Customer Assistance Guide 1st Printing
Page 1
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Ford accessories for your vehicle Ordering additional owner's literature Index 2 2 3 4 5 8 9 13 14 All rights reserved. Copyright Table of contents Getting roadside assistance Ford extended service plan Getting the service you need Motorhome assistance The dispute settlement board Getting assistance outside of the U.S. Reproduction by any means, electronic or mechanical including photocopying, recording or by any information storage and retrieval system or translation in whole or part is not permitted without written authorization from Ford Motor Company.
Customer Assistance Guide 1st Printing
Page 2
... out • tow the vehicle if you have a flat tire • jump-start the battery if it in your wallet for your Ford or Lincoln-Mercury dealer. Using roadside assistance Complete the roadside assistance identification card (found in the Owner Guide portfolio in the mud or snow, are stranded. The service... need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you are covered (some exclusions apply, such as impound towing or repossession). To obtain information about reimbursement, call 1-800-241-FORD.
... out • tow the vehicle if you have a flat tire • jump-start the battery if it in your wallet for your Ford or Lincoln-Mercury dealer. Using roadside assistance Complete the roadside assistance identification card (found in the Owner Guide portfolio in the mud or snow, are stranded. The service... need roadside assistance GETTING ROADSIDE ASSISTANCE To fully assist you should you are covered (some exclusions apply, such as impound towing or repossession). To obtain information about reimbursement, call 1-800-241-FORD.
Customer Assistance Guide 1st Printing
Page 3
... eligible for rentals; If you need service • protection against repair costs after your Bumper to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are several Ford ESP plans available in your continued satisfaction. There are... still not satisfied, speak with the owner or general manager of more than 5,100 participating Ford Motor Company dealers. This information is serviced properly. If you with the service manager. Each plan can be resolved at the dealership, speak with original equipment reliability...
... eligible for rentals; If you need service • protection against repair costs after your Bumper to change. Ford and Lincoln-Mercury dealerships also carry genuine Ford parts and accessories, providing you are several Ford ESP plans available in your continued satisfaction. There are... still not satisfied, speak with the owner or general manager of more than 5,100 participating Ford Motor Company dealers. This information is serviced properly. If you with the service manager. Each plan can be resolved at the dealership, speak with original equipment reliability...
Customer Assistance Guide 1st Printing
Page 4
... If you are independent of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
... If you are independent of your vehicle • the vehicle identification number (VIN) listed on your vehicle ownership license If you still have the following information available when contacting Ford Customer Assistance: • your telephone number (home and business) • the name of the dealer and the city where the dealership...
Customer Assistance Guide 1st Printing
Page 5
... Settlement Board may not be available in your concern. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Expenses incidental to the warranty complaint being reviewed... the number above and our Motorhome Customer Assistance Center will assist you and/or the repair location as needed. Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of cases does the Board review?...
... Settlement Board may not be available in your concern. Unresolved service or product performance complaints on Ford, Mercury and Lincoln cars and Ford and Mercury light trucks which are within the terms of consequential expenses. Expenses incidental to the warranty complaint being reviewed... the number above and our Motorhome Customer Assistance Center will assist you and/or the repair location as needed. Please have the following information ready before you call: • vehicle identification number • current mileage • a summary of cases does the Board review?...
Customer Assistance Guide 1st Printing
Page 7
Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you contacted at a fair and impartial decision. The decisions ... make , model, and Vehicle Identification Number (VIN) listed on the application. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board...
Making a decision Board members review all available information related to each case within 36 months and 36,000 miles of the warranty start date, you contacted at a fair and impartial decision. The decisions ... make , model, and Vehicle Identification Number (VIN) listed on the application. The dispute settlement board To properly review your case, the Board needs the following information: • legible copies of all documents and maintenance or repair orders relevant to the case • the year, make an oral presentation before the Board...
Customer Assistance Guide 1st Printing
Page 8
.... These officials can only get fuel with an anti-knock index lower than is not responsible for your vehicle to find unleaded fuel or can inform you , write or call: 8 If your emission control system and may cause engine knocking or serious engine damage.
.... These officials can only get fuel with an anti-knock index lower than is not responsible for your vehicle to find unleaded fuel or can inform you , write or call: 8 If your emission control system and may cause engine knocking or serious engine damage.
Customer Assistance Guide 1st Printing
Page 10
... meets or exceeds Ford's rigid engineering and safety specifications. Not all accessories are warrented for all models. Ford accessories for your dealer for complete warranty information and availability.
... meets or exceeds Ford's rigid engineering and safety specifications. Not all accessories are warrented for all models. Ford accessories for your dealer for complete warranty information and availability.
Customer Assistance Guide 1st Printing
Page 12
...Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be affected by a qualified service technician. • Mobile communications systems may cause the engine to ...your dealer for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are not properly designed for automotive use of the front...
...Tailgate covers Tailgate lock Tailgate protector Tonneau covers Touch-up paint Universal floor mats For maximum vehicle performance, keep the following information in your vehicle should be affected by a qualified service technician. • Mobile communications systems may cause the engine to ...your dealer for specific weight information. • The Federal Communications Commission (FCC) regulates the use or are not properly designed for automotive use of the front...
Owner Guide 1st Printing
Page 2
... (1 000 miles). WARNINGS How can you reduce the risk of waste cleaning and lubrication materials are contained in rules for a full explanation. Indicates that vehicle information related to break in protecting the environment.
... (1 000 miles). WARNINGS How can you reduce the risk of waste cleaning and lubrication materials are contained in rules for a full explanation. Indicates that vehicle information related to break in protecting the environment.
Owner Guide 1st Printing
Page 3
Ford may change the contents without notice and without incurring obligation. 3 INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of your vehicle up to the permitted maximum speeds. From 1 600 km (1 000 miles) onwards you should avoid hard braking for the first 1 600 km (1 000 miles). Introduction If possible, you can gradually increase the performance of printing.
Ford may change the contents without notice and without incurring obligation. 3 INFORMATION ABOUT THIS GUIDE The information found in this guide was in effect at the time of your vehicle up to the permitted maximum speeds. From 1 600 km (1 000 miles) onwards you should avoid hard braking for the first 1 600 km (1 000 miles). Introduction If possible, you can gradually increase the performance of printing.
Owner Guide 1st Printing
Page 7
... warning chime in the Seating and safety restraints chapter. If the flashing persists, have your transaxle serviced by your transaxle may be damaged. For more information, refer to check the engine coolant level.
... warning chime in the Seating and safety restraints chapter. If the flashing persists, have your transaxle serviced by your transaxle may be damaged. For more information, refer to check the engine coolant level.
Owner Guide 1st Printing
Page 11
Instrumentation Headlamps on warning chime Sounds when the headlamps are on, the ignition is off /lock or accessory position and the driver's door is open . Key-in-ignition warning chime Sounds when the key is left in the off (and the key is not in the ignition) and the driver's door is open . Safety belt warning chime For information on the SRS warning chime, refer to the Seating and safety restraints chapter. Air bag supplemental restraint system (SRS) warning chime For information on the safety belt warning chime, refer to the Seating and safety restraints chapter. 11
Instrumentation Headlamps on warning chime Sounds when the headlamps are on, the ignition is off /lock or accessory position and the driver's door is open . Key-in-ignition warning chime Sounds when the key is left in the off (and the key is not in the ignition) and the driver's door is open . Safety belt warning chime For information on the SRS warning chime, refer to the Seating and safety restraints chapter. Air bag supplemental restraint system (SRS) warning chime For information on the safety belt warning chime, refer to the Seating and safety restraints chapter. 11
Owner Guide 1st Printing
Page 18
Controls and features Digital clock Switch the ignition on the audio system, refer to the "Audio Guide". 18 To advance the hours, press the H button; To toggle between 12 or 24 hour format, depress the H button and the M button simultaneously and then release them. to either 12 or 24 hour format. To advance rapidly, depress and hold the corresponding button. Hours Minutes I0:20 Audio system For information on : The clock can be set to advance the minutes press the M button.
Controls and features Digital clock Switch the ignition on the audio system, refer to the "Audio Guide". 18 To advance the hours, press the H button; To toggle between 12 or 24 hour format, depress the H button and the M button simultaneously and then release them. to either 12 or 24 hour format. To advance rapidly, depress and hold the corresponding button. Hours Minutes I0:20 Audio system For information on : The clock can be set to advance the minutes press the M button.
Owner Guide 1st Printing
Page 36
To disable the remote luggage compartment release, depress the control on the luggage compartment latch that is marked in orange before closing the luggage compartment. 36 PULL Remote luggage compartment control Pull the control located on the parking brake, refer to Preparing to open the luggage compartment. Controls and features FLOOR MOUNTED CONTROLS Parking brake For information on the left of the driver's seat to start the vehicle in the Starting chapter.
To disable the remote luggage compartment release, depress the control on the luggage compartment latch that is marked in orange before closing the luggage compartment. 36 PULL Remote luggage compartment control Pull the control located on the parking brake, refer to Preparing to open the luggage compartment. Controls and features FLOOR MOUNTED CONTROLS Parking brake For information on the left of the driver's seat to start the vehicle in the Starting chapter.
Owner Guide 1st Printing
Page 37
Controls and features Fuel pump shut-off switch For information on the fuel pump shut-off switch, refer to allow proper operation of accelerator pedal, brake pedal and clutch pedal (if equipped). Place the mat ...
Controls and features Fuel pump shut-off switch For information on the fuel pump shut-off switch, refer to allow proper operation of accelerator pedal, brake pedal and clutch pedal (if equipped). Place the mat ...
Owner Guide 1st Printing
Page 49
however, the belt will lock to help reduce the forward movement of the driver and passengers. For information on the proper use the automatic locking mode • When a tight lap and shoulder belt fit is desired. • Any time a child safety seat is ...
however, the belt will lock to help reduce the forward movement of the driver and passengers. For information on the proper use the automatic locking mode • When a tight lap and shoulder belt fit is desired. • Any time a child safety seat is ...
Owner Guide 1st Printing
Page 56
Children and air bags For additional important safety information, read all information on or near the air bag covers that may increase the risk of injury in a collision. Failure to service, repair, or modify the air bag ... front seat. 56 Seating and safety restraints Do not place objects or mount equipment on safety restraints in this guide. See your Ford or Lincoln-Mercury dealer. Never install rear-facing child seats or rear-facing infant seats in the front seat always move the passenger seat as far back from...
Children and air bags For additional important safety information, read all information on or near the air bag covers that may increase the risk of injury in a collision. Failure to service, repair, or modify the air bag ... front seat. 56 Seating and safety restraints Do not place objects or mount equipment on safety restraints in this guide. See your Ford or Lincoln-Mercury dealer. Never install rear-facing child seats or rear-facing infant seats in the front seat always move the passenger seat as far back from...
Owner Guide 1st Printing
Page 65
... (if equipped) The rear seat may include a built-in an aftermarket seat. Read the labels located on the child seat cushion and shoulder belt for information on the builtin child seat. All built-in child seat.
... (if equipped) The rear seat may include a built-in an aftermarket seat. Read the labels located on the child seat cushion and shoulder belt for information on the builtin child seat. All built-in child seat.
Owner Guide 1st Printing
Page 68
If connected, squeeze the tabs on the child seat and position the shoulder belts over each shoulder. 68 Then release the lower half of the chest clip and pull the halves apart to open the chest clip. Place the child on the top and bottom of belt by pressing the red button. 5. Read all the information and warnings on the child seat cushion and shoulder safety belt. Make sure the child is not too large for the child seat. 4. Seating and safety restraints 3.
If connected, squeeze the tabs on the child seat and position the shoulder belts over each shoulder. 68 Then release the lower half of the chest clip and pull the halves apart to open the chest clip. Place the child on the top and bottom of belt by pressing the red button. 5. Read all the information and warnings on the child seat cushion and shoulder safety belt. Make sure the child is not too large for the child seat. 4. Seating and safety restraints 3.