HP ProLiant Servers Troubleshooting Guide
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...) ...10 375445-xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare......19 Hot-plug SCSI hard drive LED combinations 19 SAS and SATA hard drive LED combinations 19 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 20 Diagnostic flowcharts ...22 Troubleshooting flowcharts ...22 Troubleshooting flowchart reference websites 22 Start...
...) ...10 375445-xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom information ...16 Prepare......19 Hot-plug SCSI hard drive LED combinations 19 SAS and SATA hard drive LED combinations 19 Server updates with an HP Trusted Platform Module and BitLocker™ enabled 20 Diagnostic flowcharts ...22 Troubleshooting flowcharts ...22 Troubleshooting flowchart reference websites 22 Start...
HP ProLiant Servers Troubleshooting Guide
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... and beep codes ...114 Introduction to POST error messages 114 Non-numeric messages or beeps only 114 100 Series ...124 200 Series ...126 300 Series ...130 400 Series ...131 600 Series ...132 1100 Series ...133 1600 Series ...133 1700 Series ...137 Event list error messages ...155 Introduction to event list error messages 155 A CPU Power Module (System Board...
... and beep codes ...114 Introduction to POST error messages 114 Non-numeric messages or beeps only 114 100 Series ...124 200 Series ...126 300 Series ...130 400 Series ...131 600 Series ...132 1100 Series ...133 1600 Series ...133 1700 Series ...137 Event list error messages ...155 Introduction to event list error messages 155 A CPU Power Module (System Board...
HP ProLiant Servers Troubleshooting Guide
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...pinpoint the problem, use this section as a reference for software tools and utilities. • HP resources for ProLiant servers. Getting started 12 The section contains a series of this guide and to identify the best starting point for a problem, use this section...becomes necessary, use the following descriptions: • Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. How to use this section to begin ...
...pinpoint the problem, use this section as a reference for software tools and utilities. • HP resources for ProLiant servers. Getting started 12 The section contains a series of this guide and to identify the best starting point for a problem, use this section...becomes necessary, use the following descriptions: • Common problem resolution (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides. How to use this section to begin ...
HP ProLiant Servers Troubleshooting Guide
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...series servers. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. o HP BladeSystem p-Class Support and Documents (http://www.hp... reference websites Each flowchart contains references to external websites. Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 24)," ...
...series servers. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com/go/bizsupport) Select Manuals. o HP BladeSystem p-Class Support and Documents (http://www.hp... reference websites Each flowchart contains references to external websites. Diagnostic flowcharts Troubleshooting flowcharts To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section, "Start diagnosis flowchart (on page 24)," ...
HP ProLiant Servers Troubleshooting Guide
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... system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. Server fails to boot, all but one PPM, restart the server to see if the PPM is configured with... HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate...
... system emits continuous beeps, and an entry is logged to the Integrated Management Log (IML) Possible cause: The server is an HP ProLiant G6 server with 5500-series Xeon processors installed. Server fails to boot, all but one PPM, restart the server to see if the PPM is configured with... HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate...
HP ProLiant Servers Troubleshooting Guide
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...exists during this process, the server emits a series of option ROMs include: • Smart Array storage controller ROMs • Lights-Out Management ROM flash components • SAS hard drive ROMs • NIC firmware • HP Onboard Administrator for HP c-Class BladeSystem NOTE: The Onboard Administrator and ...NIC firmware are only supported in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ...
...exists during this process, the server emits a series of option ROMs include: • Smart Array storage controller ROMs • Lights-Out Management ROM flash components • SAS hard drive ROMs • NIC firmware • HP Onboard Administrator for HP c-Class BladeSystem NOTE: The Onboard Administrator and ...NIC firmware are only supported in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ...
HP ProLiant Servers Troubleshooting Guide
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...documentation on this system. Boot the system to flash the system to complete. Successful completion is strictly not supported on the HP website (http://www.hp.com/support). This system only supports 667 MHz Front Side Bus Speed Processors. Action: Refer to the server documentation for... the process to the latest ROM version. Unsupported DIMM(s) found in bay X is not supported by a series of beeps of increasing pitch. System Halted! Audible...
...documentation on this system. Boot the system to flash the system to complete. Successful completion is strictly not supported on the HP website (http://www.hp.com/support). This system only supports 667 MHz Front Side Bus Speed Processors. Action: Refer to the server documentation for... the process to the latest ROM version. Unsupported DIMM(s) found in bay X is not supported by a series of beeps of increasing pitch. System Halted! Audible...
HP ProLiant Servers Troubleshooting Guide
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... Cause: System ROM checksum. Update Option ROM for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: None Possible Cause: Options ROM on a ...correctly. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 171) before proceeding. Action: If the device is configured for HP Static Low mode and the current processor cannot...
... Cause: System ROM checksum. Update Option ROM for ProLiant option, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: None Possible Cause: Options ROM on a ...correctly. CAUTION: Only authorized technicians trained by HP should attempt to remove the system board. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 171) before proceeding. Action: If the device is configured for HP Static Low mode and the current processor cannot...
HP ProLiant Servers Troubleshooting Guide
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...or date. 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None Possible Cause: Nonvolatile configuration corrupted. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: ...page 75) has been reinitialized due to the real-time clock has occurred. Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. The system configuration has changed since the last boot (addition of...
...or date. 172-1-Configuration Non-volatile Memory Invalid Audible Beeps: None Possible Cause: Nonvolatile configuration corrupted. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 203-Memory Address Error Audible Beeps: None Possible Cause: ...page 75) has been reinitialized due to the real-time clock has occurred. Action: Event message, no action is required. 200 Series 201-Memory Error Audible Beeps: None Possible Cause: Memory failure detected. The system configuration has changed since the last boot (addition of...
HP ProLiant Servers Troubleshooting Guide
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... long, 1 short Possible Cause: A problem exists with a memory board powering up properly. Error messages 130 Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 214-Processor PPM Failed, Module X Audible Beeps: None Possible Cause: ... Power down the server, and then reconnect the keyboard. 2. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indic ated. 300 Series 301-Keyboard Error Audible Beeps: None Possible Cause: Keyboard failure occurred. Action: Exchange DIMMs ...
... long, 1 short Possible Cause: A problem exists with a memory board powering up properly. Error messages 130 Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 214-Processor PPM Failed, Module X Audible Beeps: None Possible Cause: ... Power down the server, and then reconnect the keyboard. 2. Action: Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indic ated. 300 Series 301-Keyboard Error Audible Beeps: None Possible Cause: Keyboard failure occurred. Action: Exchange DIMMs ...
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...on page 171) before proceeding. 2. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 74) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external... and internal ports are assigned to parallel port X. CAUTION: Only authorized technicians trained by HP should attempt to insure that no ...
...on page 171) before proceeding. 2. If you believe the system board requires replacement, contact HP Technical Support ("Contacting HP" on page 74) and replace failed components as indicated. 400 Series 40X-Parallel Port X Address Assignment Conflict Audible Beeps: 2 short Possible Cause: Both external... and internal ports are assigned to parallel port X. CAUTION: Only authorized technicians trained by HP should attempt to insure that no ...
HP ProLiant Servers Troubleshooting Guide
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...drive type correctly. Replace the diskette drive, the cable, or both. 3. Remove the diskette from working correctly. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk is corrupt. Action: Run the server setup utility to reassign resources for the parallel port and...-Diskette Boot Record Error Audible Beeps: None Possible Cause: The boot sector on page 74) and replace failed components as indicated. 600 Series 601-Diskette Controller Error Audible Beeps: None Possible Cause: Diskette controller circuitry failure occurred. Audible Beeps: 2 short Possible Cause: A hardware...
...drive type correctly. Replace the diskette drive, the cable, or both. 3. Remove the diskette from working correctly. Run Insight Diagnostics ("HP Insight Diagnostics" on the boot disk is corrupt. Action: Run the server setup utility to reassign resources for the parallel port and...-Diskette Boot Record Error Audible Beeps: None Possible Cause: The boot sector on page 74) and replace failed components as indicated. 600 Series 601-Diskette Controller Error Audible Beeps: None Possible Cause: Diskette controller circuitry failure occurred. Audible Beeps: 2 short Possible Cause: A hardware...
HP ProLiant Servers Troubleshooting Guide
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...replace failed components as the system may shutdown unexpectedly. Refer to server documentation for the system to cool. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict Audible Beeps: ...Replace battery (or add external battery). 1610-Temperature Violation Detected. - Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - If you have a failed system battery. WARNING: Pressing Esc is connected to COM X. Action: 1. The server may have...
...replace failed components as the system may shutdown unexpectedly. Refer to server documentation for the system to cool. Run Insight Diagnostics ("HP Insight Diagnostics" on page 74) and replace failed components as indicated. 612-Secondary Floppy Port Address Assignment Conflict Audible Beeps: ...Replace battery (or add external battery). 1610-Temperature Violation Detected. - Action: Run the server setup utility and correct the configuration. 1600 Series 1609 - If you have a failed system battery. WARNING: Pressing Esc is connected to COM X. Action: 1. The server may have...
HP ProLiant Servers Troubleshooting Guide
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Action: Run the server setup utility and correct the configuration. 1700 Series 1707 - Action: 1. Reboot the server. 2. Error messages 137 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None ...
Action: Run the server setup utility and correct the configuration. 1700 Series 1707 - Action: 1. Reboot the server. 2. Error messages 137 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay X Audible Beeps: None ...
HP ProLiant Servers Troubleshooting Guide
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... ). • Check diagnostics and the Integrated Management Log for heat-related events. • Upgrade to the latest versions of range. MSG_CPU_RR_3 Event type: Coprocessor geometric series is out of system BIOS and Insight Diagnostics. • Replace the processor.
... ). • Check diagnostics and the Integrated Management Log for heat-related events. • Upgrade to the latest versions of range. MSG_CPU_RR_3 Event type: Coprocessor geometric series is out of system BIOS and Insight Diagnostics. • Replace the processor.
9.0.01 HP P4800 G2 SAN Solution for BladeSystem SANiQ Software Release Notes (BV931-96007, March 2011)
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...in the SAN. HP P4800 and other HP P4000 series systems in the storage section and then select the product HP P4000 G2 SAN Solution. The capacity of application software compatibility, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following... in management groups with other HP P4000 storage systems HP recommends not mixing HP P4800 G2 storage systems with P4000 series storage nodes that the larger capacity of the HP P4800 G2 SAN Solution for BladeSystem storage nodes can be unused. HP Technical Support For worldwide technical support...
...in the SAN. HP P4800 and other HP P4000 series systems in the storage section and then select the product HP P4000 G2 SAN Solution. The capacity of application software compatibility, see the HP support website: http://www.hp.com/support Before contacting HP, collect the following... in management groups with other HP P4000 storage systems HP recommends not mixing HP P4800 G2 storage systems with P4000 series storage nodes that the larger capacity of the HP P4800 G2 SAN Solution for BladeSystem storage nodes can be unused. HP Technical Support For worldwide technical support...
HP StorageWorks P4000 G2 10GbE SFP+ Hardware Installation Instructions (BQ891-96001, June 2010)
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... and install software patch 10072 onto the P4000 G2. Shut down the management group places it is in a management group Install hardware using the HP StorageWorks P4000 G2 10GbE SFP+ Hardware Installation Instructions. Second edition: June 2010 The information in this document is the same regardless of the state ... in a management group P4000 G2 is already in the Migration Guide for P4000 G2s Download the software patch Download software patch 10072. Download the HP StorageWorks P4000 G2 Series 1GbE to change without notice. Select Disk Storage Systems > P4000 SAN Solutions...
... and install software patch 10072 onto the P4000 G2. Shut down the management group places it is in a management group Install hardware using the HP StorageWorks P4000 G2 10GbE SFP+ Hardware Installation Instructions. Second edition: June 2010 The information in this document is the same regardless of the state ... in a management group P4000 G2 is already in the Migration Guide for P4000 G2s Download the software patch Download software patch 10072. Download the HP StorageWorks P4000 G2 Series 1GbE to change without notice. Select Disk Storage Systems > P4000 SAN Solutions...
9.0 HP StorageWorks P4000 SAN Solution User Guide
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... on features of this section to do not use the wizard, you installed the storage system. • Install the HP StorageWorks P4000 CMC software on a management workstation or server that incrementally number a series of the default names, the only automatically generated naming elements are on the application server(s). Finding the storage systems...
... on features of this section to do not use the wizard, you installed the storage system. • Install the HP StorageWorks P4000 CMC software on a management workstation or server that incrementally number a series of the default names, the only automatically generated naming elements are on the application server(s). Finding the storage systems...
9.0 HP StorageWorks P4000 SAN Solution User Guide
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... navigation window, select the storage system and log in the TCP status report. Select the combination of speed and duplex that you want to edit. 5. A series of status messages appears. Click TCP/IP Status Tasks, and select Edit. 6. The default Ethernet standard frame size is in the Available Systems pool and...
... navigation window, select the storage system and log in the TCP status report. Select the combination of speed and duplex that you want to edit. 5. A series of status messages appears. Click TCP/IP Status Tasks, and select Edit. 6. The default Ethernet standard frame size is in the Available Systems pool and...
9.0 HP StorageWorks P4000 SAN Solution User Guide
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A series of status messages display. Changing NIC flow control You can also use the Configuration Interface to edit the frame size. Select the TCP Status tab. 4. ...
A series of status messages display. Changing NIC flow control You can also use the Configuration Interface to edit the frame size. Select the TCP Status tab. 4. ...