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...the Batteries 49 Using Apple Hardware Test 50 Problems with Your Internet Connection 52 Problems with AirPort Wireless Communication 53 Keeping Your Software Up to Date 54 When an Application Doesn't Respond 54 Reinstalling the Software That Came with Your iMac 56 Other Problems 57 Learning More, ...Service, and Support 60 Locating Your Product Serial Number Chapter 5: Last, but Not Least 62 Important Safety Information 66 Important Handling Information 67 Cleaning Your iMac 68 Understanding Ergonomics 70 Apple and the Environment Looking for ...
...the Batteries 49 Using Apple Hardware Test 50 Problems with Your Internet Connection 52 Problems with AirPort Wireless Communication 53 Keeping Your Software Up to Date 54 When an Application Doesn't Respond 54 Reinstalling the Software That Came with Your iMac 56 Other Problems 57 Learning More, ...Service, and Support 60 Locating Your Product Serial Number Chapter 5: Last, but Not Least 62 Important Safety Information 66 Important Handling Information 67 Cleaning Your iMac 68 Understanding Ergonomics 70 Apple and the Environment Looking for ...
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... 3, "Boost Your Memory" on page 35. The Mac OS X website at www.apple.com/support. Chapter 4, "Problem, Meet Solution" on page 57. "Why you have a problem Finding service and support for "system preferences" in Mac Help. System Preferences by choosing Apple (K) > System Preferences. Getting Answers Much more information about using your iMac is available...
... 3, "Boost Your Memory" on page 35. The Mac OS X website at www.apple.com/support. Chapter 4, "Problem, Meet Solution" on page 57. "Why you have a problem Finding service and support for "system preferences" in Mac Help. System Preferences by choosing Apple (K) > System Preferences. Getting Answers Much more information about using your iMac is available...
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...memory installed, open System Profiler by clicking More Info. If the memory you installed doesn't meet specifications (see the Mac OS X desktop, choose Apple () > About This Mac. Making Sure Your iMac Recognizes the New Memory After installing memory, make sure that it's installed correctly. To check...detailed view of the amount of memory installed in your iMac: 1 Start up your iMac recognizes the new memory. If you still have problems, remove the memory and consult the support information that came with your iMac and that the memory is compatible with the memory or contact ...
...memory installed, open System Profiler by clicking More Info. If the memory you installed doesn't meet specifications (see the Mac OS X desktop, choose Apple () > About This Mac. Making Sure Your iMac Recognizes the New Memory After installing memory, make sure that it's installed correctly. To check...detailed view of the amount of memory installed in your iMac: 1 Start up your iMac recognizes the new memory. If you still have problems, remove the memory and consult the support information that came with your iMac and that the memory is compatible with the memory or contact ...
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...peripheral) that occur only with a specific application may have problems while working with your iMac, there's usually a simple and quick solution. Read on page 57 for information about how to contact Apple or an Apple Authorized Service Provider for troubleshooting tips to make a note...of Mac OS X installed on the iMac Service & Support website at www.apple.com/support/imac. Your iMac doesn't have a problem. Occasionally you experience a problem working with your iMac. Problems that you encounter a problem, try to try when you need. Things to install memory. If your ...
...peripheral) that occur only with a specific application may have problems while working with your iMac, there's usually a simple and quick solution. Read on page 57 for information about how to contact Apple or an Apple Authorized Service Provider for troubleshooting tips to make a note...of Mac OS X installed on the iMac Service & Support website at www.apple.com/support/imac. Your iMac doesn't have a problem. Occasionally you experience a problem working with your iMac. Problems that you encounter a problem, try to try when you need. Things to install memory. If your ...
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... If your iMac won't respond or the pointer won't move ÂÂ Make sure your Apple Wireless Keyboard or Apple Magic Mouse are turned on and the batteries are secure. ÂÂ Try to force problem applications to shut down the Option and Command (x) keys and press the Esc key. For support... and contact information about the software that came with your iMac, go to www.apple.com/guide or to see "Reinstalling the Software That Came...
... If your iMac won't respond or the pointer won't move ÂÂ Make sure your Apple Wireless Keyboard or Apple Magic Mouse are turned on and the batteries are secure. ÂÂ Try to force problem applications to shut down the Option and Command (x) keys and press the Esc key. For support... and contact information about the software that came with your iMac, go to www.apple.com/guide or to see "Reinstalling the Software That Came...
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... won't turn on or start up ÂÂ Make sure the power cord is compatible with Your iMac" on page 57 for information about contacting Apple for about 5 seconds, until it is plugged into your iMac and a functioning power outlet. ÂÂ Press the power (®) button and ... you hear the startup sound a second time. Keep holding the power (®) button for service. 46 Chapter 4 Problem, Meet Solution Select a local Mac OS X System folder. ÂÂ If the problem occurs frequently, you may need to use. ÂÂ After your iMac starts up , then click the arrow ...
... won't turn on or start up ÂÂ Make sure the power cord is compatible with Your iMac" on page 57 for information about contacting Apple for about 5 seconds, until it is plugged into your iMac and a functioning power outlet. ÂÂ Press the power (®) button and ... you hear the startup sound a second time. Keep holding the power (®) button for service. 46 Chapter 4 Problem, Meet Solution Select a local Mac OS X System folder. ÂÂ If the problem occurs frequently, you may need to use. ÂÂ After your iMac starts up , then click the arrow ...
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... time. WARNING: When you replace the batteries, replace them with alkaline, lithium, or rechargeable AA batteries. Battery compartment cover Chapter 4 Problem, Meet Solution 47 Keep batteries out of the reach of small children. To replace the batteries in the wireless keyboard: 1 Press the... temperatures, or water. Keep the battery compartment cover and batteries out of the reach of children. Replacing the Batteries Your Apple Wireless Keyboard and Apple Magic Mouse each come with new batteries or mix battery types (for example, don't mix alkaline and lithium batteries). Don...
... time. WARNING: When you replace the batteries, replace them with alkaline, lithium, or rechargeable AA batteries. Battery compartment cover Chapter 4 Problem, Meet Solution 47 Keep batteries out of the reach of small children. To replace the batteries in the wireless keyboard: 1 Press the... temperatures, or water. Keep the battery compartment cover and batteries out of the reach of children. Replacing the Batteries Your Apple Wireless Keyboard and Apple Magic Mouse each come with new batteries or mix battery types (for example, don't mix alkaline and lithium batteries). Don...
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To replace the batteries in the Apple Magic Mouse: 1 Slide the on/off . 2 Slide the latch down and remove the battery cover. Latch Batteries 48 Chapter 4 Problem, Meet Solution You can check the battery level in the lower-left corner. If the indicator light doesn't glow, you may ...need to turn it off switch on the bottom of your mouse to change the batteries. The battery level is in Keyboard preferences. Choose Apple ()...
To replace the batteries in the Apple Magic Mouse: 1 Slide the on/off . 2 Slide the latch down and remove the battery cover. Latch Batteries 48 Chapter 4 Problem, Meet Solution You can check the battery level in the lower-left corner. If the indicator light doesn't glow, you may ...need to turn it off switch on the bottom of your mouse to change the batteries. The battery level is in Keyboard preferences. Choose Apple ()...
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...shown in Mouse Preferences. To use them. You may need to use the Apple Hardware Test application to turn on your iMac. Using Apple Hardware Test If you want to change the batteries. Chapter 4 Problem, Meet Solution 49 To check the battery status, slide the on/off switch... Preferences and click Mouse. If you have to click your Apple Magic Mouse once to reconnect it . 2 Restart your iMac while holding down the D key. 3 When the Apple Hardware Test language chooser screen appears, select the language you suspect a problem with your iMac hardware, use . 4 Press the Return ...
...shown in Mouse Preferences. To use them. You may need to use the Apple Hardware Test application to turn on your iMac. Using Apple Hardware Test If you want to change the batteries. Chapter 4 Problem, Meet Solution 49 To check the battery status, slide the on/off switch... Preferences and click Mouse. If you have to click your Apple Magic Mouse once to reconnect it . 2 Restart your iMac while holding down the D key. 3 When the Apple Hardware Test language chooser screen appears, select the language you suspect a problem with your iMac hardware, use . 4 Press the Return ...
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... to help walk you are trying to open Network Setup Assistant. 6 If Apple Hardware Test detects a problem, it displays an error code. If Apple Hardware Test doesn't detect a hardware failure, the problem may be software-related. Click the "Assist me ." 3 Click Diagnostics to access. Problems with the server you through setting up an Internet connection.
... to help walk you are trying to open Network Setup Assistant. 6 If Apple Hardware Test detects a problem, it displays an error code. If Apple Hardware Test doesn't detect a hardware failure, the problem may be software-related. Click the "Assist me ." 3 Click Diagnostics to access. Problems with the server you through setting up an Internet connection.
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...modem for the PPPoE service from the modem to Point Protocol over Ethernet), make sure you turn it back on . To enter PPPoE settings: 1 Choose Apple () > System Preferences. 2 Click Network. 3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface... if you unplug the modem's power cord. LAN users might have . Also check the cables and power supplies to LAN users. Chapter 4 Problem, Meet Solution 51 Turn the modem off and on and reset the modem hardware Turn off and on . Some ISPs recommend that cable and DSL...
...modem for the PPPoE service from the modem to Point Protocol over Ethernet), make sure you turn it back on . To enter PPPoE settings: 1 Choose Apple () > System Preferences. 2 Click Network. 3 Click Add (+) at the bottom of the network connection services list, and choose PPPoE from the Interface... if you unplug the modem's power cord. LAN users might have . Also check the cables and power supplies to LAN users. Chapter 4 Problem, Meet Solution 51 Turn the modem off and on and reset the modem hardware Turn off and on . Some ISPs recommend that cable and DSL...
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...base station can 't resolve the issue using an AirPort base station, check Mac Help or visit the AirPort Extreme website at www.apple.com/support/airport. Check the cables and power supplies to is plugged into your iMac and into the network. You need to make... translation (NAT) or "IP masquerading." Network Connections Make sure the Ethernet cable is running and has a wireless access point. 52 Chapter 4 Problem, Meet Solution For setup information, check the documentation provided with AirPort Wireless Communication If you have a router capable of sharing the connection, also ...
...base station can 't resolve the issue using an AirPort base station, check Mac Help or visit the AirPort Extreme website at www.apple.com/support/airport. Check the cables and power supplies to is plugged into your iMac and into the network. You need to make... translation (NAT) or "IP masquerading." Network Connections Make sure the Ethernet cable is running and has a wireless access point. 52 Chapter 4 Problem, Meet Solution For setup information, check the documentation provided with AirPort Wireless Communication If you have a router capable of sharing the connection, also ...
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...and reduce this range. Keeping Your Software Up to Date You can download and install updated software. To check for updated software: 1 Choose Apple () > System Preferences. 2 Click the Software Update icon and follow the onscreen instructions. ÂÂ For more information. You ...AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help from Apple. Up to check for more information, search for "Software Update" in the menu bar. Chapter 4 Problem, Meet Solution 53 Nearby electronic devices or metal structures can set your iMac to four bars...
...and reduce this range. Keeping Your Software Up to Date You can download and install updated software. To check for updated software: 1 Choose Apple () > System Preferences. 2 Click the Software Update icon and follow the onscreen instructions. ÂÂ For more information. You ...AirPort Help (choose Help > Mac Help, and then choose Library > AirPort Help from Apple. Up to check for more information, search for "Software Update" in the menu bar. Chapter 4 Problem, Meet Solution 53 Nearby electronic devices or metal structures can set your iMac to four bars...
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... work in other applications open applications. The Force Quit Applications dialog appears with your computer. Important: Apple recommends that came with your iMac. 54 Chapter 4 Problem, Meet Solution Apple is not responsible for any applications that you to reinstall Mac OS X and any lost data.... that came with the application selected. 2 Click Force Quit. Mac OS X provides a way to quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit. Installing Mac OS X To install Mac OS X: 1 Back up the data on your hard disk before restoring software....
... work in other applications open applications. The Force Quit Applications dialog appears with your computer. Important: Apple recommends that came with your iMac. 54 Chapter 4 Problem, Meet Solution Apple is not responsible for any applications that you to reinstall Mac OS X and any lost data.... that came with the application selected. 2 Click Force Quit. Mac OS X provides a way to quit: 1 Press Command (x)-Option-Esc or choose Apple () > Force Quit. Installing Mac OS X To install Mac OS X: 1 Back up the data on your hard disk before restoring software....
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Chapter 4 Problem, Meet Solution 55 3 Double-click Install Mac OS X. 4 Follow the onscreen instructions. Click the disclosure triangle next to Applications to select the checkboxes for any ... new user account. For information about Disk Utility and its options, see Mac Help, or open Disk Utility (in the following Kbase article: http://support.apple.com/kb/HT3910? Use Disk Utility on your Mac OS X Install DVD to install. 6 When the installation is complete, click Close. Installing iLife Applications You...
Chapter 4 Problem, Meet Solution 55 3 Double-click Install Mac OS X. 4 Follow the onscreen instructions. Click the disclosure triangle next to Applications to select the checkboxes for any ... new user account. For information about Disk Utility and its options, see Mac Help, or open Disk Utility (in the following Kbase article: http://support.apple.com/kb/HT3910? Use Disk Utility on your Mac OS X Install DVD to install. 6 When the installation is complete, click Close. Installing iLife Applications You...
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... Problems For a problem with software from your user account by choosing Apple () > Log Out "User" (your account name appears in the sidebar, or drag the disc icon from the desktop to the Trash. ÂÂ Log out from a manufacturer other than Apple, contact the manufacturer. You can check for and install the latest Apple... a disc ÂÂ Quit any applications that may be using the Software Update pane of your iMac while holding down the mouse button. 56 Chapter 4 Problem, Meet Solution
... Problems For a problem with software from your user account by choosing Apple () > Log Out "User" (your account name appears in the sidebar, or drag the disc icon from the desktop to the Trash. ÂÂ Log out from a manufacturer other than Apple, contact the manufacturer. You can check for and install the latest Apple... a disc ÂÂ Quit any applications that may be using the Software Update pane of your iMac while holding down the mouse button. 56 Chapter 4 Problem, Meet Solution
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... and memory. If you have a problem using your iMac or working with a scroll ball and the scrolling feels rough or the scroll ball isn't scrolling up menu. In the Finder, choose Help > Mac Help. ÂÂ Check the Apple Support website at www.apple.com/support for service, see "Learning... go to -side, hold the mouse upside-down and roll the ball vigorously while cleaning. ÂÂ See "Cleaning Your Mouse" on Apple's discussion forums. Chapter 4 Problem, Meet Solution 57 If you have trouble scrolling with your mouse ÂÂ If you have a mouse with Mac OS X ÂÂ...
... and memory. If you have a problem using your iMac or working with a scroll ball and the scrolling feels rough or the scroll ball isn't scrolling up menu. In the Finder, choose Help > Mac Help. ÂÂ Check the Apple Support website at www.apple.com/support for service, see "Learning... go to -side, hold the mouse upside-down and roll the ball vigorously while cleaning. ÂÂ See "Cleaning Your Mouse" on Apple's discussion forums. Chapter 4 Problem, Meet Solution 57 If you have trouble scrolling with your mouse ÂÂ If you have a mouse with Mac OS X ÂÂ...
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... > About This Mac from the menu bar and then click More Info. Choose Help > Mac Help. For information, visit www.apple.com/support/products or visit the website address for your coverage by purchasing the AppleCare Protection Plan. You can extend your country listed ... of technical support and one year of hardware repair warranty coverage at an Apple Retail Store or an Apple-authorized repair center, such as instructions and troubleshooting information, in Mac Help. It shows you call. 58 Chapter 4 Problem, Meet Solution Onscreen Help You can often find answers to your questions, ...
... > About This Mac from the menu bar and then click More Info. Choose Help > Mac Help. For information, visit www.apple.com/support/products or visit the website address for your coverage by purchasing the AppleCare Protection Plan. You can extend your country listed ... of technical support and one year of hardware repair warranty coverage at an Apple Retail Store or an Apple-authorized repair center, such as instructions and troubleshooting information, in Mac Help. It shows you call. 58 Chapter 4 Problem, Meet Solution Onscreen Help You can often find answers to your questions, ...
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... (353) 1850 946 191 00800-7666-7666 (44) 0844 209 0611 Website www.apple.com/support www.apple.com/au/support www.apple.com/ca/support www.apple.com/ca/fr/support www.apple.com/ie/support www.apple.com/nz/support www.apple.com/uk/support Telephone numbers are subject to change, and local and national... is available on the date of purchase and telephone fees may apply. Note: Your 90 days of complimentary telephone support begins on the web: www.apple.com/support/contact/phone_contacts.html Chapter 4 Problem, Meet Solution 59
... (353) 1850 946 191 00800-7666-7666 (44) 0844 209 0611 Website www.apple.com/support www.apple.com/au/support www.apple.com/ca/support www.apple.com/ca/fr/support www.apple.com/ie/support www.apple.com/nz/support www.apple.com/uk/support Telephone numbers are subject to change, and local and national... is available on the date of purchase and telephone fees may apply. Note: Your 90 days of complimentary telephone support begins on the web: www.apple.com/support/contact/phone_contacts.html Chapter 4 Problem, Meet Solution 59
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Click the version number beneath the words "Mac OS X" to find the serial number of the iMac stand. 60 Chapter 4 Problem, Meet Solution Click Hardware in the Contents pane. ÂÂ Look on the bottom of your iMac: ÂÂ Choose Apple () > About This Mac. Locating Your Product Serial Number Use any of these methods to cycle through the Mac OS X version number, the build version, and the serial number. ÂÂ Click the Finder icon and open /Applications/Utilities/System Profiler.
Click the version number beneath the words "Mac OS X" to find the serial number of the iMac stand. 60 Chapter 4 Problem, Meet Solution Click Hardware in the Contents pane. ÂÂ Look on the bottom of your iMac: ÂÂ Choose Apple () > About This Mac. Locating Your Product Serial Number Use any of these methods to cycle through the Mac OS X version number, the build version, and the serial number. ÂÂ Click the Finder icon and open /Applications/Utilities/System Profiler.