Holiday Inn, La Messa ,san Diego,8000parky Dr.ca Very Bad & Unprofishional Mang

  Hi,  we are an American family living in Dubai,UAE. We are working on relocating to San Diego to be with my daughter who is admitting in one of the university in the area. when we arrived on August 25, 2012 to San Diego airport ,we  took a taxi directly to Holiday Inn 800 parkway Dr.,La Mesa. My daughter  who was staying in the same room on separate bed was eaten by bed bugs over night. when we complained to front desk, one of the receptionist apologized and mentioned that in the same room given to us there  was a dog with blind man, just before our arrival ,it could be from the dog. Later, she called us, She mentioned that we will get 4 nights free(out of 8 nights  ) and we will be moved to a nicer room.   Second day, after we move to another room ,We asked to see the manger Ms. Brianne Nolte in her office, she asked us to wait for a while,then she get her staff (an African American Gentlemen ) out of her office, first before the meeting. And while in meeting –about 10 to 15 min -she let Mr. john  Mersino- the front desk supervisor- to stand up facing us with his back blocking the closed door to her office!!! she knows we are leaving to New York after few days, so she took advantage of us and  did a good job in out smarting us . without an apology ,she said I get a report from our pest control guys that the bed bugs was not from us may be you get it with you. And when we ask her about the four free nights ,she said it was just verbal in case we find  bugs in the room. My Daughter ,who lived most of her life overseas, was frighten of her, she said I do not want any problem with this lady she knows how to protect her job.i felt that she was totally unprofessional ,she was far away from the American Art of hospitality. By the way, my daughter did travel more than 20 countries around the world ,and never get a bad experience like that. We send a complaint on line to :Al Reingold -Director, Brand Management .but no answer to our compliant.   Thanks & Regards , A. Ashmawi fish world-Dubai,UAE Cel. +970-50 6242751 Tel. +970-4 3514 774 [email protected] www.fishworldz.com