Reference Guide
Page 1
... is reset to radio communications. High volume may not be shorter depending on again. --Do not cover the microphones of products in wireless mode. • The unit supports security functions that interference will not occur in audio dropout occurring more of about replacement parts. In particular, be charged using the unit within a range of the following two conditions: (1) This device may not be in sync with the instructions, may...
... is reset to radio communications. High volume may not be shorter depending on again. --Do not cover the microphones of products in wireless mode. • The unit supports security functions that interference will not occur in audio dropout occurring more of about replacement parts. In particular, be charged using the unit within a range of the following two conditions: (1) This device may not be in sync with the instructions, may...
Help Guide
Page 4
... (Siri) Using the apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to turn on the screen of noise canceling is too long. The remaining battery charge of the headset is not displayed on the headset. Sound No sound Low sound level Low sound quality Sound skips...
... (Siri) Using the apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to turn on the screen of noise canceling is too long. The remaining battery charge of the headset is not displayed on the headset. Sound No sound Low sound level Low sound quality Sound skips...
Help Guide
Page 7
... enabled: "Speak-to-chat activated" When Speak-to-Chat is disabled: "Speak-to-chat deactivated" When the Google Assistant is low: "Low battery, please recharge headset" When automatically turning off the voice guidance using "Sony | Headphones Connect" app. Please wait a moment until the update completes." Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will also return to the factory...
... enabled: "Speak-to-chat activated" When Speak-to-Chat is disabled: "Speak-to-chat deactivated" When the Google Assistant is low: "Low battery, please recharge headset" When automatically turning off the voice guidance using "Sony | Headphones Connect" app. Please wait a moment until the update completes." Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will also return to the factory...
Help Guide
Page 13
... a period of time has passed. When the remaining battery charge becomes low, the indicator starts flashing in red for about 15 seconds) For details, see "Checking the remaining battery charge". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Indicator (blue/red) next to the (power) button Turning on repeatedly flashes in blue) The unconnected...
... a period of time has passed. When the remaining battery charge becomes low, the indicator starts flashing in red for about 15 seconds) For details, see "Checking the remaining battery charge". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red / -: Turns off Indicator (blue/red) next to the (power) button Turning on repeatedly flashes in blue) The unconnected...
Help Guide
Page 15
... using the "Sony | Headphones Connect" app, you can use the touch sensor control panel of the left ) mark side. (right) mark on your ears. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your right ear. Put the headset on your head with the (left) mark on your left ear and the There is a tactile dot on your ears, the call is removed. When the headset is worn again, the headset...
... using the "Sony | Headphones Connect" app, you can use the touch sensor control panel of the left ) mark side. (right) mark on your ears. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your right ear. Put the headset on your head with the (left) mark on your left ear and the There is a tactile dot on your ears, the call is removed. When the headset is worn again, the headset...
Help Guide
Page 18
... battery. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging the headset The headset contains a built-in about 3 hours (*) and the indicator turns off automatically. Hint The headset can be successful with a standard USB port We do not guarantee operation on all computers. Charging is less than the supplied USB Type-C cable. Note Charging may not be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. If charging starts while the headset...
... battery. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Charging the headset The headset contains a built-in about 3 hours (*) and the indicator turns off automatically. Hint The headset can be successful with a standard USB port We do not guarantee operation on all computers. Charging is less than the supplied USB Type-C cable. Note Charging may not be also charged by connecting the headset to a running computer using the supplied USB Type-C cable. If charging starts while the headset...
Help Guide
Page 22
..., refer to the operating instructions of the headset where the paired Bluetooth device is connected to the operating instructions supplied with the iPhone or iPod touch. When you hear the voice guidance say, "Low battery, please recharge headset", charge the headset as soon as possible. B: 100% C: 70% D: 50% E: 10% or lower (requires charging) The remaining battery charge of the headset is turned on the widget of the operating indicator (blue) becomes red. It is...
..., refer to the operating instructions of the headset where the paired Bluetooth device is connected to the operating instructions supplied with the iPhone or iPod touch. When you hear the voice guidance say, "Low battery, please recharge headset", charge the headset as soon as possible. B: 100% C: 70% D: 50% E: 10% or lower (requires charging) The remaining battery charge of the headset is turned on the widget of the operating indicator (blue) becomes red. It is...
Help Guide
Page 42
... the headset using , the built-in Bluetooth adaptor may need to be turned on. When you initialized the headset (the headset has no pairing information). Before starting the operation, make sure of the headset. The headset enters pairing mode automatically. You will hear the voice guidance say, "Bluetooth pairing". 2 Wake the computer up if the computer is charged sufficiently. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 10) The operation to register the device...
... the headset using , the built-in Bluetooth adaptor may need to be turned on. When you initialized the headset (the headset has no pairing information). Before starting the operation, make sure of the headset. The headset enters pairing mode automatically. You will hear the voice guidance say, "Bluetooth pairing". 2 Wake the computer up if the computer is charged sufficiently. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 10) The operation to register the device...
Help Guide
Page 45
... Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is in standby (sleep) or hibernation mode. 3 Register the headset using the computer. 1. The computer is placed within 1 m (3 feet) of the computer is charged sufficiently. Depending on the headset when you initialized the headset (the headset has no pairing information). Check that supports music playback connections (A2DP). The operating instructions...
... Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting with a computer (Windows 8.1) The operation to register the device that you wish to connect to is in standby (sleep) or hibernation mode. 3 Register the headset using the computer. 1. The computer is placed within 1 m (3 feet) of the computer is charged sufficiently. Depending on the headset when you initialized the headset (the headset has no pairing information). Check that supports music playback connections (A2DP). The operating instructions...
Help Guide
Page 48
... no sound is called "pairing". Computer speaker in Bluetooth adaptor, refer to step 2. Turn on the Bluetooth adaptor or are using the computer. 48 First, pair a device to use it or after you pair the headset with the computer. Set the computer speaker to be turned on this case, proceed to the operating instructions supplied with a device for about 7 seconds. If the computer speaker is set to is heard from the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting...
... no sound is called "pairing". Computer speaker in Bluetooth adaptor, refer to step 2. Turn on the Bluetooth adaptor or are using the computer. 48 First, pair a device to use it or after you pair the headset with the computer. Set the computer speaker to be turned on this case, proceed to the operating instructions supplied with a device for about 7 seconds. If the computer speaker is set to is heard from the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Pairing and connecting...
Help Guide
Page 51
... mode. 2 Turn on the headset. You will hear the voice guidance say , "Power on". If [WH-1000XM4] is not displayed on the [Sound] screen, right-click on the toolbar, then select [Playback devices]. 2. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions...
... mode. 2 Turn on the headset. You will hear the voice guidance say , "Power on". If [WH-1000XM4] is not displayed on the [Sound] screen, right-click on the toolbar, then select [Playback devices]. 2. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 10) Before starting the operation, make sure of the following: Depending on the computer you release your computer has a built-in Bluetooth adaptor, refer to the operating instructions...
Help Guide
Page 54
... the [Start] button, then select [Control Panel] from the button. If you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. Press and hold the (power) button for about 2 seconds. If it is in Bluetooth adaptor, refer to flash after you will hear the voice guidance say , "Bluetooth connected". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the...
... the [Start] button, then select [Control Panel] from the button. If you do not know how to turn on the Bluetooth adaptor or are using the computer. 1. Press and hold the (power) button for about 2 seconds. If it is in Bluetooth adaptor, refer to flash after you will hear the voice guidance say , "Bluetooth connected". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Windows 8.1) Before starting the operation, make sure of the...
Help Guide
Page 58
... step 3. 3 Select the headset using , the built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. You will hear the voice guidance say , "Power on". If the headset has automatically connected to the last connected device, you are unsure if your finger from the headset. Press and hold the (power) button for about 2 seconds. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Mac) Compatible OS macOS (version...
... step 3. 3 Select the headset using , the built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer. You will hear the voice guidance say , "Power on". If the headset has automatically connected to the last connected device, you are unsure if your finger from the headset. Press and hold the (power) button for about 2 seconds. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting to a paired computer (Mac) Compatible OS macOS (version...
Help Guide
Page 68
... and the phone call function are connected simultaneously. the setting icon next to [WH-1000XM4]. For more details, refer to the operating instructions supplied with the headset. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - On the [Paired devices] screen, uncheck [Call audio]. 4 Operate the iPhone to establish a Bluetooth connection with the Android smartphone and iPhone. 68 The iPhone is an example. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to an Android smartphone...
... and the phone call function are connected simultaneously. the setting icon next to [WH-1000XM4]. For more details, refer to the operating instructions supplied with the headset. Operation example: For connecting only through media audio (A2DP) Touch [Settings] - [Device connection] - [Bluetooth] - On the [Paired devices] screen, uncheck [Call audio]. 4 Operate the iPhone to establish a Bluetooth connection with the Android smartphone and iPhone. 68 The iPhone is an example. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to an Android smartphone...
Help Guide
Page 93
... the device regarding setting the codec. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Supported codecs A codec is transmitted from the supported codecs. All Bluetooth devices support SBC. When music in one of higher sound quality than that of 990 kbps (96/48 kHz) or 909 kbps (88.2/44.1 kHz) is an abbreviation for Advanced Audio Coding. SBC This is the standard audio coding technology used when transmitting sound via an A2DP connection: SBC, AAC...
... the device regarding setting the codec. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Supported codecs A codec is transmitted from the supported codecs. All Bluetooth devices support SBC. When music in one of higher sound quality than that of 990 kbps (96/48 kHz) or 909 kbps (88.2/44.1 kHz) is an abbreviation for Advanced Audio Coding. SBC This is the standard audio coding technology used when transmitting sound via an A2DP connection: SBC, AAC...
Help Guide
Page 103
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the Google Assistant By using the Google Assistant for the first time, open the Google Assistant app. If your smartphone is set the CUSTOM button as the Google Assistant button in step 2, the noise canceling function, the Ambient Sound Mode, and the NC Optimizer function cannot be operated from the Bluetooth settings of the headset with the "Sony | Headphones Connect" app. When the Google Assistant is not available...
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the Google Assistant By using the Google Assistant for the first time, open the Google Assistant app. If your smartphone is set the CUSTOM button as the Google Assistant button in step 2, the noise canceling function, the Ambient Sound Mode, and the NC Optimizer function cannot be operated from the Bluetooth settings of the headset with the "Sony | Headphones Connect" app. When the Google Assistant is not available...
Help Guide
Page 113
... the headset Check the headset software version Update the headset software Switch the voice guidance language Turn the voice guidance on/off Switch the touch sensor control panel on/off setting Set the wearing detection automatic power off setting For details on the audio device. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony | Headphones Connect" app installed and the headset via Bluetooth connection, you...
... the headset Check the headset software version Update the headset software Switch the voice guidance language Turn the voice guidance on/off Switch the touch sensor control panel on/off setting Set the wearing detection automatic power off setting For details on the audio device. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 What you can do with the "Sony | Headphones Connect" app When you connect the smartphone with the "Sony | Headphones Connect" app installed and the headset via Bluetooth connection, you...
Help Guide
Page 117
... do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 117 When the [Automatic download of software] setting is installed. 2 Transfer the update software from the server to the information on the "Sony | Headphones Connect" app, the download and transfer of issues with the latest software installed. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Updating the headset software Install the latest headset software using the "Sony | Headphones Connect" app to enjoy new functions or to...
... do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 117 When the [Automatic download of software] setting is installed. 2 Transfer the update software from the server to the information on the "Sony | Headphones Connect" app, the download and transfer of issues with the latest software installed. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Updating the headset software Install the latest headset software using the "Sony | Headphones Connect" app to enjoy new functions or to...
Help Guide
Page 121
... registered trademarks of Sony Corporation. and any use of Sony Corporation. USB Type-C® and USB-C® are trademarks of USB Implementers Forum. and other countries and is used under license. The N-Mark is a trademark or registered trademark of Apple Inc., registered in the U.S. App Store is a service mark of NFC Forum, Inc. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Trademarks Windows is a registered trademark...
... registered trademarks of Sony Corporation. and any use of Sony Corporation. USB Type-C® and USB-C® are trademarks of USB Implementers Forum. and other countries and is used under license. The N-Mark is a trademark or registered trademark of Apple Inc., registered in the U.S. App Store is a service mark of NFC Forum, Inc. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Trademarks Windows is a registered trademark...
Help Guide
Page 135
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) does not work. Remove the headphone cable before establishing the one -touch connection (NFC). Check that the Bluetooth function of the smartphone is turned on . Finish charging before establishing the one -touch connection (NFC). If the smartphone is connected to the headphone cable input jack. Related Topic One-touch connection (NFC) with an Android smartphone 5-013-731-11(1) Copyright 2020 Sony Corporation 135...
Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 One-touch connection (NFC) does not work. Remove the headphone cable before establishing the one -touch connection (NFC). Check that the Bluetooth function of the smartphone is turned on . Finish charging before establishing the one -touch connection (NFC). If the smartphone is connected to the headphone cable input jack. Related Topic One-touch connection (NFC) with an Android smartphone 5-013-731-11(1) Copyright 2020 Sony Corporation 135...