Reference Guide
Page 1
...; and CUSTOM buttons simultaneously for smartphones and computers are obligated to announce the contents of Conformity Trade Name : SONY Model : WH-1000XM4 Responsible Party : Sony Electronics Inc. and (2) This device must accept any such medical device. There is reset to customers under a...that some time to persons who use any interference received, including interference that to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) Plug adaptor for hydrocephalus treatment, or other Bluetooth devices in the following...
...; and CUSTOM buttons simultaneously for smartphones and computers are obligated to announce the contents of Conformity Trade Name : SONY Model : WH-1000XM4 Responsible Party : Sony Electronics Inc. and (2) This device must accept any such medical device. There is reset to customers under a...that some time to persons who use any interference received, including interference that to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) Plug adaptor for hydrocephalus treatment, or other Bluetooth devices in the following...
Help Guide
Page 1
Update the software of parts About the indicator Wearing the headset Power/Charging 1 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Use this manual if you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying case Parts and controls Location and function of the headset and "Sony | Headphones Connect" app to the following: https://www.sony.net/elesupport/ Getting started What you encounter any problems, or have any questions. For details, refer to the latest version.
Update the software of parts About the indicator Wearing the headset Power/Charging 1 Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Use this manual if you can do with the Bluetooth function About the voice guidance Supplied accessories Checking the package contents Setting the headset in the carrying case Parts and controls Location and function of the headset and "Sony | Headphones Connect" app to the following: https://www.sony.net/elesupport/ Getting started What you encounter any problems, or have any questions. For details, refer to the latest version.
Help Guide
Page 2
... Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting...
... Turning on the headset Turning off the headset Making connections How to make a wireless connection to Bluetooth devices Easy setup with app Connecting with the "Sony | Headphones Connect" app Android smartphone Pairing and connecting with an Android smartphone Connecting to a paired Android smartphone One-touch connection (NFC) with an Android smartphone Disconnecting...
Help Guide
Page 3
... to an Android smartphone and an iPhone (multipoint connection) Connecting the headset to 2 devices simultaneously (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to -Chat) Sound quality mode About the sound quality mode Supported codecs About the...
... to an Android smartphone and an iPhone (multipoint connection) Connecting the headset to 2 devices simultaneously (multipoint connection) Disconnecting Bluetooth connection (after use) Using the supplied headphone cable Listening to music Listening to music via a Bluetooth connection Listening to -Chat) Sound quality mode About the sound quality mode Supported codecs About the...
Help Guide
Page 4
... assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to...
... assist function (Google app) Using the voice assist function (Siri) Using the apps What you can do with the "Sony | Headphones Connect" app Installing the "Sony | Headphones Connect" app Accessing support information from the "Sony | Headphones Connect" app Updating the headset software Important information Precautions License notice Trademarks Customer support websites Troubleshooting What can I do to...
Help Guide
Page 7
.... 7 Note It takes about XX %" (The "XX" value indicates the approximate remaining charge. https://rd1.sony.net/help guide. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will also return to low battery: "Please recharge headset.... sound" When turning off the noise canceling function and Ambient Sound Mode: "Ambient Sound Control off the voice guidance using "Sony | Headphones Connect" app. When Amazon Alexa is not available during software update: "The Google assistant is not available on the smartphone connected to...
.... 7 Note It takes about XX %" (The "XX" value indicates the approximate remaining charge. https://rd1.sony.net/help guide. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the voice guidance In the factory setting, you will also return to low battery: "Please recharge headset.... sound" When turning off the noise canceling function and Ambient Sound Mode: "Ambient Sound Control off the voice guidance using "Sony | Headphones Connect" app. When Amazon Alexa is not available during software update: "The Google assistant is not available on the smartphone connected to...
Help Guide
Page 9
If any items are included. Numbers in -flight use (1) 5-013-731-11(1) Copyright 2020 Sony Corporation 9 Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) Plug adaptor for in ( ) indicate the item amount. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the package contents After opening the package, check that all of the items in the list are missing, contact your dealer.
If any items are included. Numbers in -flight use (1) 5-013-731-11(1) Copyright 2020 Sony Corporation 9 Wireless Noise Canceling Stereo Headset USB Type-C® cable (USB-A to USB-C®) (approx. 20 cm (7.88 in.)) (1) Headphone cable (approx. 1.2 m (47.25 in.)) (1) Carrying case (1) Plug adaptor for in ( ) indicate the item amount. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Checking the package contents After opening the package, check that all of the items in the list are missing, contact your dealer.
Help Guide
Page 12
... correctly, you insert the cable until it clicks. Charging indicator (red) Lights up the sound of your voice when talking on the ears. Headphone cable input jack Connect a music player, etc. CUSTOM button Operate when switching the noise canceling function and Ambient Sound Mode, etc. 14. ...Related Topic About the indicator Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation 12 Make sure that you may not hear the sound properly. 19. USB Type-C port Connect the headset to an AC outlet via...
... correctly, you insert the cable until it clicks. Charging indicator (red) Lights up the sound of your voice when talking on the ears. Headphone cable input jack Connect a music player, etc. CUSTOM button Operate when switching the noise canceling function and Ambient Sound Mode, etc. 14. ...Related Topic About the indicator Checking the remaining battery charge 5-013-731-11(1) Copyright 2020 Sony Corporation 12 Make sure that you may not hear the sound properly. 19. USB Type-C port Connect the headset to an AC outlet via...
Help Guide
Page 13
... indicator starts flashing in blue) The unconnected and connected status indications automatically turn off after a period of time has passed. Other Headphone cable connected (power is turned on - (flashes twice in blue) In this case, when the remaining battery charge is performed... (repeatedly flashes slowly in blue at about 5-second intervals) Incoming call (repeatedly flashes quickly in red. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red...
... indicator starts flashing in blue) The unconnected and connected status indications automatically turn off after a period of time has passed. Other Headphone cable connected (power is turned on - (flashes twice in blue) In this case, when the remaining battery charge is performed... (repeatedly flashes slowly in blue at about 5-second intervals) Incoming call (repeatedly flashes quickly in red. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 About the indicator You can check various statuses of the headset by the indicator. : Turns on in blue / : Turns on in red...
Help Guide
Page 15
...and receiving calls, and other operations cannot be performed when the headset is worn The indicator next to the headset. Hint By using the "Sony | Headphones Connect" app, you can use the touch sensor control panel of not being worn. Note In the following cases, wearing detection may react incorrectly...head with the (left) mark on your left ) mark side. (right) mark on your ears. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your right ear. When the headset is removed When you are talking on the headset while wearing the...
...and receiving calls, and other operations cannot be performed when the headset is worn The indicator next to the headset. Hint By using the "Sony | Headphones Connect" app, you can use the touch sensor control panel of not being worn. Note In the following cases, wearing detection may react incorrectly...head with the (left) mark on your left ) mark side. (right) mark on your ears. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Wearing the headset 1 Put the headset on your right ear. When the headset is removed When you are talking on the headset while wearing the...
Help Guide
Page 17
When the supplied headphone cable is only available when connected via Bluetooth connection. If the proximity sensor part inside the earpads. When you wear the headset over a cap, scarf, ... pause and resume function. When the sensor part is enabled. The connected device or playback application you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 17 The wearing detection automatic music playback pause and resume function is connected to condensation or humidity from sweat, etc., wearing...
When the supplied headphone cable is only available when connected via Bluetooth connection. If the proximity sensor part inside the earpads. When you wear the headset over a cap, scarf, ... pause and resume function. When the sensor part is enabled. The connected device or playback application you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 17 The wearing detection automatic music playback pause and resume function is connected to condensation or humidity from sweat, etc., wearing...
Help Guide
Page 21
Related Topic Supported codecs About the DSEE Extreme function What you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 21 Note Usage hours may be different depending on ) Noise canceling function/Ambient Sound Mode Available operating time Noise ...canceling function: ON Max. 22 hours Ambient Sound Mode: ON Max. 18 hours OFF Max. 36 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is turned on the settings and conditions of use. Noise canceling function/Ambient Sound Mode Available...
Related Topic Supported codecs About the DSEE Extreme function What you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 21 Note Usage hours may be different depending on ) Noise canceling function/Ambient Sound Mode Available operating time Noise ...canceling function: ON Max. 22 hours Ambient Sound Mode: ON Max. 18 hours OFF Max. 36 hours Hint By using the "Sony | Headphones Connect" app, you can check which codec is turned on the settings and conditions of use. Noise canceling function/Ambient Sound Mode Available...
Help Guide
Page 23
... Topic About the indicator What you connect the headset to properly display the remaining battery charge. You can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 23 Android smartphones and iPhone/iPod touch both support this case, repeatedly charge and discharge the battery multiple times to an...
... Topic About the indicator What you connect the headset to properly display the remaining battery charge. You can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 23 Android smartphones and iPhone/iPod touch both support this case, repeatedly charge and discharge the battery multiple times to an...
Help Guide
Page 25
...Turning on the headset What you can do with the "Sony | Headphones Connect" app. When storing the headset in a bag, etc., turn off the headset with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 25 This setting can also turn off after 15 minutes... of not being worn. Hint You can be changed using the "Sony | Headphones Connect" app. The headset will automatically turn off . Wearing detection may react incorrectly. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning off the headset 1 Press and hold the (power) button for...
...Turning on the headset What you can do with the "Sony | Headphones Connect" app. When storing the headset in a bag, etc., turn off the headset with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 25 This setting can also turn off after 15 minutes... of not being worn. Hint You can be changed using the "Sony | Headphones Connect" app. The headset will automatically turn off . Wearing detection may react incorrectly. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Turning off the headset 1 Press and hold the (power) button for...
Help Guide
Page 27
.../help guide. For more details, refer to the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android smartphone/iPhone to connect the headset to a paired iPhone What you can do with some smartphones and iPhone devices may ...
.../help guide. For more details, refer to the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting with the "Sony | Headphones Connect" app Launch the "Sony | Headphones Connect" app on your Android smartphone/iPhone to connect the headset to a paired iPhone What you can do with some smartphones and iPhone devices may ...
Help Guide
Page 70
... with 2 devices, respectively. 2 Operate the device on which the "Sony | Headphones Connect" app is turned on [Connect to 2 devices simultaneously] with the "Sony | Headphones Connect" app. 4 Operate the second device to establish a Bluetooth connection with the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect...
... with 2 devices, respectively. 2 Operate the device on which the "Sony | Headphones Connect" app is turned on [Connect to 2 devices simultaneously] with the "Sony | Headphones Connect" app. 4 Operate the second device to establish a Bluetooth connection with the headset. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Connecting the headset to 2 devices simultaneously (multipoint connection) When [Connect...
Help Guide
Page 71
... by operating the headset, the music is connected to 2 smartphones, etc. Talking on the first device, you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 71 When an incoming call arrives to the first device, a ring tone is established. via the second device. Related Topic What...
... by operating the headset, the music is connected to 2 smartphones, etc. Talking on the first device, you can do with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 71 When an incoming call arrives to the first device, a ring tone is established. via the second device. Related Topic What...
Help Guide
Page 73
...music even if the headset is turned off automatically if you can talk using the microphone and speaker of the phone. Note Use the supplied headphone cable only. Perform operations, such as noise canceling/Ambient Sound Mode, turn the headset on. When the headset is turned off . The... Using the noise canceling function Listening to connect the L-shaped plug into the connecting device. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the supplied headphone cable If you use the headset at a place where it is turned on. You can use Quick Attention Mode and Speak-to...
...music even if the headset is turned off automatically if you can talk using the microphone and speaker of the phone. Note Use the supplied headphone cable only. Perform operations, such as noise canceling/Ambient Sound Mode, turn the headset on. When the headset is turned off . The... Using the noise canceling function Listening to connect the L-shaped plug into the connecting device. Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the supplied headphone cable If you use the headset at a place where it is turned on. You can use Quick Attention Mode and Speak-to...
Help Guide
Page 81
...noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. https://rd1.sony.net/help/mdr/mov0012/h_zz/ Hint If you connect the supplied headphone cable while using the noise canceling function with the "Sony | Headphones Connect" app. 81 The noise canceling function is...Bluetooth function is turned on ". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the noise canceling function If you use the noise canceling function, you use the headset as ordinary headphones, turn off the noise canceling function. To turn off the noise canceling ...
...noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app. https://rd1.sony.net/help/mdr/mov0012/h_zz/ Hint If you connect the supplied headphone cable while using the noise canceling function with the "Sony | Headphones Connect" app. 81 The noise canceling function is...Bluetooth function is turned on ". Help Guide Wireless Noise Canceling Stereo Headset WH-1000XM4 Using the noise canceling function If you use the noise canceling function, you use the headset as ordinary headphones, turn off the noise canceling function. To turn off the noise canceling ...
Help Guide
Page 82
Related Topic About the voice guidance Turning on the headset What is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. If the CUSTOM button is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the "Sony | Headphones Connect" app. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 82
Related Topic About the voice guidance Turning on the headset What is set as the Amazon Alexa button, the noise canceling function and Ambient Sound Mode cannot be switched from the headset. If the CUSTOM button is noise canceling? Listening to ambient sound during music playback (Ambient Sound Mode) What you can do with the "Sony | Headphones Connect" app. In this case, you can change the settings of the noise canceling function and Ambient Sound Mode with the "Sony | Headphones Connect" app 5-013-731-11(1) Copyright 2020 Sony Corporation 82