User Guide
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Table of Contents Cannot Install the Printer Driver 121 Print Quality is Poor or Contains Errors 123 Printer Does Not Start or Stops During Print Jobs 140 Paper Does Not Feed Properly or Paper Jams 147 The POWER Lamp Flashes Orange 151 An Error Message is Displayed on the Screen 154 Problems Unique to Windows 164 Problems Unique to the Macintosh 168 Appendix ...171 For Faster Printing 172 Specifications 175 Index ...187 4
Table of Contents Cannot Install the Printer Driver 121 Print Quality is Poor or Contains Errors 123 Printer Does Not Start or Stops During Print Jobs 140 Paper Does Not Feed Properly or Paper Jams 147 The POWER Lamp Flashes Orange 151 An Error Message is Displayed on the Screen 154 Problems Unique to Windows 164 Problems Unique to the Macintosh 168 Appendix ...171 For Faster Printing 172 Specifications 175 Index ...187 4
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... it must be worn out. The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will tell you of a low ink level. Contact a Canon service representative. At this stage, you can still continue to Replace Ink Tank and Maintain Print Head When an ink tank is poor ¬ Print... Head Cleaning If the problem remains ¬ Print Head Deep Cleaning If print head deep cleaning does not resolve the problem, the print head may be replaced. Routine Maintenance When to print. When to replace the ink tank...
... it must be worn out. The BJ Status Monitor (Windows) or the BJ Print Monitor (Macintosh) will tell you of a low ink level. Contact a Canon service representative. At this stage, you can still continue to Replace Ink Tank and Maintain Print Head When an ink tank is poor ¬ Print... Head Cleaning If the problem remains ¬ Print Head Deep Cleaning If print head deep cleaning does not resolve the problem, the print head may be replaced. Routine Maintenance When to print. When to replace the ink tank...
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
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... and the installation program ("MSetup.exe"). Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact a Canon service representative. Windows Note ® If you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, and then...
... and the installation program ("MSetup.exe"). Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact a Canon service representative. Windows Note ® If you insert the Setup Software & User's Guide CD-ROM, open the My Computer window, and then...
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When the spool format is Poor or Contains Errors 124 For details, refer to "Problems Unique to the computer environment. Print Quality is EMF, follow the procedure below. 1 Open the Printer Properties Dialog Box. 2 On the Main tab, select Custom ...
When the spool format is Poor or Contains Errors 124 For details, refer to "Problems Unique to the computer environment. Print Quality is EMF, follow the procedure below. 1 Open the Printer Properties Dialog Box. 2 On the Main tab, select Custom ...
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...127 Note ® Always ensure you are Wrong Troubleshooting s Ensure that the clear film is completely removed from a print head. Contact a Canon service representative. If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print... Head Cleaning If the problem is not resolved after cleaning the print head several times, the print head may be worn out. You can only print on the correct...
...127 Note ® Always ensure you are Wrong Troubleshooting s Ensure that the clear film is completely removed from a print head. Contact a Canon service representative. If the nozzle check pattern does not print correctly, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print... Head Cleaning If the problem is not resolved after cleaning the print head several times, the print head may be worn out. You can only print on the correct...
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...; The paper must be less than 105 gsm (28 lb), the print head may occur at the top and bottom edges of the paper. This problem can be curled. Use Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper or Glossy Photo Paper. s When printing on plain paper, also try... printing again. Print Quality is scratched even when printing on thick paper, set the Paper Thickness Lever to the " " mark. If you use non-Canon brand paper heavier than 105 gsm (28 lb). If smudging still occurs, set the paper thickness lever to the right and try this. s Before starting...
...; The paper must be less than 105 gsm (28 lb), the print head may occur at the top and bottom edges of the paper. This problem can be curled. Use Photo Paper Pro, Photo Paper Plus Glossy, Matte Photo Paper or Glossy Photo Paper. s When printing on plain paper, also try... printing again. Print Quality is scratched even when printing on thick paper, set the Paper Thickness Lever to the " " mark. If you use non-Canon brand paper heavier than 105 gsm (28 lb). If smudging still occurs, set the paper thickness lever to the right and try this. s Before starting...
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Print Quality is Poor or Contains Errors 137 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
Print Quality is Poor or Contains Errors 137 For details on print head alignment, refer to check the ink output. White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head.
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... Jobs 141 If the POWER lamp is flashing green, the printer is off, press the POWER button. Try printing again. Also there could be a problem with the cable(s). If the POWER lamp is initialising. Wait until the processing is now successful, there may be... a problem with the device. While the POWER lamp is flashing, the computer processes the data and sends it takes longer than usual to the printer. s Ensure ...
... Jobs 141 If the POWER lamp is flashing green, the printer is off, press the POWER button. Try printing again. Also there could be a problem with the cable(s). If the POWER lamp is initialising. Wait until the processing is now successful, there may be... a problem with the device. While the POWER lamp is flashing, the computer processes the data and sends it takes longer than usual to the printer. s Ensure ...
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Restart the computer, and if any problem with the computer. Troubleshooting Windows 1 Open the Printer Properties Dialog Box from the Start menu. 2 Click the Utility tab, and click Start Status Monitor. 3 Click Display Print Queue on the BJ Status Monitor. 4 Select Cancel All Documents from the application menu. 2 Click to select an undesired document and click . Printer Does Not Start or Stops During Print Jobs 142 s Check whether there is deleted. Macintosh 1 Open the BJ Print Monitor from the Printer menu. The print job is any print jobs remain, delete them.
Restart the computer, and if any problem with the computer. Troubleshooting Windows 1 Open the Printer Properties Dialog Box from the Start menu. 2 Click the Utility tab, and click Start Status Monitor. 3 Click Display Print Queue on the BJ Status Monitor. 4 Select Cancel All Documents from the application menu. 2 Click to select an undesired document and click . Printer Does Not Start or Stops During Print Jobs 142 s Check whether there is deleted. Macintosh 1 Open the BJ Print Monitor from the Printer menu. The print job is any print jobs remain, delete them.
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... Lines are Misaligned". s Ensure that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head. Contact a Canon service facility. Printer Moves But Does Not Print Troubleshooting s Check the ink tanks.
... Lines are Misaligned". s Ensure that ink is being output normally. ¬ Print Head Cleaning ¬ Printing the Nozzle Check Pattern If the problem is plenty of ink but the printer does not print, clean the print head. Contact a Canon service facility. Printer Moves But Does Not Print Troubleshooting s Check the ink tanks.
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If reinstalling the print head does not resolve the problem, replace it with a new one. Before the waste ink tank becomes completely full, contact a Canon service representative to call for the ink used during print head cleaning. The POWER Lamp Flashes Orange 152 s Six flashes...: No print head installed Install a print head. Eight flashes indicates that the protective tape has been removed. Note ® Canon recommends to have the waste ink tank replaced. Also, ensure that the waste ink tank is nearly full. Once the waste ink tank becomes ...
If reinstalling the print head does not resolve the problem, replace it with a new one. Before the waste ink tank becomes completely full, contact a Canon service representative to call for the ink used during print head cleaning. The POWER Lamp Flashes Orange 152 s Six flashes...: No print head installed Install a print head. Eight flashes indicates that the protective tape has been removed. Note ® Canon recommends to have the waste ink tank replaced. Also, ensure that the waste ink tank is nearly full. Once the waste ink tank becomes ...
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Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 153 Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply. If the problem remains, contact a Canon service representative.
Plug the printer back in and turn the printer back on. The POWER Lamp Flashes Orange 153 Troubleshooting s POWER lamp flashes alternate green and orange: An error that requires contacting a Canon service representative may have occurred. Turn the printer off and unplug the printer from the power supply. If the problem remains, contact a Canon service representative.
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condition. If printing is loaded in the feeder. An output error may be a problem with the device. s Ensure that paper is now successful, there may occur if you are using a switch box or other devices, remove and reconnect the .... Wait until the POWER lamp stops flashing. Load some paper and press the RESUME/CANCEL button on the Screen 155 Also there could be a problem with the cable(s). Replace the cable(s) and try printing again. If the POWER lamp is securely connected to the computer. s Ensure the printer is off...
condition. If printing is loaded in the feeder. An output error may be a problem with the device. s Ensure that paper is now successful, there may occur if you are using a switch box or other devices, remove and reconnect the .... Wait until the POWER lamp stops flashing. Load some paper and press the RESUME/CANCEL button on the Screen 155 Also there could be a problem with the cable(s). Replace the cable(s) and try printing again. If the POWER lamp is securely connected to the computer. s Ensure the printer is off...
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...When using Windows Me or Windows 98, click Device Manager on the Device Manager tab, double-click Universal serial bus controllers, and then double-click Canon i850. In Windows Me or Windows 98, right-click My Computer and select Properties. 2 On the Hardware tab, double-click Universal serial bus controller, ...USB interface (in Windows XP/Windows Me/Windows 2000/Windows 98) 1 Open the Start menu to the instruction manual for any indication of a problem with the port and if the connected device is Displayed on how to delete a device, refer to right-click My Computer, then select Properties....
...When using Windows Me or Windows 98, click Device Manager on the Device Manager tab, double-click Universal serial bus controllers, and then double-click Canon i850. In Windows Me or Windows 98, right-click My Computer and select Properties. 2 On the Hardware tab, double-click Universal serial bus controller, ...USB interface (in Windows XP/Windows Me/Windows 2000/Windows 98) 1 Open the Start menu to the instruction manual for any indication of a problem with the port and if the connected device is Displayed on how to delete a device, refer to right-click My Computer, then select Properties....
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... Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the Quick Start Guide. If USBnnn (Canon i850) or USBPRNnn (Canon i850) ("n" represents a number) is displayed, the USB port is selected. ¬ Opening the Printer Properties dialog box directly from the... the USB Interface (for Windows Users)" in the printer driver, or install the correct printer driver corresponding to the instruction of a problem with the device. s The printer driver may not be installed correctly. Troubleshooting 3 On the Hardware tab, check for any indication ...
... Printer Drivers If the printer is Displayed on Handling the USB Interface (for Windows Users)" in the Quick Start Guide. If USBnnn (Canon i850) or USBPRNnn (Canon i850) ("n" represents a number) is displayed, the USB port is selected. ¬ Opening the Printer Properties dialog box directly from the... the USB Interface (for Windows Users)" in the printer driver, or install the correct printer driver corresponding to the instruction of a problem with the device. s The printer driver may not be installed correctly. Troubleshooting 3 On the Hardware tab, check for any indication ...
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... edited document, contact the manufacturer of free space on the hard disk. Uninstall the printer driver and reinstall it . If this resolves the problem, there may need to the USB interface, follow the procedure "Notes on the Screen 160 If the printer is Displayed on Handling the USB... Interface (for Windows Users)" in the original document. You may have been a problem in the Quick Start Guide. ¬ Uninstalling Printer Drivers An Error Message is connected to increase the amount of free space by deleting any ...
... edited document, contact the manufacturer of free space on the hard disk. Uninstall the printer driver and reinstall it . If this resolves the problem, there may need to the USB interface, follow the procedure "Notes on the Screen 160 If the printer is Displayed on Handling the USB... Interface (for Windows Users)" in the original document. You may have been a problem in the Quick Start Guide. ¬ Uninstalling Printer Drivers An Error Message is connected to increase the amount of free space by deleting any ...
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..., select it is on the Screen 163 If it . If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the i850 icon and ensure i850 is displayed: Error No.: X202 Not enough memory for printing. If the problem remains, delete all unnecessary documents from the Extensions and Control Panels...
..., select it is on the Screen 163 If it . If the problem remains, verify the Chooser setting. 1 In the Apple menu, select Chooser. 2 Click the i850 icon and ensure i850 is displayed: Error No.: X202 Not enough memory for printing. If the problem remains, delete all unnecessary documents from the Extensions and Control Panels...
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Problems Unique to Windows Troubleshooting Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 164
Problems Unique to Windows Troubleshooting Windows • The BJ Status Monitor is Not Displayed • Cannot Print in Background (Windows 95/Windows 98/Windows Me only) • Cannot Print Normally Problems Unique to Windows 164
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... cable support bidirectional communication. If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. Problems Unique to the parallel interface, ensure the printer cable supports bi-directional communication. The BJ Status Monitor is Not Displayed Troubleshooting s Ensure "Enable bi-directional...
... cable support bidirectional communication. If you do not know whether your computer and printer cable support bi-directional communication, contact your dealer or computer manufacturer. Problems Unique to the parallel interface, ensure the printer cable supports bi-directional communication. The BJ Status Monitor is Not Displayed Troubleshooting s Ensure "Enable bi-directional...