How Do I Activate Roam Like You're Home While In The Usa?

Prepaid Customers:

• To initiate activation of Roam Like You Home, prepaid customers are required to dial *153#.
• The plan will then need to be confirmed by dialling *153*1#.
• Once confirmed, activation of the plan is then completed and indicated by a notification message.
• Activated customers will be able to benefit from the reduced prices while roaming.
• This plan is for customers with roaming capable handsets.

Postpaid Customers:

• Postpaid customers are NOT required to pay the roaming deposit before activating the Roam Like You Home plan.
• To initiate activation of Roam Like You Home, postpaid customers are required to stop in their to activate Roam Like You're Home.
• Activated customers will be able to benefit from the reduced prices while roaming in the US.
• This plan is for customers with roaming capable handsets.

7. How do I renew my Roam Like You're Home plan?

There is no option to renew the Roam Like You Home Plan. The plans can be reactivated after expiry i.e. 7 days (Prepaid) or 30 Days (Postpaid) after purchase.

8. Will I receive a notification when their Roam like You're Home plan expires?

Yes. You will also receive one (1) notification when the plan has expired. Once plan has expired regular roaming rates will be applied.

9. How do I cancel my Roam Like You're Home plan?

The plan cannot be cancelled after activation. During the activation process you can dial *153*9# to cancel the activation.

Once activated the plan will only expire at the end of the subscription period i.e. 7 days (Prepaid) or 30 Days (Postpaid) after purchase

10. How do customers contact Customer Care while roaming?

Customers are required to dial +1 758 716 7626 to contact Customer Care while roaming.

Contacting Voicemail while roaming will incur a cost that will be charged the same rate as if calling a Digicel number, if Roam Like Home is activated that charge will be ECD 0.49 per min postpaid and ECD 0.49 per min prepaid.

11. How do I get to my Voicemail while Roaming?

You are required to dial to get to your voicemail.

Checking your voicemail while roaming will attract a cost. The call will be charged the same rate as if calling a Digicel number, if Roam like You're Home is activated, the you will be charged at the Roam Like You're Home rates.

12. Am I able to benefit from local promotions? E.g. Free after 3, Free Weekends etc.?

No. You will not be able to benefit from any local products or promotions.

13. If I am a prepaid customer with bonus credit on my account can this be used while roaming?

No. Bonus credit is a local promotion and will not be able to be used while roaming.