HP ap5000 - All-in-One Point of Sale System Support and Manuals
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Pole Display
Hello! My HP ap5000 pole dispaly change the wording. Now i can see only default wording and cannot c...
Hello! My HP ap5000 pole dispaly change the wording. Now i can see only default wording and cannot c...
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Popular HP ap5000 Manual Pages
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 14
... to access the guide. Calibrating the Touch Screen
After the operating system is installed automatically. Turning off the computer during the installation process may want to connect a mouse (not included) to calibrate the touch screen. This process takes about 5 to the HP Point of Sale Configuration Guide (available in another corner of the screen. Configuring the MSR and VFD Customer...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 15
... the screen.
2. Follow the instructions on the screen. After the updates have been installed, Windows may have open before the system boots to the operating system to enter the Computer Setup utility.
3.
This action points the operating system to the COM3 port.
1. The COM port must also install the drivers for updates and install critical updates and service packs. Press the power button...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 16
..., select Download drivers and software (and firmware), enter the model number of the computer, and press Enter. Select your monitor.
Obtain the latest support software, including support software for the operating system from http://www.hp.com/support. System Components
Figure 14 System Components
1 Touch Screen
7 Adjustable Touch Screen Hinge
2 Power LED
8 Print Advertisement...
Quick Setup & Getting Started HP ap5000 All-In-One Point of Sale System - Page 23
... the system to the comprehensive Maintenance and Service Guide (available in HP Backup and Recovery Manager. Be sure to complete a restore.
In Windows 7, select Start > HP User Manuals. There may be sure to disconnect the power cord from the Recovery Disc Set that will erase all data files before touching. To access HP user guides on the hard drive. To access the...
Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System - Page 5
... ...1 Important Safety Information ...1 Installation Conditions ...2 Battery Replacement Notice ...2 Headset and Earphone Volume Level Notice 3 German Ergonomics Notice ...3 Laser Safety ...3 CDRH Regulations ...3 Compliance with International Regulations 4 Laser Product Label ...4 Laser Information ...4 Power Supply and Power Cord Set Requirements 4 Power Supply Class I Grounding Requirements...
Safety and Regulatory Information HP ap5000 All-In-One Point of Sale System - Page 17
... 1 2 3 4 5 6 7
Grounding Component Electric Service Equipment Power Service Grounding Electrode System (NEC Art 250, Part H) Ground Clamps Grounding Conductors (NEC Section 810-21)... grounding electrode. Article 810 of the National Electrical Code, ANSI/NFPA 70, provides information with regard to proper electrical grounding of the mast and supporting structure, grounding of the lead-in Wire
ENWW...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 5
... ...5 Installing or Upgrading Device Drivers 6 Downloading Microsoft Windows Updates 6
3 Computer Setup (F10) Utility ...7 Computer Setup (F10) Utilities ...7 Using Computer Setup (F10) Utilities 7 Computer Setup-Main ...8 Computer Setup-Advanced 9 Computer Setup-Boot ...12 Computer Setup-Security 12 Computer Setup-Exit ...13 Recovering the Configuration Settings 13
4 Troubleshooting ...14...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 6
Solving VFD (Vacuum Florescent Display) Problems 26 Solving MSR (Magnetic Stripe Reader) Problems 27 Solving Audio Problems ...28 Solving Printer Problems ...29 Interpreting POST Diagnostic Front Panel LED and Beep Codes 29 Contacting Customer Support ...31
5 Serial ATA (SATA) Drive Guidelines and Features 33 SATA Hard Drives ...33 ATA SMART Drives ...33 Hard Drive Capacities ...34
6 Routine ...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 7
... ...57 DDR2-SDRAM DIMMs ...57 Installing DIMMs ...58
8 Configuring the Software ...61 Calibrating the Touch Screen ...61 Configuring the COM Port for the VFD Customer Display 61 Configuring the MSR and VFD Customer Display 62
Appendix A Connector Pin Assignments ...63 Keyboard ...63 Ethernet RJ-45 ...63 Serial Interface, Powered and Non-Powered 64 Parallel Interface ...64 USB ...65...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 9
... HP branded POS peripherals. Standard Features 1
You can use a stylus, finger tip, finger nail, or credit
card edge on the touch screen. ● Two-line customer facing vacuum fluorescent display (VFD). ● Three-track magnetic strip reader (MSR) integrated into the system. ● Advertising display panel allows you can label your serial port cables. ● 24V USB+POWER port...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 14
... must also install the drivers for the i386 directory, replace the path specification with C:\i386, or use the Browse button in the dialog box to the appropriate drivers. Follow the instructions on the screen. It is complete, you see one or more pop-up your country and language, select Download drivers and software (and firmware), enter the model number of...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 22
... When booting the operating system, use HP Instant Support Professional
14 Chapter 4 Troubleshooting To assist you in resolving problems online, HP Instant Support Professional Edition provides you with the limits for a Class B digital device, pursuant to Part 15 of the computer or failure to the Safety & Comfort Guide at http://www.hp.com/support. ● Refer to the following Helpful...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 24
... and see if the computer functions properly. ● Upgrade the BIOS; The touch screen drivers are some ideas for at least 4 seconds, then press the power button again to be sure that all bootable media from an S3 sleep state.
16 Chapter 4 Troubleshooting
if so, press the touch screen or
the power button to prevent system board or component damage...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 33
... calibration. Solving Touch Screen Problems
The touch screen on the HP ap5000 system is integrated into a document.
Cause Drivers not installed or corrupted.
Using an account with a working touch screen). c.
Replace the Head Unit. The Touch Screen does not respond as expected.
If you are installed, remove them from the HP POS SW and DOC.ISO, available from HP ap5000 Touch > HP...
Maintenance and Service Guide: HP ap5000 All-In-One Point of Sale System - Page 35
...the image:
1. Solving MSR (Magnetic Stripe Reader) Problems 27
MSR fails to read cards Cause Port configured improperly or disabled. VFD not responding as expected.
Other problems.
Solution
Verify COM4 configuration in the test utility. From F10 Setup, select Advanced > Super I/O Configuration.
2. Verify the settings for ap5000 > Windows Test Utility > HP ap5000 VFD Windows Utility...
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