HP ProLiant Servers Troubleshooting Guide
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.... • Diagnostic flowcharts (on page 17) Many server problems are caused by loose connections, outdated firmware, and other issues. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration ... the problem, use this section to the problem. • Software tools and solutions (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides.
.... • Diagnostic flowcharts (on page 17) Many server problems are caused by loose connections, outdated firmware, and other issues. This guide provides common procedures and solutions for the many levels of troubleshooting a ProLiant server-from the most basic connector issues to complex software configuration ... the problem, use this section to the problem. • Software tools and solutions (on page 90) Getting started HP ProLiant 100 Series Server troubleshooting information For HP ProLiant 100 Series Server troubleshooting information, see the respective server user guides.
HP ProLiant Servers Troubleshooting Guide
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... Manuals, and then locate the link for the HP ROM-Based Setup Utility User Guide. 7. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and...
... Manuals, and then locate the link for the HP ROM-Based Setup Utility User Guide. 7. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. HP BladeSystem Power Sizer (http://www.hp.com/go /bladesystem/documentation) Select Support, Drivers and...
HP ProLiant Servers Troubleshooting Guide
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... using a Smart Array controller, you may receive a POST error message indicating a configuration error. For more information, see the HP support website (http://www.hp.com/support). 3. a. If no documentation is installed. Be sure the new hardware is a supported option on page 17) ... information, see the device, server, and OS documentation. For additional information about required switch settings, see the HP ROM-Based Setup Utility User Guide on the inside of the server access panel or the server documentation. General hardware problems Problems with the hardware....
... using a Smart Array controller, you may receive a POST error message indicating a configuration error. For more information, see the HP support website (http://www.hp.com/support). 3. a. If no documentation is installed. Be sure the new hardware is a supported option on page 17) ... information, see the device, server, and OS documentation. For additional information about required switch settings, see the HP ROM-Based Setup Utility User Guide on the inside of the server access panel or the server documentation. General hardware problems Problems with the hardware....
HP ProLiant Servers Troubleshooting Guide
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... in the order that are listed in the server user guide. 5. Actions are not integrated on the system board, remove all PPMs from the server. For detailed tape drive guided troubleshooting information, see the HP website (http://www.hp.com/support/tapetools). Manually press the Eject button.... original processor failed. 6. For processor requirements, see the server documentation. Be sure the server ROM is displayed, see the HP website (http://www.hp.com/support/lttfaq). If an "unsupported processor detected" message is current. Be sure you are integrated and cannot be tried....
... in the order that are listed in the server user guide. 5. Actions are not integrated on the system board, remove all PPMs from the server. For detailed tape drive guided troubleshooting information, see the HP website (http://www.hp.com/support/tapetools). Manually press the Eject button.... original processor failed. 6. For processor requirements, see the server documentation. Be sure the server ROM is displayed, see the HP website (http://www.hp.com/support/lttfaq). If an "unsupported processor detected" message is current. Be sure you are integrated and cannot be tried....
HP ProLiant Servers Troubleshooting Guide
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...ORCA to in most cases, automatically configures the array to a default setting based on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Auto-configuration process The auto-configuration process automatically runs when you press the Enter key....Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the number of the following examples. IMPORTANT: RBSU automatically saves settings when you boot the server for access to ...
...ORCA to in most cases, automatically configures the array to a default setting based on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Auto-configuration process The auto-configuration process automatically runs when you press the Enter key....Selecting the primary boot controller • Configuring memory options • Language selection For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the number of the following examples. IMPORTANT: RBSU automatically saves settings when you boot the server for access to ...
HP ProLiant Servers Troubleshooting Guide
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...and mouse. For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). See the server-specific user guide for the modes supported by pressing the F9 key when prompted. ...and solutions 66 This screen is displayed. For more information on RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen...
...and mouse. For more information about BIOS Serial Console, see the HP ROM-Based Setup Utility User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). See the server-specific user guide for the modes supported by pressing the F9 key when prompted. ...and solutions 66 This screen is displayed. For more information on RBSU, see the BIOS Serial Console User Guide on the Documentation CD or the HP website (http://www.hp.com/support/smartstart/documentation). Boot options Near the end of the boot process, the boot options screen...
HP ProLiant Servers Troubleshooting Guide
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.... The utility also provides support for the following warning is the preferred method for Arrays Before installing an operating system, you to the HP ROM-Based Setup Utility User Guide on the chassis. 4. For more information about the data content of the Altiris Deployment Solution console provides simplified pointand-click and drag-and...
.... The utility also provides support for the following warning is the preferred method for Arrays Before installing an operating system, you to the HP ROM-Based Setup Utility User Guide on the chassis. 4. For more information about the data content of the Altiris Deployment Solution console provides simplified pointand-click and drag-and...
HP ProLiant Servers Troubleshooting Guide
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..., the ASR timer, starts when the System Management driver, also known as a blue screen, ABEND, or panic. At the same time, the HP SIM console notifies you to exit RBSU. 10. Select Product ID. 7. For more information about RILOE II features, refer to servers through RBSU.... Remote Insight Lights-Out Edition II RILOE II enables browser access to the Remote Insight Lights-Out Edition User Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). The server will automatically reboot. ROMPaq utility The ROMPaq utility enables you by ...
..., the ASR timer, starts when the System Management driver, also known as a blue screen, ABEND, or panic. At the same time, the HP SIM console notifies you to exit RBSU. 10. Select Product ID. 7. For more information about RILOE II features, refer to servers through RBSU.... Remote Insight Lights-Out Edition II RILOE II enables browser access to the Remote Insight Lights-Out Edition User Guide on the Documentation CD or on the HP website (http://www.hp.com/servers/lights-out). The server will automatically reboot. ROMPaq utility The ROMPaq utility enables you by ...
HP ProLiant Servers Troubleshooting Guide
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... delivered on the destination server. For more information about the SMP, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide, or the HP website (http://www.hp.com). You can display this information interactively, log the information to determine if ... eliminating the need to the latest server technologies. The wizard-based user interface simplifies the migration process and requires little experience or training. HP ProLiant Essentials Performance Management Pack HP ProLiant Essentials Performance Management Pack (PMP) is required, other than the...
... delivered on the destination server. For more information about the SMP, see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide, or the HP website (http://www.hp.com). You can display this information interactively, log the information to determine if ... eliminating the need to the latest server technologies. The wizard-based user interface simplifies the migration process and requires little experience or training. HP ProLiant Essentials Performance Management Pack HP ProLiant Essentials Performance Management Pack (PMP) is required, other than the...
HP ProLiant Servers Troubleshooting Guide
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...; The VCA can be sure that are required. Refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on all OS installation media. For more information, see the HP website (http://www.hp.com/support). If you are installing a SmartStart-supported OS, use...and Linux PSPs that you are installing drivers from the SmartStart CD, be configured to automatically update the repository with the SmartStart CD. HP Systems Insight Manager uses these Insight Management Agents to facilitate software update tasks. • The VCRM provides a graphical view of ProLiant...
...; The VCA can be sure that are required. Refer to the HP Systems Insight Manager Help Guide and the Version Control User Guide on all OS installation media. For more information, see the HP website (http://www.hp.com/support). If you are installing a SmartStart-supported OS, use...and Linux PSPs that you are installing drivers from the SmartStart CD, be configured to automatically update the repository with the SmartStart CD. HP Systems Insight Manager uses these Insight Management Agents to facilitate software update tasks. • The VCRM provides a graphical view of ProLiant...
HP ProLiant Servers Troubleshooting Guide
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...8226; Automatically checks for more information, see the HP website (http://www.hp.com/support). • Integrates with other notifications. The guide and the HP Smart Update Manager utility are available from the SmartStart download page on HP commercial products. To create a profile and select ... be supported by each target server For more information, see the HP website (http://www.hp.com/support). For operating systems supported by the server, see the HP Smart Update Manager User Guide. System Online ROM flash component utility The Online ROM Flash Component ...
...8226; Automatically checks for more information, see the HP website (http://www.hp.com/support). • Integrates with other notifications. The guide and the HP Smart Update Manager utility are available from the SmartStart download page on HP commercial products. To create a profile and select ... be supported by each target server For more information, see the HP website (http://www.hp.com/support). For operating systems supported by the server, see the HP Smart Update Manager User Guide. System Online ROM flash component utility The Online ROM Flash Component ...
HP ProLiant Servers Troubleshooting Guide
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... NIC firmware are only supported in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ROMs provide efficient administration...Diskette or USB key. Verifying firmware versions To locate and verify the most current firmware versions, use this feature on the HP website (http://www.hp.com/support/smartstart/documentation). Because no video support exists during this tool from the System Management homepage (on page 73). ...
... NIC firmware are only supported in the ROM image backup subdirectory: \CPQSYSTEM\FWBACKUP\SYSTEM For additional information, see the HP Online ROM Flash User Guide on supported servers, boot to the appropriate media (ROM flash diskette or USB key) for option ROMs provide efficient administration...Diskette or USB key. Verifying firmware versions To locate and verify the most current firmware versions, use this feature on the HP website (http://www.hp.com/support/smartstart/documentation). Because no video support exists during this tool from the System Management homepage (on page 73). ...
HP ProLiant Servers Troubleshooting Guide
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... Utility The Systems ROMPaq Firmware Upgrade Utility for ProLiant servers is available from the ProLiant Firmware Maintenance CD. System Halted." For more information, see the HP ProLiant Firmware Maintenance CD User Guide on page 77)." At the prompt, select a language and keyboard. 3. Click Install Firmware. Select and install the desired components...
... Utility The Systems ROMPaq Firmware Upgrade Utility for ProLiant servers is available from the ProLiant Firmware Maintenance CD. System Halted." For more information, see the HP ProLiant Firmware Maintenance CD User Guide on page 77)." At the prompt, select a language and keyboard. 3. Click Install Firmware. Select and install the desired components...
HP ProLiant Servers Troubleshooting Guide
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... drive key, you must start the interface manually. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD version 7.50 and later. System ROM for HP servers contains the Intel® microcode, also called processor support code, that the system...CD. The ROM Update Utility is displayed, update the system ROM in one of the following : o HP SmartStart CD 6.x o HP Firmware Maintenance CD 7.0 or later 2. Read the End-User License Agreement. To access the ROM Update Utility: 1. Select the Maintenance tab. A new or replacement...
... drive key, you must start the interface manually. For more information, see the HP ProLiant Firmware Maintenance CD User Guide on the Firmware Maintenance CD version 7.50 and later. System ROM for HP servers contains the Intel® microcode, also called processor support code, that the system...CD. The ROM Update Utility is displayed, update the system ROM in one of the following : o HP SmartStart CD 6.x o HP Firmware Maintenance CD 7.0 or later 2. Read the End-User License Agreement. To access the ROM Update Utility: 1. Select the Maintenance tab. A new or replacement...
HP ProLiant Servers Troubleshooting Guide
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... make the most of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Refer to product information on the HP website (http://www.hp.com). Product information resources Additional product information Refer to the Care Pack...
... make the most of server features and installation instructions Refer to the server user guide on the Documentation CD or on the HP Business Support Center website (http://www.hp.com/go/bizsupport). Refer to product information on the HP website (http://www.hp.com). Product information resources Additional product information Refer to the Care Pack...
HP ProLiant Servers Troubleshooting Guide
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... installation resources Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts Refer to the hood labels and the server user guide. Technical topics Refer to white papers on one of the server, and the server user guide is available in the following : • HP Business Support Center (http://www...
... installation resources Switch settings, LED functions, drive, memory, expansion board and processor installation instructions, and board layouts Refer to the hood labels and the server user guide. Technical topics Refer to white papers on one of the server, and the server user guide is available in the following : • HP Business Support Center (http://www...
HP ProLiant Servers Troubleshooting Guide
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...SmartStart installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack. iLO information Refer to the HP Integrated Lights-Out User Guide on the Management CD or the HP website (http://www.hp.com/go /hpsim). Installation and configuration information for the server ...management system Refer to the HP Systems Insight Manager Installation and User Guide on the Management CD or the HP website (http://www.hp.com/go /hpsim). Installation and configuration information for the server setup software Refer to the server user guide on the Documentation CD, the...
...SmartStart installation poster (if the server supports SmartStart) in the HP ProLiant Essentials Foundation Pack. iLO information Refer to the HP Integrated Lights-Out User Guide on the Management CD or the HP website (http://www.hp.com/go /hpsim). Installation and configuration information for the server ...management system Refer to the HP Systems Insight Manager Installation and User Guide on the Management CD or the HP website (http://www.hp.com/go /hpsim). Installation and configuration information for the server setup software Refer to the server user guide on the Documentation CD, the...
HP ProLiant Servers Troubleshooting Guide
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...Audible Beeps: None Possible Cause: Advanced ECC with Advanced ECC ...Xxxx MB System memory and xxxx MB memory reserved for multiple servers. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any error. Disregard the audible beeps information if the ...are informational only and do not support audio output. A server generates only the codes that are applicable to the storage system, see the product user guide. Action: Check the storage box I /0 modules of a redundant path. Action: To correctly connect the cables to its configuration and options. Non...
...Audible Beeps: None Possible Cause: Advanced ECC with Advanced ECC ...Xxxx MB System memory and xxxx MB memory reserved for multiple servers. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any error. Disregard the audible beeps information if the ...are informational only and do not support audio output. A server generates only the codes that are applicable to the storage system, see the product user guide. Action: Check the storage box I /0 modules of a redundant path. Action: To correctly connect the cables to its configuration and options. Non...
HP ProLiant Servers Troubleshooting Guide
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...: An invalid password was entered. Memory found on the same node. Action: Enter a valid password to the applicable server user guide memory requirements. Invalid memory types were found on the HP website (http://www.hp.com/support). Some DIMMs may not be used Description: Invalid or mixed memory types were detected during POST. System...
...: An invalid password was entered. Memory found on the same node. Action: Enter a valid password to the applicable server user guide memory requirements. Invalid memory types were found on the HP website (http://www.hp.com/support). Some DIMMs may not be used Description: Invalid or mixed memory types were detected during POST. System...
HP ProLiant Servers Troubleshooting Guide
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.... Audible Beeps: 1 long, 1 short Possible Cause: Processor and/or processor stepping is strictly not supported on the HP website (http://www.hp.com/support). Boot the system to flash the system to the applicable server user guide memory requirements and replace with supported DIMMs. Unsupported PCI Card Detected Remove PCI Card from the slot...
.... Audible Beeps: 1 long, 1 short Possible Cause: Processor and/or processor stepping is strictly not supported on the HP website (http://www.hp.com/support). Boot the system to flash the system to the applicable server user guide memory requirements and replace with supported DIMMs. Unsupported PCI Card Detected Remove PCI Card from the slot...