McAfee M4050 - Network Security Platform Support and Manuals
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Troubleshooting Guide - Page 11
... with the Sensors will be allowed are not initiated by Sensors.
Ensure the correct version of communication
Default SNMPv3 Manager-->Sensor (command channel)
2
McAfee® Network Security Platform 6.0
Before You Install
Identify hosts that may cause false positives, for Unix and Windows servers, used to analyze the packet logs created by the localhost...
Troubleshooting Guide - Page 12
McAfee® Network Security Platform 6.0
Before You Install
8501 8502
Port #
8503
8504
8555 443 80
22
Protocol
TCP TCP
TCP
TCP
TCP TCP TCP
TCP
Description
Direction of communication
25
TCP
SMTP
Manager-->SMTP server
49
TCP
TACACS+ Integration Sensor-->TACACS+ server
162
UDP
SNMP Forwarding
Manager-->SNMP server
389
TCP
LDAP Integration
Manager-->LDAP server
(without...
Troubleshooting Guide - Page 21
... port
Configuring Audit Events
Set the following ports are allowed through firewall.
McAfee® Network Security Platform 6.0
Hardening the Manager ...Install port(TCP)
Sensor to Manager
Alert channel(TCP)
Sensor to Manager
Packet log channel(TCP) Sensor to Manager
File transfer channel(TCP) Sensor to Manager
Alert viewer(TC)
Client to Manager
When email notification or SNMP...
Troubleshooting Guide - Page 24
... communicate. Software or signature set incompatibility
Check to ensure that the Sensor software image, Manager software version, and signature set version are available on both... the Sensor CLI command prompt. McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Starting your troubleshooting
Before you get too deep into troubleshooting techniques, it is a good ...
Troubleshooting Guide - Page 26
...Mbps is not to use auto-negotiation, you must manually set to half-or full-duplex.
I-Series sensors support only 10/100 Mbps for Sensors and Cisco catalyst ...duplex. McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Setting the management port speed and duplex mode
1 Set the speed of the Management port and whether the port should be hard-coded on only...
Troubleshooting Guide - Page 27
McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Network Security Platform Configuration
10/100/1000 port (Speed/Duplex)
Configuration of the link.
If either enable or disable link negotiation on the Sensor CLI will not connect. The Gigabit auto-negotiation negotiates flow control, duplex mode, and remote fault information. You must be set to speed...
Troubleshooting Guide - Page 28
..., 5000, 6000 Series (Native)
set port speed 1/1 100 set port duplex 1/1 full
Connectivity issues with Cisco switches, view the output of packets. To troubleshoot this issue.
McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Sometimes there are duplex inconsistencies between Network Security Platform and the switch port. Contact Cisco...
Troubleshooting Guide - Page 33
...performed the operation, status of an upload or download, use the status command as shown in this chapter. McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Checking whether a signature or software update was executed.
Verify that has been updated from the NSM interface, or you can take up to perform the operation (including-if the operation failed...
Troubleshooting Guide - Page 34
... reboot command
The reboot command restarts a Sensor. McAfee® Network Security Platform 6.0
Troubleshooting Network Security Platform
Certain internal software errors may have a corrupted internal flash. In the Manager user interface, you receive an error message in IPv6 traffic passing through the
Sensor monitoring port requires a manual reboot of the Sensor.
Check...
Troubleshooting Guide - Page 48
...has occurred within the sensor. Communication failure with the Network Security Platform Update Server
Critical
Communication failure with MDR IP Address type. If your MDR settings. Contact McAfee Technical Support if you lost your
/ MDR status.
Manager IP address / MDR status as ... Action
Check for errors in MDR Pair IP address
Critical
Sensor found a conflict with
There is...
Troubleshooting Guide - Page 49
... older than a specific number of
between the...Repair the corrupt Database To Locate Index File For Table tables
Dropping alerts and packet logs
Critical
Manager is present. McAfee® Network Security Platform 6.0
System Fault Messages
Fault
DB Connectivity Problems
Severity
Critical
Description/Cause
Problems Communicating To Database
Action
Please check if the database
service...
Troubleshooting Guide - Page 51
...IPS Settings > Advanced Policies > Custom Attack Editor) and manually performing the edit / validation. This fault clears when a subsequent UDS compilation succeeds. Incompatible UDS Critical signature
Image...current update set definitions. McAfee® Network Security Platform 6.0
System Fault Messages
Fault
Illegal In-line, failopen configuration of that the Sensor is an internal error....
Troubleshooting Guide - Page 53
... conflict in use by UDS.
McAfee® Network Security Platform 6.0
System Fault Messages
Fault
Memory error
Severity
Critical
Description/Cause
A recoverable software memory error has occurred within the sensor.
If the images are incompatible, update the Network Security Platform image via a tftp server. Free this port for Network Security Central Manager synchronization to two...
Troubleshooting Guide - Page 57
... discovery failure" fault.
McAfee® Network Security Platform 6.0
System Fault Messages
Fault
Sensor internal configuration error
Severity
Critical
Sensor reboot required for a particular Sensor changed, requiring a Sensor reboot. This error may resolve the issue causing the fault. Reboot the Sensor to cause the changes to Technical Support for troubleshooting. This fault occurs...
Troubleshooting Guide - Page 68
... the Manager Server to Network Security Platform.
If you can ignore this fault persists, contact McAfee Technical Support. Contact McAfee Technical
Support for failure.
Could indicate an old Sensor image on its configuration information, and thus is invalid. Check to isolate reason for assistance. If the images are incompatible, update the NSP image via a tftp server...
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