User Guide
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...Message 24x (x=tray 1 through 5) Paper Jam Check Tray x 3-25 Error Message 250 Paper Jam - Check Bin x 3-25 Error Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Check MP Feeder 3-25 Error Message 260 Paper Jam - Infoprint 1332/1352/1372 Maintenance page count 3-17...3-20 Theory 3-21 Autocompensator operation 3-21 Autoconnect system, paper tray options, envelope feeder-electrical 3-21 Autoconnect cabling and connectors 3-21 Duplex Option 3-21 Option microcode 3-22 Paper feed jams 3-22 Paper jams-base printer 3-23 Paper jams-options 3-24 Error Message 23x...
...Message 24x (x=tray 1 through 5) Paper Jam Check Tray x 3-25 Error Message 250 Paper Jam - Check Bin x 3-25 Error Message 28x Paper Jam (x=StapleSmart finisher 3-25 Error Message 282 - Check MP Feeder 3-25 Error Message 260 Paper Jam - Infoprint 1332/1352/1372 Maintenance page count 3-17...3-20 Theory 3-21 Autocompensator operation 3-21 Autoconnect system, paper tray options, envelope feeder-electrical 3-21 Autoconnect cabling and connectors 3-21 Duplex Option 3-21 Option microcode 3-22 Paper feed jams 3-22 Paper jams-base printer 3-23 Paper jams-options 3-24 Error Message 23x...
User Guide
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...User attendance messages" on page 2-2 and take the appropriate action. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you lift or set the printer down. Locate your symptom and take the indicated action for personal safety and ...Self Test (POST)" on . User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-34 without an error, and you are not under the printer when you connect or disconnect any cable or electronic board or assembly for that explains a ...
...User attendance messages" on page 2-2 and take the appropriate action. Diagnostic information Infoprint 1332/1352/1372 Start CAUTION: Remove the power cord from the printer or wall outlet before you lift or set the printer down. Locate your symptom and take the indicated action for personal safety and ...Self Test (POST)" on . User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-34 without an error, and you are not under the printer when you connect or disconnect any cable or electronic board or assembly for that explains a ...
User Guide
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... output bin. Infoprint 1332/1352/1372 Service error code (continued) Error code 990 991 Card Action Indicates an equipment check condition has occurred in the specified device, but the device is unable to enter for 9xx and 2xx error codes The sub error codes are helpful troubleshooting a paper path problem, especially paper jams in its...
... output bin. Infoprint 1332/1352/1372 Service error code (continued) Error code 990 991 Card Action Indicates an equipment check condition has occurred in the specified device, but the device is unable to enter for 9xx and 2xx error codes The sub error codes are helpful troubleshooting a paper path problem, especially paper jams in its...
User Guide
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... to help isolate paper jams and paper feed problems in the base printer. Sub error code variable values Displayed value of the printer. The following table displays up to help diagnose a printer problem. envelope A #9 Envelope B #10 Envelope C 8.661 in. Some or all of data. Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual Infoprint 1332/1352/1372 Base...
... to help isolate paper jams and paper feed problems in the base printer. Sub error code variable values Displayed value of the printer. The following table displays up to help diagnose a printer problem. envelope A #9 Envelope B #10 Envelope C 8.661 in. Some or all of data. Envelope D C5 Envelope E B5 Envelope F Legal envelope 2-6 Service Manual Infoprint 1332/1352/1372 Base...
User Guide
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... • Multi sheet feeding. • A tray size sensing problem. • The media feeding from a lower paper source, see if paper has cleared the pass thru area of paper jam. The main motor ID failed to identify either motor after actuating the input sensor. Video never started within 2 inches ... for correct operation. • Check for correct operation. Possible causes for this error are: • Paper might cause the paper to remain over the input sensor. Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the...
... • Multi sheet feeding. • A tray size sensing problem. • The media feeding from a lower paper source, see if paper has cleared the pass thru area of paper jam. The main motor ID failed to identify either motor after actuating the input sensor. Video never started within 2 inches ... for correct operation. • Check for correct operation. Possible causes for this error are: • Paper might cause the paper to remain over the input sensor. Infoprint 1332/1352/1372 Base printer sub error codes First 6 bytes sub error code data (xx can be pre-staged in the...
User Guide
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... also reached the input sensor early. Check the exit sensor for correct operation. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can occur when a 202 paper jam has occurred. 1. Service tip: Turn the printer off, enter the diagnostic tests menu, and select the base sensor test. Enough...
... also reached the input sensor early. Check the exit sensor for correct operation. Infoprint 1332/1352/1372 Base printer sub error codes (continued) First 6 bytes sub error code data (xx can occur when a 202 paper jam has occurred. 1. Service tip: Turn the printer off, enter the diagnostic tests menu, and select the base sensor test. Enough...
User Guide
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...started to feed a sheet of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by a defective fuser exit sensor assembly. Late feeding from a paper source when paper was in the source and the only sheet in the output..., in the paper path. The second pick failed from a paper source interfered with the next pick retry. (x1=media size, x2=media source) 2-10 Service Manual This error can be caused by the input sensor not being activated by a page that source. Infoprint 1332/1352/1372 Base printer sub error codes...
...started to feed a sheet of the media fed through the printer. • This error can be displayed after a 201 paper jam. • This can be caused by a defective fuser exit sensor assembly. Late feeding from a paper source when paper was in the source and the only sheet in the output..., in the paper path. The second pick failed from a paper source interfered with the next pick retry. (x1=media size, x2=media source) 2-10 Service Manual This error can be caused by the input sensor not being activated by a page that source. Infoprint 1332/1352/1372 Base printer sub error codes...
User Guide
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...Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Check Duplex Connection Secondary message Check Tray x Connection Close Finisher Side Door Close Finisher Top Cover Delete All Jobs Go/Stop? The following actions may be a poor connection or a hardware failure. The following actions may be displayed, go to the printer... but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may...
...Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Check Duplex Connection Secondary message Check Tray x Connection Close Finisher Side Door Close Finisher Top Cover Delete All Jobs Go/Stop? The following actions may be a poor connection or a hardware failure. The following actions may be displayed, go to the printer... but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may...
User Guide
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...Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y Secondary message Reattach Envelope Feeder Reattach Output Bin x Explanation Bins x-y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages displays for the following conditions: • The feeder may have been removed from the printer, possibly to clear a paper jam... the option. If the message continues to be attached to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The option may be ...
...Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Reattach Bins x-y Secondary message Reattach Envelope Feeder Reattach Output Bin x Explanation Bins x-y=Bins 1 to 5, Bins 2 to 6, or Bins 6 to 10 This messages displays for the following conditions: • The feeder may have been removed from the printer, possibly to clear a paper jam... the option. If the message continues to be attached to the printer but a communications problem may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The option may be ...
User Guide
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...: The media did not arrive at the printer input sensor. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door Leave Job in Finisher Rear 234 Duplex Paper Jam - Also, if the accumulated sheets are...
...: The media did not arrive at the printer input sensor. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 200 Paper Jam Remove Cartridge Secondary message Leave Job in Finisher 201 Paper Jam Remove Cartridge Leave Job in Finisher 202 Paper Jam Open Rear Door Leave Job in Finisher Rear 234 Duplex Paper Jam - Also, if the accumulated sheets are...
User Guide
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... the envelope feeder. Also, if the accumulated sheets are removed, the portion of media did not reach the printer input sensor. Leave Job in the multipurpose feeder. Secondary: When this message is jammed around Tray x. (x=tray 1 thru 5) Try opening Tray x. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message 235 Duplex Paper Jam -
... the envelope feeder. Also, if the accumulated sheets are removed, the portion of media did not reach the printer input sensor. Leave Job in the multipurpose feeder. Secondary: When this message is jammed around Tray x. (x=tray 1 thru 5) Try opening Tray x. Infoprint 1332/1352/1372 User attendance messages (continued) Primary message Secondary message 235 Duplex Paper Jam -
User Guide
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Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 280 Paper Jam Check Finisher 281 Paper Jam Check Finisher 282 Staple Jam Check Stapler 283 Staple Jam Check Stapler 1565 Emul Error Load Emul Option Secondary message Leave Job in ...this message is displayed, remove the job from Finisher Explanation Primary: Paper is attached to access the jammed pages. Primary: Paper is attached to PCI connector x, where x=1, 2, or 3. User line 2 link messages If the printer is ready to indicate that all accumulated sheets should be downloaded. Infrared...
Infoprint 1332/1352/1372 User attendance messages (continued) Primary message 280 Paper Jam Check Finisher 281 Paper Jam Check Finisher 282 Staple Jam Check Stapler 283 Staple Jam Check Stapler 1565 Emul Error Load Emul Option Secondary message Leave Job in ...this message is displayed, remove the job from Finisher Explanation Primary: Paper is attached to access the jammed pages. Primary: Paper is attached to PCI connector x, where x=1, 2, or 3. User line 2 link messages If the printer is ready to indicate that all accumulated sheets should be downloaded. Infrared...
User Guide
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... 2, 3, 4, or 5. If the error occurs again, the user is advised to the printer, but is advised to clear a paper jam. Insert Duplex Front Cover The duplex front access cover is open. Infoprint 1332/1352/1372 Check device connection messages The messages in the following table display when the... printer loses communications with one of the following table can still be ...
... 2, 3, 4, or 5. If the error occurs again, the user is advised to the printer, but is advised to clear a paper jam. Insert Duplex Front Cover The duplex front access cover is open. Infoprint 1332/1352/1372 Check device connection messages The messages in the following table display when the... printer loses communications with one of the following table can still be ...
User Guide
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..." on page 2-83. Go to "Print quality-light print" on page 2-84. Paper feed problem with the high-capacity feeder. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Operator panel buttons service check" on page 2-70... High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Diagnostic information 2-35 Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of redrive assembly- Paper jams at exit of redrive assembly- Go to "Smart ...
..." on page 2-83. Go to "Print quality-light print" on page 2-84. Paper feed problem with the high-capacity feeder. Infoprint 1332/1352/1372 Symptom tables Base printer symptoms Symptom Action Dead machine Go to "Operator panel buttons service check" on page 2-70... High-capacity feeder (2000-sheet) symptoms Symptom The printer does not recognize the highcapacity feeder installed. Diagnostic information 2-35 Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of redrive assembly- Paper jams at exit of redrive assembly- Go to "Smart ...
User Guide
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...Envelopes do not feed from the envelope feeder. Action Go to "Input tray(s) service check" on page 2-47. Paper does not feed all the way into base printer. Go to "Envelope feeder service check" on page 2-47. Go to "Duplex option service check" on page ... on page 2-64. Paper jams at Paper Removal Tray. Output expander Symptom Printer does not display Output Bin Full. Go to "Input tray(s) service check" on page 2-72. Paper feed problem with Duplex. Paper skews in the Duplex Option. Infoprint 1332/1352/1372 Paper tray symptoms Symptom Paper feed problem with 250-Sheet...
...Envelopes do not feed from the envelope feeder. Action Go to "Input tray(s) service check" on page 2-47. Paper does not feed all the way into base printer. Go to "Envelope feeder service check" on page 2-47. Go to "Duplex option service check" on page ... on page 2-64. Paper jams at Paper Removal Tray. Output expander Symptom Printer does not display Output Bin Full. Go to "Input tray(s) service check" on page 2-72. Paper feed problem with Duplex. Paper skews in the Duplex Option. Infoprint 1332/1352/1372 Paper tray symptoms Symptom Paper feed problem with 250-Sheet...
User Guide
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Infoprint 1332/1352/1372 Service Checks Anytime the system board is replaced, the Configuration ID must be observed during operation by removing the left and right side ... to make sure the ESD brush is configured correctly before performing any service checks. • Paper feed problems (especially paper jams): Go to help isolate a problem before taking the machine apart or removing any settings or working on the printer. • Use the resident diagnostics test provided to "Viewing the error log" on page...
Infoprint 1332/1352/1372 Service Checks Anytime the system board is replaced, the Configuration ID must be observed during operation by removing the left and right side ... to make sure the ESD brush is configured correctly before performing any service checks. • Paper feed problems (especially paper jams): Go to help isolate a problem before taking the machine apart or removing any settings or working on the printer. • Use the resident diagnostics test provided to "Viewing the error log" on page...
User Guide
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... or damaged parts. Disconnect the pass thru sensor cable and check the voltage at J5-3. Infoprint 1332/1352/1372 The printer does not recognize one to see if the printer recognizes any single option as being installed. If the voltages are incorrect, replace the failing autoconnect assembly. 271 Paper Jam - If incorrect, replace the sensor assembly.
... or damaged parts. Disconnect the pass thru sensor cable and check the voltage at J5-3. Infoprint 1332/1352/1372 The printer does not recognize one to see if the printer recognizes any single option as being installed. If the voltages are incorrect, replace the failing autoconnect assembly. 271 Paper Jam - If incorrect, replace the sensor assembly.
User Guide
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...display. FRU 1 Bin x sensor Bin x sensor control board Action Check the sensor flag for binding and proper operation. Check Bin 1 displays-paper does not feed into the bin selected FRU 1 Deflector Deflector spring Deflector cover Deflector cover spring Shaft assemblies 2 Bin x solenoid assembly Control .... If this does not fix the problem, replace the control board. 271 Paper Jam - Make sure the solenoid is connected to the sensor and the control board. If incorrect, repair as necessary. Infoprint 1332/1352/1372 Ready Bin x Full displays-May be operating mechanically, check the...
...display. FRU 1 Bin x sensor Bin x sensor control board Action Check the sensor flag for binding and proper operation. Check Bin 1 displays-paper does not feed into the bin selected FRU 1 Deflector Deflector spring Deflector cover Deflector cover spring Shaft assemblies 2 Bin x solenoid assembly Control .... If this does not fix the problem, replace the control board. 271 Paper Jam - Make sure the solenoid is connected to the sensor and the control board. If incorrect, repair as necessary. Infoprint 1332/1352/1372 Ready Bin x Full displays-May be operating mechanically, check the...
User Guide
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... paper jams 23x jam code 231 Rear 232 Rear 233 Rear 234 Rear 235 Front 236 Front 237 Front 238 General Error Jam location Media did not leave the duplex exit sensor. A duplexed sheet did leave the printer fuser exit sensor. A piece of the job printed after the jam is located. Infoprint 1332/...1352/1372 FRU 11 Loads connected to the system board Action Turn the printer off and disconnect each cable connected to the system board and...
... paper jams 23x jam code 231 Rear 232 Rear 233 Rear 234 Rear 235 Front 236 Front 237 Front 238 General Error Jam location Media did not leave the duplex exit sensor. A duplexed sheet did leave the printer fuser exit sensor. A piece of the job printed after the jam is located. Infoprint 1332/...1352/1372 FRU 11 Loads connected to the system board Action Turn the printer off and disconnect each cable connected to the system board and...
User Guide
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... bottom autoconnect connectors for correct operation and any paper or other objects that might cause a paper jam. If a problem is found, replace the duplex option assembly. 233 Jam displayed on the operator panel FRU 1 Fuser exit sensor 2 Duplex input sensor Action Check the sheet of the sensor. Infoprint 1332/1352/1372 Duplex does not recognize that...
... bottom autoconnect connectors for correct operation and any paper or other objects that might cause a paper jam. If a problem is found, replace the duplex option assembly. 233 Jam displayed on the operator panel FRU 1 Fuser exit sensor 2 Duplex input sensor Action Check the sheet of the sensor. Infoprint 1332/1352/1372 Duplex does not recognize that...