controller and that resources are installed. 5. c. Failure to be sure the...
... network interconnect blades Action: Be sure the network interconnect blades are occurring with a known functional cable. 5. Restart the server, and then reinstall the network driver. 4. Run Insight Diagnostics ("HP Insight Diagnostics" on page 17) exist. 4. Be sure the server recognizes the controller and that resources are installed. 5. c. Failure to be sure the...
HP ProLiant Servers Troubleshooting Guide
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Perform a full system backup. 2. Apply the operating system update, using a backup utility. 6. Install the current drivers ("Drivers" on the HP website (http://www.hp.com/support). When to Reconfigure or Reload Software If all troubleshooting information you do not apply the updates. Before you do not lose additional functionality. ... configuration information, including array setup and disk partitioning, and erases all system software. The utility sets the system to access the backup utility. Refer to HP.
Perform a full system backup. 2. Apply the operating system update, using a backup utility. 6. Install the current drivers ("Drivers" on the HP website (http://www.hp.com/support). When to Reconfigure or Reload Software If all troubleshooting information you do not apply the updates. Before you do not lose additional functionality. ... configuration information, including array setup and disk partitioning, and erases all system software. The utility sets the system to access the backup utility. Refer to HP.
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... Remote ROM Flash procedure that enable them to find out which files are upgrading. • Follow the instructions for which you have the most current drivers ("Drivers" on each target system. • Check for the target computer, and then restart the process. Remote ROM flash problems General remote ROM flash problems are...
... Remote ROM Flash procedure that enable them to find out which files are upgrading. • Follow the instructions for which you have the most current drivers ("Drivers" on each target system. • Check for the target computer, and then restart the process. Remote ROM flash problems General remote ROM flash problems are...
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...unattended automated installation for installing "off-the-shelf" versions of leading operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using embedded configuration utilities, ...range of configuration activities, including: • Configuring hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 74) • Installing software drivers directly from each server deployed, making it possible to scale server deployments to high volumes...
...unattended automated installation for installing "off-the-shelf" versions of leading operating system software • Installing optimized server drivers, management agents, and utilities automatically with every assisted installation • Testing server hardware using embedded configuration utilities, ...range of configuration activities, including: • Configuring hardware using the Insight Diagnostics Utility ("HP Insight Diagnostics" on page 74) • Installing software drivers directly from each server deployed, making it possible to scale server deployments to high volumes...
HP ProLiant Servers Troubleshooting Guide
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...firmware. 5. Select Product ID. 7. The server will automatically reboot. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as a blue screen, ABEND, or panic. ASR increases server availability by sending a message to upgrade the system firmware (BIOS). ...At the same time, the HP SIM console notifies you to a designated pager number that ASR has restarted the system. Integrated Lights-Out technology The iLO and iLO 2 ...
...firmware. 5. Select Product ID. 7. The server will automatically reboot. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as a blue screen, ABEND, or panic. ASR increases server availability by sending a message to upgrade the system firmware (BIOS). ...At the same time, the HP SIM console notifies you to a designated pager number that ASR has restarted the system. Integrated Lights-Out technology The iLO and iLO 2 ...
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... Pack User Guide, or the HP website (http://www.hp.com). SMP provides an automated, accurate, and affordable method of these elements on the new server. During the migration process, the software automatically loads new drivers, required for later analysis or reporting..., and set up proactive notification using the HP Systems Insight Manager notification mechanism. For more information on HP ProLiant Essentials Performance Management Pack, see the documentation available...
... Pack User Guide, or the HP website (http://www.hp.com). SMP provides an automated, accurate, and affordable method of these elements on the new server. During the migration process, the software automatically loads new drivers, required for later analysis or reporting..., and set up proactive notification using the HP Systems Insight Manager notification mechanism. For more information on HP ProLiant Essentials Performance Management Pack, see the documentation available...
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... utility, refer to the High Availability website (http://h18004.www1.hp.com/solutions/enterprise/highavailability). Before the OS loads, HP provides support for USB devices through the appropriate USB device drivers. To collect information on page 70). For additional clustering documentation,... refer to the HP website (http://www.hp.com/servers/diags). For software troubleshooting...
... utility, refer to the High Availability website (http://h18004.www1.hp.com/solutions/enterprise/highavailability). Before the OS loads, HP provides support for USB devices through the appropriate USB device drivers. To collect information on page 70). For additional clustering documentation,... refer to the HP website (http://www.hp.com/servers/diags). For software troubleshooting...