HP ProLiant Servers Troubleshooting Guide
Page 4
... Drive problems (hard drives and solid state drives 42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems 46 Memory problems ...46 PPM problems ...48 Processor problems...48 Tape drive problems ...49 Graphics and video adapter... 51 System open circuits and short circuits...51 External device problems...52 Video problems...52 Mouse and keyboard problems ...53 Audio problems...53 Printer problems ...53 Local I/O cable problems...54 Modem problems ...54 Network controller problems ...56 Expansion board problems ...57 Software problems ...58...
... Drive problems (hard drives and solid state drives 42 SD card problems...44 USB drive key problems ...44 Fan problems ...44 HP Trusted Platform Module problems 46 Memory problems ...46 PPM problems ...48 Processor problems...48 Tape drive problems ...49 Graphics and video adapter... 51 System open circuits and short circuits...51 External device problems...52 Video problems...52 Mouse and keyboard problems ...53 Audio problems...53 Printer problems ...53 Local I/O cable problems...54 Modem problems ...54 Network controller problems ...56 Expansion board problems ...57 Software problems ...58...
HP ProLiant Servers Troubleshooting Guide
Page 16
...required environmental conditions, see the server documentation. 2. Power down the server. 5. If possible, always perform an orderly shutdown: a. o HP recommends you have access to the server documentation for server-specific information. If so, did you a list of names and versions of ... devices not required for diagnosis 1. Download the current version of all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Do not disconnect the printer if you recently add or remove hardware or software? Symptom information Before troubleshooting...
...required environmental conditions, see the server documentation. 2. Power down the server. 5. If possible, always perform an orderly shutdown: a. o HP recommends you have access to the server documentation for server-specific information. If so, did you a list of names and versions of ... devices not required for diagnosis 1. Download the current version of all installed HP drivers, Management Agents, and utilities, and whether they are up the server). Do not disconnect the printer if you recently add or remove hardware or software? Symptom information Before troubleshooting...
HP ProLiant Servers Troubleshooting Guide
Page 53
... are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from the input device to the switch. Printer problems Printer does not print Action: 1. If a KVM switching device is properly connected to the server. 2. Refer to the server documentation. Be ... the server is in use, be sure the switch is defective. Be sure the current drivers for the server. Be sure the correct printer drivers are installed. 4. Hardware problems 53 Be sure no loose connections (on the system I/O board is connected to the switch box and...
... are displayed Action: Be sure magnetic field interference is not occurring. Move the monitor away from the input device to the switch. Printer problems Printer does not print Action: 1. If a KVM switching device is properly connected to the server. 2. Refer to the server documentation. Be ... the server is in use, be sure the switch is defective. Be sure the current drivers for the server. Be sure the correct printer drivers are installed. 4. Hardware problems 53 Be sure no loose connections (on the system I/O board is connected to the switch box and...
HP ProLiant Servers Troubleshooting Guide
Page 186
..., 28 PPM (processor power module) 48, 117 PPM failure LEDs 48 PPM problems 48, 130 PPM slots 48 previously failed drives now operational 150 printer problems 53 printers 53 processor error codes 83, 167, 168 processor failure LEDs 48 Processor Power Module (PPM) 48 processor problems 48, 83, 84, 117, 118, 130...
..., 28 PPM (processor power module) 48, 117 PPM failure LEDs 48 PPM problems 48, 130 PPM slots 48 previously failed drives now operational 150 printer problems 53 printers 53 processor error codes 83, 167, 168 processor failure LEDs 48 Processor Power Module (PPM) 48 processor problems 48, 83, 84, 117, 118, 130...
