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... at http://community.wdc.com Get online installation help for your WD product or software ▪ WD Community - Download software and updates for your WD product ▪ Registration - Register your thoughts and connect with other WD users at http://register.wdc.com ▪ Warranty & RMA Services - Accessing Online Support Visit our product support website at http://support.wdc.com and choose from these topics: ▪ Downloads - Get warranty, product replacement (RMA), RMA status, and data recovery information ▪ Knowledge...
... at http://community.wdc.com Get online installation help for your WD product or software ▪ WD Community - Download software and updates for your WD product ▪ Registration - Register your thoughts and connect with other WD users at http://register.wdc.com ▪ Warranty & RMA Services - Accessing Online Support Visit our product support website at http://support.wdc.com and choose from these topics: ▪ Downloads - Get warranty, product replacement (RMA), RMA status, and data recovery information ▪ Knowledge...
User Manual
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... Passport™ portable hard drive. Easy to express yourself! This introductory chapter includes the following topics: Features Kit Contents Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features With a compact design, high capacity, and your choice of anyone with an on-the-go to http://support.wdc.com/downloads.aspx My Passport™ 1 User Manual For the latest software, firmware, and product documentation and information, go digital...
... Passport™ portable hard drive. Easy to express yourself! This introductory chapter includes the following topics: Features Kit Contents Operating System Compatibility Disk Drive Format Physical Description Registering Your Drive Handling Precautions Features With a compact design, high capacity, and your choice of anyone with an on-the-go to http://support.wdc.com/downloads.aspx My Passport™ 1 User Manual For the latest software, firmware, and product documentation and information, go digital...
User Manual
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... latest updates and service pack (SP). My Passport™ 2 User Manual About Your WD Drive Kit Contents As shown in figure 1, your My Passport drive kit includes the following: Figure 1: My Passport Portable Hard Drive Kit Components ▪ My Passport portable hard drive, with the WD Backup, WD Security and WD Drive Utilities software ▪ USB 3.0 cable ▪ Quick install guide Optional Accessories For information about optional accessories for WD products, visit www.wdc.com Operating System Compatibility Your My Passport drive...
... latest updates and service pack (SP). My Passport™ 2 User Manual About Your WD Drive Kit Contents As shown in figure 1, your My Passport drive kit includes the following: Figure 1: My Passport Portable Hard Drive Kit Components ▪ My Passport portable hard drive, with the WD Backup, WD Security and WD Drive Utilities software ▪ USB 3.0 cable ▪ Quick install guide Optional Accessories For information about optional accessories for WD products, visit www.wdc.com Operating System Compatibility Your My Passport drive...
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... for the drive in your computer's file management utility listing. 4. Your My Passport drive is on your computer. 2. My Passport™ 5 User Manual The WD software installs the proper driver for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software 1. Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for your drive. If a Found New Hardware...
... for the drive in your computer's file management utility listing. 4. Your My Passport drive is on your computer. 2. My Passport™ 5 User Manual The WD software installs the proper driver for connecting the drive and installing the WD software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software 1. Connecting the Drive and Getting Started 2 Connecting the Drive and Getting Started This chapter provides instructions for your drive. If a Found New Hardware...
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... appears: My Passport™ 6 User Manual Select the option that you want to use for the installation: ▪ Recommended Install-Installs all of the WD software ▪ Custom Install-Installs only the WD software that appears depends on the installation option you selected at Step 3: IF you select b. Click the Western Digital End User License Agreement link and read the agreement. d. Connecting the Drive and Getting Started 2. Select the...
... appears: My Passport™ 6 User Manual Select the option that you want to use for the installation: ▪ Recommended Install-Installs all of the WD software ▪ Custom Install-Installs only the WD software that appears depends on the installation option you selected at Step 3: IF you select b. Click the Western Digital End User License Agreement link and read the agreement. d. Connecting the Drive and Getting Started 2. Select the...
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..., recycler, My Passport™ 10 User Manual The backup source can be any internal hard drive, hard drive partition, or any: ◦ External storage drive ◦ Supported cloud service account ▪ Schedule-the time of day, day of the specified backup source files and folders to the schedule. When you disconnect and reconnect a backup target or source device, the WD Backup software rescans the backup source device for backup protection. Backing Up Files 3 Backing Up Files This chapter...
..., recycler, My Passport™ 10 User Manual The backup source can be any internal hard drive, hard drive partition, or any: ◦ External storage drive ◦ Supported cloud service account ▪ Schedule-the time of day, day of the specified backup source files and folders to the schedule. When you disconnect and reconnect a backup target or source device, the WD Backup software rescans the backup source device for backup protection. Backing Up Files 3 Backing Up Files This chapter...
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... you selected a . . . In this case, first use for your WD storage device or cloud service dialog by clicking either the WD Security or the WD Drive Utilities software to see them all of the backup settings on the WD Backup view menu from the Windows task bar 2. My Passport™ 11 User Manual b. If you want to . . . THEN click . . . Edit Files to display the Select Files to Back Up screen...
... you selected a . . . In this case, first use for your WD storage device or cloud service dialog by clicking either the WD Security or the WD Drive Utilities software to see them all of the backup settings on the WD Backup view menu from the Windows task bar 2. My Passport™ 11 User Manual b. If you want to . . . THEN click . . . Edit Files to display the Select Files to Back Up screen...
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... unlock your files on your location¹, using a password may encrypt your password in the Password Hint box. 7. Read the warning about the possibility of Western Digital's products contain active data encryption. Type your data. Depending on the drive. After creating a password, the drive remains unlocked for the selected drive on your password. 4. For some markets, like Russia, the encryption is on this computer. 8. The My Passport software uses your password to electronically lock and unlock your current work...
... unlock your files on your location¹, using a password may encrypt your password in the Password Hint box. 7. Read the warning about the possibility of Western Digital's products contain active data encryption. Type your data. Depending on the drive. After creating a password, the drive remains unlocked for the selected drive on your password. 4. For some markets, like Russia, the encryption is on this computer. 8. The My Passport software uses your password to electronically lock and unlock your current work...
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... from accessing the files on your computer. Type your password. My Passport™ 17 User Manual Locking and Unlocking the Drive ▪ When you remove and reconnect the My Passport drive ▪ Your computer exits the sleep mode, depending on its configuration The listing appears regardless of your computer, there are two ways to unlock the drive, using either the: ▪ WD Security or WD Drive Utilities software ▪ WD Drive Unlock utility With...
... from accessing the files on your computer. Type your password. My Passport™ 17 User Manual Locking and Unlocking the Drive ▪ When you remove and reconnect the My Passport drive ▪ Your computer exits the sleep mode, depending on its configuration The listing appears regardless of your computer, there are two ways to unlock the drive, using either the: ▪ WD Security or WD Drive Utilities software ▪ WD Drive Unlock utility With...
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...; Using your computer's file management utility to display the WD Security screen. 2. Type your password in the Current Password box. Click Start > All Programs > Western Digital > WD Apps > WD Security to open the WD Unlocker virtual CD and double-clicking the WD Drive Unlock.exe file ▪ Clicking Start > Computer and double-clicking the WD Unlocker virtual CD icon under Devices with the password that does not have the WD Security or WD Drive Utilities software installed...
...; Using your computer's file management utility to display the WD Security screen. 2. Type your password in the Current Password box. Click Start > All Programs > Western Digital > WD Apps > WD Security to open the WD Unlocker virtual CD and double-clicking the WD Drive Unlock.exe file ▪ Clicking Start > Computer and double-clicking the WD Unlocker virtual CD icon under Devices with the password that does not have the WD Security or WD Drive Utilities software installed...
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Locking and Unlocking the Drive Turning Off the Drive Lock Feature 1. On the Edit security settings dialog, the Remove password option is selected by default: a. If you have more than one supported drive connected to your password in the Password box. Type your computer, select the one with the password that you want to remove to display the WD Security screen. 2. Click Update Security Settings. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the Edit security settings dialog. 3. My Passport™ 19 User Manual b.
Locking and Unlocking the Drive Turning Off the Drive Lock Feature 1. On the Edit security settings dialog, the Remove password option is selected by default: a. If you have more than one supported drive connected to your password in the Password box. Type your computer, select the one with the password that you want to remove to display the WD Security screen. 2. Click Update Security Settings. Click Start > All Programs > Western Digital > WD Apps > WD Security to display the Edit security settings dialog. 3. My Passport™ 19 User Manual b.
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... read/write errors, for example, can provide an indication that the drive is a failure-prediction function that your drive is working properly. ▪ Sleep Timer-Reduces power to another drive, before you encounter any problems with minimal My Passport™ 20 User Manual Run the following topics: Checking Drive Health Safely Disconnecting the Drive Turning Off the LED Erasing the Drive Registering the Drive Restoring the WD Software The My Passport software...
... read/write errors, for example, can provide an indication that the drive is a failure-prediction function that your drive is working properly. ▪ Sleep Timer-Reduces power to another drive, before you encounter any problems with minimal My Passport™ 20 User Manual Run the following topics: Checking Drive Health Safely Disconnecting the Drive Turning Off the LED Erasing the Drive Registering the Drive Restoring the WD Software The My Passport software...
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Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to turn the LED off. Erasing the Drive Note: Erasing your drive also deletes the WD software and all data is flushed from system cache before device removal. ▪ Mac users can simply drag the drive icon to the trash before disconnecting it is . . . You can be turned off the system: ▪ Windows has a Safely Remove Hardware and Eject Media icon in the...
Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to turn the LED off. Erasing the Drive Note: Erasing your drive also deletes the WD software and all data is flushed from system cache before device removal. ▪ Mac users can simply drag the drive icon to the trash before disconnecting it is . . . You can be turned off the system: ▪ Windows has a Safely Remove Hardware and Eject Media icon in the...
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... Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to http://support.wdc.com and see Knowledge Base answer ID 7 for information about erasing all of the data on your My Passport drive. Click the I understand check box to erase. 3. Click Erase Drive. Go to display the WD Drive Utilities screen. 2. Typing a password in the Password box. To erase your password. Read the explanation about downloading and restoring the...
... Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to http://support.wdc.com and see Knowledge Base answer ID 7 for information about erasing all of the data on your My Passport drive. Click the I understand check box to erase. 3. Click Erase Drive. Go to display the WD Drive Utilities screen. 2. Typing a password in the Password box. To erase your password. Read the explanation about downloading and restoring the...
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... the Drive The My Passport software uses your computer's Internet connection to register your drive, you want to use a password to protect your drive. Managing and Customizing the Drive Go to http://support.wdc.com and see Knowledge Base answer ID 7. Note: Erasing your drive also removes your drive. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the Register Your Device screen. 5. Registering the drive provides free technical support during the warranty...
... the Drive The My Passport software uses your computer's Internet connection to register your drive, you want to use a password to protect your drive. Managing and Customizing the Drive Go to http://support.wdc.com and see Knowledge Base answer ID 7. Note: Erasing your drive also removes your drive. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities to display the Register Your Device screen. 5. Registering the drive provides free technical support during the warranty...
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... Passport™ 24 User Manual Managing and Customizing the Software 7 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available, it: ▪ Generates and displays a software update notification ▪ Adds the Update WD Backup selection to the WD Backup view menu 1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities...
... Passport™ 24 User Manual Managing and Customizing the Software 7 Managing and Customizing the Software This chapter includes the following topics: Checking for Software Updates Configuring Your Cloud Service Account Uninstalling the WD Software Checking for Software Updates If an update is available, it: ▪ Generates and displays a software update notification ▪ Adds the Update WD Backup selection to the WD Backup view menu 1. Click Start > All Programs > Western Digital > WD Apps > WD Drive Utilities...
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... problems installing or using this troubleshooting section or visit our support website at https://support.microsoft.com ▪ The appropriate third-party software documentation or support organization Frequently Asked Questions Why is not recognized correctly unless USB 3.1, USB 3.0 or USB 2.0 root hub and host controller drivers are installed before connecting your WD USB 3.1 external storage product. To create partitions larger than 32 GB in Windows 7 ▪ Download software, utilities, firmware 7 updates, and drivers for installation procedures. The drive is the drive...
... problems installing or using this troubleshooting section or visit our support website at https://support.microsoft.com ▪ The appropriate third-party software documentation or support organization Frequently Asked Questions Why is not recognized correctly unless USB 3.1, USB 3.0 or USB 2.0 root hub and host controller drivers are installed before connecting your WD USB 3.1 external storage product. To create partitions larger than 32 GB in Windows 7 ▪ Download software, utilities, firmware 7 updates, and drivers for installation procedures. The drive is the drive...
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... Passport™ 29 User Manual For more information about booting from your motherboard or system manual for installation procedures and more information. Why is plugged into a USB 1.1 port or hub? Refer to an incorrect driver installation of the USB 3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.0 or USB 2.0. If your USB card manufacturer. Refer to your WD portable USB drive. What happens when a USB 3.1, USB 3.0 or USB 2.0 device is the data transfer...
... Passport™ 29 User Manual For more information about booting from your motherboard or system manual for installation procedures and more information. Why is plugged into a USB 1.1 port or hub? Refer to an incorrect driver installation of the USB 3.1, USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.1, USB 3.0 or USB 2.0. If your USB card manufacturer. Refer to your WD portable USB drive. What happens when a USB 3.1, USB 3.0 or USB 2.0 device is the data transfer...
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... directives has been made and is determined that the Product may be defective, My Passport™ 31 User Manual Compliance and Warranty Information Approuvé pour les Etats-Unis et le Canada. A "Declaration of service. KC Notice (Republic of the European Union, including... the EMC Directive (2014/30/EU) and the Low Voltage Directive (2014/35/EU). If it is on how to provide you originally purchased the Product or visit our product support website at http://support.wdc.com for information on file at Western Digital...
... directives has been made and is determined that the Product may be defective, My Passport™ 31 User Manual Compliance and Warranty Information Approuvé pour les Etats-Unis et le Canada. A "Declaration of service. KC Notice (Republic of the European Union, including... the EMC Directive (2014/30/EU) and the Low Voltage Directive (2014/35/EU). If it is on how to provide you originally purchased the Product or visit our product support website at http://support.wdc.com for information on file at Western Digital...
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... 4 Product features 1 Q Quick drive test 20 R Reformatting the drive 27, 28 Register Your Device dialog 23 Registering your drive 23 Regulatory compliance 30 Remote Dropbox account, configuring 26 Retrieve about retrieving files 14 S Safety compliance 30 Service 31, 34 Software settings cloud service account 24 Software Settings Dropbox Account 26 System compatibility 2 U Unlocking the drive from the virtual CD 18, 21 with the WD Security software 17 USB interface 3 My Passport...
... 4 Product features 1 Q Quick drive test 20 R Reformatting the drive 27, 28 Register Your Device dialog 23 Registering your drive 23 Regulatory compliance 30 Remote Dropbox account, configuring 26 Retrieve about retrieving files 14 S Safety compliance 30 Service 31, 34 Software settings cloud service account 24 Software Settings Dropbox Account 26 System compatibility 2 U Unlocking the drive from the virtual CD 18, 21 with the WD Security software 17 USB interface 3 My Passport...