Trying To Access Reader's Digest Customer Help...difficult !

For the past couple years I was offered a free gift subscription with my own renewal. The offer I just recieved looked like the same offer as before. Now, I get a bill for BOTH subscriptions. What's free here ?! I can't afford two renewals. I called and cancelled the so-called free subscription while renewing my own.( I like this magazine ! ) I called customer service & had difficulty understanding the rep. since I have a hearing impairment.I hope I got through to them. I also tried emailing customer service, but it took too long, so am writing her. Sorry for any inconvenience.

I Know the Answer!

I have the same question
Request More Information

Current Answers

Answer #1: Posted by SylvieRD on November 25th, 2011 10:36 AM

This answer was accepted by the poster of the original question.

SylvieRD

Member since:
October 18th, 2010

Points: 169,360

1,110
points

My name is Sylvie and I work for Reader’s Digest in Customer Care.

I am sorry to learn you found it difficult to communicate with us. I would love to review your account and see what I can do but, unfortunately, your post does not include any information that would help me locate your file.

If you reside in the United States, please write to [email protected]. If you reside in Canada, please write to [email protected]. When you do, please mention that Sylvie responded to you on HelpOwl and your query will be transferred to me. I am certain that we can clear up this matter for you.

Looking forward to hearing from you.

Sylvie Robert
E-Care Coordinator