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Dell 1555 Support Question

Dell 1555 Support Question

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Question posted by prashanthasrao on June 1st, 2014

My Dell Studio 1555 Dvd Drive Does Not Reaad Dvd But Can Read Cd

My DELL Studio 1555 has a DVD RW drive. However it has stopped reading DVD. But it is ble to read CD. Please advise

Current Answers

Answer #1: Posted by TheWiz on June 1st, 2014 7:05 AM
This answer was accepted by the poster of the original question.
TheWiz

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That indicates the laser lense is going bad. DVDs are harder to read than CDs because the data is more condensed on the disc surface. You'll have to have the disc drive replaced.

Related Dell 1555 Manual Pages

Setup Guide - Page 5

...12 Enable or Disable Wireless (Optional 14 Connect to the Internet (Optional 16 Using Your Studio Laptop 20 Right Side Features 20 Left Side Features 24 Computer Base Features 28 Touch Pad ... Screen (Optional 36 Using the Optical Drive 40 Removing and Replacing the Battery 42 Software Features 44 Free Fall Sensor 45 Dell Dock 46 Dell DataSafe Online Backup 47 Solving Problems 48...
Setup Guide - Page 7

... around your computer in permanent damage to overheat. You should never place your laptop may result in an enclosed space, such as a closed briefcase, or on... Studio 1555/1557/1558 laptop. Restricting the airflow can damage the computer, deteriorate the computer performance, or cause a fire. Setting Up Your Studio Laptop This section provides information about setting up your Dell™...
Setup Guide - Page 11

...Windows® operating system. NOTE: For optimal performance of your computer available at support.dell.com. These steps are mandatory and may render your computer unusable and you will take...: Do not interrupt the operating system's setup process. Setting Up Your Studio Laptop Set Up Microsoft Windows Your Dell computer is recommended that you download and install the latest BIOS and drivers...
Setup Guide - Page 12

Setting Up Your Studio Laptop Create System Recovery Media (Recommended) NOTE: It is recommended that you create a system recovery media as soon as you purchased the computer, while preserving data files (without the need of 8 GB or DVD-R/DVD+R/Blu-ray Disc™ NOTE: Dell DataSafe Local Backup does not support rewritable discs. 10 The system...
Setup Guide - Page 13

... page 67. 11 Click Create Recovery Media. 5. Ensure that the AC adapter is connected (see "System Recovery Media" on page 6). 2. Click Start → Programs→ Dell DataSafe Local Backup. 4. Follow the instructions on the screen. Setting Up Your Studio Laptop To create a system recovery media: 1.
Setup Guide - Page 22

Right Side Features 56 7 4 3 12 20 Using Your Studio Laptop This section provides information about the features available on your Studio 1555/1557/1558 laptop.
Setup Guide - Page 24

... mini-CDs and mini‑DVDs) or you insert the disc with the label facing upwards and gently push the disc into the slot. Place the disc in and begin reading its ... drive will damage the drive. Ensure that you will automatically pull the disc in the center of the disc slot, with the printed side facing upwards. Using Your Studio Laptop 3 Optical drive - Plays or records CDs, DVDs...
Setup Guide - Page 31

...CD, DVD, Blu-ray Disc™ (optional), and media playback. full keyboard brightness c. Provides the functionality of your desktop. 29 Using Your Studio Laptop 1 Keyboard/Backlit Keyboard (optional) - The multimedia control keys are also located on the keys. half keyboard brightness b. To change the touch pad settings, double-click the Dell...keyboard, see the Dell Technology Guide. ...
Setup Guide - Page 37

... on selections you made when purchasing your hard drive or at support.dell.com/manuals. 35 Combines with the right digital array microphone to provide high quality sound for video chatting and voice recording. 5 Display - Your display can vary based on your computer. Using Your Studio Laptop 1 Left digital array microphone - Indicates if the...
Setup Guide - Page 46

... For more information about the features described in this section, see the Dell Technology Guide on your hard drive or at support.dell.com/manuals. FastAccess Facial Recognition Your computer may have the FastAccess facial ... files, and perform other related tasks. 44 Using Your Studio Laptop Software Features NOTE: For more information, click Start → Programs→ FastAccess.
Setup Guide - Page 47

... state to protect against damage to the read/write head and possible data loss. Using Your Studio Laptop Entertainment and Multimedia You can be recorded to disc, saved on portable products such as digital cameras and cell phones. Your optical drive may support multiple disc media formats including CDs, DVDs, and Blu-ray Discs (optional). When...
Setup Guide - Page 58

... on your hard drive or at checkpoint [nnnn]. From this system have failed at support.dell.com/manuals or contact Dell (see "Contacting Dell" on the screen to resolve the issue. Follow the instructions on page 76). 56 Alert! Contact Dell (see "Contacting Dell" on your new computer do not include a backup CD or DVD. Go to complete...
Setup Guide - Page 63

... boot sequence for your computer and try again. When the boot device list appears, highlight CD/DVD/CD-RW and press . 61 When the tests are complete, close the test screen to return to...the devices specified in the system setup program. 3. The Service Tag helps you contact Dell. 6. Starting Dell Diagnostics From the Drivers and Utilities Disc NOTE: The Drivers and Utilities disc may not...
Setup Guide - Page 82

... information that you may vary by region. Computer Model Computer Information Studio 1555/1557/1558 Data bus width 64 bits Computer Information System chipset Intel GM45/PM45 + ICH9M (Studio 1555) Mobile Intel 5 series express chipset PM55 (Studio 1557) Mobile Intel 5 series express chipset HM55 (Studio 1558) DRAM bus width Flash EPROM Graphics bus PCI bus dual...
Setup Guide - Page 83

Specifications Computer Model Processor Type L1 cache L2 cache L3 cache Studio 1555 Studio 1557 Studio 1558 Intel® Core™2 Duo Intel Pentium® Dual-Core Intel Celeron® Dual-Core Intel Core i7 Intel Core i3 Intel Core i5 ...
Setup Guide - Page 84

Specifications Computer Model Video LCD interface TV support Discrete Video type Video controller Studio 1555 Low Voltage Differential Signaling (LVDS) HDMI 1.3B integrated on system board ATI Mobility Radeon HD 4570 Studio 1557 LVDS HDMI 1.3B integrated on system board ATI Mobility Radeon HD 4570 Video memory GDDR3 256 MB/512 MB DDR3 512...
Setup Guide - Page 85

Computer Model UMA Video type Video controller Video memory Studio 1555 integrated on system board Mobile Intel GMA 4500MHD up to 358 MB of shared memory Studio 1557 Specifications Studio 1558 integrated on system board Intel GMA HD up to 1.7 GB of shared memory 83
Setup Guide - Page 86

... mm) 1.5 V and 3.3 V 26 pins Memory Connectors two user-accessible SODIMM connectors Capacities 1 GB, 2 GB, and 4 GB Memory type 800 MHz SODIMM DDR2 (Studio 1555) 1067/1333 MHz SODIMM DDR3 (Studio 1557/Studio 1558) Minimum memory 1 GB (single channel) Maximum memory 8 GB (dual channel - 4 GB x 2) NOTE: For instructions on upgrading the memory, see the Service...
Setup Guide - Page 90

....09 mm (2.87-inches) sensor-active area Height 40.09 mm (1.57-inches) rectangle Battery Type Depth Height Width 4-cell "smart" lithium ion (Studio 1555) 6-cell/9-cell "smart" lithium ion (Studio 1555/1557/1558) 48.3 mm (1.9 inches) (4/6/9-cell) 20.4 mm (0.8 inches) (4/6-cell) 37.8 mm (1.5 inches) (9-cell) 206.6 mm (8.13 inches) (4/6-cell) 284.9 mm (11...
Setup Guide - Page 97

Index A AC adapter size and weight 91 airflow, allowing 5 C calling Dell 75 CDs, playing and creating 45 chipset 80 computer capabilities 44 computer, setting up 5 Contacting Dell online 76 customer service 71 D damage, avoiding 5 DellConnect 71 Dell Diagnostics 59 Dell Factory Image Restore 68 Dell Support Center 55 Dell Touch Zone 36 Diagnostic Checklist 75 discs using 40...

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