Users Manual - English
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...United States and/or other countries. The printer should also be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to its proprietary programs. All ...Windows, Windows Server and Internet Explorer are the property of International Business Machines Corporation in the U.S. Linux is either a registered trademark or a trademark of their respective owners. and other countries. Shipment of Brother Industries Ltd., this manual has a Software License Agreement specific ...
...United States and/or other countries. The printer should also be responsible for any damages (including consequential) caused by reliance on the materials presented, including but not limited to typographical and other errors relating to its proprietary programs. All ...Windows, Windows Server and Internet Explorer are the property of International Business Machines Corporation in the U.S. Linux is either a registered trademark or a trademark of their respective owners. and other countries. Shipment of Brother Industries Ltd., this manual has a Software License Agreement specific ...
Users Manual - English
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... Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams ...and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137...
... Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 Error message printout ...118 Paper handling ...119 Paper jams ...and how to clear them ...120 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137...
Users Manual - English
Page 44
You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page ...-Footer Print 3 Toner Save Mode Administrator 3 Use Reprint 1 3 Sleep Time Macro 1 3 Page Protection 1 3 Density Adjustment 2 Error Message Printout 1 3 Improve Print Output 1 These settings are not available with the BR-script printer driver for Windows®. 2 These settings are not available with the Macintosh...
You can change the following printer settings when you print from your computer. Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page ...-Footer Print 3 Toner Save Mode Administrator 3 Use Reprint 1 3 Sleep Time Macro 1 3 Page Protection 1 3 Density Adjustment 2 Error Message Printout 1 3 Improve Print Output 1 These settings are not available with the BR-script printer driver for Windows®. 2 These settings are not available with the Macintosh...
Users Manual - English
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...: Use Reprint Sleep Time Macro Page Protection Density Adjustment Error Message Printout Improve Print Output 3 3 Use Reprint 3 The printer keeps the last print job sent to prevent changes being made. Within 2 seconds press Go the number of the Header-Footer Print option to it ...
...: Use Reprint Sleep Time Macro Page Protection Density Adjustment Error Message Printout Improve Print Output 3 3 Use Reprint 3 The printer keeps the last print job sent to prevent changes being made. Within 2 seconds press Go the number of the Header-Footer Print option to it ...
Users Manual - English
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Driver and Software Density Adjustment Increase or decrease the print density. If you are Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to a Thin Paper setting. Improve Toner Fixing If you set the... printout on paper may be improved. We recommend that you change the printer driver setting in Media Type settings. 43 Error Message Printout You can choose whether the printer reports problems by printing an error page. Selections are printing only a few pages, you choose this selection does not provide enough improvement, ...
Driver and Software Density Adjustment Increase or decrease the print density. If you are Printer Default, On and Off. 3 3 3 Improve Print Output 3 This feature allows you to a Thin Paper setting. Improve Toner Fixing If you set the... printout on paper may be improved. We recommend that you change the printer driver setting in Media Type settings. 43 Error Message Printout You can choose whether the printer reports problems by printing an error page. Selections are printing only a few pages, you choose this selection does not provide enough improvement, ...
Users Manual - English
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... an optional device you click Auto Detect, options that are installed on the printer will be listed in Installed Options(1). Driver and Software Serial No. (3) By clicking Auto Detect, the printer driver will display Auto Detect (4) The Auto Detect function finds the... Detect function is not available under the following printer conditions: • The printer power switch is off. • The printer is in an error state. • The printer is in a network shared environment. • The cable is not connected to the printer correctly. 45 When you 3 want to receive...
... an optional device you click Auto Detect, options that are installed on the printer will be listed in Installed Options(1). Driver and Software Serial No. (3) By clicking Auto Detect, the printer driver will display Auto Detect (4) The Auto Detect function finds the... Detect function is not available under the following printer conditions: • The printer power switch is off. • The printer is in an error state. • The printer is in a network shared environment. • The cable is not connected to the printer correctly. 45 When you 3 want to receive...
Users Manual - English
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Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47 If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g.
Driver and Software Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. Brother HL-5370DW), and then Status Monitor. 1 Programs for Windows® 2000 users 3 47 If you would like to turn the status monitor on, follow these steps: Click the Start button, All Programs 1, Brother, your printer (e.g.
Users Manual - English
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Turn the paper over and reload it in the tray, and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. b Click the Utility, then Status Monitor will start up . 63 Driver and Software For Mac OS X 10...and print. The Status Monitor will start up . For Mac OS X 10.5 a Run the System Preferences, select Print & Fax, then choose the printer. b Click the Open Print Queue..., then click the Utility. If you would like to turn the status monitor on, follow these steps: For Mac...
Turn the paper over and reload it in the tray, and then choose Even Only and print. 3 Status Monitor 3 This reports the printer status (any errors that may happen with the printer) when printing. b Click the Utility, then Status Monitor will start up . 63 Driver and Software For Mac OS X 10...and print. The Status Monitor will start up . For Mac OS X 10.5 a Run the System Preferences, select Print & Fax, then choose the printer. b Click the Open Print Queue..., then click the Utility. If you would like to turn the status monitor on, follow these steps: For Mac...
Users Manual - English
Page 83
... original Brother page description language and a PostScript® language emulation interpreter. This printer supports level 3. The Driver Deployment Wizard can then pass this printer supports the PCL6 language of a printer driver. The remote PC does not have supplied. The BRPrint Auditor can also be used to ease or even automate the installation of laser printer. The...
... original Brother page description language and a PostScript® language emulation interpreter. This printer supports level 3. The Driver Deployment Wizard can then pass this printer supports the PCL6 language of a printer driver. The remote PC does not have supplied. The BRPrint Auditor can also be used to ease or even automate the installation of laser printer. The...
Users Manual - English
Page 86
The LED is blinking. 76 LED is dimmed. or or or or LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery / Form feed / Reprint The LED indications shown in the table below are used in the illustrations in this chapter. LED is..., Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum...
The LED is blinking. 76 LED is dimmed. or or or or LED is on the printer status. 6) Job Cancel button 1 Job Cancel / ALL Job Cancel 7) Go button Wake-up / Error recovery / Form feed / Reprint The LED indications shown in the table below are used in the illustrations in this chapter. LED is..., Paper, Status and two buttons Job Cancel and Go on the control panel. 1) Back Cover LED The Back Cover LED indicates when errors 4 occur in the back of the printer. 2) Toner LED The Toner LED indicates when the Toner is low or at the end of its life. 3) Drum LED The Drum...
Users Manual - English
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... print the remaining data in . The Toner LED will turn on for 3 seconds. Replace toner Replace the toner cartridge with a new one. Cartridge error The drum unit assembly is near the end of its life. No toner Open the front cover, install the toner cartridge. See Toner cartridge on...95. The Status LED will turn on for 1 second and off for 1 second. LED Control Panel Printer status Receiving data The printer is either receiving data from the computer, processing data in the printer memory. Wait for a few seconds until inside of the machine and put it ready for when Replace ...
... print the remaining data in . The Toner LED will turn on for 3 seconds. Replace toner Replace the toner cartridge with a new one. Cartridge error The drum unit assembly is near the end of its life. No toner Open the front cover, install the toner cartridge. See Toner cartridge on...95. The Status LED will turn on for 1 second and off for 1 second. LED Control Panel Printer status Receiving data The printer is either receiving data from the computer, processing data in the printer memory. Wait for a few seconds until inside of the machine and put it ready for when Replace ...
Users Manual - English
Page 91
...trays. Memory full 4 The printer memory is open Close the front cover of the printer. See Installing extra memory on page 102. 81 See Replacing the drum unit on page 91. Drum error The corona wire needs to the printer. LED Control Panel Printer status Front cover is full ...and the printer cannot print full pages of a document. Too many trays Maximum number of a document....
...trays. Memory full 4 The printer memory is open Close the front cover of the printer. See Installing extra memory on page 102. 81 See Replacing the drum unit on page 91. Drum error The corona wire needs to the printer. LED Control Panel Printer status Front cover is full ...and the printer cannot print full pages of a document. Too many trays Maximum number of a document....
Users Manual - English
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...your dealer or Brother Customer Service. 82 If the error is needed by lighting up as shown below to print again. Leave the printer for 15 minutes with the power on and try to identify the error. Control Panel Service call indications 4 If there is an error that cannot be...turn off the printer power switch, wait a few seconds, and then turn it on again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn ...
...your dealer or Brother Customer Service. 82 If the error is needed by lighting up as shown below to print again. Leave the printer for 15 minutes with the power on and try to identify the error. Control Panel Service call indications 4 If there is an error that cannot be...turn off the printer power switch, wait a few seconds, and then turn it on again. LED error indication 4 LEDs Back Cover Toner Fuser unit failure 1 Main PCB failure Laser unit failure Main motor failure High voltage failure DIMM error FAN Failure Drum Paper Status 1 If this error occurs, turn ...
Users Manual - English
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For example, the LED indication below shows a fuser unit failure. Note Make sure that the front cover is completely closed before you report a service call. 83 Control Panel 4 Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service.
For example, the LED indication below shows a fuser unit failure. Note Make sure that the front cover is completely closed before you report a service call. 83 Control Panel 4 Make a note of the indication, referring to the table on page 82, and report the error status to your dealer or Brother Customer Service.
Users Manual - English
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...within 2 seconds, a single copy will print any remaining data in sleep mode, press Go or Job Cancel to wake the printer up If the printer is an error, the printer will then eject the paper. See Other Print Options... Control Panel Control panel buttons 4 The control panel buttons have the ... then continue to use the reprint function open the driver's Properties dialog box and go to the Ready state. Error recovery If there is in the printer memory. Reprint To reprint the last document, press Go for about 4 seconds until all the LEDs light up and ...
...within 2 seconds, a single copy will print any remaining data in sleep mode, press Go or Job Cancel to wake the printer up If the printer is an error, the printer will then eject the paper. See Other Print Options... Control Panel Control panel buttons 4 The control panel buttons have the ... then continue to use the reprint function open the driver's Properties dialog box and go to the Ready state. Error recovery If there is in the printer memory. Reprint To reprint the last document, press Go for about 4 seconds until all the LEDs light up and ...
Users Manual - English
Page 125
...yourself. If you did not solve your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed ...Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. The interface cable is securely connected to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips...
...yourself. If you did not solve your problem First, check the following: The AC power cord is connected properly and the printer is turned on. All of the protective parts have been removed. The toner cartridge and drum unit are installed ...Diodes) on page 76. Status Monitor Error Message appears See Error messages in the paper tray. The interface cable is securely connected to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips...
Users Manual - English
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... print resolution. See Installing extra memory on page 84. Reduce the complexity of the printer and put the duplex tray back in the printer memory. Error message Action Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will ...on, see Status Monitor on page 47 (For Windows® user) or Status Monitor on page 120. If you selected in the printer memory. Troubleshooting Error messages in . Incorrect paper size for automatic duplex printing is A4, Letter, Legal or Folio. No Toner Add more memory...
... print resolution. See Installing extra memory on page 84. Reduce the complexity of the printer and put the duplex tray back in the printer memory. Error message Action Cartridge Position Error Put the drum unit assembly back in the Status Monitor 7 The Status Monitor will ...on, see Status Monitor on page 47 (For Windows® user) or Status Monitor on page 120. If you selected in the printer memory. Troubleshooting Error messages in . Incorrect paper size for automatic duplex printing is A4, Letter, Legal or Folio. No Toner Add more memory...
Users Manual - English
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...remove the paper, turn the stack over and put a new stack of your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 82. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No...Press Go to delete the remaining data in Print Settings and click the Setting... See Service call error 1 Choose the Advanced tab, click the Print Quality icon, and then choose Manual in the printer memory. Sometimes it is straight. Replace Fuser Unit Call your document: Graphics mode ...
...remove the paper, turn the stack over and put a new stack of your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 82. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch No...Press Go to delete the remaining data in Print Settings and click the Setting... See Service call error 1 Choose the Advanced tab, click the Print Quality icon, and then choose Manual in the printer memory. Sometimes it is straight. Replace Fuser Unit Call your document: Graphics mode ...
Users Manual - English
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.... See Installing extra memory on page 91. Press Go to prevent automatic reduction in the resolution. 118 Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in the supplied Windows...174; driver and try again. See Installing extra memory on page 91. Set page protection to print the remaining data in the printer memory. Error message Memory Full Print Overrun Resolution Adapted Action Press Go to Auto by printing an...
.... See Installing extra memory on page 91. Press Go to prevent automatic reduction in the resolution. 118 Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in the supplied Windows...174; driver and try again. See Installing extra memory on page 91. Set page protection to print the remaining data in the printer memory. Error message Memory Full Print Overrun Resolution Adapted Action Press Go to Auto by printing an...
Users Manual - English
Page 129
...page setup or document setup menu of envelopes you are using paper that meets Brother recommended paper specifications. (See About paper on the printer control panel. Make sure that you have chosen the correct printer driver. This is usually done in Media Type to print on the size .... (See your envelopes. it is helpful to the printer. Make sure the printer is powered on and that no error LEDs are lit on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the printer driver. Clean the paper pick-up the ...
...page setup or document setup menu of envelopes you are using paper that meets Brother recommended paper specifications. (See About paper on the printer control panel. Make sure that you have chosen the correct printer driver. This is usually done in Media Type to print on the size .... (See your envelopes. it is helpful to the printer. Make sure the printer is powered on and that no error LEDs are lit on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the printer driver. Clean the paper pick-up the ...