Users Manual - English
Page 9
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
Page 125
... back covers are problems with the above checks, identify your problem and then go to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Identifying your problem with : 7 Print quality See Improving the print quality on page 129...
... back covers are problems with the above checks, identify your problem and then go to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Identifying your problem with : 7 Print quality See Improving the print quality on page 129...
Users Manual - English
Page 126
...remaining data in . No Toner Add more memory. Error message Action Cartridge Position Error Put the drum unit assembly back in the printer memory. Jam MP Tray Jam Tray 1 Clear the jammed paper from the indicated area. Jam Tray 2 Jam Tray 3 Jam Inside Jam Rear...Monitor on page 102. Buy a new drum unit to the following table. See Replacing the drum unit on page 63(For Macintosh users). Troubleshooting Error messages in the current driver setting. Take the necessary action by referring to replace the current one. If you selected in the Status ...
...remaining data in . No Toner Add more memory. Error message Action Cartridge Position Error Put the drum unit assembly back in the printer memory. Jam MP Tray Jam Tray 1 Clear the jammed paper from the indicated area. Jam Tray 2 Jam Tray 3 Jam Inside Jam Rear...Monitor on page 102. Buy a new drum unit to the following table. See Replacing the drum unit on page 63(For Macintosh users). Troubleshooting Error messages in the current driver setting. Take the necessary action by referring to replace the current one. If you selected in the Status ...
Users Manual - English
Page 127
...Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 95. Buy a new toner cartridge and have it is helpful to delete the remaining data in the printer memory. button. Check the ...pick-up roller and separation plate) for Tray 2. Replace PF Kit2 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller may be stained. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch...
...Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 95. Buy a new toner cartridge and have it is helpful to delete the remaining data in the printer memory. button. Check the ...pick-up roller and separation plate) for Tray 2. Replace PF Kit2 Call your dealer or Brother Customer Service for a replacement paper feeding kit (paper pick up roller may be stained. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP or Size Mismatch...
Users Manual - English
Page 128
.... See Control panel buttons on , from the Advanced tab of your document before you want to print the remaining data in the printer memory. Cancel the print job if you print to Auto by printing an error message. Error message Memory Full Print Overrun Resolution Adapted... reduction in the resolution. 118 The best combination of your document or cut the print resolution. Add more memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in...
.... See Control panel buttons on , from the Advanced tab of your document before you want to print the remaining data in the printer memory. Cancel the print job if you print to Auto by printing an error message. Error message Memory Full Print Overrun Resolution Adapted... reduction in the resolution. 118 The best combination of your document or cut the print resolution. Add more memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings in...
Users Manual - English
Page 129
...sure that you are using . application to the printer. Make sure the printer is powered on and that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If there is... paper in firmly. it , before printing. The printer does not feed paper Fan the paper well and put it back in the paper tray. Reduce the amount of your software. (See your envelopes. Troubleshooting Paper handling 7 First, make sure it is straight. Sometimes ...
...sure that you are using . application to the printer. Make sure the printer is powered on and that no error LEDs are using paper that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If there is... paper in firmly. it , before printing. The printer does not feed paper Fan the paper well and put it back in the paper tray. Reduce the amount of your software. (See your envelopes. Troubleshooting Paper handling 7 First, make sure it is straight. Sometimes ...
Users Manual - English
Page 130
Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7 If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as follows. Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT...
Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7 If a paper jam occurs inside the MP tray or paper tray, the printer will flash the Paper LED as follows. Clear the jammed paper as shown below , you have just used the printer, some internal parts of the printer, DO NOT...
Users Manual - English
Page 131
... installed both a toner cartridge and a drum unit in your Brother machine. This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm...
... installed both a toner cartridge and a drum unit in your Brother machine. This helps prevent multiple sheets of paper from the paper tray and straighten the stack when you add new paper. Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm...
Users Manual - English
Page 132
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 d Pull the paper tray completely out of disposable paper or cloth in case you accidentally spill or scatter toner. Troubleshooting IMPORTANT We recommend that you put the drum unit and toner cartridge assembly back in at this point.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 d Pull the paper tray completely out of disposable paper or cloth in case you accidentally spill or scatter toner. Troubleshooting IMPORTANT We recommend that you put the drum unit and toner cartridge assembly back in at this point.
Users Manual - English
Page 133
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Troubleshooting f Push down and out of the drum unit.
Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer. To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Troubleshooting f Push down and out of the drum unit.
Users Manual - English
Page 134
j Close the front cover. h Open the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 If you hear it lock into the drum unit until you put the cartridge in the printer. Troubleshooting g Put the toner cartridge back into place. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically.
j Close the front cover. h Open the front cover. k Make sure that the Paper LED is off and then, the Status LED lights green. 124 If you hear it lock into the drum unit until you put the cartridge in the printer. Troubleshooting g Put the toner cartridge back into place. Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically.
Users Manual - English
Page 135
If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. To prevent injury, when you may get burned. 125
If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot. To prevent injury, when you may get burned. 125
Users Manual - English
Page 136
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 a Press the cover release button and then open the front cover.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Clear the jammed paper as follows. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 a Press the cover release button and then open the front cover.
Users Manual - English
Page 137
CAUTION After you to cool down before you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you have just used the printer, some internal parts of the printer. 127 Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. c Open the back cover.
CAUTION After you to cool down before you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you have just used the printer, some internal parts of the printer. 127 Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. c Open the back cover.
Users Manual - English
Page 138
f Put the drum unit and toner cartridge assembly back in the printer. k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers.
f Put the drum unit and toner cartridge assembly back in the printer. k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. g Fully close the front and back covers.
Users Manual - English
Page 139
...132; Make sure that meets our specifications. Call Brother Customer Service. Turn off Toner Save Mode in the printer Properties tab of poor print quality Recommendation Check the printer's environment. See Positioning the printer on the following topics. Rough-surfaced paper or... thick print media may cause this print fault. This section gives information on page 5. Ghost Make sure that you use paper that meets our specifications. Troubleshooting ...
...132; Make sure that meets our specifications. Call Brother Customer Service. Turn off Toner Save Mode in the printer Properties tab of poor print quality Recommendation Check the printer's environment. See Positioning the printer on the following topics. Rough-surfaced paper or... thick print media may cause this print fault. This section gives information on page 5. Ghost Make sure that you use paper that meets our specifications. Troubleshooting ...
Users Manual - English
Page 140
... drum unit on page 102. Clean the primary corona wire inside the drum unit by itself. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. Put in a new drum unit. Be sure to return the blue tab to clear this print quality... Choose Thick Paper mode in a new drum unit. (See Replacing the drum unit on page 113. The drum unit may be damaged. Troubleshooting Examples of poor print quality Recommendation Make sure that you use thinner paper than what you are now using. Check the...
... drum unit on page 102. Clean the primary corona wire inside the drum unit by itself. Call Brother Customer Service. 7 All black White lines across the page Check the printer's environment. Put in a new drum unit. Be sure to return the blue tab to clear this print quality... Choose Thick Paper mode in a new drum unit. (See Replacing the drum unit on page 113. The drum unit may be damaged. Troubleshooting Examples of poor print quality Recommendation Make sure that you use thinner paper than what you are now using. Check the...
Users Manual - English
Page 142
... marks across the page Make sure that you use label sheets for laser printers, the glue from the MP tray on page 11. Check the paper...108. The toner cartridge may be damaged. Put in a new toner cartridge. Call your dealer or Brother Customer Service. Make sure that a torn piece of paper is loaded properly in direct sunlight or ...White lines down the page. The toner cartridge may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation The drum unit may be damaged. Black lines down the page ...
... marks across the page Make sure that you use label sheets for laser printers, the glue from the MP tray on page 11. Check the paper...108. The toner cartridge may be damaged. Put in a new toner cartridge. Call your dealer or Brother Customer Service. Make sure that a torn piece of paper is loaded properly in direct sunlight or ...White lines down the page. The toner cartridge may be damaged. Put in a new drum unit. Troubleshooting Examples of poor print quality Recommendation The drum unit may be damaged. Black lines down the page ...
Users Manual - English
Page 143
... Creases Note When you have been in the input tray. 7 Make sure that the paper is pulled down when you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Turn over the stack of... About paper on page 11. Check the paper type and quality. High temperatures and high humidity will cause paper to their original position. 133 Troubleshooting Examples of paper in the paper tray.
... Creases Note When you have been in the input tray. 7 Make sure that the paper is pulled down when you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Turn over the stack of... About paper on page 11. Check the paper type and quality. High temperatures and high humidity will cause paper to their original position. 133 Troubleshooting Examples of paper in the paper tray.
Users Manual - English
Page 144
Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). Poor Fixing 7 Choose Improve Toner Fixing mode in Media Type settings. 134 See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in the up position. If this selection does not provide enough improvement, select Thicker Paper in the printer driver.
Troubleshooting Examples of poor print quality Recommendation Open the back cover and make sure that the two blue levers on page 58 (For Macintosh). Poor Fixing 7 Choose Improve Toner Fixing mode in Media Type settings. 134 See Improve Print Output in Advanced tab on page 39 (For Windows® printer driver), Advanced options on page 51 (For BR-Script printer driver for Windows®) or Print Settings on the left and right hand sides are in the up position. If this selection does not provide enough improvement, select Thicker Paper in the printer driver.