Users Manual - English
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...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
...cartridge ...94 Drum unit ...101 Cleaning ...106 Cleaning the outside of the printer 106 Cleaning the inside of the printer...108 Cleaning the paper pick-up roller...111 Cleaning the corona wires ...113 Cleaning the corona wire...113 7 Troubleshooting 115 Identifying your problem ...115 Error messages in the Status Monitor 116 ...Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 120 Jam Rear / Duplex...125 Improving the print quality...129 Solving print problems ...136 Network problems (For HL-5350DN and HL-5370DW 137 Other problems ...137 For Macintosh with USB ...137 BR-Script 3 ...138 viii
Users Manual - English
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...132; The correct driver for the printer has been chosen and is installed. The computer is set up to connect to clear them on page 120. Other problems See Other problems on page 136. 115 Visit us at http://solutions.brother.com/. Troubleshooting7 7 Troubleshooting 7 You can correct most problems... Monitor on page 116. Paper handling See Paper handling on page 119 and Paper jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
...132; The correct driver for the printer has been chosen and is installed. The computer is set up to connect to clear them on page 120. Other problems See Other problems on page 136. 115 Visit us at http://solutions.brother.com/. Troubleshooting7 7 Troubleshooting 7 You can correct most problems... Monitor on page 116. Paper handling See Paper handling on page 119 and Paper jams and how to the correct printer port. 7 7 7 Printer does not print: 7 If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Users Manual - English
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...Cartridge Position Error Put the drum unit assembly back in the printer memory. See Replacing the drum unit on page 102 Duplex Disabled Close the back cover of your document or cut the print resolution. Troubleshooting Error messages in . Front Cover is Open Close the front... cover of the printer. 7 Fuser Cover is A4, Letter, Legal or Folio. See Paper jams and how to print the...
...Cartridge Position Error Put the drum unit assembly back in the printer memory. See Replacing the drum unit on page 102 Duplex Disabled Close the back cover of your document or cut the print resolution. Troubleshooting Error messages in . Front Cover is Open Close the front... cover of the printer. 7 Fuser Cover is A4, Letter, Legal or Folio. See Paper jams and how to print the...
Users Manual - English
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...document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 6. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP...replacement paper feeding kit (paper pick up roller. If the paper is indicated. 117 Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 91. Change the...
...document: Graphics mode TrueType mode Use Printer TrueType® Fonts Service call indications on page 6. Load the same size paper that meets Brother's recommended paper specifications. Troubleshooting Error message Action No Paper No Paper for Manual Feed No Paper MP...replacement paper feeding kit (paper pick up roller. If the paper is indicated. 117 Replace Laser Unit Replace Toner Toner Low Call your dealer or Brother Customer Service for a replacement laser unit. See Replacing the toner cartridge on page 91. Change the...
Users Manual - English
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... extra memory on , from the Advanced tab of your document before you want to delete the remaining data in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings.... Add more memory. See Control panel buttons on page 91. Press Go to prevent automatic reduction in the printer memory. The default setting for the error message printout is off. Use the table below to print the remaining data in the resolution. ...
... extra memory on , from the Advanced tab of your document before you want to delete the remaining data in the printer memory. Troubleshooting Error message printout 7 The printer can also report problems by using the supplied Windows® driver or the control panel. Change the following settings.... Add more memory. See Control panel buttons on page 91. Press Go to prevent automatic reduction in the printer memory. The default setting for the error message printout is off. Use the table below to print the remaining data in the resolution. ...
Users Manual - English
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Troubleshooting Paper handling 7 First, make sure that you are using paper that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the paper tray, make sure it is straight. See Cleaning the ... your envelopes. The paper slides off the top output tray. Pull out and lift up roller on normal paper, Change the printer driver setting in firmly. Sometimes it back in Media Type to remove the paper. This is not chosen in the paper tray. Reduce...
Troubleshooting Paper handling 7 First, make sure that you are using paper that meets Brother recommended paper specifications. (See About paper on page 6.) Problem Recommendation The printer does not feed paper. If there is paper in the paper tray, make sure it is straight. See Cleaning the ... your envelopes. The paper slides off the top output tray. Pull out and lift up roller on normal paper, Change the printer driver setting in firmly. Sometimes it back in Media Type to remove the paper. This is not chosen in the paper tray. Reduce...
Users Manual - English
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...removed completely by following the steps below . 7 CAUTION After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. If the printer still does not start printing automatically, press Go. Clear the jammed paper as shown ... not start printing, check that all the remaining jammed paper has been removed from the printer. To prevent injury, when you may get burned. The printer will resume printing automatically. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7 If a...
...removed completely by following the steps below . 7 CAUTION After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. If the printer still does not start printing automatically, press Go. Clear the jammed paper as shown ... not start printing, check that all the remaining jammed paper has been removed from the printer. To prevent injury, when you may get burned. The printer will resume printing automatically. Troubleshooting Paper jams and how to clear them 7 Jam MP tray / Tray1 / Tray2 / Tray3 / Inside 7 If a...
Users Manual - English
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... or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 121 Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you...
... or have installed both a toner cartridge and a drum unit in your Brother machine. The jammed paper will be pulled out with the drum unit and toner cartridge assembly. 121 Troubleshooting Note • Always remove all paper from feeding through the printer at one time and prevents paper jams. • Please confirm that you...
Users Manual - English
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To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner.
To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in at this point. d Pull the paper tray completely out of disposable paper or cloth in case you put the drum unit and toner cartridge assembly back in the illustration. c Close the front cover. 7 Note Do not put the drum unit and toner cartridge assembly on a piece of the printer. 122 Troubleshooting IMPORTANT We recommend that you accidentally spill or scatter toner.
Users Manual - English
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To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. Troubleshooting f Push down and out of the drum unit. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations. 123 Clear the jammed paper if there is any inside the drum unit. 7 IMPORTANT Handle the toner cartridge carefully. Troubleshooting f Push down and out of the drum unit. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once. e Pull the jammed paper down the blue lock lever and take the toner cartridge out of the printer.
Users Manual - English
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k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. j Close the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. h Open the front cover. Troubleshooting g Put the toner cartridge back into place.
k Make sure that the Paper LED is off and then, the Status LED lights green. 124 Put the drum unit and toner cartridge assembly back in the printer. 7 i Put the paper tray firmly back in properly, the blue lock lever will lift automatically. j Close the front cover. If you hear it lock into the drum unit until you put the cartridge in the printer. h Open the front cover. Troubleshooting g Put the toner cartridge back into place.
Users Manual - English
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CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. To prevent injury, when you may get burned. 125 If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
CAUTION 7 After you have just used the printer, some internal parts of the printer, DO NOT touch the shaded parts shown in the illustration. To prevent injury, when you may get burned. 125 If you do this, you open the front cover or back cover (back output tray) of the printer will flash the Back Cover and Paper LED as shown below. Troubleshooting Jam Rear / Duplex 7 If a paper jam occurs behind the back cover (back output tray) or inside the duplex tray, the printer will be extremely hot.
Users Manual - English
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IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Clear the jammed paper as follows.
IMPORTANT We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in the illustration. 126 The jammed paper will be pulled out with the drum unit and toner cartridge assembly. Troubleshooting 7 b Slowly take out the drum unit and toner cartridge assembly. a Press the cover release button and then open the front cover. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown in case you accidentally spill or scatter toner. Clear the jammed paper as follows.
Users Manual - English
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c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. CAUTION After you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the printer. 127
c Open the back cover. Wait for the printer to open the fuser cover (1). 7 1 e Using both hands, gently pull the jammed paper out of the fuser unit. CAUTION After you touch the internal parts of the printer will be extremely hot. Troubleshooting d Pull the tabs at the left and right hand sides toward you to cool down before you have just used the printer, some internal parts of the printer. 127
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g Fully close the front and back covers. k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. f Put the drum unit and toner cartridge assembly back in the printer.
g Fully close the front and back covers. k Make sure that the Back Cover and Paper LED are off and then, the Status LED lights green. 128 h Pull the duplex tray completely out of the printer or the duplex tray. 7 j Put the duplex tray back in the printer (press firmly). Troubleshooting i Pull the jammed paper out of the printer. f Put the drum unit and toner cartridge assembly back in the printer.
Users Manual - English
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... Service. Rough-surfaced paper may clear the problem by wiping the scanner window with a soft cloth. Call Brother Customer Service. Check the interface cable or try the printer on page 108. Make sure that you use paper that meets our specifications. Conditions such as ... that the media type setting in a new toner cartridge. Conditions such as humidity, high temperatures, and so on page 6. Check the printer's environment. Troubleshooting Improving the print quality 7 If you have a print quality problem, print a test page first (see Print a test page on page 102. ...
... Service. Rough-surfaced paper may clear the problem by wiping the scanner window with a soft cloth. Call Brother Customer Service. Check the interface cable or try the printer on page 108. Make sure that you use paper that meets our specifications. Conditions such as ... that the media type setting in a new toner cartridge. Conditions such as humidity, high temperatures, and so on page 6. Check the printer's environment. Troubleshooting Improving the print quality 7 If you have a print quality problem, print a test page first (see Print a test page on page 102. ...
Users Manual - English
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...in the drum unit. See Cleaning the corona wire on page 113. The drum unit may disappear by sliding the blue tab. Call Brother Customer Service. 7 All black White lines across the page Make sure that you use paper that meets our specifications. Put in a new...humidity can cause problems. Make sure that you choose the proper media type in the printer driver, or use thinner paper than what you are now using. Check the printer's environment. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our ...
...in the drum unit. See Cleaning the corona wire on page 113. The drum unit may disappear by sliding the blue tab. Call Brother Customer Service. 7 All black White lines across the page Make sure that you use paper that meets our specifications. Put in a new...humidity can cause problems. Make sure that you choose the proper media type in the printer driver, or use thinner paper than what you are now using. Check the printer's environment. Troubleshooting Examples of poor print quality Recommendation Make sure that you use paper that meets our ...
Users Manual - English
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... in front of the drum unit, and find the exact position of the poor print. See Replacing the drum unit on the OPC drum surface. Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. White Spots...
... in front of the drum unit, and find the exact position of the poor print. See Replacing the drum unit on the OPC drum surface. Troubleshooting Examples of poor print quality Recommendation If the problem is not solved after printing a few pages, the drum unit may be damaged. White Spots...
Users Manual - English
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...toner cartridge. Black toner marks across the page Make sure that you use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 102. See Cleaning the inside the printer covering the scanner window. See Replacing the drum unit on page 102. Make sure that ... down the page Wipe the scanner window with a soft cloth. Troubleshooting Examples of the printer on page 108. The toner cartridge may be damaged. Put in a new drum unit. Call your dealer or Brother Customer Service. Make sure that the guides are using the multi-...
...toner cartridge. Black toner marks across the page Make sure that you use label sheets for laser printers, the glue from Tray 1, 2 or 3 on page 102. See Cleaning the inside the printer covering the scanner window. See Replacing the drum unit on page 102. Make sure that ... down the page Wipe the scanner window with a soft cloth. Troubleshooting Examples of the printer on page 108. The toner cartridge may be damaged. Put in a new drum unit. Call your dealer or Brother Customer Service. Make sure that the guides are using the multi-...
Users Manual - English
Page 143
.... Also, fan the paper stack and then rotate the paper 180° in the paper tray. Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Curled or wavy Wrinkles or... page 6. If you have been in the paper tray too long. See About paper on page 11. Check the paper type and quality. Troubleshooting Examples of paper in the paper tray.
.... Also, fan the paper stack and then rotate the paper 180° in the paper tray. Envelope Creases Note When you do not use the printer often, the paper may have finished printing, open the back cover and reset the two blue levers back to curl. Curled or wavy Wrinkles or... page 6. If you have been in the paper tray too long. See About paper on page 11. Check the paper type and quality. Troubleshooting Examples of paper in the paper tray.