MultiPASS MP730 User's Guide
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... the interior 11-7 Cleaning the scanning area 11-7 Cleaning inside the machine 11-7 Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 12: Troubleshooting Problems installing and removing software .. 12-1 Problems turning on the computer 12-2 Problems printing from your computer .......... 12-2 Copying problems 12-5 Problems scanning 12-6 Fax...
... the interior 11-7 Cleaning the scanning area 11-7 Cleaning inside the machine 11-7 Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 12: Troubleshooting Problems installing and removing software .. 12-1 Problems turning on the computer 12-2 Problems printing from your computer .......... 12-2 Copying problems 12-5 Problems scanning 12-6 Fax...
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... Sheet to install the software? Removal of the software was not completed, restart your computer (Windows 98). Chapter 12 Troubleshooting Problems installing and removing software See below if you have not followed the installation procedure correctly, try reinstalling the software. ...MP drivers takes too long (Windows XP). Chapter 12 Troubleshooting 12-1 If you were unable to re-install ( Software Guide). 12 Troubleshooting [MP Drivers only] Removal of the software (version 4.4 or earlier)? (Is Canon MultiPASS registered as a virus checker is running. If the message...
... Sheet to install the software? Removal of the software was not completed, restart your computer (Windows 98). Chapter 12 Troubleshooting Problems installing and removing software See below if you have not followed the installation procedure correctly, try reinstalling the software. ...MP drivers takes too long (Windows XP). Chapter 12 Troubleshooting 12-1 If you were unable to re-install ( Software Guide). 12 Troubleshooting [MP Drivers only] Removal of the software (version 4.4 or earlier)? (Is Canon MultiPASS registered as a virus checker is running. If the message...
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... the ink tanks installed correctly? Remove the paper jam or whatever is inserted in the LCD? Also, check that they are inserted in DOS. 12-2 Troubleshooting Chapter 12 P 5. In [Device Manager], green mark "?" You can only print in Windows and not in the correct slots ( p. 11-2). is connected to turn on...
... the ink tanks installed correctly? Remove the paper jam or whatever is inserted in the LCD? Also, check that they are inserted in DOS. 12-2 Troubleshooting Chapter 12 P 5. In [Device Manager], green mark "?" You can only print in Windows and not in the correct slots ( p. 11-2). is connected to turn on...
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... Has the application been allocated enough memory? If not, delete files you will stop to allow the ink time to dry. 12 Troubleshooting Paper does not feed properly. Restart the computer. 10. Set up to allow your system access to the shared printer. P ... (64-105 g/m2) paper. P 3. P 4. Is there an application error or General Protection Fault error displayed on . 2. Chapter 12 Troubleshooting 12-3 Refer to the application's documentation to which the machine is creased. Interrupt printing when appropriate, turn off the machine and wait 15 minutes. ...
... Has the application been allocated enough memory? If not, delete files you will stop to allow the ink time to dry. 12 Troubleshooting Paper does not feed properly. Restart the computer. 10. Set up to allow your system access to the shared printer. P ... (64-105 g/m2) paper. P 3. P 4. Is there an application error or General Protection Fault error displayed on . 2. Chapter 12 Troubleshooting 12-3 Refer to the application's documentation to which the machine is creased. Interrupt printing when appropriate, turn off the machine and wait 15 minutes. ...
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... may be printed on the Main tab, click [Manual] in the printer driver. In the [Properties] dialog box, on one side. 12-4 Troubleshooting Chapter 12 Some papers have a right side for 30 to keep the document within the recommended printable area. 4. Paper curls. Is intensity set too...the printable area? Uncurl the paper and reload. Is the paper thickness lever set too high in Print Quality. In the [Manual Color Adjustment] dialog box, reduce the intensity with the Intensity slider. Printout is a build-up of ink such as high resolution paper or...
... may be printed on the Main tab, click [Manual] in the printer driver. In the [Properties] dialog box, on one side. 12-4 Troubleshooting Chapter 12 Some papers have a right side for 30 to keep the document within the recommended printable area. 4. Paper curls. Is intensity set too...the printable area? Uncurl the paper and reload. Is the paper thickness lever set too high in Print Quality. In the [Manual Color Adjustment] dialog box, reduce the intensity with the Intensity slider. Printout is a build-up of ink such as high resolution paper or...
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...to the perforations. 3. Fax Model If placing the document in Japan PUSU Troubleshooting Remove the tape up the scanning unit (Printer cover). For printing-related problems, see p. 12-14. 2. Chapter 12 Troubleshooting 12-5 Print the nozzle check pattern ( Maintaining the printhead, p. 11-3). ...Copying problems See below if you can continue printing for a short period of the colors does not print, check if the ink tanks are having...
...to the perforations. 3. Fax Model If placing the document in Japan PUSU Troubleshooting Remove the tape up the scanning unit (Printer cover). For printing-related problems, see p. 12-14. 2. Chapter 12 Troubleshooting 12-5 Print the nozzle check pattern ( Maintaining the printhead, p. 11-3). ...Copying problems See below if you can continue printing for a short period of the colors does not print, check if the ink tanks are having...
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.... Is the document loaded correctly? If you have problems scanning a document to scan. Copy quality is loaded correctly on the platen glass or ADF. 12-6 Troubleshooting Chapter 12 Does the LCD show the correct type of the file in the MP Toolbox, ScanGear MP, or WIA driver set an image quality...
.... Is the document loaded correctly? If you have problems scanning a document to scan. Copy quality is loaded correctly on the platen glass or ADF. 12-6 Troubleshooting Chapter 12 Does the LCD show the correct type of the file in the MP Toolbox, ScanGear MP, or WIA driver set an image quality...
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...window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA Canon MP730] or [WIA Canon MP700]) is ... do not have enough available space, scan the document at 600 dpi, full color requires a minimum of 300 MB of Advanced Mode, only the documents placed at...enough available space, in [Scanners and Cameras] of [Control Panel] ? Troubleshooting Chapter 12 Troubleshooting 12-7 If this is the case, the TWAIN system file is replaced ...click [Start], point to scan several documents. Click a button on the MultiPASS MP730/700 Setup CD-ROM but the settings were not activated (Windows 2000). If...
...window, if [Canon MP730] or [Canon MP700] (Windows XP: [WIA Canon MP730] or [WIA Canon MP700]) is ... do not have enough available space, scan the document at 600 dpi, full color requires a minimum of 300 MB of Advanced Mode, only the documents placed at...enough available space, in [Scanners and Cameras] of [Control Panel] ? Troubleshooting Chapter 12 Troubleshooting 12-7 If this is the case, the TWAIN system file is replaced ...click [Start], point to scan several documents. Click a button on the MultiPASS MP730/700 Setup CD-ROM but the settings were not activated (Windows 2000). If...
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...do not accept multiple scans of more than 1:4? In ScanGear MP, click [Descreen] ( Software Guide). 4. Set the monitor display colors to 16-bit color, 24-bit color or higher. 5. White lines appear on the MP Toolbox and select [Use the scanner driver to trim a document (i.e. Place the ... Scan each document separately. Scan each document separately. 6. It will not be large if resolution is low ( Software Guide). 12-8 Troubleshooting Chapter 12 White margins appear around documents such as photographs, or if you will be kept within 10 degrees). 2. Cannot scan correctly with...
...do not accept multiple scans of more than 1:4? In ScanGear MP, click [Descreen] ( Software Guide). 4. Set the monitor display colors to 16-bit color, 24-bit color or higher. 5. White lines appear on the MP Toolbox and select [Use the scanner driver to trim a document (i.e. Place the ... Scan each document separately. Scan each document separately. 6. It will not be large if resolution is low ( Software Guide). 12-8 Troubleshooting Chapter 12 White margins appear around documents such as photographs, or if you will be kept within 10 degrees). 2. Cannot scan correctly with...
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... of the LCD? The answering machine should be full. Then ask the sender to the t jack ( Set-Up Sheet). 4. Chapter 12 Troubleshooting 12-9 Problems receiving faxes See below if you followed the procedure for that the telephone line is displayed on the bottom left connected. 7. If.... There are no procedures to receive a fax. : Fax calls are received automatically and voice calls are received by some companies. You cannot manually Troubleshooting answer calls. : Set this mode if you press [Start] or dial the remote receiving ID number? The machine will not ring. 12 :...
... of the LCD? The answering machine should be full. Then ask the sender to the t jack ( Set-Up Sheet). 4. Chapter 12 Troubleshooting 12-9 Problems receiving faxes See below if you followed the procedure for that the telephone line is displayed on the bottom left connected. 7. If.... There are no procedures to receive a fax. : Fax calls are received automatically and voice calls are received by some companies. You cannot manually Troubleshooting answer calls. : Set this mode if you press [Start] or dial the remote receiving ID number? The machine will not ring. 12 :...
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... means not having to do anything when you receive a fax in standard mode without error correction. Set to ? If there is operating normally. 12-10 Troubleshooting Chapter 12 If set to , , or . Is the sender's fax machine unable to the machine ( Set-Up Sheet) and check that the call is not...
... means not having to do anything when you receive a fax in standard mode without error correction. Set to ? If there is operating normally. 12-10 Troubleshooting Chapter 12 If set to , , or . Is the sender's fax machine unable to the machine ( Set-Up Sheet) and check that the call is not...
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Is the machine making a copy. If you are unable to send faxes. 12 Troubleshooting Fax sent is displayed, see p. 12-18. If nothing is dirty (or documents are using one -touch or coded speed dialing registered with streaks). Check...or ADF ( p. 2-2). Try making a noise and is correctly registered ( Chapter 7). If you can receive but cannot send, check the telephone line type setting ( p. 6-4). Chapter 12 Troubleshooting 12-11 Did you send a fax in standard mode without error correction. M C 5. Press [Hook] or pick up the handset of the problem. M 7. Is the document...
Is the machine making a copy. If you are unable to send faxes. 12 Troubleshooting Fax sent is displayed, see p. 12-18. If nothing is dirty (or documents are using one -touch or coded speed dialing registered with streaks). Check...or ADF ( p. 2-2). Try making a noise and is correctly registered ( Chapter 7). If you can receive but cannot send, check the telephone line type setting ( p. 6-4). Chapter 12 Troubleshooting 12-11 Did you send a fax in standard mode without error correction. M C 5. Press [Hook] or pick up the handset of the problem. M 7. Is the document...
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... problem. Remove and reinsert the memory card as explained on ( Set-Up Sheet). If you reformat the memory card with a recommended memory card ( p. 4-1). 12-12 Troubleshooting Chapter 12 Telephone problems See below if the memory card is not recognized when inserted into the machine's slot. Cannot dial. 1. Is the Alarm light...
... problem. Remove and reinsert the memory card as explained on ( Set-Up Sheet). If you reformat the memory card with a recommended memory card ( p. 4-1). 12-12 Troubleshooting Chapter 12 Telephone problems See below if the memory card is not recognized when inserted into the machine's slot. Cannot dial. 1. Is the Alarm light...
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... 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/ Eject icon in the taskbar] in the index. Troubleshooting The machine does not appear in [Hardware devices] in Windows Explorer. If you turn off the machine or disconnect the USB cable, and the...off the machine or disconnect the USB cable. Removable disk does not appear in the [Add/Remove Hardware] dialog box (Windows 2000). Chapter 12 Troubleshooting 12-13 "?" Printing of access is written in the Control Panel to ( p. 4-15). Then turn off and on your computer. The date...
... 2000, the [Unplug/Eject] icon does not appear even when you select [Show Unplug/ Eject icon in the taskbar] in the index. Troubleshooting The machine does not appear in [Hardware devices] in Windows Explorer. If you turn off the machine or disconnect the USB cable, and the...off the machine or disconnect the USB cable. Removable disk does not appear in the [Add/Remove Hardware] dialog box (Windows 2000). Chapter 12 Troubleshooting 12-13 "?" Printing of access is written in the Control Panel to ( p. 4-15). Then turn off and on your computer. The date...
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... working properly. 4. Is the power cord correctly connected? If you connect the power cord and press [ON/OFF (1 sec.)]. 3. If nothing is defective. 12-14 Troubleshooting Chapter 12 Check that the power cord is recognized as a drive other than [Removable Disk]. Connect the power cord directly to the wall outlet. If...
... working properly. 4. Is the power cord correctly connected? If you connect the power cord and press [ON/OFF (1 sec.)]. 3. If nothing is defective. 12-14 Troubleshooting Chapter 12 Check that the power cord is recognized as a drive other than [Removable Disk]. Connect the power cord directly to the wall outlet. If...
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... you clear the jam and press [Resume]. Fax Model If a paper jam occurs when receiving a fax, that this procedure to clear the paper jam. w Troubleshooting Chapter 12 q Troubleshooting 12-15 If the power disconnects, the following will apply: • You will be able to remove jams from memory. Removing jams in memory...
... you clear the jam and press [Resume]. Fax Model If a paper jam occurs when receiving a fax, that this procedure to clear the paper jam. w Troubleshooting Chapter 12 q Troubleshooting 12-15 If the power disconnects, the following will apply: • You will be able to remove jams from memory. Removing jams in memory...
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...; If the jammed paper tears while you are pulling and you are printing from the ADF all pages except for the jammed page. 12-16 Troubleshooting Chapter 12 Do not force paper into place. 4 Press [Resume]. • If you cannot remove the torn pieces, turn off then on your computer. CAUTION...
...; If the jammed paper tears while you are pulling and you are printing from the ADF all pages except for the jammed page. 12-16 Troubleshooting Chapter 12 Do not force paper into place. 4 Press [Resume]. • If you cannot remove the torn pieces, turn off then on your computer. CAUTION...
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Troubleshooting A Chapter 12 Troubleshooting 12-17 A 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A, then close the feeder cover. • If [Stop/Reset] is pressed during scanning and the document remains in the ADF will be ejected automatically. Documents left in the ADF, wait for the 12 machine to return to standby mode, then press [Resume]. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover.
Troubleshooting A Chapter 12 Troubleshooting 12-17 A 5 Pull out the jammed page from the ADF. 6 Lower the paper release lever A, then close the feeder cover. • If [Stop/Reset] is pressed during scanning and the document remains in the ADF will be ejected automatically. Documents left in the ADF, wait for the 12 machine to return to standby mode, then press [Resume]. 3 Open the feeder cover. 4 Raise the paper release lever A and slide the page under the roller towards the feeder cover.
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... Alarm light will turn on again Contact the Canon Customer Care Center. If the nozzle check pattern does not print properly Refer to resume operation, press [Resume]. Interpreting the messages When the Alarm light blinks Check the message in the ACTIVITY REPORT. 12-18 Troubleshooting Chapter 12 Wait five seconds, reconnect the...
... Alarm light will turn on again Contact the Canon Customer Care Center. If the nozzle check pattern does not print properly Refer to resume operation, press [Resume]. Interpreting the messages When the Alarm light blinks Check the message in the ACTIVITY REPORT. 12-18 Troubleshooting Chapter 12 Wait five seconds, reconnect the...
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... (#018) The telephone number you tried to send a document. p. 8-2 C INK EMPTY The cyan ink tank in use Microdrive memory cards with this machine. Troubleshooting 12 Chapter 12 Troubleshooting 12-19 p. 11-2 CANNOT USE THIS CARD TURN OFF AND ON You have not working. You cannot use by the computer. For an overseas...
... (#018) The telephone number you tried to send a document. p. 8-2 C INK EMPTY The cyan ink tank in use Microdrive memory cards with this machine. Troubleshooting 12 Chapter 12 Troubleshooting 12-19 p. 11-2 CANNOT USE THIS CARD TURN OFF AND ON You have not working. You cannot use by the computer. For an overseas...