Why Does Big Fish Take Money From My Credit Card After Ordering Only 1 Game?

Big Fish Games is stealing R50 from my credit card every month after ordering only 1 game of R50 from them. Please make them stop and pay my money back

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Answer #1: Posted by BigFishGamesSupport on November 23rd, 2011 12:26 PM

This answer was accepted by the poster of the original question.

BigFishGamesSupport

Member since:
June 27th, 2011

Points: 270,120

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It sounds like there might be a Big Fish Game Club membership on the account. The Game Club membership is optional, and you can get more information about it here:

http://bigfi.sh/n4iyZo

You can cancel the membership at any time, either by following the instructions in this help article:

http://bigfi.sh/qgONWo

Or by contacting customer support:

http://bigfi.sh/CShelp

If you'd like to contact customer support, just complete the request, click "Continue," and then click "Submit Question." We'll get back to you as soon as we can so we can get this taken care of.

Looking for assistance for Big Fish Games? Contact us directly here: http://bigfi.sh/CShelp

Answer #2: Posted by crazyredhead87 on November 23rd, 2011 11:15 AM

crazyredhead87

Member since:
May 28th, 2011

Points: 626,240

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You likely accidentally signed up for their gamer's club. The box is automatically checked when you purchase any game and you have to uncheck it for it to not order it for you. You should be able to go into your account to cancel it, if not you will have to call them and tell them you do not want it anymore.