How Do I Cancel A Subscription My Grandson Did. I Am Getting Billed $6.99

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Answer #1: Posted by SoCalWoman on March 17th, 2014 3:34 PM

This answer was accepted by the poster of the original question.

SoCalWoman

Member since:
December 16th, 2012

Points: 2,938,577

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Hello janpotts,

Unfortunately, it appears your grandson has registered an online Account with your credit card while visiting the Big Fish Games Website. (This may have occurred without your grandson realizing what he agreed to at the time he purchased a game on their website)

Once registered as a Paid Big Fish Games Club Member there also comes a price in the amount of, you guessed it... $6.99/month, until the Club membership is cancelled.

Big Fish Games Customer Support is pretty good about honoring a refund due to this type of situation. However, this is a monthly charge and should be cancelled immediately to avoid any further charges from occurring.

You have three options, of course the first one is the quickest route. However, the wait time can be quite long during their peak hours. So please be patient if you decide to use this option.

Telephone: 206-213-5753, Mon-Fri: 9am-5:30pm PST

Email: [email protected]

Online Form: Request For Assistance

Please Note: If available, you should have the following information ready, or include it in your message if using email/online form. Thus, avoid any delays when processing your request.

First, Last Name on Credit Card
Your preferred contact information
Date and Amount of Charge
Last 4 digits of the Credit card charged. DO NOT PROVIDE THE ENTIRE CARD NUMBER AS ONLY the LAST 4 DIGITS ARE NEEDED TO CONFIRM AND/OR PROCESS YOUR REQUEST.
Reason you are requesting a refund

The response time for customer support to respond should be no later than 24-48 hours.

Much appreciation to those who acknowledge our members for their contribution toward finding a solution.
~It always seems impossible until it is done~
Nelson Mandela

Answer #2: Posted by BusterDoogen on March 17th, 2014 8:11 AM

BusterDoogen

Member since:
October 30th, 2011

Points: 28,565,397

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I suggest you contact BFG CS@ Phone: 206-213-5753 How to reach a live person: Just press 0 when recording begins Hours of Operation: Mon-Fri: 9am-5:30pm PT to resolve this issue.

I hope this is helpful to you!

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