Request Help Users Guide
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The software may be reproduced in any form or by any other materials are all trademarks or registered trademarks of Brother Industries, Ltd. Trademarks Brother is the trademark of those respective companies. Any trade names and product names of companies appearing on Brother products, related documents and any means without notice. All rights ... be used or copied only in this document is subject to change without prior written permission of those agreements. Copyright Copyright © 2019 Brother Industries, Ltd. The software described in accordance with the terms of...
The software may be reproduced in any form or by any other materials are all trademarks or registered trademarks of Brother Industries, Ltd. Trademarks Brother is the trademark of those respective companies. Any trade names and product names of companies appearing on Brother products, related documents and any means without notice. All rights ... be used or copied only in this document is subject to change without prior written permission of those agreements. Copyright Copyright © 2019 Brother Industries, Ltd. The software described in accordance with the terms of...
Request Help Users Guide
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1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to the dealer/administrator. ...8226; Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request...
1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to efficiently troubleshoot the user's machine. Such requests, which include additional diagnostic information, are then emailed to a designated Brother dealer or IT administrator who can be sent to the dealer/administrator. ...8226; Customisable user and dealer/IT administrator contact information stored on the machine. • Quick configuration using JSON files and the Brother Mass Deployment Tool. • Quick and secure communication via email (SSL or TLS). 3 Features • Adds the "Request...
Request Help Users Guide
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1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4
1.2 Installation To install the "Request Help" solution, you must perform the following operations: 1. Activation Use the Brother Software Licence Management Tool to send a valid licence file to the target machine. 1 You can download both tools from support.brother.com. Configuration Use the Brother Mass Deployment Tool to send a previously created JSON setting file to the target machine. 2. NOTE For a comprehensive list of all Brother machines compatible with the Brother "Request Help" solution, see your local Brother website. 4
Request Help Users Guide
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... • You know the target machines' passwords. You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 Select the correct software solution licence file (LIC file) for activation, and then click the Activate button. •...'s folder. The Licence Selection window appears. If the machines are not password-protected. 1. NOTE For more than one machine using the Brother Software Licence Management Tool. 2 Activation To activate the "Request Help" solution, send a valid licence file to a local network, and available...
... • You know the target machines' passwords. You can activate more information, see the Brother Software Licence Management Tool User's Guide at support.brother.com. 5 Select the correct software solution licence file (LIC file) for activation, and then click the Activate button. •...'s folder. The Licence Selection window appears. If the machines are not password-protected. 1. NOTE For more than one machine using the Brother Software Licence Management Tool. 2 Activation To activate the "Request Help" solution, send a valid licence file to a local network, and available...
Basic Users Guide
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...operations) In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Download the latest software and utilities and read FAQs ...and troubleshooting tips to learn how to date, check here for Brother driver updates. • To keep your Fax Machine...
...operations) In Canada: http://www.brother.ca/support (Self-Service Videos, Email, Chat, Facebook and Twitter Help) Service Center Locator (USA only) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Download the latest software and utilities and read FAQs ...and troubleshooting tips to learn how to date, check here for Brother driver updates. • To keep your Fax Machine...
Basic Users Guide
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... WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER...BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. iv Notice - BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE ...
... WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA. IN ANY EVENT BROTHER'S LICENSOR'S LIABILITY TO YOU FOR ACTUAL DAMAGES FROM ANY CAUSE WHATSOEVER...BUSINESS INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER'S LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. iv Notice - BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE ...
Basic Users Guide
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...Guide first. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you set up your machine. See troubleshooting tips. v What's in It? Please read the... Safety Instructions before you are using. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from OS X v10.8.5 or later and your iPhone, iPod...
...Guide first. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you set up your machine. See troubleshooting tips. v What's in It? Please read the... Safety Instructions before you are using. HTML and PDF file / Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from OS X v10.8.5 or later and your iPhone, iPod...
Basic Users Guide
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Table of Contents 1 General Information 1 Control Panel Overview 1 Touchscreen LCD Overview 3 How to Navigate the Touchscreen LCD 5 Access Brother Utilities (Windows 6 Uninstall the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load ...
Table of Contents 1 General Information 1 Control Panel Overview 1 Touchscreen LCD Overview 3 How to Navigate the Touchscreen LCD 5 Access Brother Utilities (Windows 6 Uninstall the Brother Software and Drivers (Windows 6 Initial Setup...7 Set the Date and Time 7 Adjust the Machine's Volume 7 2 Paper Handling ...8 Load Paper ...8 Load Paper in the Paper Tray 8 Load ...
Basic Users Guide
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...the instructions in the left corner of the Start screen and click (if you want to use. Uninstall the Brother Software and Drivers (Windows®) 1 Launch (Brother Utilities). 2 Click the drop-down list, and then select your mouse to the lower left navigation bar, ... 2003, Windows Server® 2008 and Windows Server® 2008 R2) Click (Start) > All Programs > Brother > Brother Utilities. • (Windows® 8 and Windows Server® 2012) Tap or click (Brother Utilities) either on the Start screen or the desktop. • (Windows® 8.1 and Windows Server®...
...the instructions in the left corner of the Start screen and click (if you want to use. Uninstall the Brother Software and Drivers (Windows®) 1 Launch (Brother Utilities). 2 Click the drop-down list, and then select your mouse to the lower left navigation bar, ... 2003, Windows Server® 2008 and Windows Server® 2008 R2) Click (Start) > All Programs > Brother > Brother Utilities. • (Windows® 8 and Windows Server® 2012) Tap or click (Brother Utilities) either on the Start screen or the desktop. • (Windows® 8.1 and Windows Server®...
Basic Users Guide
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... time, select Advanced Mode as PDF files. 2 Click Start > All Programs > Brother > Brother Utilities, and then click the drop-down list and select your document. 26 The ControlCenter4 application opens. 3 When you can use your Brother machine. Use the software applications provided by Brother, or use your computer to a folder on your favorite scanning application.
... time, select Advanced Mode as PDF files. 2 Click Start > All Programs > Brother > Brother Utilities, and then click the drop-down list and select your document. 26 The ControlCenter4 application opens. 3 When you can use your Brother machine. Use the software applications provided by Brother, or use your computer to a folder on your favorite scanning application.
Basic Users Guide
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Option Description Press this button to scan documents and save them to a folder on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change the settings, press [Options], and ... Using the Scan Button on your computer. The machine scans the document. 7 Select the scan settings you want to the next step. • To use Brother's ControlCenter software. 28 The icon is connected to a network, press a or b to display the computer where you want to the scan settings. NOTE Use the Scan...
Option Description Press this button to scan documents and save them to a folder on Your Brother Machine. 4 Press [to File]. 5 If the machine is highlighted and moves to the middle of the following: • To change the settings, press [Options], and ... Using the Scan Button on your computer. The machine scans the document. 7 Select the scan settings you want to the next step. • To use Brother's ControlCenter software. 28 The icon is connected to a network, press a or b to display the computer where you want to the scan settings. NOTE Use the Scan...
Basic Users Guide
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... Computer Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW The Brother PC-FAX feature lets you send a file, created in its memory. Click Add Send Address. a. b. Receive Faxes on Your Computer (Windows® only) Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Use Brother's PC-FAX software to work, the PCFAX Receive software must install the...
... Computer Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW The Brother PC-FAX feature lets you send a file, created in its memory. Click Add Send Address. a. b. Receive Faxes on Your Computer (Windows® only) Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/ MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Use Brother's PC-FAX software to work, the PCFAX Receive software must install the...
Quick Setup Guide
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...Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on your model's Manuals web page. below . For Network Users...machine and marked "Pwd". Restart your wireless access point/router. Repeat . 7 Connect your machine and install software Windows® computer with CD-ROM drive NOTE: If the Brother screen does not appear automatically, click (Start) > Computer (My Computer). (For Windows® 8: ...
...Device Setup screen appears, select Setup without CD-ROM drive Download the full driver and software package from the Brother Solutions Center. (Macintosh) solutions.brother.com/mac (Windows®) solutions.brother.com/windows Follow the on your model's Manuals web page. below . For Network Users...machine and marked "Pwd". Restart your wireless access point/router. Repeat . 7 Connect your machine and install software Windows® computer with CD-ROM drive NOTE: If the Brother screen does not appear automatically, click (Start) > Computer (My Computer). (For Windows® 8: ...