User Guide
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... Photo Paper Plus Glossy PP-101 108 Matte Photo Paper MP-101 111 Transparencies CF-102 113 T-Shirt Transfers TR-201 115 Banner Paper 117 Troubleshooting 120 3
... Photo Paper Plus Glossy PP-101 108 Matte Photo Paper MP-101 111 Transparencies CF-102 113 T-Shirt Transfers TR-201 115 Banner Paper 117 Troubleshooting 120 3
User Guide
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Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
Troubleshooting • Cannot Install the Printer Driver • Print Quality is Poor or Contains Errors • Printer Does Not Start or Stops During Print Jobs • Paper Does Not Feed Properly or Paper Jams • The POWER Lamp Flashes Orange • An Error Message is Displayed on the Screen • Problems Unique to Windows Windows • Problems Unique to the Macintosh Macintosh Troubleshooting 120
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...; Uninstalling Printer Drivers Note ® If the Installer was forcibly terminated due to an error in the Quick Start Guide. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly.
...; Uninstalling Printer Drivers Note ® If the Installer was forcibly terminated due to an error in the Quick Start Guide. Cannot Install the Printer Driver Troubleshooting s Follow the installation procedure correctly.
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...-ROM icon. If there is a problem with the Setup Software & User's Guide CD-ROM. In a Macintosh, check that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact...
...-ROM icon. If there is a problem with the Setup Software & User's Guide CD-ROM. In a Macintosh, check that the CD-ROM icon is computer dependent. Troubleshooting s If the Installer for the printer driver does not start up automatically when you are no problems with the CD-ROM, contact...
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Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 123
Print Quality is Poor or Contains Errors • Cannot Print to End of Job • Colors are Unclear • Printing is Blurred/Colors are Wrong • Straight Lines are Misaligned • Printed Paper Curls or Ink Blots • Back of Paper is Smudged • Printed Surface is Scratched • White Streaks • Colors are Uneven or Streaked Troubleshooting Print Quality is Poor or Contains Errors 123
User Guide
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... large, part of it may need to increase the amount of free space by deleting any unnecessary files. Cannot Print to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the Printer Properties dialog box for Windows or the Page...
... large, part of it may need to increase the amount of free space by deleting any unnecessary files. Cannot Print to End of Job Troubleshooting s Confirm the Page Size setting matches the size of the paper loaded in the Printer Properties dialog box for Windows or the Page...
User Guide
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Print Quality is set, the print quality may be degraded. Note Troubleshooting 3 Click Reduce spool data size. ® When Reduce spool data size is Poor or Contains Errors 125
Print Quality is set, the print quality may be degraded. Note Troubleshooting 3 Click Reduce spool data size. ® When Reduce spool data size is Poor or Contains Errors 125
User Guide
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... the Print Mode in the Print dialog box. Note ® Printed colors may not match screen colors perfectly due to produce colors. Colors are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. When an ink tank...
... the Print Mode in the Print dialog box. Note ® Printed colors may not match screen colors perfectly due to produce colors. Colors are Unclear Troubleshooting s Confirm the Media Type setting in the printer driver matches the type of ink, replace it with a new one. When an ink tank...
User Guide
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Replace if necessary. Note ® Always ensure you install them. s Ensure you are Wrong Troubleshooting s Ensure that ink is output correctly. s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors ...127 Printing is Blurred/Colors are printing on one side of certain media. Contact a Canon service representative. s Print the nozzle check pattern to ensure that the clear film is not resolved after cleaning the print head several times, ...
Replace if necessary. Note ® Always ensure you install them. s Ensure you are Wrong Troubleshooting s Ensure that ink is output correctly. s If a specific color does not print, check whether the corresponding ink tank is Poor or Contains Errors ...127 Printing is Blurred/Colors are printing on one side of certain media. Contact a Canon service representative. s Print the nozzle check pattern to ensure that the clear film is not resolved after cleaning the print head several times, ...
User Guide
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Ensure you align the print head every time you install a new print head. Follow the instructions on the screen. Print Quality is Poor or Contains Errors 128 Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment.
Ensure you align the print head every time you install a new print head. Follow the instructions on the screen. Print Quality is Poor or Contains Errors 128 Straight Lines are Misaligned Troubleshooting s Align the print head. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Print Head Alignment.
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Print Quality is Poor or Contains Errors 129 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen.
Print Quality is Poor or Contains Errors 129 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click Utilities. 3 Select Test Print from the pull-down menu, and then click Print Head Alignment. Follow the instructions on the screen.
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Print Quality is Poor or Contains Errors 130 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. s In the printer driver settings, select a higher print quality setting.
Print Quality is Poor or Contains Errors 130 Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting. s In the printer driver settings, select a higher print quality setting.
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Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink, (i.e. Print Quality is Poor or Contains Errors 131 s Reduce the Intensity setting in the printer driver and try printing again. pictures with intense colors or photographs). Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity.
Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to print images that require a lot of ink, (i.e. Print Quality is Poor or Contains Errors 131 s Reduce the Intensity setting in the printer driver and try printing again. pictures with intense colors or photographs). Printed Paper Curls or Ink Blots Troubleshooting s Use high resolution paper or photo paper to adjust the intensity.
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Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 132
Troubleshooting Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Color icon and then drag the Intensity slide bar to set the intensity. Print Quality is Poor or Contains Errors 132
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Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 133 Print Quality is dry, set the Ink Drying Wait Time to open the Custom Setting dialog box. 4 Set the Ink Drying Wait Time, and then click Send. You can either remove each sheet has printed. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or set the Ink Drying Wait Time.
Back of Paper is Smudged Troubleshooting s If the next page prints before the ink is Poor or Contains Errors 133 Print Quality is dry, set the Ink Drying Wait Time to open the Custom Setting dialog box. 4 Set the Ink Drying Wait Time, and then click Send. You can either remove each sheet has printed. Windows 1 Open the Printer Properties dialog box. 2 Click the Maintenance tab. 3 Click Custom Settings to pause after each printed sheet from the output tray as soon as it is printed, or set the Ink Drying Wait Time.
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s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages., and then click Send. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 134 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings form the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page.
s You may need to clean some internal parts of A4 or Letter plain paper in the printer. 2 Hold down menu. 4 Select Pause between pages., and then click Send. Follow the procedure below. 1 Load sheets of the printer. Print Quality is Poor or Contains Errors 134 Troubleshooting Macintosh 1 Open the Page Setup dialog box. 2 Click the Utilities button. 3 Select Custom Settings form the pull-down the RESUME/CANCEL button until the POWER lamp flashes three times, and release the button. 3 Repeat this operation until there are no more smudges on the test page.
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...the print head may occur at the top and bottom edges of the paper. s Before starting Borderless Printing, check the paper that you use non-Canon brand paper heavier than 105 gsm (28 lb). s When printing on plain paper, also try printing again. Use Photo Paper Pro, Photo Paper... Plus Glossy, Matte Photo Paper or Glossy Photo Paper. Printed Surface is Scratched Troubleshooting s Ensure you are using suitable paper. • The paper weight must not be resolved by simply turning the paper over. Print Quality is ...
...the print head may occur at the top and bottom edges of the paper. s Before starting Borderless Printing, check the paper that you use non-Canon brand paper heavier than 105 gsm (28 lb). s When printing on plain paper, also try printing again. Use Photo Paper Pro, Photo Paper... Plus Glossy, Matte Photo Paper or Glossy Photo Paper. Printed Surface is Scratched Troubleshooting s Ensure you are using suitable paper. • The paper weight must not be resolved by simply turning the paper over. Print Quality is ...
User Guide
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... Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to set the intensity. Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
... Properties dialog box. 2 On the Main tab, select Manual for Color Adjustment, and then click Set. 3 Drag the Intensity slide bar to set the intensity. Troubleshooting s Reduce the Intensity setting in the printer driver and try printing again. This may absorb too much ink and become scratched.
User Guide
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White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 137
White Streaks Troubleshooting s Print the nozzle check pattern to "Straight Lines are Misaligned". If a specific color does not print in the nozzle check pattern, clean the print head. ¬ Printing the Nozzle Check Pattern ¬ Print Head Cleaning The problem can also be resolved by aligning the print head. For details on print head alignment, refer to check the ink output. Print Quality is Poor or Contains Errors 137
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Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Print Quality is Poor or Contains Errors 138 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.
Macintosh 1 Open the Print dialog box. 2 For Print Mode, select Manual and then click Details. 3 Click the Quality icon and then drag the Print Quality slide bar to the Fine end. Colors are Uneven or Streaked Troubleshooting s Increase the print quality setting in the printer driver settings. Print Quality is Poor or Contains Errors 138 Windows 1 Open the Printer Properties dialog box. 2 On the Main tab, click High for the Print Quality setting.