HP EliteBook 8460p Support Question
HP EliteBook 8460p Support Question
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Question posted by dlee0jamaly on September 19th, 2014
Hp Laptop Wont Turn On. Charger Light Is Orange
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Current Answers
Answer #1: Posted by freginold on October 7th, 2014 10:24 AM
freginold
Member since:
December 20th, 2011 Points: 23,253,885
Member since:
December 20th, 2011 Points: 23,253,885
When a laptop won't power on, it's often because of one of four things: the battery, the battery charger/AC adapter, the power board/battery charging board (if the laptop has one), or the motherboard.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
You can attempt to rule out the battery by attaching the AC adapter and trying to turn the laptop on. If the laptop turns on when on AC power but won't turn on with the battery, then one of two things is happening: either the battery is bad, or the charger is bad and the battery has run down. If the laptop won't turn on with or without the AC adapter plugged in, then the battery is not the problem. If your AC adapter has an LED on it, you can often tell if the adapter isn't working because the LED won't light up. (However, just because the LED does come on doesn't mean the adapter is working as it should.)
If it doesn't seem to be either the charger/adapter or the battery, then you're probably looking at either the power board or motherboard. If you are comfortable taking the laptop apart, you might want to try replacing the power board, which is the board that the charger plugs into. Amazon.com sells power boards (also sometimes called power jack boards) for many laptops for between $15 and $30.
The motherboard is a more expensive option to replace, so a good rule of thumb is to try the less expensive parts first. If it still won't power on, you may have a bad motherboard, in which case it might be cheaper to get a new laptop than have the motherboard repaired or replaced.
Related HP EliteBook 8460p Manual Pages
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 14
...need the SATA Device ID from a Windows XP image
1) Begin by taking a Windows XP system with the HP image already on the system and boot into the Operating System.
2) Once the Operating System is loaded, select ... to launch the Device Manager console. Steps to obtain the SATA Device ID from an HP system to enable SATA AHCI support in custom images.
Refer to the screenshot below for both Windows XP...
Installing SATA Drivers on HP EliteBook Notebook PCs - Page 17
Turn on it.
Page 17 Steps to the screenshot below for this step. Refer to obtain the SATA Device ID from a Windows Vista image
1) Begin by taking a Windows Vista system with the HP image already on the system and boot into the Operating System.
2) Once the Operating System is loaded, select the Start...
HP ProtectTools Security Software 2010 - Page 12
... strong access control software that requires users to encrypt the entire drive will continue upon turning on the USB flash drive. McAfee is ever forgotten, it takes to authenticate themselves... seamlessly integrates with existing standards-based enterprise systems. The hard drive on a new HP Business notebook is based on SATA disk drives in the background. Figure 7.
Drive encryption...
HP ProtectTools Security Software 2010 - Page 15
..., provides multifactor authentication into the HP ProtectTools Security Manager. This ensures that TPM protected user data can be recovered in to your laptop and all your favorite websites using... the hard drive size.
Table 4.
PSD size therefore is present, Credential Manager for HP ProtectTools uses it to recall dozens of these interfaces (for TPM v.1.2 Password Reset Automatic...
HP ProtectTools Security Software 2010 - Page 21
... / N = N ot Available
HP ProtectTools Support
HP ProtectTools Security Manager
A
A
A
P
Credential Manager for HP ProtectTools
A
A
A
P
Embedded Security for HP ProtectTools
A
A
A
P
Java Card Security for HP ProtectTools
A
A
A
W
Computrace / Lojack
for HP ProtectTools Security Manager?
21 W hat add-on modules are currently available for Laptops - for
S
S
S
S
Desktops...
2009 HP business notebook PC F10 Setup overview - Page 9
...Slot
Enables integrated express card slot.
Enabled/Disabled
• Wake on select 2009 HP business notebook PCs
Feature
Function
Options (Default in Bold where applicable)
SYSTEM CONFIGURATION...on LAN
Enabled the system to Network/Follow Boot order
• Ambient Light Sensor
Enables Ambient Light Sensor
Enabled/Disabled
• Notebook Upgrade Bay Enables integrated Upgrade bay....
Service Guide - Page 14
...
Description
HP ProBook 6460b Notebook PC
DisplayPort 1.1a
√
RJ-11 (modem)
√
RJ-45 (Ethernet, includes link and
√
activity lights)
USB...-Wh) Li-ion battery
√
Supports 9-cell, 73-Wh HP Ultra-
√
Capacity Extended Life Battery
HP EliteBook 8460p Notebook PC
√
√
√
HP EliteBook 8460w Mobile Workstation
√
√
√
√
...
Service Guide - Page 19
...depending on
model)
(5)
Webcam light (select models only)
Description
Turns off the display or initiates Sleep if the display is closed while the power is on the lighting conditions in your country or ... use the webcam, select Start > All Programs > HP > HP Webcam.
(7)
Ambient light sensor
When activated, the sensor automatically adjusts the display brightness based on . NOTE:...
Service Guide - Page 23
...light
(5)
QuickWeb light
(6)
Mute light
(7)
Num lock light
...Description
● White: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on.
● Amber: All wireless devices are off. ● On: The computer is on.
● Off: The computer is off or in this guide and to "HP...
Service Guide - Page 25
... to open the default Web browser. Turns the wireless feature on , press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to exit Sleep.
● When the computer is in this guide and to the HP Notebook Reference Guide. NOTE: For more...
Service Guide - Page 29
... (select models only). Connects an optional IEEE 1394 or 1394a device, such as a camcorder. Connect optional USB devices. Ejects the optical drive. Component (5) Hard drive light
(6) Speaker
Description
● Blinking turquoise: The hard drive or optical drive is being accessed.
● Amber...
Service Guide - Page 73
... bezel, webcam/microphone module, and display panel with microphone For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Microphone modules For use in HP ProBook 6460b models For use in HP EliteBook 8460p/w models Display Screw Kit For use in Hibernation, turn the computer on page 109 for more information about removing the remaining...
Service Guide - Page 77
... off or in the Plastics Kit, spare part number 641832-001 for HP ProBook 6460b models and 642804-001 for HP EliteBook 8460p/w models. Component replacement procedures 69 Before disassembling the computer, follow these ...Slide the door toward you are unsure whether the computer is available in Hibernation, turn
the computer on page 63). Shut down the computer. Disconnect the power from the...
Service Guide - Page 86
...the latest BIOS. Memory modules
NOTE: Primary and expansion memory is off or in Hibernation, turn
the computer on, and then shut it down the computer. Navigate to installing new memory ..., click the BIOS link. 7. CAUTION: Failure to update the computer to the latest BIOS prior to www.hp.com. 2. If you update the computer to the computer. 3. Remove the bottom door (see Battery on page...
Service Guide - Page 88
... module:
1. Description HP hs2340 HSPA+ Mobile Broadband Module HP un2430 EV-DO/HSPA... Mobile Broadband Module
Spare part number 632155-001 634400-001
Before removing the WWAN module, follow these steps:
1. Remove the SIM (see SIM on page 69).
WWAN module
CAUTION: The WWAN module and the WLAN module are unsure whether the computer is off or in Hibernation, turn...
Service Guide - Page 132
...installation begins. 5. The following the on-screen instructions. If the battery fails the test, contact HP Customer Support to a good sector. ● Memory test-This test analyzes the physical condition ... 2. Using the hard drive path you to run , and then follow these steps: 1. Turn on the screen after the download is displayed in the System Diagnostics window. If no instructions...
Service Guide - Page 148
...contents and reformats the hard drive. The f11 recovery tool reinstalls the operating system and HP programs and drivers that do not have a recovery partition. To find the partition, ... information, refer to http://www.hp.com/support, select your computer.
5.
You can also order the DVD by calling technical support. Follow the on -screen instructions. Turn on page 140.
3. 4. If...
Service Guide - Page 159
...bracket, removal 76 Hard Drive Hardware Kit, spare
part number 41, 52 hard drive light 21 hard drive recovery 136, 140 heat sink
removal 90 spare part number 34, 52, ...90 hinge removal 113 spare part number 49 HP QuickWeb light 15
I integrated webcam light,
identifying 11 internal display switch 10, 11 internal microphones, identifying
10, 11
J jacks
audio...
Service Guide - Page 160
light sensor, identifying 11 lights
battery 20 caps lock 14 hard drive 21 HP QuickWeb 15 mute 15 num lock 15 power 14, 20 webcam 11 ...23, 24 power button, identifying 17 power connector, identifying 21 power cord set requirements 142 spare part numbers 42, 43 power light 14, 20 power requirements, product description 6 processor product description 1 removal 93 spare part numbers 33, 47,
54, 93 ...
Reference Guide - Page 42
...system does not allow you to switch modes, or it may also be replaced. Turn on the computer.
● If the power lights turn on. ● The power lights are notified that the computer is about to switch graphics modes. Switching between graphics ...HDMI (select models only) only works in the notification area, and the screen image reappears. Contact HP Customer Support for a few seconds.
