User Guide
Page 4
Table of Contents Cannot Install the Printer Driver 121 Print Quality is Poor or Contains Errors 123 Printer Does Not Start or Stops During Print Jobs 140 Paper Does Not Feed Properly or Paper Jams 147 The POWER Lamp Flashes Orange 151 An Error Message is Displayed on the Screen 154 Problems Unique to Windows 164 Problems Unique to the Macintosh 168 Appendix ...171 For Faster Printing 172 Specifications 175 Index ...187 4
Table of Contents Cannot Install the Printer Driver 121 Print Quality is Poor or Contains Errors 123 Printer Does Not Start or Stops During Print Jobs 140 Paper Does Not Feed Properly or Paper Jams 147 The POWER Lamp Flashes Orange 151 An Error Message is Displayed on the Screen 154 Problems Unique to Windows 164 Problems Unique to the Macintosh 168 Appendix ...171 For Faster Printing 172 Specifications 175 Index ...187 4
User Guide
Page 120
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
User Guide
Page 122
... Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program ("MSetup.exe"). In a Macintosh, check that the CD-ROM icon is computer dependent. Windows Note ® If you are no problems with the CD-ROM, contact a Canon service representative. s Con..., you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, and then double-click the CD-ROM icon. If there is a problem with the Setup Software & User's Guide CD-ROM. Cannot Install the...
... Installer for the printer driver does not start up automatically when you must specify the CD-ROM drive letter and the installation program ("MSetup.exe"). In a Macintosh, check that the CD-ROM icon is computer dependent. Windows Note ® If you are no problems with the CD-ROM, contact a Canon service representative. s Con..., you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, and then double-click the CD-ROM icon. If there is a problem with the Setup Software & User's Guide CD-ROM. Cannot Install the...
User Guide
Page 124
...of the print data. s Check the size of the space on the hard disk. Note ® When using an ECP printer port in the printer. For details, refer to "Problems Unique to Windows". When the spool format is Poor or Contains Errors 124 Cannot Print to End of Job Troubleshooting s Con...need to increase the amount of free space by deleting any unnecessary files. Print Quality is EMF, follow the procedure below. 1 Open the Printer Properties Dialog Box. 2 On the Main tab, select Custom as the Print Quality setting, and Click Set... First, check the Page Size setting in...
...of the print data. s Check the size of the space on the hard disk. Note ® When using an ECP printer port in the printer. For details, refer to "Problems Unique to Windows". When the spool format is Poor or Contains Errors 124 Cannot Print to End of Job Troubleshooting s Con...need to increase the amount of free space by deleting any unnecessary files. Print Quality is EMF, follow the procedure below. 1 Open the Printer Properties Dialog Box. 2 On the Main tab, select Custom as the Print Quality setting, and Click Set... First, check the Page Size setting in...
User Guide
Page 141
... processes the data and sends it takes longer than usual to the printer. s Ensure the printer is now successful, there may be a problem with the device. If printing is securely connected to the computer. Printer Does Not Start or Stops During Print Jobs 141 Also there could ...be a problem with the cable(s). Printing Does Not Start Troubleshooting s Ensure the printer is off, press the POWER button. Simply wait until the ...
... processes the data and sends it takes longer than usual to the printer. s Ensure the printer is now successful, there may be a problem with the device. If printing is securely connected to the computer. Printer Does Not Start or Stops During Print Jobs 141 Also there could ...be a problem with the cable(s). Printing Does Not Start Troubleshooting s Ensure the printer is off, press the POWER button. Simply wait until the ...
User Guide
Page 142
Macintosh 1 Open the BJ Print Monitor from the Printer menu. Printer Does Not Start or Stops During Print Jobs 142 s Check whether there is deleted. Troubleshooting Windows 1 Open the Printer Properties Dialog Box from the Start menu. 2 Click the Utility tab, and click Start Status Monitor. 3 Click Display Print Queue on the BJ Status Monitor. 4 Select Cancel All Documents from the application menu. 2 Click to select an undesired document and click . Restart the computer, and if any problem with the computer. The print job is any print jobs remain, delete them.
Macintosh 1 Open the BJ Print Monitor from the Printer menu. Printer Does Not Start or Stops During Print Jobs 142 s Check whether there is deleted. Troubleshooting Windows 1 Open the Printer Properties Dialog Box from the Start menu. 2 Click the Utility tab, and click Start Status Monitor. 3 Click Display Print Queue on the BJ Status Monitor. 4 Select Cancel All Documents from the application menu. 2 Click to select an undesired document and click . Restart the computer, and if any problem with the computer. The print job is any print jobs remain, delete them.
User Guide
Page 145
...; Printing the Nozzle Check Pattern If the problem is not resolved by cleaning the print head several times, the print head may be worn out. Contact a Canon service facility. s Check the protective tape has been removed from around the ink tank. Printer Does Not Start or Stops During Print Jobs... 145 If empty, replace them . Ensure that the clear film is plenty of ink but the printer does not print, clean ...
...; Printing the Nozzle Check Pattern If the problem is not resolved by cleaning the print head several times, the print head may be worn out. Contact a Canon service facility. s Check the protective tape has been removed from around the ink tank. Printer Does Not Start or Stops During Print Jobs... 145 If empty, replace them . Ensure that the clear film is plenty of ink but the printer does not print, clean ...
User Guide
Page 152
... used during print head cleaning. s Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for service as soon as this error occurs. Note ® Canon recommends to cancel the error so you can continue printing. The POWER Lamp Flashes Orange 152 ...If reinstalling the print head does not resolve the problem, replace it with a new one. Troubleshooting s Seven flashes: ...
... used during print head cleaning. s Eight flashes: Waste ink tank almost full The printer has a built-in waste ink tank for service as soon as this error occurs. Note ® Canon recommends to cancel the error so you can continue printing. The POWER Lamp Flashes Orange 152 ...If reinstalling the print head does not resolve the problem, replace it with a new one. Troubleshooting s Seven flashes: ...
User Guide
Page 153
Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 153 If the problem remains, contact a Canon service representative. Turn the printer off and unplug the printer from the power supply. Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred.
Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 153 If the problem remains, contact a Canon service representative. Turn the printer off and unplug the printer from the power supply. Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred.
User Guide
Page 155
... printing is initialising. An Error Message is turned on . s Ensure the printer is securely connected to LPT1 or USBxxx Troubleshooting Windows s Ensure the printer is Displayed on the printer. s Ensure that paper is off, turn the printer on . An output error may be a problem with the device. Error Writing/Output to the computer. If the...
... printing is initialising. An Error Message is turned on . s Ensure the printer is securely connected to LPT1 or USBxxx Troubleshooting Windows s Ensure the printer is Displayed on the printer. s Ensure that paper is off, turn the printer on . An output error may be a problem with the device. Error Writing/Output to the computer. If the...
User Guide
Page 157
..., delete any device conflicts. For details on how to delete a device, refer to the instruction manual for any indication of a problem with the port and if the connected device is available. 5 Click the Resources tab, and check the Conflicting device list. In ...then double-click Printer Port (LPT1)*. * The printer port name depends on your system environment. 4 On the Hardware tab, check for that device. • When using Windows Me or Windows 98, click Device Manager on the Device Manager tab, double-click Universal serial bus controllers, and then double-click Canon i850.
..., delete any device conflicts. For details on how to delete a device, refer to the instruction manual for any indication of a problem with the port and if the connected device is available. 5 Click the Resources tab, and check the Conflicting device list. In ...then double-click Printer Port (LPT1)*. * The printer port name depends on your system environment. 4 On the Hardware tab, check for that device. • When using Windows Me or Windows 98, click Device Manager on the Device Manager tab, double-click Universal serial bus controllers, and then double-click Canon i850.
User Guide
Page 158
.... If USBnnn (Canon i850) or USBPRNnn (Canon i850) ("n" represents a number) is displayed, the USB port is selected. If an error has occurred, reinstall the printer driver according to the USB interface, follow the procedure "Notes on the Screen 158 An Error Message is connected to the instruction of a problem with the device. s The printer driver may not...
.... If USBnnn (Canon i850) or USBPRNnn (Canon i850) ("n" represents a number) is displayed, the USB port is selected. If an error has occurred, reinstall the printer driver according to the USB interface, follow the procedure "Notes on the Screen 158 An Error Message is connected to the instruction of a problem with the device. s The printer driver may not...
User Guide
Page 160
...fic document, try editing the document and then printing it . If the printer is Displayed on the hard disk. Troubleshooting s Check the amount of free space on the Screen 160 If the same problem occurs with the edited document, contact the manufacturer of free space by deleting any... unnecessary files. Uninstall the printer driver and reinstall it . You may need to the USB interface, follow the ...
...fic document, try editing the document and then printing it . If the printer is Displayed on the hard disk. Troubleshooting s Check the amount of free space on the Screen 160 If the same problem occurs with the edited document, contact the manufacturer of free space by deleting any... unnecessary files. Uninstall the printer driver and reinstall it . You may need to the USB interface, follow the ...
User Guide
Page 163
...If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the i850 icon and ensure i850 is Displayed on , and that the printer and the computer are securely connected. An Error Message is selected as the connected destination. Uninstall the printer driver ... and "n" represents a number) is on the Screen 163 If the problem remains, delete all unnecessary documents from the Extensions and Control Panels folder. If it is not selected, select it . ¬ Uninstalling Printer Drivers Error No.: X300 Ensure the power is displayed: Error No.: X202...
...If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the i850 icon and ensure i850 is Displayed on , and that the printer and the computer are securely connected. An Error Message is selected as the connected destination. Uninstall the printer driver ... and "n" represents a number) is on the Screen 163 If the problem remains, delete all unnecessary documents from the Extensions and Control Panels folder. If it is not selected, select it . ¬ Uninstalling Printer Drivers Error No.: X300 Ensure the power is displayed: Error No.: X202...
User Guide
Page 165
...Ports tab (or Details tab), click Spool Settings and select "Enable bi-directional support for this printer." If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. The BJ Status Monitor is ... s Ensure "Enable bi-directional support for this printer" is connected to Windows 165 The BJ Status Monitor is displayed only when the computer and cable support bidirectional communication. Problems Unique to the parallel interface, ensure the printer cable supports bi-directional communication.
...Ports tab (or Details tab), click Spool Settings and select "Enable bi-directional support for this printer." If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. The BJ Status Monitor is ... s Ensure "Enable bi-directional support for this printer" is connected to Windows 165 The BJ Status Monitor is displayed only when the computer and cable support bidirectional communication. Problems Unique to the parallel interface, ensure the printer cable supports bi-directional communication.
User Guide
Page 166
Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) s Check the amount of disk space. s Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ¬ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... Problems Unique to delete unnecessary files, or disable background printing. and select Background Printing. Background printing requires a certain amount of free space on the hard disk. You may need to Windows 166
Troubleshooting Cannot Print in Background (Windows 95/Windows 98/ Windows Me only) s Check the amount of disk space. s Ensure that background printing is enabled. 1 Open the Printer Properties dialog box. ¬ Opening the Printer Properties Dialog Box 2 On the Page Setup tab, click Printer control... Problems Unique to delete unnecessary files, or disable background printing. and select Background Printing. Background printing requires a certain amount of free space on the hard disk. You may need to Windows 166
User Guide
Page 167
Problems Unique to "ECP", cancel ECP mode and then try printing again. Cannot Print Normally Troubleshooting s When the printer port is set to Windows 167 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, and then click Send. 5 Turn the printer off and back on again.
Problems Unique to "ECP", cancel ECP mode and then try printing again. Cannot Print Normally Troubleshooting s When the printer port is set to Windows 167 Sometimes ECP mode disrupts normal printing. 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to open the Custom Setting dialog box. 4 Clear the Set printer to ECP mode check box, and then click Send. 5 Turn the printer off and back on again.
User Guide
Page 169
Problems Unique to the Macintosh 169 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As i850 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Jagged Text/Graphics, or Banded Gradations Troubleshooting s Ensure your application supports Quick Draw.
Problems Unique to the Macintosh 169 If you are using a PostScript-compatible application, printed text and lines may appear jagged and gradations may appear banded. As i850 is not a PostScript printer but a Quick Draw printer, use an application compatible with Quick Draw for printing. Jagged Text/Graphics, or Banded Gradations Troubleshooting s Ensure your application supports Quick Draw.
User Guide
Page 174
See also "Unable to ECP mode check box in the ECP mode. For Faster Printing 174 In this case, clear the Set printer to Print from the Canon BJ Printer Port" in the on to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the screen above, and click Send. Note Appendix ® • Some computers may remain after you cancel the ECP mode setting. Turn the printer off and back on -line Help.
See also "Unable to ECP mode check box in the ECP mode. For Faster Printing 174 In this case, clear the Set printer to Print from the Canon BJ Printer Port" in the on to cancel the ECP mode. • With Windows 95, a problem may have problems printing in the screen above, and click Send. Note Appendix ® • Some computers may remain after you cancel the ECP mode setting. Turn the printer off and back on -line Help.