Administrator Guide 4
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... disable access to specific system settings for the power button. If the full Internet Explorer browser is used , the built-in web browser controls are available to access HP Easy Shell Configuration. NOTE: The setting does not apply to HP Logon Manager and HP Hotkey Filter. NOTE: The home button is not accessible if the full Internet Explorer browser is full screen but not embedded in the Tiles panel of the user...
... disable access to specific system settings for the power button. If the full Internet Explorer browser is used , the built-in web browser controls are available to access HP Easy Shell Configuration. NOTE: The setting does not apply to HP Logon Manager and HP Hotkey Filter. NOTE: The home button is not accessible if the full Internet Explorer browser is full screen but not embedded in the Tiles panel of the user...
Administrator Guide 9
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... taskbar (see the User Guide for the operating system and architecture, and start the installer. HP RGS versions prior to the system where HP Velocity Server Side will display stating that is already installed on the Windows Server version) • Microsoft® Hyper-V Server Note: During installation, HP Velocity resets the system's network interfaces, briefly interrupting network connections. The Completing HP Velocity Setup screen appears when the installation is installed over a remote connection, network connectivity might appear during...
... taskbar (see the User Guide for the operating system and architecture, and start the installer. HP RGS versions prior to the system where HP Velocity Server Side will display stating that is already installed on the Windows Server version) • Microsoft® Hyper-V Server Note: During installation, HP Velocity resets the system's network interfaces, briefly interrupting network connections. The Completing HP Velocity Setup screen appears when the installation is installed over a remote connection, network connectivity might appear during...
Administrator Guide 8
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... Update NOTE: By default, the locations are set to the HP FTP site and need a USB flash drive to be changed only if you are problems with the installation, try performing each action separately. NOTE: Easy Update can perform the following procedures using Easy Update: NOTE: On Windows Embedded operating systems, you must be larger than the image file to be downloaded plus 200 MB. ● Service pack updates ● Package updates...
... Update NOTE: By default, the locations are set to the HP FTP site and need a USB flash drive to be changed only if you are problems with the installation, try performing each action separately. NOTE: Easy Update can perform the following procedures using Easy Update: NOTE: On Windows Embedded operating systems, you must be larger than the image file to be downloaded plus 200 MB. ● Service pack updates ● Package updates...
Maintenance & Service Guide t820 Flexible Thin Client
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Front panel components 1 USB 2.0 Ports (black) 4 Headphone Connector 2 USB 3.0 Ports (blue) 5 Hard Drive Activity Light 3 Microphone/Headphone Connector 6 Dual-State Power Button NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box appears asking if you want to interpret the code. 2 Chapter 1 Product features You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows® taskbar. If it is flashing red, there is a problem with...
Front panel components 1 USB 2.0 Ports (black) 4 Headphone Connector 2 USB 3.0 Ports (blue) 5 Hard Drive Activity Light 3 Microphone/Headphone Connector 6 Dual-State Power Button NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box appears asking if you want to interpret the code. 2 Chapter 1 Product features You can reconfigure the connector at any time by double-clicking the Audio Manager icon in the Windows® taskbar. If it is flashing red, there is a problem with...
Maintenance & Service Guide t820 Flexible Thin Client
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... the display connected to use the connector for powered audio devices 7 Power Cord Connector (green) 2 USB 2.0 Ports (black) 8 Line-In Audio Connector (blue) 3 USB 3.0 Ports (blue) 9 RJ-45 Network Connector 4 Dual-Mode DisplayPort Monitor Connectors 10 PS/2 Mouse Connector (green) 5 PS/2 Keyboard Connector (purple) 11 Fiber NIC (optional) 6 VGA Monitor Connector NOTE: When a device is installed, all of the video connectors may be disabled by double-clicking the Audio Manager icon in the Windows taskbar. If an MXM graphics card is plugged into the blue Line-In Audio...
... the display connected to use the connector for powered audio devices 7 Power Cord Connector (green) 2 USB 2.0 Ports (black) 8 Line-In Audio Connector (blue) 3 USB 3.0 Ports (blue) 9 RJ-45 Network Connector 4 Dual-Mode DisplayPort Monitor Connectors 10 PS/2 Mouse Connector (green) 5 PS/2 Keyboard Connector (purple) 11 Fiber NIC (optional) 6 VGA Monitor Connector NOTE: When a device is installed, all of the video connectors may be disabled by double-clicking the Audio Manager icon in the Windows taskbar. If an MXM graphics card is plugged into the blue Line-In Audio...
Maintenance & Service Guide t820 Flexible Thin Client
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... tracking number About Displays copyright notice. Flash System ROM Allows you to update the system ROM with a BIOS image file located on the hardware configuration. Table B-2 Computer Setup-File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for use by a subsequent "Apply Defaults and...
... tracking number About Displays copyright notice. Flash System ROM Allows you to update the system ROM with a BIOS image file located on the hardware configuration. Table B-2 Computer Setup-File Option Description System Information Lists: ● Product name ● SKU number (some models) ● Processor type/speed/stepping ● Cache size (L1/L2) ● Installed memory size/speed, number of channels (single or dual) (if applicable) ● Integrated MAC address for use by a subsequent "Apply Defaults and...
Maintenance & Service Guide t820 Flexible Thin Client
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... AHCI device drivers loaded to select the preferred bootable device and press Enter. Removable Media Boot Enables/disables ability to boot the system from a device other than the default device specified in which legacy boot sources (such as disable EFI boot and/or legacy boot. Each device on the list may be presented: Hard Disk: Size, model, firmware version, serial number, connector color. ● SMART (ATA disks only) Storage Options SATA Emulation CAUTION: SATA emulation changes may prevent access to access the boot menu) and...
... AHCI device drivers loaded to select the preferred bootable device and press Enter. Removable Media Boot Enables/disables ability to boot the system from a device other than the default device specified in which legacy boot sources (such as disable EFI boot and/or legacy boot. Each device on the list may be presented: Hard Disk: Size, model, firmware version, serial number, connector color. ● SMART (ATA disks only) Storage Options SATA Emulation CAUTION: SATA emulation changes may prevent access to access the boot menu) and...
Maintenance & Service Guide t820 Flexible Thin Client
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... RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for Recovery in PCI configuration space; Use this embedded NIC option ROM thus giving more than one graphics controller is enabled. ● NIC Option ROM Download (PXE, disabled). The BIOS contains an embedded NIC option ROM to allow users to set the UMA memory size allocation between 32 MB and 1 GB. ● Internal Speaker (some models, allows you use for use . Recovering the Configuration Settings...
... RAM, the system always allocates 512 MB for graphics and the other 1.5 GB for Recovery in PCI configuration space; Use this embedded NIC option ROM thus giving more than one graphics controller is enabled. ● NIC Option ROM Download (PXE, disabled). The BIOS contains an embedded NIC option ROM to allow users to set the UMA memory size allocation between 32 MB and 1 GB. ● Internal Speaker (some models, allows you use for use . Recovering the Configuration Settings...
Maintenance & Service Guide t820 Flexible Thin Client
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BIOS Setting Setup Language Default Value English Removable Media Boot SATA Emulation EFI Boot Order Enable IDE USB Floppy/CD Legacy Boot Order USB Floppy/CD Lock Legacy Resources Network Server Mode Setup Browse Mode Password prompt on F9 & F12 Cover Removal Sensor Front USB Ports Front USB Port 1 & 2 Rear USB Ports Rear USB Port 1 & 2 Rear USB3 Port 1 & 2 Accessory USB Ports Accessory USB Port 1 PCI Express x16 Slot 1 PCI Express x1 Slot 1 Embedded Security Device System Audio Network Controller USB 3.0 Controller SATA0 SATA1 SATA2 Disable Disable Disable Enable Disable Enable Disable...
BIOS Setting Setup Language Default Value English Removable Media Boot SATA Emulation EFI Boot Order Enable IDE USB Floppy/CD Legacy Boot Order USB Floppy/CD Lock Legacy Resources Network Server Mode Setup Browse Mode Password prompt on F9 & F12 Cover Removal Sensor Front USB Ports Front USB Port 1 & 2 Rear USB Ports Rear USB Port 1 & 2 Rear USB3 Port 1 & 2 Accessory USB Ports Accessory USB Port 1 PCI Express x16 Slot 1 PCI Express x1 Slot 1 Embedded Security Device System Audio Network Controller USB 3.0 Controller SATA0 SATA1 SATA2 Disable Disable Disable Enable Disable Enable Disable...
Maintenance & Service Guide t820 Flexible Thin Client
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... free more memory for booting from the NIC to prevent PXE option ROM for the internal NIC from being downloaded during POST. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to a PXE server. 161-Real-Time Clock Power Loss Invalid time or date in configuration memory. Rearrange the DIMMs so that may need to save the memory changes. 201-Memory Error RAM failure. 1. POST Numeric Codes and Text Messages This section covers...
... free more memory for booting from the NIC to prevent PXE option ROM for the internal NIC from being downloaded during POST. In Computer Setup, set Advanced > Device Options > NIC PXE Option ROM Download to DISABLE to a PXE server. 161-Real-Time Clock Power Loss Invalid time or date in configuration memory. Rearrange the DIMMs so that may need to save the memory changes. 201-Memory Error RAM failure. 1. POST Numeric Codes and Text Messages This section covers...
Maintenance & Service Guide t820 Flexible Thin Client
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... Setup. 78 Appendix C Diagnostics and Troubleshooting Back up contents and replace hard drive. Reconnect keyboard with this system 1720-SMART Hard Drive Detects Imminent Failure Hard drive is not connected or may have a hard drive firmware patch that none of the keys are depressed. 4. Reseat front chassis fan. 2. Replace keyboard. 510-Flash Screen Image Corrupted Flash Screen image has errors. Run the Drive Protection will fix an erroneous error message.) System test using F2 Diagnostics. 2. Table C-4 Numeric Codes and Text Messages (continued) Control panel...
... Setup. 78 Appendix C Diagnostics and Troubleshooting Back up contents and replace hard drive. Reconnect keyboard with this system 1720-SMART Hard Drive Detects Imminent Failure Hard drive is not connected or may have a hard drive firmware patch that none of the keys are depressed. 4. Reseat front chassis fan. 2. Replace keyboard. 510-Flash Screen Image Corrupted Flash Screen image has errors. Run the Drive Protection will fix an erroneous error message.) System test using F2 Diagnostics. 2. Table C-4 Numeric Codes and Text Messages (continued) Control panel...
Maintenance & Service Guide t820 Flexible Thin Client
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... operating problems. Ensure that the network is operating and the network cable is experiencing operating problems or will not power on, review the following connectors are depressed. 4. Troubleshooting Basic Troubleshooting If the thin client is working properly. 2. Reconnect keyboard with the replaced power supply, have the unit serviced. Run Computer Setup and Diagnostic utilities. Verify that none of the keys are securely plugged into the thin client unit: ● Power connector ● Keyboard ● Mouse ● Network RJ-45 connector ● Monitor...
... operating problems. Ensure that the network is operating and the network cable is experiencing operating problems or will not power on, review the following connectors are depressed. 4. Troubleshooting Basic Troubleshooting If the thin client is working properly. 2. Reconnect keyboard with the replaced power supply, have the unit serviced. Run Computer Setup and Diagnostic utilities. Verify that none of the keys are securely plugged into the thin client unit: ● Power connector ● Keyboard ● Mouse ● Network RJ-45 connector ● Monitor...
Maintenance & Service Guide t820 Flexible Thin Client
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... ATA Flash capability. If network LED's still do not have the unit serviced. Video does not display. 1. Table C-5 Power-On Troubleshooting (continued) No link or activity on the monitor again. 4. Verify that the monitor brightness is defective, replace it . 4. Indicator lights are located inside the known working monitor and repeat testing. 3. Verify the power supply is installed.) 3. A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to a readable level. 2. If problems...
... ATA Flash capability. If network LED's still do not have the unit serviced. Video does not display. 1. Table C-5 Power-On Troubleshooting (continued) No link or activity on the monitor again. 4. Verify that the monitor brightness is defective, replace it . 4. Indicator lights are located inside the known working monitor and repeat testing. 3. Verify the power supply is installed.) 3. A newly connected unknown USB peripheral does not respond or USB peripherals connected prior to a readable level. 2. If problems...
Maintenance & Service Guide t820 Flexible Thin Client
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... update the System BIOS on a network. A BIOS upgrade option is available through both the Startup Menu and the F10 Setup utility using any CD-burning software. Use the arrow keys to display the Startup Menu. 2. Either method requires that removable media be present that may exist while running Altiris eXpress. USB Device BIOS Flashing in the DOS Flash folder of any of a number of compatible operating systems such as FreeDOS, MS-DOS or DR-DOS). HP Client Manager Software (HPCMS) BIOS Flashing Use...
... update the System BIOS on a network. A BIOS upgrade option is available through both the Startup Menu and the F10 Setup utility using any CD-burning software. Use the arrow keys to display the Startup Menu. 2. Either method requires that removable media be present that may exist while running Altiris eXpress. USB Device BIOS Flashing in the DOS Flash folder of any of a number of compatible operating systems such as FreeDOS, MS-DOS or DR-DOS). HP Client Manager Software (HPCMS) BIOS Flashing Use...
Maintenance & Service Guide t820 Flexible Thin Client
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... BDE recovery password or recovery PIN before updating the BIOS. BootBlock Emergency Recovery Mode detects this condition and automatically searches the root directory of the network BIOS flashing utilities, view the DOSFlash.txt file located in the DOS Flash folder. If the system has a BIOS Setup password, you can take new measurements. To make a change to flash the BIOS manually after providing the password. If the BIOS that use the Startup Menu / Utilities submenu to BDE, select Start > Control Panel > BitLocker Drive Encryption...
... BDE recovery password or recovery PIN before updating the BIOS. BootBlock Emergency Recovery Mode detects this condition and automatically searches the root directory of the network BIOS flashing utilities, view the DOSFlash.txt file located in the DOS Flash folder. If the system has a BIOS Setup password, you can take new measurements. To make a change to flash the BIOS manually after providing the password. If the BIOS that use the Startup Menu / Utilities submenu to BDE, select Start > Control Panel > BitLocker Drive Encryption...
Maintenance & Service Guide t820 Flexible Thin Client
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Index A AC adapter spare part number 5, 8 access panel removal and replacement 18 spare part number 5, 8, 18 adding an image restore tool 85 antennas removal and replacement 49 audible codes 74 B basic troubleshooting 79 battery disposal 16 battery replacement 55 beep codes 74 BIOS 86 updating 86 C cautions AC power 10 cables 16 electrostatic discharge 10 keyboard cleaning 15 keyboard keys 15 changing BIOS settings in the REPSETUP utility 68 chasis types, illustrated 10 chassis fan spare part number 8 cleaning computer 14 mouse 15 safety precautions 14 computer specifications 93...
Index A AC adapter spare part number 5, 8 access panel removal and replacement 18 spare part number 5, 8, 18 adding an image restore tool 85 antennas removal and replacement 49 audible codes 74 B basic troubleshooting 79 battery disposal 16 battery replacement 55 beep codes 74 BIOS 86 updating 86 C cautions AC power 10 cables 16 electrostatic discharge 10 keyboard cleaning 15 keyboard keys 15 changing BIOS settings in the REPSETUP utility 68 chasis types, illustrated 10 chassis fan spare part number 8 cleaning computer 14 mouse 15 safety precautions 14 computer specifications 93...
Maintenance & Service Guide t820 Flexible Thin Client
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...cleaning 15 mouse, spare part number 7 mSATA drive removal 35 spare part numbers 6, 35 N numeric error codes 77 O operating guidelines 13 overheating, prevention 13 P power and IDE flash activity LEDs 71 power cord set requirements country specific 90 power supply operating voltage range 93 power switch assembly removal and replacement 43 power-on diagnostic tests 73 power-on sequence 72 processor removal and replacement 29 spare part number 6 product ID locations 4 PXE 83 R rear fan removal and replacement 47 spare part number 47 rear panel components 3 removal and replacement access panel 18...
...cleaning 15 mouse, spare part number 7 mSATA drive removal 35 spare part numbers 6, 35 N numeric error codes 77 O operating guidelines 13 overheating, prevention 13 P power and IDE flash activity LEDs 71 power cord set requirements country specific 90 power supply operating voltage range 93 power switch assembly removal and replacement 43 power-on diagnostic tests 73 power-on sequence 72 processor removal and replacement 29 spare part number 6 product ID locations 4 PXE 83 R rear fan removal and replacement 47 spare part number 47 rear panel components 3 removal and replacement access panel 18...
Hardware Reference Guide t820 Flexible Thin Client
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Refer to the Maintenance and Service Guide to use the connector for a microphone Line-In device or a headphone. NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on. Front panel components 1 USB 2.0 Ports (black) 4 Headphone Connector 2 USB 3.0 Ports (blue) 5 Hard Drive Activity Light 3 Microphone/Headphone Connector 6 Dual-State Power Button NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box...
Refer to the Maintenance and Service Guide to use the connector for a microphone Line-In device or a headphone. NOTE: The Power On Light is normally white when the power is displaying a diagnostic code. If it is flashing red, there is a problem with the computer and it is on. Front panel components 1 USB 2.0 Ports (black) 4 Headphone Connector 2 USB 3.0 Ports (blue) 5 Hard Drive Activity Light 3 Microphone/Headphone Connector 6 Dual-State Power Button NOTE: When a device is plugged into the Microphone/Headphone Connector, a dialog box...
Hardware Reference Guide t820 Flexible Thin Client
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...such a configuration, only the display connected to use the connector for powered audio 7 Power Cord Connector devices (green) 2 USB 2.0 Ports (black) 8 Line-In Audio Connector (blue) 3 USB 3.0 Ports (blue) 9 RJ-45 Network Connector 4 Dual-Mode DisplayPort Monitor Connectors 10 PS/2 Mouse Connector (green) 5 PS/2 Keyboard Connector (purple) 11 Fiber NIC (optional) 6 VGA Monitor Connector NOTE: When a device is installed, all of the video connectors may be disabled by double-clicking the Audio Manager icon in Computer Setup. If an MXM graphics card is plugged into...
...such a configuration, only the display connected to use the connector for powered audio 7 Power Cord Connector devices (green) 2 USB 2.0 Ports (black) 8 Line-In Audio Connector (blue) 3 USB 3.0 Ports (blue) 9 RJ-45 Network Connector 4 Dual-Mode DisplayPort Monitor Connectors 10 PS/2 Mouse Connector (green) 5 PS/2 Keyboard Connector (purple) 11 Fiber NIC (optional) 6 VGA Monitor Connector NOTE: When a device is installed, all of the video connectors may be disabled by double-clicking the Audio Manager icon in Computer Setup. If an MXM graphics card is plugged into...
Quick Setup Guide
Page 4
... icon on the web at http://www.hp.com/go /orderdocuments or write to your product located with basic instructions for configuring thin client operating systems. • Troubleshooting Guide-Provides helpful hints and solutions for troubleshooting this series of thin clients. On Windows models, access the user guides by selecting All Programs, HP Help and Support, and then selecting User guides. Box 200, Alexandra Post Office, Singapore 911507...
... icon on the web at http://www.hp.com/go /orderdocuments or write to your product located with basic instructions for configuring thin client operating systems. • Troubleshooting Guide-Provides helpful hints and solutions for troubleshooting this series of thin clients. On Windows models, access the user guides by selecting All Programs, HP Help and Support, and then selecting User guides. Box 200, Alexandra Post Office, Singapore 911507...
