User Guide
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Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-... 2-71 Output bin sensor standard tray service check 2-72 Output expander service check 2-72 Paper feed service check 2-76 Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93...
Infoprint 1332/1352/1372 Power-On Self Test (POST 2-34 Symptom tables 2-35 Base printer symptoms 2-35 High-capacity feeder (2000-sheet) symptoms 2-35 Paper tray symptoms 2-36 Duplex option symptoms 2-36 Envelope feeder symptoms 2-36 Output expander 2-... 2-71 Output bin sensor standard tray service check 2-72 Output expander service check 2-72 Paper feed service check 2-76 Parallel port service check 2-77 Printhead service check 2-78 Print quality service check 2-78 Smart contact assembly service check 2-85 StapleSmart finisher service check 2-86 Toner sensor service check 2-93...
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... Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment 4-4 Screw identification table 4-6 Removal procedures...4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications...Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18 Restore...printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam -
... Duplex motor drive belt adjustment 4-2 Fuser solenoid adjustment 4-2 Gap adjustment 4-3 Printhead assembly adjustment 4-3 Paper alignment assembly adjustment 4-4 Screw identification table 4-6 Removal procedures...4-9 Right cover removal 4-10 Upper front cover removal 4-12 Laser cover removal 4-14 Bevel gear removal 4-16 Installation 4-17 Communications...Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Infoprint 1332/1352/1372 Maintenance page count 3-17 Setting configuration ID 3-18 Restore...printer 3-23 Paper jams-options 3-24 Error Message 23x Paper Jam -
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Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... comb removal 4-51 Outer shield removal 4-52 Paper alignment assembly removal 4-52 Paper bin full sensor flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper...
Infoprint 1332/1352/1372 Fuser assembly removal 4-23 Fuser cover removal 4-25 Fuser exit sensor or fuser narrow media sensor removal 4-28 Fuser lamp removal 4-28 Fuser ... comb removal 4-51 Outer shield removal 4-52 Paper alignment assembly removal 4-52 Paper bin full sensor flag assembly removal 4-54 Pick roll removal (MPT 4-55 Printhead removal 4-56 Redrive assembly removal 4-57 Smart contact assembly removal 4-58 System board removal 4-58 Toner sensor removal 4-61 Transfer roll assembly removal 4-61 Upper...
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... 6-1 Safety inspection guide 6-1 Lubrication specifications 6-1 Scheduled maintenance 6-1 Parts catalog 7-1 How to use this parts catalog 7-1 Assembly 1: Covers 7-2 Assembly 2: Frame 1 7-4 Assembly 3: Frame 2 7-6 Assembly 4: Printhead 1 (Infoprint 1332 7-10 Assembly 5: Printhead 2 (Infoprint 1352 7-11 Assembly 6: Printhead 3 (Infoprint 1372 7-12 Assembly 7: Paper feed-autocompensator 7-13 Assembly 8: Paper feed-multipurpose feeder 7-14 Assembly 9: Paper feed-alignment 7-16 Assembly 10: Integrated paper tray...
... 6-1 Safety inspection guide 6-1 Lubrication specifications 6-1 Scheduled maintenance 6-1 Parts catalog 7-1 How to use this parts catalog 7-1 Assembly 1: Covers 7-2 Assembly 2: Frame 1 7-4 Assembly 3: Frame 2 7-6 Assembly 4: Printhead 1 (Infoprint 1332 7-10 Assembly 5: Printhead 2 (Infoprint 1352 7-11 Assembly 6: Printhead 3 (Infoprint 1372 7-12 Assembly 7: Paper feed-autocompensator 7-13 Assembly 8: Paper feed-multipurpose feeder 7-14 Assembly 9: Paper feed-alignment 7-16 Assembly 10: Integrated paper tray...
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... Motor unable to "Printhead service check" on page 2-93. 930 Printhead Error The wrong printhead may be installed. Diagnostic information 2-3 Main Drive Motor lost lock 940 Service LV Power Supply The low voltage power supply zero crossover test failed. Infoprint 1332/1352/1372 Service error...assembly. 948 PEL Clock Error Indicates the pel clock check failed. Printhead: Lost Hsync These errors represent a problem with the connector on the LVPS assembly is an indication that a printer fan has stalled. Make sure the connector on the interconnect card connector...
... Motor unable to "Printhead service check" on page 2-93. 930 Printhead Error The wrong printhead may be installed. Diagnostic information 2-3 Main Drive Motor lost lock 940 Service LV Power Supply The low voltage power supply zero crossover test failed. Infoprint 1332/1352/1372 Service error...assembly. 948 PEL Clock Error Indicates the pel clock check failed. Printhead: Lost Hsync These errors represent a problem with the connector on the LVPS assembly is an indication that a printer fan has stalled. Make sure the connector on the interconnect card connector...
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...detected from a lower paper source, see if paper has cleared the pass thru area of paper jam. Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the paper ...at the input sensor too early. The flag should operate freely. • Check for debris in the printer is still actuated from the first sheet and the second sheet is ready to identify either motor after actuating ... cause the paper to lock. Homing was not enough time between printhead start and the printhead mirror motor to remain over the input sensor.
...detected from a lower paper source, see if paper has cleared the pass thru area of paper jam. Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the paper ...at the input sensor too early. The flag should operate freely. • Check for debris in the printer is still actuated from the first sheet and the second sheet is ready to identify either motor after actuating ... cause the paper to lock. Homing was not enough time between printhead start and the printhead mirror motor to remain over the input sensor.
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...of media. This error can be caused by a broken fuser exit sensor flag. • This may be failing. Enough time has elapsed since the printhead start to expect a stable lock. The fuser exit sensor never actuated from the diagnostic test menu). This error can occur when a 202 paper jam ... edge of the media going through the fuser assembly. • This failure can be caused by a failing exit sensor or system board. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media that is in the machine during...
...of media. This error can be caused by a broken fuser exit sensor flag. • This may be failing. Enough time has elapsed since the printhead start to expect a stable lock. The fuser exit sensor never actuated from the diagnostic test menu). This error can occur when a 202 paper jam ... edge of the media going through the fuser assembly. • This failure can be caused by a failing exit sensor or system board. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can be any piece of media that is in the machine during...
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...see if 201 or 931 errors are logged. An incorrect printer driver for the media being used. • Test the printer using plain paper (20 lb). See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. The voltage at... 2-78 Service Manual If incorrect, replace the defective cable. If incorrect, replace the system board. Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following menu settings as indicated. The voltage at...
...see if 201 or 931 errors are logged. An incorrect printer driver for the media being used. • Test the printer using plain paper (20 lb). See "Printhead 1 (Infoprint 1332)" on page 7-10, "Printhead 2 (Infoprint 1352)" on page 7-11, or "Printhead 3 (1372)" on the system board. The voltage at... 2-78 Service Manual If incorrect, replace the defective cable. If incorrect, replace the system board. Infoprint 1332/1352/1372 Printhead service check The printhead assembly does not contain any print quality problems do the following menu settings as indicated. The voltage at...
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... tip: An all voltages from the connector to make sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Check the voltages on the entire photoconductor drum. Check the front cable harness at J22 on the... contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage or contamination. The printhead used in the right charge roll arm. Make sure the charge roll bushing is connected properly. Infoprint 1332/1352/1372 Measure all black page is generally caused by...
... tip: An all voltages from the connector to make sure the harness is correctly installed in the printer does not have a mechanical shutter as previous laser printers. Check the voltages on the entire photoconductor drum. Check the front cable harness at J22 on the... contact 3 HVPS 4 Front cable harness HVPS section 5 Printhead assembly Action Check the print cartridge for damage or contamination. The printhead used in the right charge roll arm. Make sure the charge roll bushing is connected properly. Infoprint 1332/1352/1372 Measure all black page is generally caused by...
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...replace the harness cable. Some problems occur with printers that go into the bearings. If this does not correct the problem, replace the HVPS. 2-82 Service Manual If there is no continuity, replace the harness cable. Infoprint 1332/1352/1372 Print quality-background Service tip: Some ... of life. The customer may also cause background. Try another printhead if all other attempts fail to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. Check the transfer roll shaft for contamination, pitting, or...
...replace the harness cable. Some problems occur with printers that go into the bearings. If this does not correct the problem, replace the HVPS. 2-82 Service Manual If there is no continuity, replace the harness cable. Infoprint 1332/1352/1372 Print quality-background Service tip: Some ... of life. The customer may also cause background. Try another printhead if all other attempts fail to improve the print quality by rough papers, non-IBM toner cartridges or if the media texture is set to printer ground. Check the transfer roll shaft for contamination, pitting, or...
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...quality-toner on backside of printed page Service tip: This is being carried through the printer on the backside of the transfer roll assembly cable to the transformer on the fuser hot...84 Service Manual Check the connection of the media. If no other cause is light. A contaminated printhead may be the cause of the transfer plate assembly. Repair as necessary. Check the right side transfer... carried out on the backside of the cable from the bearing to the bearing. Infoprint 1332/1352/1372 Print quality-light print Service tip: Check the toner saver and print darkness settings ...
...quality-toner on backside of printed page Service tip: This is being carried through the printer on the backside of the transfer roll assembly cable to the transformer on the fuser hot...84 Service Manual Check the connection of the media. If no other cause is light. A contaminated printhead may be the cause of the transfer plate assembly. Repair as necessary. Check the right side transfer... carried out on the backside of the cable from the bearing to the bearing. Infoprint 1332/1352/1372 Print quality-light print Service tip: Check the toner saver and print darkness settings ...
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... its own internal bin linking regardless of which output bin is selected for the feed test This test is in the order installed on the printer.) 3. This test can be run from the Diagnostic menu. 2. The standard bin as well as any size paper or envelope supported by moving the ... to verify if the standard bin sensor is not turned on the media fed to the output bin because the printhead is working correctly. Manually actuate the bin sensor by the printer. Infoprint 1332/1352/1372 Output Bin Tests Output Bin Test-Standard Bin This test is used to verify that media can be...
... its own internal bin linking regardless of which output bin is selected for the feed test This test is in the order installed on the printer.) 3. This test can be run from the Diagnostic menu. 2. The standard bin as well as any size paper or envelope supported by moving the ... to verify if the standard bin sensor is not turned on the media fed to the output bin because the printhead is working correctly. Manually actuate the bin sensor by the printer. Infoprint 1332/1352/1372 Output Bin Tests Output Bin Test-Standard Bin This test is used to verify that media can be...
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... bin or any installed output options. Sensor Tests. 3. When the sensor is closed, CL displays, and when the sensor is used to verify that the printer can feed media to check the Bin Full Sensor. The following order: Sheets fed 1 2 3 4 5 6 7 8 Output bins Standard bin Bin #1 Bin #2 Bin #3 Bin #4 Bin #5...#1 Standard bin The test is continuous until either the Return or Stop button is pressed. Infoprint 1332/1352/1372 Feed to All Bins Test This test can be printed on the test pages as the printhead is not turned on during the feed test. Select Return or Stop to determine whether or...
... bin or any installed output options. Sensor Tests. 3. When the sensor is closed, CL displays, and when the sensor is used to verify that the printer can feed media to check the Bin Full Sensor. The following order: Sheets fed 1 2 3 4 5 6 7 8 Output bins Standard bin Bin #1 Bin #2 Bin #3 Bin #4 Bin #5...#1 Standard bin The test is continuous until either the Return or Stop button is pressed. Infoprint 1332/1352/1372 Feed to All Bins Test This test can be printed on the test pages as the printhead is not turned on during the feed test. Select Return or Stop to determine whether or...
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... is fed from Finisher Tests menu. 3. The feed test runs (may take a minute for Output Bin x (x=number of the paper sizes supported by the printer. To run the Finisher Sensor Test: 1. Select Sensor Tests for the test to verify whether or not the finisher sensors are stapled. When the sensor... is closed, CL displays, and when the sensor is not turned on the test pages as the printhead is open OP displays. 5. The media is used to complete). No information is printed on . Infoprint 1332/1352/1372 5-Bin Mailbox Option 1.
... is fed from Finisher Tests menu. 3. The feed test runs (may take a minute for Output Bin x (x=number of the paper sizes supported by the printer. To run the Finisher Sensor Test: 1. Select Sensor Tests for the test to verify whether or not the finisher sensors are stapled. When the sensor... is closed, CL displays, and when the sensor is not turned on the test pages as the printhead is open OP displays. 5. The media is used to complete). No information is printed on . Infoprint 1332/1352/1372 5-Bin Mailbox Option 1.
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...StapleSmart finisher option is not operating correctly. Error Message 201 Paper Jam - If an output option is installed on page 2-6. Infoprint 1332/1352/1372 Paper jams-base printer Error Message 200 Paper Jam - Note: When the StapleSmart Finisher option is not operating properly, especially the pass thru sensor of... due to a problem with the HSYSC signal to assist in the fuser assembly. Use the sub error code table to or in the printhead. If a job has accumulated in the redrive assembly, or the exit sensor flag is installed, a secondary message may be removed during ...
...StapleSmart finisher option is not operating correctly. Error Message 201 Paper Jam - If an output option is installed on page 2-6. Infoprint 1332/1352/1372 Paper jams-base printer Error Message 200 Paper Jam - Note: When the StapleSmart Finisher option is not operating properly, especially the pass thru sensor of... due to a problem with the HSYSC signal to assist in the fuser assembly. Use the sub error code table to or in the printhead. If a job has accumulated in the redrive assembly, or the exit sensor flag is installed, a secondary message may be removed during ...
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... When you have the correct adjustment, gently tighten the printhead mounting screws being careful not to move from side to side within the slots. This adjustment reduces the printer overall performance, such as they are fed through the printer. It may take several copies of the media that ...Gap Adjust. 4. Adjust the gap setting by checking the diamonds at the top left or right printhead mounting screws and check the skew again by running another Quick Test Page. Infoprint 1332/1352/1372 Gap adjustment The gap adjustment allows you to increase the minimum gap between sheets of paper...
... When you have the correct adjustment, gently tighten the printhead mounting screws being careful not to move from side to side within the slots. This adjustment reduces the printer overall performance, such as they are fed through the printer. It may take several copies of the media that ...Gap Adjust. 4. Adjust the gap setting by checking the diamonds at the top left or right printhead mounting screws and check the skew again by running another Quick Test Page. Infoprint 1332/1352/1372 Gap adjustment The gap adjustment allows you to increase the minimum gap between sheets of paper...
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Infoprint 1332/1352/1372 Reference number Screw type M3x28 mm Taptite Panhead Location developer drive ground (bottom hole) Purpose Qty attach 1 M3.5x8 mm Plastite autocompensator Thread Forming mounting 3 M3.5x10 mm Plastite Thread Forming right side cover right side frame to pan left side frame to pan right side frame to right side cover M3.5x12 mm Plastite Thread Forming with washer printhead to EP frame mounting 1 attach 3 attach 1 attach 1 mounting 3 4-8 Service Manual
Infoprint 1332/1352/1372 Reference number Screw type M3x28 mm Taptite Panhead Location developer drive ground (bottom hole) Purpose Qty attach 1 M3.5x8 mm Plastite autocompensator Thread Forming mounting 3 M3.5x10 mm Plastite Thread Forming right side cover right side frame to pan left side frame to pan right side frame to right side cover M3.5x12 mm Plastite Thread Forming with washer printhead to EP frame mounting 1 attach 3 attach 1 attach 1 mounting 3 4-8 Service Manual
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... or replace the printhead assembly or loosen the mounting screws. Cables for the Infoprint 1352 and for the Infoprint 1372 machine type are different. Note: Do the "Printhead assembly adjustment" on page 7-12. 4-56 Service Manual A B(425) A Note: The Infoprint 1332 machine type printhead is shown. Remove the laser assembly cover. Infoprint 1332/1352/1372 Printhead removal 1. See "Laser cover removal" on...
... or replace the printhead assembly or loosen the mounting screws. Cables for the Infoprint 1352 and for the Infoprint 1372 machine type are different. Note: Do the "Printhead assembly adjustment" on page 7-12. 4-56 Service Manual A B(425) A Note: The Infoprint 1332 machine type printhead is shown. Remove the laser assembly cover. Infoprint 1332/1352/1372 Printhead removal 1. See "Laser cover removal" on...
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Infoprint 1332/1352/1372 System board-non-network and network (see "System board-non-network" on page 5-10 or "System board-network" on page 5-11) Connector J1 (not used) J2 Printhead (laser cable) J3 Cover closed switch J4 Printhead (HSYNC) J5 Printhead (mirror motor) J6 Printhead fan (Infoprint 1372) J7 Main fan J8 SDRAM memory J9 Cartridge fan J10...
Infoprint 1332/1352/1372 System board-non-network and network (see "System board-non-network" on page 5-10 or "System board-network" on page 5-11) Connector J1 (not used) J2 Printhead (laser cable) J3 Cover closed switch J4 Printhead (HSYNC) J5 Printhead (mirror motor) J6 Printhead fan (Infoprint 1372) J7 Main fan J8 SDRAM memory J9 Cartridge fan J10...
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Infoprint 1332/1352/1372 Assembly 4: Printhead 1 (Infoprint 1332) 2 3 2 5 1 4 000/010 Asmindex 4-1 2 3 4 5 Part number 56P1386 53P8617 56P1396 56P1387 56P1388 Units 1 3 1 1 1 Description Cable, laser Parts packet, screw (printhead mounting) Printhead assembly (includes all cables), Infoprint 1332 Cable, HSYNC Cable, mirror motor, Infoprint 1332 7-10 Service Manual
Infoprint 1332/1352/1372 Assembly 4: Printhead 1 (Infoprint 1332) 2 3 2 5 1 4 000/010 Asmindex 4-1 2 3 4 5 Part number 56P1386 53P8617 56P1396 56P1387 56P1388 Units 1 3 1 1 1 Description Cable, laser Parts packet, screw (printhead mounting) Printhead assembly (includes all cables), Infoprint 1332 Cable, HSYNC Cable, mirror motor, Infoprint 1332 7-10 Service Manual