Question posted by lmarcelonis on December 1st, 2020

Hello, I Reached Out Over A Month Ago And Have Not Had A Response.

I had written a complaint after I was not refunded, as I was supposed to be. No one has refunded me or contacted me back. I'm very disappointed.

Current Answers

Answer #1: Posted by Odin on December 1st, 2020 11:14 AM
Odin

Member since:
April 10th, 2010

Points: 41,236,690
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Sorry for your problems. I hope the following will help.
  1. You haven't indicated whether you've tried contact by phone. If not, use the contact information at https://www.contacthelp.com/del%20taco/customer-service. If you have already, call back and (politely) ask for a manager. If no satisfactory resolution . . .
  2. Complain to corporate; use the corporate contact information at http://www.corporateofficeowl.com/del%20taco/Corporate%20Office.Complain to your state's consumer protection agency: see https://www.usa.gov/state-consumer.
  3. Complain to the United States Consumer Financial Protection Bureau at
    https://www.consumerfinance.gov/complaint/getting-started/.

Consider filing a dispute with your credit/debit card company.. But bear in mind that even if the card company reverses the charge, the merchant may bypass your credit card company and pursue the charge in other ways.

In addition, you may want to consider a review/complaint site like www.complaintsboard.com/, http://www.consumeraffairs.com/, or https://www.yelp.com/, each of which may get action from the offending companies


Hope this is useful. Please don't forget to click the Accept This Answer button if you do accept it. My aim is to provide reliable helpful answers, not just a lot of them. See https://www.helpowl.com/profile/Odin.

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